N ATALIE R EUBEN

Attica, New York 14011 | T: 585.591.1536 | Email: natalie.reuben@gmail.com

PROPERTY MANAGER
Veteran housing specialist with more than twelve years of experience ensuring safe housing and developing strong tenant relationships. Manage team of seven engaged in property management operations for residential communities and in ensuring long-term placement. Expert ability to train clients and educate tenants while clarifying complex issues.

CORE SKILLS
Training and Development Performance Management Cross-Functional Team Management Project Management Employee Relations Employee Recruitment and Retention Organizational Development Critical Problem Solving Expertise Conflict Resolution Human Resources

PROFESSIONAL EXPERIENCE
HOUSING OPTIONS MADE EASY INC., Gowanda, New York Regional Manager (2009-2011)

Fulfilled a critical role executing a full spectrum of performance planning, staff development, budget, and client relationship management responsibilities for providing housing. Re-engineered programs with a team of six to manage over 120 residential properties while conducting property inspections regularly to reach balance and alignment with budget parameters. Leveraged superior organizational skill and leadership expertise to train and motivate the professional development of a staff of 21 employees engaged in the management of long-term beds and housing programs. Cultivated and strengthened positive relationships with consumers, community agencies, healthcare providers, and government agencies, fostering an environment of cooperation and collaboration for prospective tenants.

Key Achievements Envisioned, developed, and deployed an effective framework of human resources policies and procedures that included hiring and orientation training, incentive programs, and broad-based HR workplace management protocols. Delivered a measurable increase in quarterly funding, from $6,000 to $11,000. Engaged in collaborative management and leadership strategy development with each county office, ensuring the provision of unsurpassed levels of care and maximizing productivity. (1998-2009)

DEPAUL LIVING OPPORTUNITIES, Batavia, New York Director

Exercised decisive leadership ability and organizational skill to oversee daily operations, committed to providing quality residential services. Experience in conducting patient screening, processing admissions and discharges, and referring clients to outside support services as necessary, while safeguarding confidential information in strict compliance with HIPAA regulations. Administered a diverse array of recordkeeping, budget development, and reporting tasks, successfully navigating an environment of increased responsibilities amid staff reductions. Collaborated extensively with state and federal agencies and community organizations to raise awareness of the company and available services.

Natalie Reuben Key Achievements

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Achieved a 15% reduction in office expenses through process improvements that brought consistency to office workflows and more conservative use of inventory and supplies. Led successful management efforts that resulted in a 10% increase in client satisfaction over the course of a year. Mentor and train managers and assistant managers in budgeting, staffing hiring, and workforce management. (1996-1998)

GENESEE REGIONAL INDEPENDENT CENTER, Batavia, New York Supervisor for Case Management

Instrumental in driving process improvements to enhance case management workflows at this social services organization dedicated to assisting people with disabilities, with supervisory authority over teams of crossfunctional personnel. Effectively compiled pertinent information from each prospective client during intake interviews while explaining the full range of available services. Served as co-chair for annual meetings covering flexible enrollment, while orchestrating the successful planning and execution of employee-focused health fairs. Key Achievements Authored a framework of work responsibilities to provide various measures and organizing lease agreements and rent agreements. Piloted the introduction of training manuals and multimedia aids to improve the overall quality of the client experience by providing effective guidance to mentors. Re-engineered the new-hire orientation program, creating a more robust agenda incorporating human resources information and guidance on company resources.

EDUCATION
UNIVERSITY OF NEW YORK AT BUFFALO Bachelor of Science Degree in Management Minor OSHA GENESEE COMMUNITY COLLEGE Associate of Science Degree

PROFESSIONAL DEVELOPMENT

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CERTIFICATIONS

SKILLPATH SEMINARS Certificate in Managing Multiple Properties Certificate in Leadership Training for Managers WESTERN NEW YORK CARE COORDINATION Certificate in Person Centered Planning STATE UNIVERSITY OF NEW YORK AT BUFFALO Certificate in Trauma Counseling DYOUVILLE COLLEGE Advanced Certificate in Addictions in the Community

PROFESSIONAL AFFILIATIONS
President, Human Service Council (2007-2009)