Professional Documents
Culture Documents
McGraw-Hill/Irwin
Learning Objectives
Identify the major determinants of individual performance. Discuss three purposes of performance management. Identify five criteria for effective performance management systems (pms) . Discuss four approaches to performance management, specific techniques used in each approach, and the way these approaches compare with criteria for effective performance management systems.
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Learning Objectives
Choose the most effective approach to performance measurement for a given situation.
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Introduction
Performance management is the process through which managers ensure that employees activities and outputs are congruent with the organization's goals. Performance Appraisal is the process through which an organization gets information on how well an employee is doing his or her job.
Performance Feedback is the process of providing employees information regarding their performance effectiveness.
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Individual Attributes
(skills, abilities)
Individual Behaviors
Objective Results
Situational Constraints
culture & economic conditions
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Specificity
Validity
Acceptability
Reliability
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Comparative Approach
Ranking
Simple ranking ranks employees from highest to lowest performer. Alternation ranking - crossing off the best and worst employees.
Forced distribution
Employees are ranked in groups.
Paired comparison
Managers compare every employee with every other employee in the work group.
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Attribute Approach
Graphic rating scales
alist of traits is evaluated by a 5-point rating scale. legally questionable.
Mixed-standard scales
define relevant performance dimensions develop statements representing good, average, and poor performance along each dimension.
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Behavioral Approach
Critical incidents approach - requires managers to keep record of specific examples of effective and ineffective performance. Behaviorally anchored rating scales (BARS) Behavioral observation scales (BOS) Organizational behavior modification - a formal system of behavioral feedback and reinforcement. Assessment centers - multiple raters evaluate employees performance on a number of exercises.
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Results Approach
Management by Objectives
top management passes down companys strategic goals to managers to define the goals.
Goals
Hierarchy
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Quality Approach
A performance management system designed with a strong quality orientation can:
1. Assess both person and system factors in the measurement system.
2. Emphasize managers and employees work together to solve performance problems. 3. Involve both internal and external customers in setting standards and measuring performance. 4. Use multiple sources to evaluate person and system factors.
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6 Statistical Process
Quality Control Techniques
1. Process-flow analysis 2. Cause-and-effect diagrams 3. Pareto chart 4. Control chart 5. Histogram 6. Scattergram
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Managers
Customers
Peers
Self
Subordinates
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5. Appraisal Politics
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2. Create the right context for discussion. 3. Ask employees to rate performance before thesession. 4. Encourage the employee to participate. 5. Recognize effective performance through praise. 6. Focus on solving problems. 7. Focus feedback on behavior or results, not on the person. 8. Minimize criticism. 9. Agree to specific goals and set progress review date.
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Input
Employee Characteristics
Consequences
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Misdirected effort
Lack of ability but high motivation; focus on training
Underutilizers
High ability but lack motivation; focus on interpersonal abilities
Deadwood
Low ability and motivation; managerial action, outplacement, demotion, firing.
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Performance Management:
Electronic Monitoring
Potential increased efficiency and productivity benefits These systems present privacy concerns.
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Summary
Measuring and managing performance are key to gaining competitive edge. Performance management systems (PMS) serve strategic, administrative, and developmental purposes. PMS should be evaluated against the criteria of strategic congruence, validity, reliability, acceptability and specificity.
Effective managers need to be aware of the issues involved in determining best methods. feed performance information back to employees take action based on causes for poor performance: ability, motivation or both. be sure that PMS can meet legal scrutiny
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