TRIBHUVAN UNIVERSITY

PULCHOWK CAMPUS
LALITPUR, NEPAL

A Report on Case Study In Deerwalk Services Pvt. Ltd. On the subject Organization and Management

Submitted By: ABINASH SHRESTHA (065/BCT/501) ASHISH TAMRAKAR (065/BCT/503) LEKHNATH KHANAL (065/BCT/506) NARENDRA MAHARJAN (065/BCT/519) RAMESH KARN (065/BCT/532) ROJESH SHRESTHA (065/BCT/535) SHUBHASHISH MISHRA (065/BCT/540)

Submitted To: MR. SHYAM KRISHNA JOSHI DEPARTMENT OF SCIENCE AND HUMANITIES IOE, PULCHOWK, LALITPUR, NEPAL February 20, 2012

ACKNOWLEDGEMENT
We would like to express our deep gratitude and sincere appreciation to our Associate Professor Mr. Shyam Krishna Joshi, Associate Professor, Department of Science and Humanities, IOE Pulchowk Campus for making us develop the managerial skills theoretically and practically. He provided us with continuous ideas about the case study and inspired us for doing the study. We would be grateful to Er. Milan Lamichhane, Senior Project Engineer, Deerwalk Services Pvt. Ltd for providing us with necessary details and information about the company. Without the cooperation of him and other members of the Company, we wouldnt have succeeded this study. We would also like to thanks all the staffs and developers of the Deerwalk Services Pvt Ltd for their kind cooperation on our study. Last but not the least; we would like to extend thanks to all teachers and friends who directly or indirectly helped in the preparation of this case study report.

TABLE OF CONTENTS
ACKNOWLEDGEMENT ....................................................................................................................... i INTRODUCTION (065/BCT/503) ......................................................................................................... 1 VISION OF THE COMPANY (065/BCT/503)...................................................................................... 2 ORGANIZATIONAL STRUCTURE (065/BCT/535) ........................................................................... 3 PROJECT MANAGEMENT (065/BCT/540) ........................................................................................ 5 MANAGEMENT INFORMATION SYSTEM (065/BCT/519) ............................................................ 6 MANAGEMENT INFORMATION SYSTEM IN DEERWALK (065/BCT/519) ............................ 6 TECHNOLOGY (065/BCT/519)............................................................................................................ 7 ACTIVITIES (065/BCT/506) ................................................................................................................. 7 STAFFING/REQUIREMENT PROCEDURE (065/BCT/501) ............................................................. 8 FINANCE (065/BCT/501)...................................................................................................................... 9 MOTIVATION (065/BCT/532) ............................................................................................................. 9 CONCLUSION AND RECOMMENDATIONS .................................................................................. 10 CONCLUSION AND RECOMMENDATION (ABINASH SHRESTHA - 065/BCT/501)............ 10 CONCLUSION AND RECOMMENDATION (ASHISH TAMRAKAR 065/BCT/503) ............ 11 CONCLUSION AND RECOMMENDATION (LEKH NATH KHANAL - 065/BCT/506) .......... 12 CONCLUSION AND RECOMMENDATION (NARENDRA MAHARJAN - 065/BCT/519)...... 13 CONCLUSION AND RECOMMENDATION (RAMESH KARN 065/BCT/532) ..................... 14 CONCLUSION AND RECOMMENDATION (ROJESH SHRESTHA 065/BCT/535) .............. 14 CONCLUSION AND RECOMMENDATION (SHUBHASHISH MISHRA 065/BCT/540) ...... 15

INTRODUCTION (065/BCT/503)
Deerwalk Services Pvt. Ltd is a premier healthcare software solutions company based in Lexington, Massachusetts. The Company is located at Tamreshwore Mahadevsthan, Jayabageshwori, Kathmandu, Nepal. Deerwalk Service Pvt Ltd was founded by Rudra Pandey in 2009. Deerwalk Services Pvt. Ltd offers proprietary solutions as well as customized programming and data transformation services to the healthcare industry. Deerwalk's executive management team has over 100 years of diversified healthcare management experience with over 50 years in healthcare IT. The company has two revolutionary products, Everest, a case management workflow solution, and Makalu, an analytical platform. These products fully integrate claims, Electronics Medical Records (EMR), and other clinical information. Through the wholly owned subsidiary based in Kathmandu, Nepal, this company brings the benefit of offshore cost advantage to their clients. This company also maintains a state-of-the-art development center in Nepal. This allows company to leverage the excellent technical resources in the country and benefitting from the cost advantages without sacrificing on quality. This company is a true 24- hour software company. Deerwalk Services Pvt Ltd is off-shore Company rather than out-source as there are the obvious initial cost savings and the end result may cost the company more. The companys off-shore team is part of the same company fabric as their on-shore team. Their development team members have been chosen from the best universities with the same rigor that they show for their US-based team. They also provide a pleasing work environment for their employees and produce the world's leading software innovations. The Company has also developed strong relationships and active internship programs with the best universities in Nepal. Their senior technical staff members have designed and instructed curriculums for a number of computer science classes taught at the Institute of Engineering, which is the premier technology institution of Nepal. Their strong university relationships give them the best and earliest recruiting opportunities for the best engineers entering the job market.

