MANAGING THE OD PROCESS

1 DIAGNOSIS represents a continuous collection of data about the total system, its subunits, its processes & culture 2 ACTION consists of all the activities & interventions designed to ensure success in program 3 PROGRAM MANAGEMENT encompass all activities designed to ensure success of program

DIAGNOSIS
Focus on clients major concerns What are the strengths What are the problem areas(current problems) What are the unrealised opportunities Is there a discrepancy between the vision of the desired future & the current situation Thus data collection, data analysing for identifying problem

DIAGNOSING ORGANISATION PROCESS

Communication patterns Goal setting Decision making Conflict resolution Superior subordinate relations Technological systems Strategic management Organisation learning

DIAGNOSIS
Continuous collection of data about the total system, its subunits , its processes & its culture Diagnostic targets: total organisation, large complex heterogeneous system, small homogeneous system, interface or inter group, dyads or triads, individuals, roles, suprasystem

ARGYRIS STATES THAT CONSULTANT (INTERVENTIONIST) HAS 3 PRIMARY INTERVENTION TASKS

To help the client system generate valid data To enable the client system to have free, informed choice To help client system generate internal commitment to the choices made

INFORMATION IS COLLECTED THROUGH

Interviews Observations Questionnaires Organisational records

WEISBORD SIX BOX MODEL

Marvin R. Weisbord Model tells where to look & what to look for in diagnosing organisational problems 6 critical areas Purposes Structure Rewards Helpful mechanisms Relationships Leadership

WEISBORDS SIX-BOX MODEL

Variables Purposes Structure Relationships Leadership Rewards Helpful mechanisms Major Premises Larger gap between formal and informal systems; less effective organization, larger the gap

WEISBORDS SIX-BOX MODEL

Purposes: What business are we in? Relationships: How do we manage conflict among people? Leadership: Does someone keep the boxes in balance? Structure: How do we divide the work?

Helpful Mechanisms: Have we adequate coordinating technologies?

Rewards: Do all needed tasks have incentives?

ACTION
Consists of all the activities and interventions designed to improve the organisations functioning Sets of structured activities in which selected organisational units engage in a sequence of tasks that will lead to organisational improvement Interventions actions taken to produce desired changes

CONDITIONS THAT GIVE RISE TO NEED FOR OD INTERVENTIONS Organisation has a problem, something broken Organisation sees opportunity , something it wants is beyond its reach Features of organisation are out of alignment , to bring back in sync Change in vision

INTERVENTIONS
Individual Group Intergroup Organisational level

PROGRAM MANAGEMENT ALL ACTIVITIES DESIGNED TO ENSURE SUCCESS OF THE PROGRAM

Fact finding about results Did action have desired results Is the problem solved Opportunity achieved

PHASES OF OD PROGRAM
Warner Burke ENTRY CONTRACTING DIAGNOSIS FEEDBACK PLANNING CHANGE INTERVENTION EVALUATION

ENTRY : initial contact between consultant & client, exploring the situation that led client to such a consultant, determining whether the problem or opportunity, the client, consultant constitute a good match CONTRACTING : involves establishing mutual expectations , reaching agreement on expenditures of time, money, resource & energy, clarification what each party expects from the other & give to the other

DIAGNOSIS: fact finding through interviews, observations, questionnaires, examination of organisational documents & information(gathering & analysing info) FEEDBACK : returning analysed information to client system, client exploring the information to understand , clarify, accuracy, client own the data PLANNING CHANGE : client deciding what action steps to take based on the information they have just learned

Alternate possibilities explored & critiqued , plans for action selected & developed INTERVENTION: Implements sets of actions EVALUATION : assessing the effects of program