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  • SN - Model - Accuracy Six Sigma Case Study

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    Steven Bonacorsi
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    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

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    SN_Model_Accuracy Six Sigma Case Study

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    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

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    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    24 views2 pages

    SN - Model - Accuracy Six Sigma Case Study

    Uploaded by

    Steven Bonacorsi
    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    of 2

    Six Sigma DMAIC Project

    Kaiser Permanente Asset Management

    Project Leader/Green Belt: Kahlil Rahaman Project Leader Title: Enterprise Planning & Strategy Analyst Project Start Date: July 24, 2003

    Master Black Belt: Steven Bonacorsi

    Six Sigma in Action Serial # - Model # Match


    Customer Profile
    - 130,000 Seat Health Care Provider Process Capability Before

    Business Problem & Impact


    The Serial numbers within the current asset management databases (NOIS, AssetCenter, USS & DISCO) are not accurately matched to the Model numbers (affixed to the servers by the manufacturers). This impacts problem solving, change management and maintenance contract management.

    Defects 160 81%

    Success 37 19%

    Measure & Analyze


    Data Collection: Focused on Servers within the Corona Data Center Root Causes: 1. Multiple Databases
    2. Data must be verified across all databases 3. Manual replication of data 4. No documented processes 5. Databases not accurately maintained Process Capability After

    Improve & Control


    1. One Central CMDB established in Asset Center 4.x 2. Any Serial Number to Model Number inaccuracies found in AssetCenter through physical audits will be corrected and root cause analysis done

    30 Defect 25%

    91 Success 75%

    Results/Benefits
    Multiple CMDBs consolidated into one definitive CMDB, AssetCenter Process Improvement from Z_ST = 2.5 Sigma to Z_ST = 2.7 Sigma.

    Reduced Defects and Increased Sigma Level!

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