Project Report

[Stress Management 2012]
Abstract
The project entitled "A study on Stress Management of Field Functionaries of self help groups" with reference to District Rural Development Agency (DRDA).This study helps to know about the current stress management system and implications of the system in the organization. In modern life stress is a common problem. The negative effects of stress affect individuals health and performance. As a result, individuals have their own stress perceptions and they develop different kinds of strategies in order to manage stressful situations. Culture is a relevant aspect that influences this process. Considering that stress is presented in different dimension of daily life, educational experiences can also be perceived as stressful. In addition, stress could be strongly experienced at work. An optimum amount of stress can always acts as an energizer or motivator and propel people to apply the efforts and complete the work. But a high level of stress can be serious threat and can cause physiological, social and psychological problems. The research design that is applied for this purpose is comparative. The research instruments are questionnaires and interviews. DRDA (District Rural Development Agency) is a government organization which managed by central government in each state and each district. DRDAs main aim is to improve rural people by providing different schemes. DRDA is maintaining more than 400 employees in each district in different levels. Employees stress management is important for DRDA to eliminate rural poverty through different schemes. The research study involves the stress management of field functionaries who are working in the management of self help groups(SHG). It mainly involves studying about what type of stress they are experiencing at their work place and with handling group members and what is the effect of stress on their work performance as well as personal relations and how this stress can be managed effectively so that it can enhance their performances by positively influencing them.
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OBJECTIVES OF THE STUDY

Primary Objective:
To study the stress management of Field Functionaries of self help groups with
reference to District Rural Development Agency (DRDA) Secondary Objectives:

To understand the stress management system in District Rural Development
Agency.
To study the factors causing stress for employees in District Rural Development
Agency.
To analyze the implications of stress management system District Rural
Development Agency. To study about the areas in which the employees face problems due to stress in their job.
To study whether the stress in the workplace have an impact over the basic
performance of the employees.

To study whether work stress put a strain on employees family/relationship. To study whether the performance of employees have enhanced due to various
techniques adopted by the District Rural Development Agency
NEED OF THE STUDY

Stress management techniques used in this organization at various levels to measure employees performance in applying various schemes successfully. This research tells about what are the current stress management techniques followed in the organization and what are the improvements needs in those techniques to improve the quality of work of SRCW Dept of MBA Page 2
[Stress Management 2012] the employees. Each and every employee has their own capacity of work and understands the situations. Mainly employees in this organization have to educate the rural people about various schemes so stress management of employees is much needed for them to assess their capacity.
SCOPE OF THE STUDY

By identifying the current methods and drawbacks the organization can improve the effective methods.
This research will help to know about the measures suggested by the employees
in controlling the stress causing factors so that they can implement various schemes effectively.
This research will help to know how to improve the current methods to achieve
better quality of work.

By this research DRDA can identify the employees views on stress
management techniques.
This will help to know the various improvements needed in current methods of
stress management and effective ways to achieve the goals.
LIMITATIONS OF THE STUDY

