Professional Documents
Culture Documents
GROUP MEMBERS: AISHA EHTESHAM GHULAM ABBAS QAMBER ABBAS SOMA SHAHID SYEDA ZARLAISH
P ROJECT I NTRODUCTION
M ETHODOLOGY
Methodology includes how the information was gathered for research. Sources of information and different research tools used.
Research procedure
Sources of Information
M ETHODOLOGY
Sample size
Arrangement of data
The frame work for the tabulation and analysis of data was established through following steps: Interview schedule was prepared to obtain desired information from the respondents. The questions were designed to extract the maximum from the professional experience of the respondents.
According to the Pakistan Telecommunication Authority (PTA) Industry Analysis Report 2007, out of 376 Tehsils across Pakistan, almost 77 percent are covered with mobile networks, bringing the figure to 290. The sector is currently contributing 2% GDP In Pakistan, currently we have five telephone operators, which we have worked with.
P ROJECT I NTRODUCTION
INTRODUCTION TO THE TOPIC
It is also called mistake proofing The main objective of Poka Yoke is to achieve zero defects. In telecom industry which is a service sector industry, Poka Yoke system is more a concept than a procedure. Thus its implementation is governed by what people think they can do to prevent errors.
Customer Services mainly deal with customer handling and the Poka Yoke (mistake proofing) is applied on the centre which work on customer handling. These are:
ELIMINATION
I. II. III.
P ROJECT I NTRODUCTION
Backup plans
AUTOMATION
COMPUTERIZATION
C ONCLUSION
R ECOMMENDATIONS