WORKER SATISFACTION SURVEY: 2012

A Complete description

Contents: An Overview

Objective of the Survey Executive Summary Understanding dimensions of the Survey Analysis of the Survey Results Findings Recommendations Conclusion

Survey Objectives

A conscious and continual effort aimed to improve the quality of work life and accommodation , so as to increase motivation and improve results. To understand the extent and levels of satisfaction among workers. To get useful insights into the SWOT areas To devise and implement organizational strategies

Executive Summary
A comprehensive survey conducted across all Dulsco Accommodations in the UAE. Measuring and analyzing the level of satisfaction among workers depending upon various pre-categorized dimensions(discussed in depth ahead). A total of 2703 workers out of a total of 4400 residing in company accommodations were involved in the survey which is nearly 61 % of the companys workforce The findings and recommendations of this survey are likely to aid the Dulsco management in getting highly accurate insights into the workers perception and facilitate decision making that would help in simultaneous growth of the company as well as the workers.

The Dulsco survey consists of the following Dimensions.

The Dimensions of the Survey

About Dulsco

Work Environment
Training and Learning Opportunities

Recognition Welfare System

About Dulsco

Being Proud of joining Dulsco ? Getting adequate opportunity to Grow ? Able to have a better life after joining Dulsco ? Whether Dulsco functions better than other companies in UAE? Able to enjoy working at Dulsco ?
Here, an attempt was made to understand workers opinion on how they feel as being a vital part of Dulsco.

Work Environment

Is the Work Allotted Interesting? Clear about work related expectations? Treated with respect at work? Whether supervisor can be approached without hesitation ? Getting sufficient assistance from the Supervisor? Getting Performance feedback from supervisor to improve work? Happy with the Transport Facility ?

Here, the focus remained on understanding how the workers rate their overall work environment in terms of type of work , role of the supervisor and transport facility provided by Dulsco.

Training and Learning Opportunity

Provided sufficient training to perform the current job? Training beneficial for professional growth? Interested in attended training sessions ?

Dulsco has always been keen on providing various forms of trainings like Safety training , Language classes(English and Arabic),etc. Here, an attempt was made to know as to what extent do the workers acknowledge the same.

Recognition

Receive praise/recognition for good performance? Whether Dulsco has a good system of recognizing Employees? Do the Awards like Best employee, Spot Award and Client Appreciation help motivate and bring out the best ?
This was an endeavor to know whether or not the workers believe in the entire recognition system of the company and its role in motivating them.

Welfare
Been provided good accommodation facilities like library , internet caf, Sports, etc ? Happy to utilize the facilities provided? Realize that only few companies in UAE provide such accommodation facilities? Taken care-of by the Company ?
An attempt to understand the level of satisfaction among workers from the wide range of facilities provided at the accommodation.

Department Wise Response

S.no Choice 1 MPS, LOGS, Accom Dubai 2 WMS Dubai 3 RAK 4 Fujairah 5 WMS Abu Dhabi Response Percent Response Count 77.28 3.22 4.03 3.26 2.29 2089 87 109 88 62

6 MPS Abu Dhabi

Total

9.91
100

268
2703

Department Wise Response

2500

2000

1500

1000

500

MPS, Logs, Accom Dubai 2089

WMS Dubai 87

RAK 109

Fujairah 88

WMS Abu Dhabi 62

MPS Abu Dhabi 268

Response Count

Nationality Wise Response

S. No. Choice 1 Indian 2 Pakistani Response percent 15.73 22.85 Response Count 446 629

3 Nepali
4 Bangladeshi 5 Srilankan 6 Kenya

22.23
32.32 1.24 0.16

597
849 35 4

7 Philippines
8 Ugandans Total

0.82
4.65 100

24
119 2703

Nationality Wise Response

900 800 700 600 500 400 300 200

100
0

Indian 446

Pakistani 629

Nepali 597

Bangladeshi 849

Srilankan 35

Kenyan 4

Filipino 24

Ugandan 119

Response Count

Dimension 1 : About Dulsco

Agree I am proud to have joined Dulsco No Response Disagree

2527

91

85

2171 Dulsco has given me the opportunity to grow I am able to have a better life by 2074 joining Dulsco
Dulsco as a company functions 1338 better as compared to most other companies in the UAE I enjoy working in Dulsco

217
446 1248

315
183 117

2355

195

153

Dimension 1 : About Dulsco

100%
90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Iam proud to have joined Dulsco Dulsco has given me an opportunity to grow Iam able to have a better life by joining Dulsco Dulsco as a company function better as compared to most other companies in the UAE Disagree % I enjoy working in Dulsco 93 80 77 50

12

87

Agree %

No Response %

Dimension 2 : Work Environment

Agree Work allotted to me is interesting

2317

No Response

Disagree

213 174 199 258 326 419

173 93 202 70 108 111

I am clear of what is expected 2436 to me I am treated with respect at 2302 work I can approach my superior 2375 without hesitation 2269 I am getting sufficient assistance from the supervisor My supervisor provides feedback on my performance to improve my work I am happy with the transportation facilities provided

2173

2144

228

331

Dimension 2 : Work Environment

Work Environment
100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 6 3 7 3

12

86

90

85

88

84

80

79

Disagree % No Response % Agree %

Work allotted I am clear of I am treated to me is what is with respect at interesting expected to me work

I can approach I am getting My supervisor I am happy my superior sufficient provides with the without assistance from feedback on my transportation hesitation the supervisor performance to facilities improve my provided work

Dimension 3 : Training and Learning Opportunities

Agree

No Response

Disagree

Company has provided me sufficient training to perform my current job

2334

260

109

The training offered are beneficial for my professional growth

I am interested in attending training session

2372

244

87

2572

84

47

Dimension 3 : Training and Learning Opportunities

3%

100% 95% 90%

4%

2%

95% 85% 86% 80% 75% Company has provided me sufficient training to perform my current job The training offered are beneficial for my professional growth Agree % No response % I am interested in attending training session Disagree % 88%

Dimension 4: Recognition

Agree I receive praise/recognition for job well done No Response Disagree

1414

490

799

Dulsco has a good system of recognizing employees

2098

495

110

1740 The awards such as best employee awards, spot awards and client appreciation awards increases my motivation to bring out the best in me.

