2011 Lawson S3 Usage Survey Results

This survey reports the results of 650+ Lawson clients. It aims to serve as a benchmark for the Lawson community as a whole. It explores topics ranging from level of satisfaction of Lawson support, to technical issues and concern over the sale of the company.

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8020 Arco Corporate Drive, Suite 106 | Raleigh, NC 27617 (919) 237.3165 | lawson.suretysystems.com

What industry vertical is your company in?

Healthcare

Select all of the following modules that you have implemented.

1.7% Healthcare Analytics 4.1% Talent Management 13.4% Budget and Planning 23.5% Global HR 25.2% Mobile Supply Chain Management Absence Management 38.7% Lawson Business Intelligence 38.7% Design Studio 39.3% Manager Self Service 43.4% ProcessFlow Integrator 46.0% Employee Self Service 53.9%
0 10 20 30 40 50 60

16.7%

13.5% 7.9% 3.9% 3.9% 3.5%

Other Retail Financial Education Manufacturing Government

50.5%

Have you implemented Smart Office?

How current are you on keeping up on Lawson releases (MSPs, ESPs, etc...)?

30.7% 96.1% 4.0%

Yes No

16.4% 12.0%

Current 1 Version Back 2 Versions Back 3+ Versions Back

41.0%

Are you using Lawson cloud services?

97.7%

Yes No

2.3%
SURETY SYSTEMS
Always on the Money

8020 Arco Corporate Drive, Suite 106 | Raleigh, NC 27617 (919) 237.3165 | lawson.suretysystems.com

How likely are you to upgrade your current Lawson system?

Has browser compatibility affected your usage of Lawson Portal?

20.5%

13.8% 8.8% 7.9%

Very Likely Likely Probably Possibly Not Likely

29.3% 24.7%
Yes No

49.0%

46.0%

Not familiar

What resources do you use to perform Lawson upgrades (MSPs, ESPs, etc...)?

What Lawson Disaster Recovery elements do you have in place?

8.3%

Lawson Professional Services

3.5% Cloud technology 16.4%

Standby server(s) in data center Real-time (or near) replication of data

13.5% 14.9%

3rd party provider In-house & Lawson Professional Services

20.5%

39.0%

In-house & 3rd party provider In-house

28.7% 34.6%

Standby server(s) in remote data center

Formal disaster recovery plan Conduct nightly backups to tape

57.4% 69.5%
50 60 70 80

10

15

20

25

30

35

10

20

30

40

Do you run Lawson in a virtual server environment?

26.4% 73.6%

Yes No

SURETY SYSTEMS
Always on the Money

8020 Arco Corporate Drive, Suite 106 | Raleigh, NC 27617 (919) 237.3165 | lawson.suretysystems.com

Are you a member of a local Lawson user group?

How many employees are in your company?

34.3%
Yes

25.6%

15.9% 7.3% 6.7%

5,000+ 2,000-5,000 1,000-2,000 500-1,000 100-500 0-100 (0.6%)

65.7%

No

43.9%

What is your overall level of satisfaction with the Lawson Applications you run (10 being the highest)? you nt) do
1 2 3 4 10 5 6 9 7 8 0 5 10 15 20 25

How large is your internal Lawson support staff?

0.5% 0.8% 1.2% 1.8% 1.8% 7.1% 10.2% 14.1% 26.9% 35.7%
30 35 40

29.4%

19.3% 6.2% 5.9%

0-2 3-5 5-9 10-15 15+

39.2%

How many users do you support on your Lawson system?

24.4% 11.4% 27.8% 28.5% 7.9%

2000+ 1,000-1,500 500-1000 100-500 0-100

SURETY SYSTEMS
Always on the Money

8020 Arco Corporate Drive, Suite 106 | Raleigh, NC 27617 (919) 237.3165 | lawson.suretysystems.com

Are you concerned about the future of the Lawson applications due to the sale of the company?
27.5%

Windows users: Which Unix utilities are you using in your production environment?

17.5% 8.8%

Definitely Somewhat Not really No

45.0%
MKS Toolkit Lawsons LUU

46.3%

55.0%

Have you changed your Lawson upgrade/project plans for the next 12 months due to the sale?

Windows users: Who should pay for the MKS toolkit license issue?

95.1% 4.9%

17.5%
Yes No

Lawson MKS Lawson users

76.2%

6.3%

On which OS platform is your Lawson system running?

30.0%
Unix

Thanks to all who participated in this survey. Its purpose is to provide a snapshot of what others in the Lawson ecosystem are doing and thinking. Surety Systems is a leading provider of Lawson consultants, utilizing a pool of over 2000 consultants to fulfill requirements timely and accurately. To learn more about us go to lawson.suretysystems.com.

10.8% 59.2%

Windows iSeries

SURETY SYSTEMS
Always on the Money

8020 Arco Corporate Drive, Suite 106 | Raleigh, NC 27617 (919) 237.3165 | lawson.suretysystems.com