Six Sigma

Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect-quality products and services A vision of quality which equates with only 3.4 defects per million opportunities for each product or service transaction

The Many Facets of Six Sigma

Metric Benchmark Vision Philosophy Method Tool Symbol Goal Value

More About Six Sigma

Six Sigma Was Developed at Motorola in the 1980s As a Method to Improve Process Quality. It Was First Used to Improve Manufacturing Process Capability and Then Migrated to Business Processes Capability The Basic Premise is, All Processes Have Variation. Variation is the Enemy.

What is the Six Sigma Philosophy?

Science
Six Sigma

 We dont know what we dont know.  If we cant measure it, we really dont know much about it.

Art Magic

 If we dont know much about it, we cant control it.  If we cant control it, we are at the mercy of chance.

Focus on the Customer! Focus on the Customer!

What Is Six Sigma?

Know

Process Philosophy

Whats Important to the Customer (CTQ) Defects (DPMO)

Reduce Center

Around Target

(Mean)
Reduce

Variation (Standard Deviation)

Six Sigma as a Goal

2 3 4 5 6
Process Process Capability Capability

Defects per Defects per Million Million opportunities opportunities

308,537 66,807 6,210 233 3.4

Sigma is a statistical unit of measure w Reflects process capability.

The Strategy
LSL USL

Characterize

LSL

USL

Optimize

LSL

USL

Breakthrough

T LSL USL

Customer Focused - Both Internally & Externally

Near-Perfect-Quality Products

An "opportunity" is defined as a chance for nonconformance, or not meeting the required specifications We need to be nearly flawless in executing our key approach Unfortunately, many organizations today operate at around three sigma, which translates into roughly 67,000 defects per million opportunities

So..What is Six Sigma anyway?

A Methodology A Highly Disciplined Process A Set of Tools

Six Sigma

Six Sigma is a business-driven, multi-faceted approach to process improvement, reduced costs, and increased profits. The Six Sigma methodology consists of the steps "Define - Measure - Analyze - Improve Control Its ultimate performance target is virtually defect-free processes and products (3.4 or fewer defective parts per million)

Goals of Six Sigma

The primary goal of Six Sigma is to improve customer satisfaction, and thereby profitability, by reducing and eliminating defects. Defects may be related to any aspect of customer satisfaction: high product quality, schedule adherence cost minimization.

"Statistical Thinking" Paradigm

The Six Sigma drive for defect reduction, process improvement and customer satisfaction is based on the "statistical thinking" paradigm

Everything is a process All processes have inherent variability Data is used to understand the variability and drive process improvement decisions

As the roadmap for actualizing the statistical thinking paradigm, the key steps in the Six Sigma improvement framework are Define Measure Analyze - Improve - Control

DMAIC

Define: Define the project goals and customer (internal and external) deliverables Measure: Measure the process to determine current performance Analyze: Analyze and determine the root cause(s) of the defects Improve: Improve the process by eliminating defects Control: Control future process performance

DMADV

Define: Define the project goals and customer (internal and external) deliverables Measure: Measure and determine customer needs and specifications Analyze: Analyze the process options to meet the customer needs Design: Design (detailed) the process to meet the customer needs Verify: Verify the design performance and ability to meet customer needs

When To Use DMAIC

DMAIC methodology, instead of the DMADV methodology, should be used when a product or process is in existence at your company but is not meeting customer specification or is not performing adequately.

When To Use DMADV

The DMADV methodology, instead of the DMAIC methodology, should be used when:

A product or process is not in existence at your company and one needs to be developed The existing product or process exists and has been optimized (using either DMAIC or not) and still doesn't meet the level of customer specification or six sigma level

Education
Master Black Belt

Mentor, trainer, and coach of Black Belts and others in the organization.

Champions

Black Belts

Leader of teams implementing the six sigma methodology on projects.

Green Belts

Delivers successful focused projects usin the six sigma methodology and tools.

Team Members Quality Fundamentals/ Kaizen Now

Participates on and supports the project teams, typically in the context of his or her existing responsibilities.

Deployment Champions

Responsible for supporting the Deployment Strategy within Line of Business/Customer Segment

What Makes Six Sigma Different?

Leadership Commitment, Competence, & Involvement Methodology & Tools Data Driven Statistically Validated Best People 100% Dedicated to Defect Reduction Project Focused Aligned to Strategic Goals High ROI Expectations

Six Sigma & Leadership

Six Sigma only works when Leadership is passionate about excellence and willing to change.

Fundamentals of Leadership

Challenge the process Inspire a shared vision Enable others to act Model the way Encourage the heart

Six Sigma is a catalyst for leaders