INDUSTRY ARCHITECTS

We shape our buildings; thereafter they shape us - Winston Churchill All architecture is shelter, all great architecture is the design of space that contains, cuddles, exalts, or stimulates the persons in that space - Philip Johnson Simplicity is not the goal. It is the by-product of a good idea and modest expectations Paul Rand

Architecture in general is frozen music - Friedrich von Schelling

Design is people Industrial Designer Miro, Painter

Jane Jacobs, Urbanist

Architecture is the reaching out for the truth -Louis Kahn Who ever said that pleasure wasnt functional? - Charles Eames, Architect, Graphic and The works must be conceived with fire in the soul but executed with clinical coolness Joan

CUSTOMER SERVICE
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages - Henry Ford Quality in a service or product is not what you put into it. It is what the client or customer gets out of it Peter Drucker Do what you do so well that they will, want to see it again and bring their friends - Walt
Disney

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends Jeff Bezos Customers dont expect you to be perfect. They do expect you to fix things when they go wrong. - Donald Porter The quality of our work depends on the quality of our people. One of the deep secrets of life is that all that is really worth doing is what we do for others.

Lewis Carol Sam Walton

The goal as a company is to have customer service that is not just the best, but legendary Being on par in terms of price and quality only gets you into the game. Service wins the game - Tony Alessandra People expect good service but few are willing to give it Robert Gately Well done is better than well said Benjamin Franklin To my customer, I may not have the answer, but Ill find it. I may not have the time, but Ill make it Unknown Customer service is not a department, it's an attitude! Unknown The way to gain a good reputation, is to endeavour to be what you desire to appear
Socrates

A complaint is a gift

ESTABLISHMENTS / FACTORIES / AGENCIES

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large - Henry Ford The empires of the future are the empires of the mind - Winston Churchill Expect the best. Prepare for the worst. Capitalize on what comes All business depends upon men fulfilling their responsibilities Mahatma Gandhi An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage Jack Welch The ability to sell is the number one skill in business. If you cannot sell, don't bother thinking about becoming a business owner Robert Kiyosaki

INTERIOR / FURNISHING
Everything is designed. Few things are designed well. People ignore design that ignores people. Good design is obvious. Great design is transparent. Any colour - so long as it's black - Henry Ford

The essential part of creativity is not being afraid to fail LEADERSHIP

Edwin H. Land

If your actions inspire others to dream more, learn more, do more and become more, you are a leader. John Quincy Adams A good general not only sees the way to victory; he also knows when victory is impossible Polybius

Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy. Most people think of leadership as a position and therefore don't see themselves as leaders - Stephen Covey The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humour, but without folly. Remember the difference between a boss and a leader; a boss says "Go!" - a leader says "Let's go! - E.M. Kelly A leader leads by example, whether he intends to or not You can't lead anyone else further than you have gone yourself - Gene Mauch The leadership instinct you are born with is the backbone. You develop the funny bone and the wishbone that go with it - Elaine Agather Nothing so conclusively proves a man's ability to lead others as what he does from day to day to lead himself - Thomas J. Watson Leaders don't create followers; they create more leaders - Tom Peters A good leader is a person who takes a little more than his share of the blame and a little less than his share of the credit - John C. Maxwell A leader is best when people barely know that he exists - Witter Bynner, The Way of Life
according to Lao- Tzu

The real leader has no need to lead - he is content to point the way - Henry Miller If you wish a general to be beaten, send him a ream full of instructions; if you wish him to succeed, give him a destination, and bid him conquer - Augustus

PERSONAL TRANSFORMATION
In order to change we must be sick and tired of being sick and tired He who sleeps on the floor will not fall off the bed. A man is but the product of his thoughts what he thinks, he becomes Mohandas Gandhi Mohandas Gandhi

First they ignore you, then they laugh at you, then they fight you, then you win STRATEGY
Everything has its limit - iron ore cannot be educated into gold - Mark Twain When you have got an elephant by the hind legs and he is trying to run away, it's best to let him run - Abraham Lincoln The two most important requirements for major success are: first, being in the right place at the right time, and second, doing something about it. Discontent is the first necessity of progress - Thomas A. Edison Give me six hours to chop down a tree and I will spend the first four sharpening the axe Abraham Lincoln

