posture Reading sympathetic gestures harsh tone of voice
body language careful use of personal
space ‘set’ mouth frowning relaxed warm tone of voice distance smiles warmth hostility staring eyes ‘crinkled ‘ eyes shown by shown by
expansive gestures invading personal space
Signals closed/slumped posture
talking loudly/quickly
talking little/very quietly
ignoring responses control & submissiveness domination shown by shown by allowing interruptions interrupting, loud voice meek tone of voice ‘controlling’ tone of voice constant agreement stern expression downcast eyes ‘stabbing’ fingers and other ‘handwashing’ and other forceful gestures nervous gestures Chart adapted from ‘A Guide to Asking Questions’ invading personal allowing personal space published by BACIE space to be invaded