491

472

Dimension 4: Recognition
120 100 80 60 40

4 17

30

78 64

52 20
0

I receive praise/recognition for job well done

Dulsco has a good system of recognizing employees

The awards such as best employee awards, spot awards and client appreciation awards increases my motivation to bring out the best in me.

Agree %

No Response %

Disagree %

Dimension 5 : Welfare System

Agree 2310

Dulsco has provided me with good accommodation with facilities such as library, internet, and sports

No Response 80

Disagree 313

I am happy to utilize the above 2001 facilities

313

389

I realize that only few other companies in the UAE have the above facilities in an accommodation I am taken care of by my company

1383

1276

44

2534

102

67

Dimension 5 : Welfare System

100 90 80 70 60 50 40 30 20 10 0

12

14

85

94 74 51

Dulsco has provided me with good accommodation with facilities such as library, internet, and sports

I am happy to utilize the above facilities

I realize that only few I am taken care of by my other companies in the company UAE have the above facilities in an accommodation No Response %

Agree %

Disagree %

Ranking By Dimension
Dimension
2012 Agree % 2012 Rank 2012 Disagree % 2012 Rank 2011 Agree %

2011 Rank

2011 2010 2010 Disagree 2011 Agree 2010 Disagre 2010 % Rank % e% Rank Rank

About Dulsco Work Environment

77

87

10

78 75

3 4

14 16

3 1

85
90
Training and Learning Opportunities Recognition Welfare System

2
1

6
3

4
5

89
86

2
4

6
11

4
2

87

1 5

9 14

4 2

65
76

5
4

17
8

1
2

81
91

5
1

14
5

1
5

74

80

Ranking By Dimension:2012

100 90 80 70 60 50 40 30 20 10 0 90 76 65 7 17

Rank 3

Rank 2
6

Rank 1
3

Rank 5

Rank 4

77

85

About Dulsco

Work Environment Training and Learning Opportunities

2012 Agree% 2012 Disagree%

Recognition

Welfare System

Areas of Strength to Consolidate

About Dulsco I am proud to have joined Dulsco I enjoy working in Dulsco Dulsco has given me an opportunity to grow Work Environment
I am Clear of what is expected of me I can approach my supervisor without hesitation I am Treated with respect at Work

Training and Learning Opportunities

Beneficial for professional growth I am Interested in attending Training sessions

Recognition
Company has a good system of recognizing Employees

Welfare System
I am Taken care of by my company Provided good accommodati on with facilities such as library, internet, and sports

Areas that demand Improvement

About Dulsco Iam able to have a better life by joining Dulsco Dulsco as a company function better as compared to most other companies in the UAE

Work Environment
My supervisor provides feedback on my performance to improve my work I am happy with the transportation facilities provided

Recognition
I receive praise/recognition for job well done

Welfare System
I am happy to utilize the above facilities

Positive Remarks

Facilities at Dulsco are very Good. We are getting good accommodation

Dulsco is the best company that I have worked with

Negative Remarks

Basic Salary is very low Transportation Timings should improve and number of vehicles should increase Not getting to perform work that matches existing qualification and skillset . Internet Connection: Wireless network not available to all Hygiene conditions: Dining areas , kitchen and washrooms not clean enough.

About Dulsco

Lets provide an environment that facilitates and promotes opportunities for workers to grow. Growth is linked to promotion chances as well as enough opportunities to perform different types of jobs over the years. This would ensure that the workers actually enjoy working in Dulsco, thereby leading to loyalty.

Work environment

First and foremost, lets provide the type of work that matches the qualification and ability of the worker. To the extent possible try to increase number of Transport Vehicles Supervisors need to understand the role of regular feedback

Training and learning Opportunities

Training has been the most positively rated dimension by the workers. One of the suggestions that came from the workers themselves is to issue certificates for all the training that Dulsco provides This would increase the motivation and create further interest as workers would value the efforts put in to train them , even more.

Recognition
Persevere and improve in giving various awards-financial as well as non financial This would foster an environment of competition in performance as well as behavioral aspects.

Welfare system

facilities such as Gym, Workers acknowledge the

Library, Internet Cafe provided by Dulsco. However, they feel they do not get enough time to avail or utilize these facilities. That is something that should be looked into. Look in to the basic accommodation problems like hot bathing water, hygiene conditions as these are prior to any other advanced facilities.

The 2012 Worker Satisfaction survey has been another step forward in understanding grievances, problems, opinions and most importantly, the satisfaction level of the workers. Its important to focus upon the areas that require improvement and at the same time consolidate on the high performing areas. Dulsco has been acknowledged by the workers for the facilities which only a few companies in the region provide. This survey aims to play an important role in aiding managerial decision making as far as worker welfare is concerned.