Employees are relevant to share full information about stress management system. Some of them are not familiar with stress management system. Study is limited to only the District Rural Development Agency (DRDA), Nizamabad branch.
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RESEARCH METHODOLOGY
Research in common refers to a search for knowledge. One can also define research as a scientific and systematic search for certain information on a specific topic. In fact research is an art of scientific investigation. Some people consider research as a movement from the known to the unknown. A research may define as careful critical enquiry or examination in seeking facts or principle in order to ascertain some of them the research process consist of number of selected steps that are essentially inter-dependent. Research Design: Research design is concerned with turning the research question into a testing project. The best design depends on your research questions. Every design has its positive and negative sides. The research design has been considered as a "blueprint" for research, dealing with at least four problems: what questions to study, what data are relevant, what data to collect, and how to analyze the results. There are mainly two types of research design they are, Descriptive research Exploratory research The adoption of a proper methodology is an essential and important step in conducting survey (or) any research .In this study the researcher has adopted a descriptive research method. Descriptive research studies are those studies which are concerned with describing the characteristics of a particular individual or of a group. SRCW Dept of MBA Page 4
[Stress Management 2012] Descriptive research: Descriptive Research is a fact finding investigation which is aimed at describing the characteristics of individual, situation or a group (or) describing the state of affairs as it exists at present Exploratory research: Exploratory research is a type of research conducted because a problem has not been clearly defined. Given its fundamental nature, exploratory research often concludes that perceives problem does not actually exist. Research Tool: A questionnaire was used as the research tool for this study. The questionnaire was chosen as it provides a more comprehensive view than any other research tool. Data Collection Method: Once the problem is defined and research design is finalized, the various sources of data and the ways in which it can be collected for the purpose of analysis, testing of hypotheses and answering research questions should be explored. Data collection could be made through the primary, secondary and tertiary sources which are dealt in detail. Primary Data: Primary data are those data, which are collected as fresh and for the first time, and thus happens to be original in character. Primary data can be collected in five ways through Survey. In this project work interview schedule method has been adopted. The primary data collection methods are Interviews Questionnaire Observation Survey. Secondary Data SRCW Dept of MBA Page 5
[Stress Management 2012] The secondary data have been compiled from the internal and external sources .The internal source includes the information from the company reports. Besides this, a number of discussions were held with the officers in human resources department. Secondary data sources are, Books, journals
Websites, Review of literatures and office annual reports
Sampling: Sampling is the process of selecting a sufficient number of elements from the population, so that a study of the sample and an understanding of its properties of characteristics would make it possible for us to generalize such properties of characteristics to the population elements. There are mainly two methods of sampling, they are Probability sampling Non- probability sampling Probability sampling: In Probability sampling, the elements in the population have some known chance or probability of being selected as sample subject.
Non-probability sampling: In non-probability sampling method, the elements in the population do not have any probabilities attached to being chosen as sample subjects. Sometimes when the population size is unknown, then non probability sampling would be the only way to obtain data. Here researcher selected Non-probability, convenience sampling. Convenience sampling: Non-probability samples that are unrestricted are called convenient sampling. Convenience sampling refers to the collection of information from members of population who are conveniently available to provide it. SRCW Dept of MBA Page 6
[Stress Management 2012] Population Size: The total population size is approximately 300 members. Sample size: The sample size for the study undertaken is 100. Sampling Area: Sampling area refers to the area or the locality to which the sample belongs. The samplings area for this project is Nizamabad DRDA office. STATISTICAL TOOLS USED Percentage Analysis Chi- square Analysis Weighted Average Method Percentage Analysis: Percentage analysis is often used in data presentation for they simplify numbers, reducing all of them to a 0 to 100 range. Through the use of percentages, the data are reduced in the standard form with base equal to 100 to which fact facilities relative comparisons Percentage =No. of response/ Total no. of respondents*100 Chi-Square Analysis: Chi square test is a non-parameter test that establishes the in dependence between variables. It is measured by comparing the observed with those of expected frequencies based on the hypothesis. = (O-E) ^2 / E O = Observed Frequencies E = Expected Frequencies
Weighted Average Method:
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[Stress Management 2012] The weighted average is obtained on dividing the weighted totals by the sum of weights, let X1, X2Xn occur with weights W1, W2.Wn then Weighted Average = WiXi / Wi
A STUDY ON THE STRESS PATTERNS AMONG EMPLOYEES OF DRDA Dear Respondent, I Asra Nazneen of MBA 2 year bearing HT No.10UA1E0008 of Sudheer Reddy College of Engg.& Tech would be greatful if you could spare some of your time to respond to the following questions. Name: Designation: Age: (a) 20- 25 (b) 25-30 (c) 30- 35 Years of experience: (a) 1- 3 (b) 3-6 (c) 6-10 (d) > 10 1. Do you think that you are undergoing any stress in your job? (a)Yes [ ] (b)No [ ] 2. If yes according to you, which of the following do you think cause stress? (a)Work load [ ] (b)Work timings [ ] (c)Meeting targets [ ] (c)Interpersonal relationship [ ] 3. In which of the following areas do you face a problem due to stress in your job? a)Health [ ] (b)Psychological [ ] SRCW Dept of MBA Page 8
[Stress Management 2012] (c)Meeting targets [ ] (d)Work itself [ ]
4. Does stress in the work place have an impact over your basic performance? (a)Yes [ ] (b)No [ ] (c)Sometimes [ ] 5. Do you lie awake at night worrying and planning the next day? (a) Yes [ ] (b)No [ ] (c) Sometimes [ ]. 6. How frequently do you engage in any of the following activities to relieve stress? (a)Everyday [ ] (c)Once a week [ ] (b)2- 3 times a week [ ] (d)Once in 15 days [ ]
Yoga ,Meditation ,Workout ,Walking ,Jogging ,Other(s),specify. 7. Does work put a strain on your family /relationship? (a) Always [ ] (b) Often [ ] (c) Sometimes [ ] (d) Rarely [ ] (e) Never [ ] 8. Do you avoid expressing true emotions at home or work (a) Yes [ ] (b) No [ ] If yes, state the reason(s) ____________________________________ 9. Do you feel that there are negative changes in your behavior pattern at work place, caused by work related stress? (a) Yes [ ] (b) No [ ] (c)Sometimes [ ] 10.Do you feel your present job is interesting and allows you to use your knowledge? (a) Yes [ ] (b) No [ ] (c) Sometimes [ ]. 11. What do you feel about working on holidays/ weekends? ____________________________ 12. What measures do you suggest in controlling the stress causing factors? (a)leisure breaks [ ] (b)Sports activities [ ]
(c)Recognizing good work [ ] (d)Job rotation [ ] 13.Do you think the performance of employees have enhanced due to various techniques adopted by the management?
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[Stress Management 2012] (a)Yes [ ] (b)No [ ] (c)To some extent [ ]
14. What are the issues that cause grievances? _____________________________ 15. What do you feel about the stress management system in your organization? (a) Excellent [ ] (c) Good [ ] (b) Very Good [ ] (d) Average [ ] (e) Poor [ ]
16. How do you communicate to your workplace and how comfortable with it? (a)Very Comfortable [ ] (c)Uncomfortable [ ] (b)Not very Comfortable [ ] (d)Stressful [ ]
17. What are your views on stress? (a) Constant and unavoidable [ ] (b) Temporary and avoidable[ ] 18. How do you handle stress personally? ________________________
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Descriptors: Stress in Studies, Stress Perception, Stressful Experiences, Stress Management Strategies, Teacher-Training Program in Sweden, and Teacher-Training Program in Peru.
Hum an Resource Management is an art of managing people at work in such a manner that they give their best to the organization. In simple word human resource management refers to the quantitative aspects of employees working in an organization. Human Resource Management is also a management function concerned with hiring, motivating, and maintains people in an organization. It focuses on people in organization. Organizations are not mere bricks, mortar, machineries or inventories. They are people. It is the who staff and manage organizations.
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[Stress Management 2012] HRM involves the application of management functions and principles. The functions and principles are applied to acquisitioning, developing, maintain, and remunerating employees in organizations. Decisions relating to employees must be integrated. Decision on different aspect of employees must be consistent with other human resource decisions. Decision made must influence the effectiveness of organization. Effectiveness of an organization must result in betterment of services to customers in the form of high-quality product supplied at reasonable costs. HRM function s is not confined to business establishment only. They are applicable to non-business organizations, too such as education, health care, recreation etc. The scope of HRM is indeed vast. All major activities in the working life of his or her entry into an organization until he or she leaves-come under the previews of HRM.specifically, the activities included are HR planning, job analysis and be sign, recruitment and selection, orientation and placement, training and development, performance appraisal and job evaluation, employee and executive remuneration, motivation and communication, welfare, safety and health, industrial relations and the like. HRM is a broad concept Personnel management and human resource development is a part of HRM. Before we define Human Resource Management, it seems good to first define heterogeneous in the sense that they differ in personality, perception, emotions, values, attitudes, motives, and modes of thoughts.
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[Stress Management 2012] Human resource management plays an important role in the development process of modern economy. In fact it is said that all the development comes from the human mind. Human Resource Management is a process of producing development, maintaining and controlling human resources for effective achievement of organization goals.
(1.2) CONCEPT OF STRESS