TEAM DYNAMICS
To succeed as a team is to hold all of the members accountable for their expertise. I am looking for a lot of men who have an infinite capacity to not know what can't be done - Henry Ford Remember upon the conduct of each depends the fate of all - Alexander the Great A small body of determined spirits fired by an unquenchable faith in their mission can alter the course of history - Mohandas Gandhi One person with a belief is equal to a force of ninety-nine who have only interests - Peter
Marshall

GENERAL
The creation of something new is not accomplished by the intellect but by the play instinct acting from inner necessity. The creative mind plays with the objects it loves. Even if I knew that tomorrow the world would go to pieces, I would still plant my apple tree-Martin Luther King Change is the law of life. And those who look only to the past or present are certain to miss the future - John F. Kennedy The only real security that a man can have in this world is a reserve of knowledge, experience and ability - Henry Ford Man becomes great exactly in the degree in which he works for the welfare of his fellowmen.
Mohandas Gandhi

Genius is the ability to put into effect what is on your mind - F. Scott Fitzgerald Play the game for more than you can afford to lose... only then will you learn the game Winston Churchill

Know what you want, have a plan and make it happen! The way to get good ideas is to get lots of ideas and throw the bad ones away Pauling

Linus

Outstanding people have one thing in common: an absolute sense of mission The key is not to prioritize what's on your schedule, but to schedule your priorities Management works in the system; Leadership works on the system Our ultimate freedom is the right and power to decide how anybody or anything outside ourselves will affect us We may be very busy, we may be very efficient, but we will also be truly effective only when we begin with the end in mind - Stephen R. Covey Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion Jack Welch When we are no longer able to change a situation - we are challenged to change ourselves - Viktor E. Frankl

PERSONALITY COLLECTIONS THOMAS EDISON

I have not failed. I've just found 10,000 ways that won't work. I never did a day's work in my life. It was all fun Opportunity is missed by most people because it is dressed in overalls and looks like work The chief function of the body is to carry the brain around Many of life's failures are people who did not realize how close they were to success when they gave up When you have exhausted all possibilities, remember this - you haven't What you are will show in what you do There is time for everything Your worth consists in what you are and not in what you have The value of an idea lies in using it

HENRY FORD
If I had asked the public what they wanted, they would have said a faster horse Before everything else, getting ready is the secret of success Coming together is a beginning; keeping together is progress; working together is success Don't find fault, find a remedy Failure is simply the opportunity to begin again, this time more intelligently If everyone is moving forward together, then success takes care of itself If you think you can do a thing or think you can't do a thing, you're right It has been my observation that most people get ahead during the time that others waste Money is like an arm or leg - use it or lose it You can't build a reputation on what you are going to do

MAHATMA GANDHI
Honest disagreement is often a good sign of progress Strength does not come from physical capacity. It comes from an indomitable will Whatever you do will be insignificant, but it is very important that you do it You must be the change you want to see in the world To believe in something, and not to live it, is dishonest The history of the world is full of men who rose to leadership, by sheer force of selfconfidence, bravery and tenacity "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him. - Mahatma Gandhi"

WINSTON CHURCHILL
Continuous effort - not strength or intelligence - is the key to unlocking our potential Difficulties mastered are opportunities won However beautiful the strategy, you should occasionally look at the results Kites rise highest against the wind - not with it Never, never, never give up You have enemies? Good. That means youve stood up for something, sometime in your life To improve is to change; to be perfect is to change often Success consists of going from failure to failure without loss of enthusiasm Courage is the first of human qualities because it is the quality that guarantees all the others When the eagles are silent, the parrots begin to jabber

PETER F. DRUCKER
The most important thing in communication is to hear what isn't being said. Efficiency is doing things right; effectiveness is doing the right things. Today knowledge has power. It controls access to opportunity and advancement. Whenever you see a successful business, someone once made a courageous decision A business exists to create a customer Doing the right thing is more important than doing the thing right Decision making is the specific executive task The only things that evolve by themselves in an organization are disorder, friction, and mal-performance