They offer the employees attractive compensation and benefits packages, and an inviting work environment due to which company has a very strong retention rate. Also, the team of engineers of Company has diverse skill sets which allow them to execute projects of any size with quality.

VISION OF THE COMPANY (065/BCT/503)

Deerwalk Services Pvt Ltd.s vision is driven by five trends of software development: On Demand Open Source Virtualization Vendor Consolidation Offshore Development

These trends point towards continuous cost reduction while obtaining a higher quality of software.

ORGANIZATIONAL STRUCTURE (065/BCT/535)

Deerwalk Services is a subsidy of Deerwalk Inc. which is dedicated in providing qualitative services to its clients. In order to provide services, the organization must be properly managed and structured so that all the activities can be carried out much more efficiently and effectively. Deerwalk Services is an offshore company which started just around two years ago but it is growing rapidly and it currently employee around 120 employees. Deerwalk is a company founded by a team of entrepreneurs who have founded, managed, and sold small businesses. This company follows hierarchical organizational structure whose layout is simply given below:

President

Director

Senior manager

Engineering manager

Project Manager

Senior Developer

Developer

Fig: Organizational Structure of Deerwalk Services

The President of the company is responsible for making all the strategy and business development activities. All the decision making powers are in the hand of the president of the
3

company. Below the president, the boards of directors are engaged who are responsible for implementing all the strategies that are imposed by the president. All the management activities are coordinated and controlled by the senior manager. Since Deerwalk is a very big offshore company so only senior manager cant handle all the management activities so in order to assist senior manager, engineering manager and project managers are employed. Below these managers, senior developers work who are basically developers who have more experience in software development process. All the software developers are coordinated and under the supervision of the senior developer. The company divides its employees on the basis of services it provides. It mainly provides three types of services: Product Development Services, IT services and Data Conversion Services. Deerwalk provides the cost benefits of a global services team while providing its clients with a domestic management and customer service team. Customer satisfaction is the major focus of this company so to ensure that their product meets the requirements and specification of the customer they continuously communicate with their clients. The stakeholders are continuously informed about the development of the project as a result the company is so far successful in satisfying its clients. One of the major features of this company is the rotation policy. The employee might get bored of working in the same field for a long time and might want to shift to the new project. In such case, they can be shifted to the new group depending upon their skills. Not only that, but the company had also the policy of training their employees to new fields if they are interested in it. After certain time of training if they seem fine in their new field they are shifted to the new project team. Although Deerwalk Services is a subsidy of Deerwalk Inc. of USA, all the activities carried out here are controlled locally. The company also has employee exchange policy according to which the employee working here gets an opportunity to work in head office in USA and vice versa. The company has the policy of carrying out employee evaluation approximately around every three months. Depending upon the performance of the employee, if they seem to be valuable asset to the company they are given salary raise and other incentives. One interesting incentive is giving a stock option to the employee beside salary raise. The company is applying every possible action that can motivate the employees and give their best to the

company. The company also carries out recreational and gaming activities every week in order to refresh the employees.

PROJECT MANAGEMENT (065/BCT/540)

Unlike other software company that follows or employs Capability Maturity Model Integration (CMMI) approach to improve their performance, Deer Walk Services Pvt. Ltd. has employed Agile Software Development technique to manage their project properly. Agile software development is a group of software development methodologies based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. It is a conceptual framework that promotes foreseen interactions throughout the development cycle. Agile software development technique has different types of methodologies and Deer Walk Services uses Scrum methodology for project management. Rather than a full process or methodology, it is a framework. So instead of providing complete, detailed descriptions of how everything is to be done on the project, much is left up to the software development team. This is done because the team will know best how to solve the problem they are presented. Although if we seek history, initially Scrum methodology was suggested for controlling manufacturing, but later its use has been shifted on the management of other projects, and it can be used to run manufacturing maintenance groups that does not require any creativity or intelligence. Scrum contains sets of methods and predefined roles. The main roles in Scrum are: The "ScrumMaster", who ensures the process is followed and removes impediments i.e. Deerwalk Inc., Lexington, US. The "Product Owner", who represents the stakeholders and the business i.e. clients. The "Development Team", a group who does the coding, implementation, testing, etc. i.e. Deerwalk Services Pvt Ltd., Kathmandu, Nepal.