(1.2.1) INTRODUCTION TO STRESS
A lot of research has been conducted into stress over the last hundred years. Some of the theories behind it are now settled and accepted; others are still being researched and debated. During this time, there seems to have been something approaching open warfare between competing theories and definitions: Views have been passionately held and aggressively defended. What complicates this is that intuitively we all feel that we know what stress is, as it is something we have all experienced. A definition should therefore be obviousexcept that it is not.
Definition:
Hans Selye was one of the founding fathers of stress research. His view in 1956 was that stress is not necessarily something bad it all depends on how you take it. The stress of exhilarating, creative successful work is SRCW Dept of MBA Page 13
[Stress Management 2012] beneficial, while that of failure, humiliation or infection is detrimental. Selye believed that the biochemical effects of stress would be experienced irrespective of whether the situation was positive or negative. Since then, a great deal of further research has been conducted, and ideas have moved on. Stress is now viewed as a "bad thing", with a range of harmful biochemical and long-term effects. These effects have rarely been observed in positive situations. The most commonly accepted definition of stress (mainly attributed to Richard S Lazarus) is that stress is a condition or feeling experienced when a person perceives that demands exceed the personal and social resources the individual is able to mobilize. In short, it's what we feel when we think we've lost control of events. This is the main definition used by this section of Mind Tools, although we also recognize that there is an intertwined instinctive stress response to unexpected events. The stress response inside us is therefore part instinct and part to do with the way we think.
The types of stress are as follows Mechanical

