Professional Documents
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HCL: A Snapshot
HCL Infosystems
- $ 550 Mn
Industry sectors
Manufacturing & Lifesciences, Aerospace & Defense, Energy and Utilities, Government, Financial Services, Telecom, Media & Entertainment and Retail & Consumer
Hardware, System Integration, Networking Solutions, Managed ISP Services, Homeland Security & ICT Distribution
Employees 60,000
Global Presence
Operations spanning 23 countries
India Presence
Offices in 170 cities, 500 service centres reaching 4,000 towns
Distribution Network
83,000 outlets in over 9,000 towns
Verticals
Banking Financial Services Insurance
Finance and Accounting Services Technical Support Services
Service Offerings
Business Process Outsourcing (BPO)
Knowledge and Legal Services Supply Chain Management Customer Relationship Management Data Management Services
IT
Capital Market Services (CMS)
Total IT Outsourcing Application Portfolio Optimisation (APO) Enterprise Resource Planning (ERP) Application Development Content Management Application Testing SOA & Middleware Web Technologies Mainframe
Infrastructure
Systems Engineering Mechanical Engineering Software Engineering Software as a Service (SaaS)
HCL BPO among the Top 5 service providers in the UK market for Life & Pensions The first Indian BPO to enter the Telecommunications Expense Management (TEM) market Won the largest engagement in Indian BPO history
The first BPO company in the world to be successfully appraised at Maturity Level 3 of People CMM
Business Focus Retail & CPG / Utilities / Telecom / BFS / Insurance / Hi-Tech & Manufacturing / Media, Publishing & Entertainment
Customers
104 (24 Fortune 500 / 26 Fortune Global 500)
Technology Upgrade
EnsureIT
an IT Service Management (ITSM) Programme Targets to deliver 99.9% of service uptime
Multi-lingual Support
Service Offerings Business Generation
Operations Management Management Decisioning Platform-based Services 8 European languages
Capability Excellence
HCL BPO wins 2008 CIO Bold 100 award
CIO-IDG India 2008
People Focus
Ranked No.1 Employer in India and Best Employer in Asia
Hewitt Associates, 2009
Special award for consistent excellence for outsourcing practice across all disciplines
National Outsourcing Association, 2007
First BPO company in the world to be appraised at Maturity Level 3 of People CMM
QAI, 2007
Corporate Ethics
Corporate Excellence
Ranked in the Leaders Category of the Global Outsourcing 100
IAOP (International Association of Outsourcing Professionals), 2009
Won the 1st Investor of the Year award for employment generation in UK
UK Trade & Investment Board, 2006
Ranjit Narasimhan, President and CEO, HCL Technologies Ltd - BPO Services receiving the UKTI Investor of the Year Award, 2006 from His Royal Highness, Prince Andrew, Duke of York.
Armagh
Acquisition of ACDs 450 seats centre Acquisition of Clients in the Media/ Retail sectors Current capacity of 614 Seats
Customers
Industry Accreditations
10
Control Point Solutions provides BPO and Application Service Provider (ASP) Services ASP Clients use the proprietary tools and infrastructure provided by Control Point to perform their own invoice review, audit, coding, dispute generation, reconciliation, and approval
Customers
Carrier Clients
Government Clients
Confidential
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N2 Noida, India
N3 Noida, India N4 Noida, India N5 Noida, India
746
836 1499 1436
C1 Chennai, India C2 Chennai, India Total Capacity 13,558 C3 Chennai, India C4 Chennai, India C5 Chennai, India
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Utilities
Billing Management Regulation Compliant Management Collections Debt Management Provisioning Order Management Channel Management Insolvency Support Post Processing Support
Vertical Specialisation
Finance and Accounting Services Technical Support Services Knowledge & Legal Services Supply Chain Management Customer Relationship Management Data Management Services
Horizontal Specialisation
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Management Decisioning
Market Research Business Research Procurement Research Legal Research IP Research Mis Reporting Data Analytics
Operations Management
Technical Support Services Hardware / Software/L1/L2 KB /Tool Development Self Help/Remote Services Procurement Services Vendor Selection Indent Processing P.O Processing Delivery Expediting Payment Clearance Transaction Processing Legal Processing Claims Processing White/ e-mail Processing Record/Data Maintenance Collection Services Skip Tracing 1st/3rd Party NSF Processing
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Order Management Contract Set Up Order Processing Sales Ledger Maintenance BACS/ Receipts Credit Control Collections Finance & Accounting AP/AR Fixed Asset General Ledger Cost Accounting Media & Publishing Content Management Prepress E-Learning Ad Design & Management Editorial Services Image Management Data Management Services Data Cleansing Document Indexing
PCMM Level 3
Worlds First BPO
ISO 9001: 2000 Information Security Management System (BS7799)
ISO 27001
Information Security Management System
ISO 20000
IT Service Management System
2002
2003
2004
2005
2007
2008
OHSAS 18001
Purdue Benchmark Certification First Indian & Third Company in the World to be COPC Certified for Collections Process Health and Safety Management System
ISO 14001
Environment Management System
IBMS
(Integrated Business Management System) Worlds First BPO
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HCL Advantage
Scalable Solutions Robust Infrastructure
BPO
IT
Leveraged Delivery Through Partnerships
INFRA
Tools & Technologies
Quality Certifications
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