Internship Report

University Of Management & Technology

THE BANK OF PUNJAB |

Internship Report

University Of Management & Technology

INTERNSHIP REPORT ON THE BANK OF PUNJAB

Presented To:

Presented By:

ASMA ZAFAR ROLL# 084332-104 MBA(P)

COURSE CODE: SDW-601

THE BANK OF PUNJAB |

Internship Report

University Of Management & Technology

ACKNOWLEDGEMENT
Praise be to Almighty Allah, the most merciful and magnificent and to his Holy Prophet Muhammad (Peace be Upon him) who is forever a torch of guidance and knowledge for humanity as a whole. I feel deep sense of gratitude to Mr. MIAN MUHAMMAD ASIF manager of The Bank of Punjab Shaukat khanam Branch Lahore for allowing to me to do my internship and also providing me necessary assistant and guidance. I am also grateful to the Manager operation Mr. Arif Nadeem Malik. I express my heartiest and sincerest sense of gratitude to respectable other staff of bank Mrs. Samina(AVP), Mr. Faheem Zubair (officer), Mr. Amin (officer), Miss Asra (cash officer) for helping me a lot in my internship .I owe depth of gratitude to my affectionate parents who supported me morally and inspired me to the higher ideas of life. My gratitude also goes to all those friends who provided me any assistance in what so ever manner in the preparation of this study.

Asma Zafar

THE BANK OF PUNJAB |

Internship Report

University Of Management & Technology

TABLE OF CONTENTS Executive Summary. Organization. Introduction .. Nature of organization Company profile.. Organogram. Major Departments Learning /internship Experience... Knowledge gained. Skills developed.. Team work learning. Specific assignment or research work GAP Analysis/ Problem Identification.. Recommendations. Conclusion. Bibliography /references..

THE BANK OF PUNJAB |

Internship Report

University Of Management & Technology

EXECUTIVE SUMMRY

THE BANK OF PUNJAB |

Internship Report Organizations Profile

University Of Management & Technology

The bank of Punjab was constituted in pursuance of the Bank of Punjab Act 1989 and it started working on 15 Nov. 1989. Its registered Head Office is situated at 7-Egerton Road, Lahore. The BOP was given the status of scheduled bank by the state Bank of Pakistan on September 19, 1994.Authorized capital of The Bank of Punjab as on 31-12-2005 isRS.1,000,000,000/-(RS. 100,000,000 ordinary shares of RS. 10.00each). Issued subscribed and paid up capital of the bank is RS.157,500,000/-(RS. 15,750,000 ordinary shares of Rs.10.00 each fully paid in cash). Shares issued for consideration other than cash are Rs.694,380,000/-(Rs. 69,437,976 ordinary shares of Rs. 10.00 each as fully paid bonus shares). So total paid up capital of the bank isRs.851,880,000/- (Rs. 157,500,000+694,380,000). The bank of Punjab is listed at Lahore and Karachi Stock Exchanges. Fifty one percent (51%) of the share capital is held by the Government of Punjab and the rest is owned by Pakistani individuals/firms and foreigners. The bank strives to be a world class financial institution working on modern lines. It aims at offering the financial markets of the global economy a unique system which would revolutionize the ethics and value system of the economic scenario of modern society. NATURE OF THE ORGANIZATION A unit of service industry of Pakistan, BOP (commercial bank) is engaged in the borrowing, lending and advancing of money, the drawing, making, accepting, discounting, buying, selling, collecting and dealing in bills of exchange, promissory notes, drafts, bills of lading ,receipts, warrants, debentures, certificates, receiving utility bills etc .It is also engaged in the buying, selling of foreign exchange including foreign bank notes, the acquiring ,holding, issuing on commission , underwriting and dealing in stocks, funds, shares, debentures, the negotiating of loans and advances , the receiving of all kinds of bonds, valuables on deposit or for safe custody. The providing of safe deposit vaults the collecting, and transmitting of money and securities. THE BANK OF PUNJAB | 6

