Session 4.

Culture of Safety
Effective Prevention & Response to SEA

Some reasons for having SEA protocols in place

Framework to assist those responsible for ensuring standards and quality Makes explicit what users can expect Provides basis for accountability Provides basis for quality assurance, audit, and inspection
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Legal and Policy Framework

International treaties and conventions Customary international law Regional treaties National law IASC protocol Secretary Generals Bulletin InterActions PVO Standards

IASC Protocol: A resource for

Reporting and decision-making processes
How and when regional and headquarters should be informed of concerns How complaints and investigations are to be conducted and reported on

Management responsibilities

Managers are responsible to

Ensure all staff are aware of responsibilities and Code of Conduct Identify how staff and beneficiaries can access complaint mechanisms Support any investigation Consider national authorities (if criminal) Understand local attitudes toward SEA Know local systems and services for survivors/ complainants

Principles of Complaints & Investigations

Confidentiality Safety and welfare Anonymity Working in partnership Independence Professional care and competence Timeframes Thoroughness Respect Planning and review National authorities

Critical elements for managing

investigations
Follow procedures First steps Action steps Interview steps Timescale and structure Complicating factors Skills matching Use of contracts Completing an investigation

Summary of key elements to promote safety of beneficiaries and staff

Code of Conduct Training & Supervision

Complaints Mechanism Investigations

Management Responsibility to address SEA

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 A code of conduct Whistle blowing (speak-out) policies

Accessible complaints mechanisms

Clear investigation procedures Training and implementation of procedures Transparency and openness Policies on confidentiality

Policies on the responsibilities of organizations and individuals

Acknowledging to beneficiaries our accountability on these issues

Check your organizations policies and practices

Audit

 "You don't have to be great to get started, but you have to get started to be great."
~ Les Brown

Never confuse motion with action."

~ Benjamin Franklin

Management of Investigations Workshop

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