ROBERT KIYOSAKI
Your future is created by what you do today, not tomorrow The only difference between a rich person and poor person is how they use their time The poor, the unsuccessful, the unhappy, the unhealthy are the ones who use the word tomorrow the most When people are lame, they love to blame Business is like a wheel barrow. Nothing happens until you start pushing Sight is what you see with your eyes, vision is what you see with your mind The richest people in the world build networks; everyone else is trained to look for work Skills make you rich, not theories You have to be smart. The easy days are over

LEE IACOCCA
The ability to concentrate and to use your time well is everything In the end, all business operations can be reduced to three words: people, product and profits. Unless you've got a good team, you can't do much with the other two. When the product is right, you don't have to be a great marketer We are continually faced by great opportunities brilliantly disguised as insoluble problems. Apply yourself. Get all the education you can, but then...do something. Don't just stand there, make it happen

You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere. Even a correct decision is wrong when it was taken too late Setbacks are a natural part of life, and you've got to be careful of how you respond with them In times of great stress or adversity, it's always best to keep busy, to plough your anger and your energy into something positive

ANTHONY ROBBINS
If you can't, you must. If you must, you can If you do what you've always done, you'll get what you've always gotten Let fear be a counsellor and not a jailer There is always a way-if you're committed People are not lazy. They simply have impotent goals / that is, goals that do not inspire them Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers Whatever happens, take responsibility You see, in life, lots of people know what to do, but few people actually do what they know. Knowing is not enough! You must take action It's in your moments of decision that your destiny is shaped Questions provide the key to unlocking our unlimited potential. Success in life is the result of good judgment. Good judgment is usually the result of experience. Experience is usually the result of bad judgment Your life changes the moment you make a new, congruent, and committed decision In life you need either inspiration or desperation Most people fail in life because they major in minor things

POTENT ADVICE
When meditation is mastered, the mind is unwavering like the flame of a lamp in a windless place. Bhagavad Gita on mediation In the great mass of our people there are plenty individuals of intelligence from among whom leadership can be recruited. A camel is a horse designed by a committee. You never know when a moment and a few sincere words can have an impact on a life - Zig
Ziglar

All too often, a successful new business model becomes the business model for companies not creative enough to invent their own. By plucking her petals, you do not gather the beauty of the flower - Rabindranath Tagore I am not afraid of an army of lions led by a sheep; I am afraid of an army of sheep led by a lion - Alexander the Great If you're going through hell, keep going - Winston Churchill A small leak can sink a great ship - Benjamin Franklin You don't have to be great to start, but you have to start to be great - Zig Ziglar If you want to be creative, you have to be able to suppress your internal critics for at least one minute. If at first the idea is not absurd, then there is no hope for it - Albert Einstein If you don't act as if your name were on the door, it never will be - Patricia Fripp Your passion is waiting for your courage to catch up - Marilyn Greist Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind - Dr. Seuss Hatred can be overcome only by love - Mahatma Gandhi To be tested is good. The challenged life may be the best therapist - Gail Sheehy Success is often achieved by those who don't know that failure is inevitable - Coco Chanel Values are like fingerprints. Nobody's are the same, but you leave 'em all over everything you do - Elvis Presley You can't depend on your eyes when your imagination is out of focus - Mark Twain You must have discipline to have fun - Julia Child Among the things you can give and still keep are your word, a smile, and a grateful heart Zig Ziglar

There is more to life than simply increasing its speed Mahatma Gandhi You can't do today's job with yesterday's methods and still be in business tomorrow

Chance favours the prepared mind INNOVATION SERIES

Louis Pasteur

Innovation is the creation of the new or the re-arranging of the old in a new way
Vance

Michael

Innovation distinguishes between a leader and a follower Steve Jobs Innovation is the central issue in economic prosperity Michael Porter Innovation is the specific instrument of entrepreneurship. The act that endows resources with a new capacity to create wealth Peter Drucker Innovation is not the product of logical thought, although the result is tied to logical structure - Albert Einstein Companies that master innovation will inherit the future - Robert B. Tucker

It is difficult to say what is impossible, for the dream of yesterday is the hope of today and the reality of tomorrow - Robert Goddard Ideas control the world - James A. Garfield DYNAMIC SERIES

