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  • Backup Completeness Six Sigma Case Study

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    Steven Bonacorsi
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    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

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    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

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    117 views2 pages

    Backup Completeness Six Sigma Case Study

    Uploaded by

    Steven Bonacorsi
    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    of 2

    Six Sigma DMAIC Project

    Pfizer Account

    Project Leader/Green Belt: Hank Gross Project Leader Title: Senior Systems Engineer Project Start Date: February 5, 2003

    Master Black Belt: Steven Bonacorsi

    Six Sigma in Action SQL Backup Completeness


    Process Capability Before Z_ST = 1.49

    Customer Profile Leading Pharmaceutical Company

    Business Problem & Impact


    Only 50% of databases were being backed up. The number of databases had increased 118% over the last year. The possibility of data loss could have cost the customer US $1,206,024. The target backup success rate was 100%.

    254 Defects 50%

    257 Success 50%

    Measure & Analyze


    Data Collection: Database backup success was measured. The existing process sigma was 1.49. Root Causes: No SQL Agent was installed and lack of notification of new databases were identified as root causes.
    Process Capability After Z_ST = 6.0
    Defect 0.0%

    Improve & Control


    One resource was identified and used to implement the pilot and all agents were installed on servers identified as defects. SQL backups and restores are now tested periodically as part of SOP.

    Success 100.0%

    Results/Benefits
    After the 1 month project, the customer saved US $100,502, as a result of DB availability.

    A Savings of US $1,206,024 in 2003!

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