2011-2012 Operations Management Week Plot Topic 1 Outline and Big Picture Introduction

2/3

Customer delights Product features Today

Design

Shop Floor Control Supply

Issues Introduction to course Operations management defined Big picture: Different types of organisations Processes, the Black Box Operational functions A strategic context Business strategy, operational performance, Value chain, Vertical integration, Site location Customer requirements (marketing ) - QFD Concept design technology roadmap, BOM Design for operations - routing Standardisation, Simultaneous engineering Layout scientific management, work centres, balancing; Work-in progress costs; Human Resource management motivation Buying SCM, Value for Money Sourcing strategy: Resourcing strategy tools personnel, practices Availability Management negotiate, order, schedule, monitor Delivery performance Sales Operation Planning, Capacity planning, scheduling, MRP, Inventory management, JIT / kanban Quality defined QC - SPC, QA, QMS (ISO9000) ISO14001, Environmental Management Systems (EMS) TQM, the Gurus, the 7 tools of quality, Continuous improvement The lean operation BPR, Technology defined (technology complex), Examples of technology in manufacturing: ERP, e-commerce, APS, PDM, CRM, BI, CAD, Surface Mount, Technology acquisition: need, justification (the strategic context), selection, implementation, review Corporate Social Responsibility (CSR) Globalisation (China)

SAMPLE QUESTIONS L2. Critically discuss the importance of operations strategy to operations management

L3-5.

Explain the significance of time-to-market and how this can be enhanced Critically discuss how the work-place can be analysed and why the devil is in the detail Critically discuss the issues that need to be considered when sourcing materials for a large manufacturing site

L6-7.

Sourcing materials

L8.

5 6/8 8 8/9

Tomorrow Quality Environment Management of change

Planning Quality The Environment Management of change Management of technology

L9.

Explain how demands translates into capacity management, production scheduling and materials requirements L10-11. Critically discuss the distinction between quality control and quality assurance. L12. Explain how a company can operationally manage environmental issues L13-15. Critically discuss why the teachings of the Quality Gurus are important L16-17. Critically discuss why technology is important within the operations domain but that its implementation is problematic

9/10

Technology

11

Beyond

Beyond manufacturing

L18.

Critically discuss why CSR has relevance to those working in the operations domain