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No User Location Ahmedabad Chandigarh Delhi Delhi RO Goa Guwahati Hyderabad KANPUR Lucknow Nagpur Patna Trivandrum Chennai Jammu Bangalore Grand Total Count of Sr.No Priority 1 3 4 Grand Total
1 Total 1 18 34 53
2 18
Count of Sr.No Interaction Status Open Resolved Work in Progress Pending for user Grand Total
Grand Total
Month April 1 1 3 11 4 20 32
May 7 14 21
Grand Total 1 18 34 53
Count of Sr.No User Location Ahmedabad Bangalore Chandigarh Chennai Delhi Delhi RO Goa Guwahati Hyderabad Jammu KANPUR Lucknow Nagpur Patna Trivandrum Grand Total
Resolved 2 2
1 1 2 2 3 4 4 4 1 1 24
24
Work in Progress
2
10 12 0 2 4 6 8 Ahmedabad Bangalore Chandigarh
Trivandrum
2
Chennai
Delhi Delhi RO Goa
Grand Total 2 4 2 1 1 1 1 3 3 1 22 5 5 1 1 53
14
Guwahati
Hyderabad Jammu KANPUR Lucknow Nagpur Patna
Open
Resolved
Work in Progres
Sr.No 1 2 14 15 16 17 21 22 24 25 35 36 37 39 40 41 42
43 44 45 46 47 50 51 52 53
Month April April April April April April April April April April May May May May May May May May
Category request request request request request request request request request request request request request request
request request request request request request request request request request request request
Interaction ID SD201212387 SD201212423 SD201212906 SD201212911 SD201212912 SD201212922 SD201213039 SD201213041 SD201213086 SD201213131 SD201213517 SD201213539 SD201213550 SD201213587 SD201213633 SD201213645 SD201213685
Title Regarding automation of daily reports sent to DGBA and IDMD ETRAN - Instrument details not captured Defualt Crossing Option for POs should be "Account Payee" Change in Register for expenditure under charges account Deleted signature in ETRAN issue not fixed Treatment of IBO differs in Trial Balance and WSA Abstract Line Printer Required CBS is not able to print Dot Matrix reports Simple Modification in CBS Reversal enrty for Sundry suspense query on daybook & trial balance reports Discrepancy in SCroll Numbers for Assignment Account Problem with Specifying POA for Acc No-1076745 Update the Email address of PNB Account
Priority 4 4 4 4 4 4 4 3 4 4 4 4 4 4
Register for Charges Account - Monthly st Updation in User Details Report Required Display of account balances for GL accounts in ETRAN PO Printing Uploading and deletion of Signature Section code not updated in batch reversal entry Account Balance Report not sorted GL-wise Alert for debit to account with insufficient balance Account name change. Instrument amount should also be displayed in "RCHQBKUSED" Changes in Daily Receipts\Payment scroll Creeation of User IDs in CBS
4 4 3 3 4 4 4 4 4 3 4 4
Approval Status Approved Approved Approved Approved Approved Approved Approved Approved Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending
Interaction Status Work in Progress Open Open Work in Progress Open Open Open Open Open Open Open Open Open Open Open Open Open Open
R B I Servicedisrupt
User Location KANPUR KANPUR KANPUR KANPUR KANPUR KANPUR KANPUR KANPUR Chandigarh Hyderabad Lucknow KANPUR Delhi RO Chandigarh
Contact Viswambharan, Hari Ahmed, Peshimam Khabeer Dad Kanpur Dad Kanpur Dad Kanpur Dad Kanpur Dad Kanpur Dad Kanpur Muthukumaran, Kathirvelu Quadros, M G V Khanger, Rajesh Ahmed, Peshimam Khabeer Pathania, Vinod Muthukumaran, Kathirvelu
Chennai Jammu Kanpur GUWAHATI NAGPUR Kanpur Kanpur KANPUR Bangalore Kanpur Bangalore Kanpur
Sathish kumar, D Mohammed Hussain Dad Kanpur Manish Kumar M V, Ranganathan Dad Kanpur Dad Kanpur Dad Kanpur Chidambaram, Manimegalai Ahmed, Peshimam Khabeer Chidambaram, Manimegalai Dad Kanpur
User Name
User Email hari.k@polarisft.com pkahmed@rbi.org.in dadkanpur@rbi.org.in dadkanpur@rbi.org.in dadkanpur@rbi.org.in dadkanpur@rbi.org.in dadkanpur@rbi.org.in dadkanpur@rbi.org.in muthukumaran.k@polarisft.com marioquad@rbi.org.in rajeshkhanger@rbi.org.in pkahmed@rbi.org.in vpathania@rbi.org.in cbs.mkathirvelu
Open Time 4/7/2012 14:17 4/9/2012 20:21 4/20/2012 11:25 4/20/2012 11:33 4/20/2012 12:00 4/20/2012 12:40 4/23/2012 18:22 4/23/2012 18:31 4/24/2012 13:14 4/25/2012 10:20 5/3/2012 15:46 5/3/2012 18:58 5/4/2012 11:18 5/4/2012 17:00
5/8/2012 11:40
dsathishkumar@rbi.org.in mohammed.hussain@polaris.co.in dadkanpur@rbi.org.in manish.kumar@polarisft.com ranganathanmv@rbi.org.in dadkanpur@rbi.org.in dadkanpur@rbi.org.in dadkanpur@rbi.org.in pkahmed@rbi.org.in dadkanpur@rbi.org.in
5/8/2012 13:49 5/9/2012 10:33 5/15/2012 17:17 5/16/2012 5/16/2012 5/16/2012 5/16/2012 5/17/2012 15:39 5/17/2012 15:31 5/17/2012 15:46 5/17/2012 17:40
Resolve Time
SLA Breach FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
Related incident
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