MANAGEMENT INFORMATION SYSTEM (065/BCT/519)

At the present, organizations realize that information is important as a property. It can add value to organizations. As well as, it helps organizations to survive among intensive competition. Therefore, organizations need information for management. Particularly, information must be a system to implementation for adding value of organizations. Each organization must manage information by systematically collecting. Then, there will be sending, receiving and analyzing information. Due to a lot of information in organizations, organizations use information technologies (IT) to manage information. Information technologies are applying science that is used for managing information. They are both hardware and software such as computers, cables, magnetic tapes, CDs, monitors, operating systems, application software, signal and so on. Information technologies, particularly computer-base, systemize information in

organizations. Therefore, users can quickly and easily adopt information. Information technologies can process data to be required information and sending/receiving information. Management information systems (MIS) are applying computer-base for managing information in an organization for management roles such as interpersonal roles, informational roles and decisional roles. MIS compound of theories of computer science and management science. These theories build system and program utilization. Normally, MIS are integrated systems of users and machines (computers) with aiming to provide organizations information for operation, management and decision-making. These systems use computer hardware and software. Furthermore, MIS are used to collect and cumulate data from several sources both internal and external organization for processing and arranging information. Therefore, executives or users can apply it for making decision and other management.

MANAGEMENT INFORMATION SYSTEM IN DEERWALK (065/BCT/519)

Deerwalk Services being an offshore company, it has a close relation with Deerwalk Inc. Deerwalk Inc. fetches client in USA and pitches them to different offshore company. So it is very important for the Deerwalk Services to maintain a very good relation with the Deerwalk Inc. Besides this Deerwalk Inc. keeps tracks of all the work being performed by the Deerwalk Services and also collects the feedback from the clients. Besides this Deerwalk Inc. also
6

keeps the accounting records of the Deerwalk services. All the information about progress of projects are recorded in Deerwalk services and sends it to Deerwalk Inc. on daily basis.

TECHNOLOGY (065/BCT/519)
Deerwalk uses recent technologies for providing services and products. The programming languages used are dot net(C#),grels(java based)etc. recently Deerwalk is doing some research work on distributing computing using hadoop for cost effective cloud computing. Deerwalk has been adapting itself with emerging technologies. There are high technology equipments, computers in the office. It has high quality internet facility also.

ACTIVITIES (065/BCT/506)
Deerwalk is fully a business organization. They have almost non-hierarchical organizational structure. There is just a logical hierarchy of management committee. The Executive Committee, a central group comprising the Managing Director, Deputy Managing Director, Head of Risk Management, Head of Corporate Affairs and heads of Macquarie's major operating groups, manage the organisation as a whole. Individual businesses operate within Deerwalk operating groups. These businesses work closely together, specializing in customer needs, and are committed to their client's relationship with the Deerwalk. Within overall guidelines and a strong risk management framework, the operating groups have substantial discretion in the way they manage their business activities. Great emphasis is placed on a client's relationship with Deerwalk as a whole. Deerwalk is not a strict company. The working days are 5 days per week and working hour is from 9:00 AM to 5:00PM. But there are some employees who come late to the office and work till late night. The company does not make hard and fast rules regarding to office time. Instead there is an assignment defined for each developer per day and one should complete

the given assignment within the day. A developer can take a leave for a whole day in working days but s/he must have done sufficient job last time. The working performance of individual developer is evaluated via continuous integration application. Beside the regular programming job company manages weekly hiking program to each alternate project groups. Exercises, indoor games, frequent fun activities, celebrations and outings have been conducted frequently.

STAFFING/REQUIREMENT PROCEDURE (065/BCT/501)

Deerwalk Services, Nepal at present has 100+ staffs working for the organization. It does have the aim of expanding the organization so that it can provide jobs to 1000 staffs. The organization takes students like us as internee and selects the best among them. Besides this the organization has established an institute named Deerwalk Institute of Technology where it provides Engineering education and aims to provide the best students of the batch with job at the institute itself. The students thus chosen are taken in as trainee for the 3 months period. They are closely watched by the senior staffs in this training period and they are evaluated. If the organization feels that they are suitable for the task they are taken in as full fletched staff. But most of the staffs are hired through vacancy announcement. The organization issues vacancy announcement in the media and the desired are asked to submit their CVs. Then there is different level of interview and among them the most qualified candidates are chosen. The organization then sends these employees for the HIPPA law training by which the organization is bound. After completion of the training the employees are made to sign a contract of confidentiality of works of the organization and that they will follow the HIPPA law. Besides this, if the organization feels like the staffs requires some other sorts of trainings then the organization holds the training program. There is also the implementation of employee review system. The organization reviews the work accomplished by the employee in the past three months. If the organization feels that the staff can make more progress the organization encourages the staff to do more and shows them the way. And if the organization feels that the employee has done very well in these

past three months then the organization increases the salary of the employee or may even promote the employee to the higher posts.

FINANCE (065/BCT/501)
The staffs are paid their wages by the onshore company Deerwalk Inc. located at Lexington, Massachusetts, United States which is also its headquarters. The Deerwalk Inc. deals with the clients and comes in terms with the agreement with the client. Then the task is given to offshore organizations like Deerwalk Services, Nepal who develop the system as per the clients requirements. Then after the job is finished the client pays to the Deerwalk Inc. as per their agreement. And at the end of the month the Deerwalk Inc. sends the salary to the employees of the offshore companies. The employees have the option of taking direct money or there is an option known as stock option where the employees are provided with the US based stock equivalent to their salary. Overall, it can be said that the Deerwalk Services itself does not possess the finances to provide the salary or for any sort of activities within the organization. The Deerwalk Services is completely dependent on the Deerwalk Inc. for operating.

MOTIVATION (065/BCT/532)
To make the employee work well with the project they must be completely satisfied and motivated with their job or project. Motivation techniques may be different like handsome salary, good environment etc. In case of Deerwalk there is silent and cool environment which motivate the employee to work with cool mind. They dont have any sort of disturbance or interrupt. Every department has their own working space and so do every working team has. If anyone has any problem then they can get help from anyone there. There are more than 100 employees working at Deerwalk so it is more helpful too. They provide the canteen facility for the employees with cheap rates and it becomes cheaper during the late night time times. In some cases if some employee should have to work for late hours then company provides a
9

van for those employees which drop them to their home. One of the most interesting strategies of Deerwalk is Rotation in Working principle. They rotate their employees from one department to another department which causes to feel them fresh for that work, so that they dont feel bored to continue their work in that field. It also organizes trainings from time to time which refresh the employees. It also rewards their good working employees with increased salary and promotion. As we know Deerwalk is Out Shore Company so they provide the interfacing bridge between those foreign and the local programmers by calling the foreign programmers here in Nepal and letting them to give training to their employees or provide the chances to the employee to visit the foreigner office and get some broad knowledge also. It provides short breaks so the employees get fresh by playing some short games or by just relaxing during those time period. These factors easily motivate the employees to work at Deerwalk. But there are some facts which may discourse the employees too. Such as the tight working schedule. They dont allow any employee to leave the office premises unless they finish their job. But it provides another facility in case of illness that they will consider some vacations. They offer 3 days extra vacation per year. They are confident on their motivation techniques, so they plan to increase number of employees in company to 1000 employees within 2 years.

CONCLUSION AND RECOMMENDATIONS

CONCLUSION AND RECOMMENDATION (ABINASH SHRESTHA 065/BCT/501)
Deerwalk Services is one of the largest software development company in Nepal. This organization was established in Nepal in August 2009 with the aim of developing systems of the insurance data analysis, data scrubbing and data organizing. Its clients are mostly located in the northern part of United States of America. Though the company has been running for just 2 and half years its reputation has already been spread throughout Nepal. It is a growing

10

company and has been hiring staff from time to time according to its needs. It does have the target of providing jobs to about 1000 Nepalese programmer which is very recommendable. Deerwalk Services is an offshore company with the headquarters situated at Lexington, Massachusetts, United States. Besides most of its clients are medical insurance companies of United States. So all the clients are referred to the Deerwalk Inc. through the head office. So basically it has no direct connection to the clients and has no means of gathering clients on its own without relying on the headquarters. Though this system may have proved to be quite reliable till date but I still believe the Deerwalk Services does need to focus on finding clients on its own as well. Besides this the Deerwalk Services may also need to focus on taking in clients from Nepal as well. Due to the recent recession in the world economy many offshore company has been effect though it may not be the case for the Deerwalk Services, but still I believe that the Deerwalk Services does need to focus on finding some backup measures for its self-sustenance and operation in case the organization is effected by the economic recession.