An ounce of practice is worth more than tons of preaching - Mohandas Gandhi I'm not the greatest; I'm the double greatest. Not only do I knock 'em out, I pick the round.
Muhammad Ali

Crave for a thing, you will get it. Renounce the craving, the object will follow you by itself Swami Sivananda

Life is like a game of cards. The hand you are dealt is determinism; the way you play it is free will - Jawaharlal Nehru Ideas shape the course of history All life is an experiment. The more experiments you make the better - Ralph Waldo Emerson Skill in the art of communication is crucial to a leader's success. He can accomplish nothing unless he can communicate effectively. You learn balance by losing it Life has no limitations, except the ones you make. There are many things in life that will catch your eye, but only a few that will catch your heart. Pursue those... The way we see the problem is the problem Do today what you want for your tomorrows Between stimulus and response there is a space. In that space is our power to choose our response. In our response lie our growth and our freedom - Viktor E. Frankl Success has a lot of fathers

MOTIVATION SERIES
History will be kind to me for I intend to write it - Winston Churchill I am the greatest; I said that even before I knew I was - Muhammad Ali Act as if what you do makes a difference. It does - William James If you can dream it, you can do it - Walt Disney Anything worth doing is worth doing poorly--until you can learn to do it well If you learn from defeat, you haven't really lost It is not your aptitude but your ATTITUDE that decides your altitude in life We are limited but we can push back the borders of our limitations Know thyself means this, that you get acquainted with what you know, and what you can do Menander Follow your honest convictions, and stay strong - William Thackeray

WISDOM SERIES
I can make more generals, but horses cost money - Abraham Lincoln Either you run the day or the day runs you - Jim Rohn

It is during our darkest moments that we must focus to see the light -

Aristotle Onassis

Every exit is an entry somewhere else - Tom Stoppard, Dramatist Opportunity's favourite disguise is trouble A smooth sea never made a skilled mariner
If you fall, fall on your back. If you can look up, you can get up - Les Brown

Once we rid ourselves of traditional thinking we can get on with creating the future James
Bertrand

INSPIRATIONAL
Don't judge each day by the harvest you reap but by the seeds that you plant For a gallant spirit there can never be defeat Give light and people will find the way Happiness is not something you postpone for the future; it is something you design for the present We must be willing to get rid of the life we've planned so as to have the life that is waiting for us - Joseph Campbell It was character that got us out of bed, commitment that moved us into action and discipline that enabled us to follow through.

LIMERICKS
It is the spectrum, not the colour, that makes a colour worth having, and it is the cycle, not the instant, that makes the day worth living. Things that seem so obvious to us today were brilliant insights at some point in time. Everything has been said before, but since nobody listens, we have to keep going back and begin again Good communication is as stimulating as black coffee, and just as hard to sleep after The key for making information understandable is to get it through the noise level It is imperative for corporations to train employees to convert data into information. Everybody experiences far more than he understands. Yet it is experience, rather than understanding that influences behaviour. Most things are easy to learn, but hard to master. Albert Einstein once said that his most original ideas came to him in mental pictures, not in words or numbers. You aren't wealthy until you have something money can't buy. Money isnt everything..but its right up there with oxygen Unless someone like you cares a whole awful lot, Things aren't going to get better, they're not!

STATISTICS
According to research conducted by Dun & Bradstreet, 90% of all small business failures can be traced to poor management resulting from lack of knowledge. A staggering 85% of small businesses destined for failure bite the bullet or go bankrupt during their first five years. The remaining businesses that hang in there only break even: Only 4% of new businesses make a sizeable profit after 5 years.

Entrepreneur Magazine lists 'find a need and fill it' as Rule #1 for business startups If the rate of change inside your organization is less than the rate of change outside it, the end was in sight - Jack Welch, former General Electric chairman It takes nine months to have a baby, no matter how many people you put on the job. CHINESE PROVERB QUOTES
If you chase two rabbits, both will escape

A bird does not sing because it has an answer. It sings because it has a song A diamond with a flaw is worth more than a pebble without imperfections Be not afraid of growing slowly; be afraid only of standing still Deep doubts, deep wisdom; small doubts, little wisdom Dig the well before you are thirsty Don't open a shop unless you like to smile Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime