Communication

is a process consisting of a sender who transmits a message through media to a receiver who responds.

 Communication

is the transmission of information and understanding from one person or group to another.

 Is

simply an exchange and comprehension of information. the lifeblood of an organization.

Is

 Three

important elements: Sender Message Receiver

SENDER
Develops idea
encodes
then transmits message to

Then provides feedback to

accepts or rejects

decodes
who receives message

RECEIVER

 Non-verbal

Refers to information without

the use of words such as:

Gestures and postures Facial expressions and eye movements Touch Use of space Use of time Dress and personal grooming

 Verbal

Pertains to information with

the use of words like:

a.Oral: Telephone Face-to-face

b.

Written: Letter Report Memorandum

c. Oral and Written: electronic

1.

Knowing the purpose of communicating. Knowing the receiver.

2.

3.

Choosing the appropriate medium. Selecting the proper time of communicating.

4.

To listen to the sender or concentrate on the message. 2. To respect and understand the sender. 3. To suggest the proper medium. 4. To react to the message.
1.

Personal barriers 2. Physical barriers 3. Semantic barriers

1.

 Use

feedback to facilitate understanding and increase the potential for appropriate action. messages in order to provide assurance that they are properly received.

Repeat

 Use

multiple channels so that the accuracy of the information may be enhanced.

simplified language that is easily understandable and which eliminates the possibility of people getting mixed-up with meanings.

Use

Formal channels of communication 2. Authority structure 3. Job specification 4. Information ownership

1.

1.

Vertical communication

2.

Lateral communication

 Downward

Communication Concerns: Problems and exceptions Suggestions for improvement Performance reports Grievances and disputes Financial and accounting information

 Downward

Concerns: Implementation of goal, strategies and objectives Job instructions and rationale Procedures and practices Performance of feedback Indoctrination

Communication

 Horizontal

concerns: Interdepartmental coordination Intradepartmental problemsolving Staff advice to the departments

Communication

Manufacturing

Marketing

Finance

MANAGEME NT INFORMATIO N SYSTEM

Personnel

Engineering

Research and Development

 To

provide a basis for the analysis of early warning signals that can originate both externally and internally. automate routine clerical operations like payroll and inventory reports.

To

1.

Make your ideas clear before communicating.

2.

Study the true purpose of each communication.

3.

Consider the total physical and human setting whenever you communicate. Plan your communication with the help of an expert.

4.

5.

Be aware of your voice, expression, choice of words, content of your message, among others, while you communicate.
Convey something of value or immediate benefit to the receiver.

6.

7.

Encourage the receiver to express his reactions.

Your communication should be consistent with long-range interests and goals

8.

9.

Support your communication with actions; that is, so what you say.

10.Be

a good listener.

Information function 2. Motivation function 3. Control function 4. Emotive function

1.