Internship Report VISION STATEMENT

University Of Management & Technology

To be a customer focused bank with service excellence. MISSION STATEMENT To exceed the expectations of our stakeholders by leveraging our relationship with the Government of Punjab and delivering a complete range of professional solutions with a focus on program driven products & services in the Agriculture and Middle Tier Markets through a motivated team. BANKS VALUES Our Customers: As our First priority Integrity: In all our Dealings Excellence : In Every Thing We Do Respect: Four customers and each other Recognition and Reward: For the talented and high performing employees Profitability: For the prosperity of our Stakeholders that allows us to constantly invest, improve and succeed INTRODUCTION OF COMPANY PROFILE THE BANK OF PUNJAB is working as a scheduled bank with its network of 266 branches at all major business centers in the country .Its registered Head Office is situated at 7-Egerton Road, Lahore. The bank provides all types of banking services. The majority shares (i.e.51%) of the bank are held by the Government of Punjab. The bank has entered a new era of science and automation at the hands of its expert and professional management. The bank plays vital role in the national economy through mobilization of hitherto untapped local resources promoting savings and providing funds for

THE BANK OF PUNJAB |

Internship Report

University Of Management & Technology

investment. The bank offers attractive rates of profit on all types of deposits, opening of foreign currency accounts and handling of foreign exchange business such ad import and export and remittance, financing trade and industry for working capital requirement and money market operations. The lending policy of the bank is not only cautious and constructive but also based on principle of prudent lending with maximum emphasis on security. Organogram of the bank Departments in the bank: A.CASH DEPARTMENT B.REMITTENCE DEPARTMENT C.GENERAL BANKING OPERATIONS D.CLEARING DEPARTMENT

THE BANK OF PUNJAB |

Internship Report Department name Time spent Type of learning Receipts and payments of Cash and Receipt of Utility Bills, college fees, cash balancing, vault maintaining, cash maintaining

University Of Management & Technology Attended Officer Observations & Comments Receipt & payment process of cash. A tidy job which require extra ordinary care and tolerance Provision of services for remittance of money. A sensitive job which demands extra care to safe guard the Institutions financial interest apart from who availed the services from the Bank Updating of daily routine working with respect to posting/journalizing the Dr/Cr entries in the system. A wonderful job which updates the daily activities/transactions of their customers and other allied concerns of the unit in the relevant automation Perfectly Lodgment and on the realization of the amount by the other bank credited the customers A/C. Its a tough job if the banker makes a mistake in the Lodgement of Cheques and Cheque dishonor then he will be liable for this

Cash Department

3 weeks

Miss Asra Hafeez Mr. Nadeem Malik & Mrs. Rabia Ali

Remittance Department

2 weeks

Entry of remittance instruments in the system &preparation of physical instruments

General Banking Operations

3 weeks

1. Entry of debit, credit vouchers in the system. 2.AccountOpening 3.Customer Care 4. On Line Banking

CLEARING DEPARTMENT

2 weeks

1.Types of clearing 2.Lodgment of clearing 3.Representationof Dishonored cheques after there moval of past objections

EXPECTATIONS NOT MET BY CURRENT INTERSHIP PROGRAMME

THE BANK OF PUNJAB |

Internship Report

University Of Management & Technology

-Inadequate duration of Internship-Full knowledge of automation-Inadequacy of proper seating arrangement for internees dueto narrow banking operational hall. ANALYSIS While making an analysis of The Bank Of Punjab, as a financialinstitution, wefind that this institution came into existence inpursuance of Bank of Punjab Act,1989 passed in the legislative Assembly of Province of Punjab. In theshort spanOf about 15 years, it become the fifth largest bank in the county with266Branches net work all over the country. While having an opportunity to go for internship at the branch, Ihave observed the following reservations:- The Katchery Bazar branch is housed in small banking premiseswhich does notsuffice the requirements of visiting clientele as well as corporateclients of the Bank. By having a glance over the current business of thebranch, the same should immediately be shifted to some spaciousbuilding so that best banking services can be offered to the bankcustomers. Moreover, though the branch is automated yet requirednumber of PCs etc has not been provided resultantly, the staff has towait their turn to accomplish their daily job. Same case is with furnitureof the branch which has almost completed its normal life and requiredimmediate replacement. LIMITATIONS -To go for internship in Foreign Trade due to banks policy.-Short term internship duration REFERENCES AND RESOURCES Oral:Much oral information was provided by Mr. Abdul Malik ,Branch Manager and Mr. Qasir Naeem Butt Operation Manager, and Mr. Ahmad Shiraz Saleemi , Credit Officer. Written:o THE BANK OF PUNJAB | 10