CONCLUSION 065/BCT/503)

AND

RECOMMENDATION

(ASHISH

TAMRAKAR

Services Pvt. Ltd is currently one of the leading companies in Nepal. It is an offshore company working for the US based company Deerwalk Inc. After the visit to Deerwalk Services Pvt. Ltd, we found out that the employee of the company were cooperative. We would like to thank Er. Milan Lamichhane for explaining the in-details about the company. He was very cooperative and friendly and was responding to the questions asked in very elaborative way. We got the idea about how the management of the company is being done in appropriate way. They are the off-shore company working for the Deerwalk Inc. and develop the system for the insurance data analysis, data scrubbing and data organizing. They have their clients in United State of America and satisfy them. And, this company gets their project through the company Deerwalk Inc. in US. Besides these, company has employee of 115 members. The company has target to expand their company and aim to achieve 1000 members. The environment of the company is very friendly and company conducts fun activities like team building game, weekly hiking etc. to
11

develop the team work within the members of the company. Also, the working hour of the employee is flexible and works for 9 hours a day from Monday to Friday. This flexibility in the time boosts the employee to work with less pressure and can give their effort more efficiently. Also, the working environment is friendly as the employees can swap or move from one projects to another as per the work load of the project so that the project schedule is maintained and helps to complete it on time. The company is mostly working for the clients in US. Very few projects have been done for the local community. So, the company should also think to work for the development of the system to the local community health IT. Hence, company is striving towards excellence with the aim of expanding to higher number of employees and providing quality service to their clients. Finally, we would like to thank Er. Milan Lamichhane and Deerwalk Services Pvt. Ltd for giving us the opportunity to case study on the subject Organization and Management.

CONCLUSION AND RECOMMENDATION (LEKH NATH KHANAL 065/BCT/506)

After the visit to Deerwalk Services, we got all the organizational information regarding to the Deerwalk Company. All the members of the company was so helpful that we didnt feel bore for even a single second. We learnt how an organization is conducted to reach their goal. The company develops software to the US clients. They develop software that has high demand in health sector in the US. They have satisfied clients because of their quality product. All the members of Deerwalk Company are satisfied from the companys management. Indoor-outdoor gaming, frequent celebration, regularly hiking have created a very much friendly environment among the company staffs. One interesting fact that we came to know is their loose but tight enough rules and regulations. An employee can attain the office late in the morning and can leave the office early in the evening. But it is also a nice fact that they dont let employee to stay not working. They can give leave as their previous working history. One having previous good working hours can be flexibly takes leaves.

12

Good news is that they are increasing the employee addition rate from next session. More IT developers will be joining to Deerwalk willing to learn more from them which eventually refines the product quality.

Although the company is working nice under present conditions, some changes are required to bust up their quality products. They should develop software for the nation too. They should have made a daily attendance of the developers; this makes them more punctual on their work. They should make their rules and regulations little strict.

CONCLUSION AND RECOMMENDATION (NARENDRA MAHARJAN 065/BCT/519)

After visit to the Deerwalk and having talk to Er. Milan Lamichhane, we became familiar with the internal structure of the organization, how the company operates and all the internal management activities carried out in the company. we found out that, Deerwalk is an offshore company working for the US based company Deerwalk Inc. Deerwalk services in Nepal is mostly dependent to Deerwalk Inc. and it gets all its projects from US. Deerwalk functions in two fields, services and products lines. Initially this company has been started for functioning in services line. But later on it also started working on product line. Regarding to services, Deerwalk use to get project on data manipulating. Raw data of medical insurance are provided by Deerwalk Inc. from client of US then these data are manipulated in Deerwalk services in Nepal. Scrubbing, cleaning, organizing of data are done in Deerwalk. All these projects are done under HIPPA law according to company policy. Regarding to products, Deerwalk recently doing research on distributed computing using hadoop. Also, Deerwalk had developed some commercial softwares using programming languages like .NET, grels etc. This company seems to be very successful, which has employee of 115 members and has its target to achieve 1000 members. The employees also seem very much satisfied and happy with the management of the company.

