WHAT MANAGERS DO ??

They get things done through other people.

Management Activities:

Make decisions Allocate resources Direct activities of others to attain goals

Work in an organization

A consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis

to achieve a common goal or set of goals.

Prof Hansdeep Kaur

The Management Process

Resources
Human Financial Physical Informational Planning

Management Functions
Goal
Organizing Directing Controlling

Achievements

Prof Hansdeep Kaur

New Managerial Functions

Total Quality
Management

Continuous
Improvement

Prof Hansdeep Kaur

MINTZBERGS MANAGERIAL ROLES

Discovered ten managerial roles Separated into three groups: Interpersonal Informational Decisional

Prof Hansdeep Kaur

Mintzbergs Managerial Roles (contd)

Prof Hansdeep Kaur

Mintzbergs Managerial Roles (contd)

Prof Hansdeep Kaur

Mintzbergs Managerial Roles (contd)

Prof Hansdeep Kaur

Management Skills

Prof Hansdeep Kaur

Organizational Behavior
How People Behave in Organizations
Prof Hansdeep Kaur

How Organizations Use Human Resources to Achieve Goals

What is Organizational Behavior?

Prof Hansdeep Kaur

Prof Hansdeep Kaur

What is Organizational Behavior?

Prof Hansdeep Kaur

Prof Hansdeep Kaur

Levels of Analysis
Organizational Level

Group Level Individual Level

Prof Hansdeep Kaur

Sociology
Prof Hansdeep Kaur

Anthropology

Behavioural science
Psychology

Contribution
Learning Motivation Perception Training Leadership effectiveness Job satisfaction Individual decision making Performance appraisal Attitude measurement Employee selection Work design Work stress
Group dynamics Work teams Communication Power Conflict Intergroup behaviour Formal organization theory Organizational technology Organizational change Organizational culture Behavioural change Attitude change Communication Group processes Group decision making Comparative values Comparative attitudes Cross-cultural analysis

Unit of analysis

Output

Individual

Sociology

Group

Study of Organizational Behaviour

Social psychology

Organization system

Anthropology Organizational culture Organizational environment Conflict Intraorganizational politics Power

Political science

Prof Hansdeep Kaur

Psychology
The science that seeks to measure, explain, and sometimes change the
behavior of humans and other animals. Unit of Analysis: Individual Contributions to OB: Learning, motivation, personality, emotions, perception Training, leadership effectiveness, job satisfaction

Individual decision making, performance appraisal attitude measurement

Employee selection, work design, and work stress

Prof Hansdeep Kaur

Social Psychology
An area within psychology that blends concepts from psychology and

sociology and that focuses on the influence of people on one another.

Unit of Analysis: Group Contributions to OB: Behavioral change Attitude change Communication

Group processes
Group decision making

Prof Hansdeep Kaur

Sociology
The study of people in relation to their fellow human beings. Unit of Analysis: Organizational System Group

Contributions to OB:
Group dynamics Communication Conflict Formal organization theory Organizational change Work teams Power Intergroup behavior Organizational technology Organizational culture

Prof Hansdeep Kaur

Anthropology
The study of societies to learn about human beings and their activities.

Unit of Analysis: Organizational System Group

Contributions to OB: Organizational culture Organizational environment Comparative values Comparative attitudes Cross-cultural analysis
Prof Hansdeep Kaur

Challenges & Opportunities for OB

Responding to Globalization:
Org. no longer constrained by national borders

Increased Foreign Assignments

Workforce is likely to be different

Overseeing movement of jobs to countries with low-cost labour

Economic values arent universally transferable

Prof Hansdeep Kaur

Coping with anticapitalism backlash

Compete against cheap labour

Criticism from labour groups, politicians

Managing people during the war on terror

business travellers cut on their trips

Managing workforce diversity

Heterogeneous mix- gender, age, race, sexual orientation
Prof Hansdeep Kaur

Working with people from different cultures Embracing diversity

Diverse cultural values, lifestyle preferences Orgs. need to be accommodating

Prof Hansdeep Kaur

Implications
Improving quality & productivity
Industries suffer from excess supply Translates into increased competition

Responding to labour shortage

Decline interest by older workers to stay in workforce Need for sophisticated recruitment & retention strategies
Prof Hansdeep Kaur

Improving customer service

Need for interaction with customers

Please customers

Improving people skills

Empowering people
Decision making

Stimulating innovation & change

flexibility
Prof Hansdeep Kaur

Coping with temporaries

Jobs are being subcontracted out

Job security?

Working in networked organizations

Networked organization

Helping people balance work & life

Gone are 8am to 4pm shifts Creates personal conflicts & stress
Prof Hansdeep Kaur

Improving ethical behaviour

Pressure on productivity & tough competition
Break rules Ethical dilemmas Codes of ethics Workshops/seminars to improve ethical behaviour

Prof Hansdeep Kaur