Internship Report Annual Report

University Of Management & Technology

UNIVERSITY OF CENTRAL PUNJAB

THE BANK OF PUNJAB |

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Internship Report DEPARTMENTS VISITED BY INTERNEE A. CASH DEPARTMENT B. REMITTENCE DEPARTMENT C. GENERAL BANKING OPERATIONS D. CLEARING DEPARTMENT E. CREDIT DEPARTMENT

University Of Management & Technology

DEPARTMENTNAME TIME SPENT(WEEKS) TYPE OFLEARNINGATTENDEDOFFICEROBSERVATION &COMMENTSCASH DEPARTMENT01 WEEK Receipts andpayments of Cashand Receipt of Utility Bills Mr.AhmadShiraz Saleemi, Cash OfficerReceipt & paymentprocess of cash.A tidy job which requireextra ordinary care andtoleranceREMITTENCEDEPARTMENT02 WEEKSEntry of remittanceinstruments inthe system &preparation of physicalinstruments Mr Qasir NaeemButt OperationManagerProvision of services forremittance of money.A sensitive job whichdemands extra care tosafe guard theInstitutions financialinterest apart from whoavailed the services fromthe Bank.GENERAL BANKINGOPERATIONS06 WEEKS1. Entry of debit,credit vouchers inthe system.2. AccountOpening3.Customer Care4. On LineBanking Mr Qasir NaeemButt OperationManagerUpdating of daily routineworking with respect toposting/journalizing theDr/Cr entries in thesystem.A wonderful job whichupdates the dailyactivities/transactions of their customers and otherallied concerns of the unitin the relevantautomation.CLEARINGDEPARTMENT01 WEEK 1.Types of clearing2.Lodgment of clearing3.Representationof Dishonoredcheques after theremoval of pastobjection Mr QaisarNaeem Butt

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Internship Report

University Of Management & Technology

OperationManagerPerfectly Lodgement andon the realization of theamount by the otherbank credited thecustomers A/C.Its a tough job if thebanker makes a mistakein the Lodgement of Cheques and Chequedishonor then he will beliable for this. -9-

UNIVERSITY OF CENTRAL PUNJAB CREIDT DEPTT01 WEEKSUnderstanding of documentation of Credit ProposalsGlance atFinancial Analysisof various SMEs Waheed Ahmad Credit OfficerA good source of earningfor the bank inconformity with theInstitutional Credit Policy.Requires proper expertiseand dedication to safeguard the banks moneylend to the public againstsecurity of paper/othercollateral EXPECTATIONS NOT MET BY CURRENT INTERSHIP PROGRAMME -Inadequate duration of Internship-Full knowledge of automation-Inadequacy of proper seating arrangement for internees dueto narrow banking operational hall. ANALYSIS While making an analysis of The Bank Of Punjab, as a financialinstitution, wefind that this institution came into existence inpursuance of Bank of Punjab Act,1989 passed in the legislative Assembly of Province of Punjab. In theshort spanOf about 15 years, it become the fifth largest bank in the county with266Branches net work all over the country. - 10 -

UNIVERSITY OF CENTRAL PUNJAB While having an opportunity to go for internship at the branch, Ihave observed the following reservations:- The Katchery Bazar branch is housed in small banking premiseswhich does notsuffice the requirements of visiting clientele as well as corporateclients of the Bank. By having a glance over the current business of thebranch, the same should immediately be shifted to some spaciousbuilding so that best banking services can be offered to the bankcustomers. Moreover, though the branch is automated yet requirednumber of PCs etc has not been provided resultantly, the staff has towait their turn to THE BANK OF PUNJAB | 13

Internship Report

University Of Management & Technology

accomplish their daily job. Same case is with furnitureof the branch which has almost completed its normal life and requiredimmediate replacement. LIMITATIONS -To go for internship in Foreign Trade due to banks policy.-Short term internship duration REFERENCES AND RESOURCES Oral:Much oral information was provided by Mr. Abdul Malik ,Branch Manager and Mr. Qasir Naeem Butt Operation Manager, and Mr. Ahmad Shiraz Saleemi , Credit Officer. Written:o Annual Report - 11 -

UNIVERSITY OF CENTRAL PUNJAB o Records o Internet - 12 -

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