13

Deerwalk is not currently employing the standard protocols like CMMI-Capability Maturity Model Integration for betterment of the services it provides. It is just starting to work on such standardization issues especially on Agile methodology.

CONCLUSION AND RECOMMENDATION (RAMESH KARN - 065/BCT/532)

The company was started 2 years ago by Rudra Pandey who was the cofounder of D2Hawkeye (now introduced as Verisk International). Deerwalk is highly growing company and they target to increase company employee number to 1000 within 2 years. They develop the software for USAs health insurance companies. They also did few projects for domestic health organizations and also have some undergoing projects. Deerwalk does only the projects specific to foreign health insurance companies. In Nepal there are multiple companies like NEPSE, NTC etc. who get their software from other companies situated in India, USA. If the local software company like Deer Walk Services make software for such companies then this will be beneficial for the vendor company as they can get real time solution service when they have any problem related to that software. Local companies are more reliable than the foreign companies. Besides this, Deerwalk can also extend their working in various ways to fulfill their goal of making 1000 Employees Company.

CONCLUSION 065/BCT/535)

AND

RECOMMENDATION

(ROJESH

SHRESTHA

After visiting the company, we became familiar with the internal structure of the organization, how the company operates and all the internal management activities carried out in the company. Initially before visiting the company we thought this company was an outsourcing software company but after the interview we learned that this company is actually an offshore company, not an outsourcing company.

14

All the projects of this company comes from the USA, and currently it doesnt provide any services to the local company which is mainly due to the different business model adopted by the company. The hierarchical structure of the company seems very much effective in carrying out the activities of the company. The division of jobs among the various levels of the organization is ensuring the smooth running of an organization. Beside this, the rotation policy of the employees and exchange program of the employees is helping to motivate the employees and avoid them from getting bored of the same job. The working environment of the company is very much encouraging. The employees need not to work strictly between the typical nine to five office time. They can leave if they have completed their assigned tasks and also can work beyond their normal office time if they will to. So, the employees seem very much satisfied and happy with the companys structure and policy. Till now, the company seems very much successful in providing qualitative services to its customer. The employees also seem very much satisfied and happy with the management of the company. The only thing that we found little unsatisfying is it is not currently employing the standard protocols like CMMI-Capability Maturity Model Integration for betterment of the services it provides. It is just starting to work on such standardization issues especially on Agile methodology. Beside that if it could work on certain policy to provide the services to the local companies then it would have been better.

CONCLUSION AND RECOMMENDATION (SHUBHASHISH MISHRA 065/BCT/540)

Deer Walk Services Pvt. Ltd is the offshore facility of the Deer Walk Inc. Lexington, US. Deer Walk is a premier healthcare software solution. After visiting Deer Walk Services, we came to know a lot about organizational structure and project management techniques adopted by them. The work done by Deer Walk Services can be distinguishably divided into two parts. (a)Data Facility (b)Service Facility Data facility of Deer Walk Services is solely focused on data scrubbing of healthcare data. Scrubbing refer to organizing unformatted data to formatted one. Since the health care data provided by the client to Deer Walk Services are absurd and are of different format, Deer
15

Walk Services organizes data to useful information without losing the originality and usefulness of data. Also the data provided by the client are very personal and private, so the staffs are first contracted under HIPPA Law which insures the confidentiality of the data. Service facility of the Deer Walk Service focuses on Software Development and Maintenance. The work of Software Development and Maintenance are carried out as per the requirement of the clients. Its the secondary work performed by Deer Walk Services. Regarding the organizational structure of Deer Walk Services, its a medium level organization with over one hundred staffs and personnel. The company operates from week days Monday to Friday from 9 am to 6 pm. The company follows Agile software development method. Personnel evaluation techniques are employed to monitor and keep an eye on daily progress of staff by HRM department. The company operates with future aim to expand the staff base over 1000 staffs and personnel and upgrade its Service facility. The company is currently operating a Training Centre to provide necessary training. Currently Deer Walk Services is seeking to offer services to foreign customer only. It can be assumed that it dont take project locally. So this might be a useful suggestion for them to expand their Service facility and honor the request of local client seeking for some standard services. Beyond this recommendation I dont see any recommendation for the company as its growing rapidly. Finally I would like to thank Mr. Milan Lamichhane for providing his valuable time to give information about Deer Walk Services which was required for our case study.

16