Stress (physics), the average amount of force exerted per unit area. Yield stress, the stress at which a material begins to deform plastically. Compressive stress, the stress applied to materials resulting in their compaction.
Biological
Stress (biological), physiological or psychological stress; some types include:
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o
Chronic stress, persistent stress which can lead to illness and mental disorder Eustress, positive stress that can lead to improved long-term functioning Workplace stress, stress caused by employment
Music

Accent (music). Stress (band), an early '80s melodic rock band from San Diego. Stress (punk band), an early '80s punk rock band from Athens. Stress (Neo-Psychedelic band), from the late 1980's. Stress, a song by the French band Justice on their debut album
Other

Stress (game), card game Stress (linguistics), phonological use of prominence in language
Stress (physics), the average amount of force exerted per unit area. Stress is a measure of the average amount of force exerted per unit area. It is a measure of the intensity of the total internal forces acting within a body across imaginary internal surfaces, as a reaction to external applied forces and body forces. It was introduced into the theory of elasticity by Cauchy around 1822. Stress is a concept that is based on the concept of continuum. In general, stress is expressed as
Where SRCW Dept of MBA Page 15
[Stress Management 2012] Is the average stress, also called engineering or nominal stress, and Is the force acting over the area .
Chronic Stress
Chronic stress is stress that lasts a long time or occurs frequently. Chronic stress is potentially damaging. Symptoms of chronic stress can be:

upset stomach headache backache insomnia anxiety depression anger
In the most severe cases it can lead to panic attacks or a panic disorder. There are a variety of methods to control chronic stress, including exercise, healthy diet, stress management, relaxation techniques, adequate rest, and relaxing hobbies. Ensuring a healthy diet containing magnesium may help control or eliminate stress, in those individuals with lower levels of magnesium or those who have a magnesium deficiency. Chronic stress can also lead to a magnesium deficiency, which can be a factor in continued chronic stress, and a whole host of other negative medical conditions caused by a magnesium deficiency. It has been discovered that there is a huge upsurge in the number of people who suffer from this condition. A very large number of these new cases suffer from insomnia. SRCW Dept of MBA Page 16
[Stress Management 2012] In a review of the scientific literature on the relationship between stress and disease, the authors found that stress plays a role in triggering or worsening depression and cardiovascular disease and in speeding the progression of Hiv/Aids.
Compressive stress:
Compressive stress is the stress applied to materials resulting in their compaction (decrease of volume). When a material is subjected to compressive stress, then this material is under compression. Usually, compressive stress applied to bars, columns, etc. leads to shortening. Loading a structural element or a specimen will increase the compressive stress until the reach of compressive strength. According to the properties of the material, failure will occur as yield for materials with ductile behavior (most metals, some soils and plastics) or as rupture for brittle behavior (geometries, cast iron, glass, etc). In long, slender structural elements -- such as columns or truss bars -- an increase of compressive force F leads to structural failure due to buckling at lower stress than the compressive strength. Compressive stress has stress units (force per unit area), usually with negative values to indicate the compaction. However in geotechnical engineering, compressive stress is represented with positive values.
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(1.2.2) Stress in Biological terms:

Stress is a biological term which refers to the consequences of the failure of a human or animal body to respond appropriately to emotional or physical threats to the organism, whether actual or imagined. It includes a state of alarm and adrenaline production, short-term resistance as a coping mechanism, and exhaustion. It refers to the inability of a human or animal body to respond. Common stress symptoms include irritability, muscular tension, inability to concentrate and a variety of physical reactions, such as headaches and accelerated heart rate. The term "stress" was first used by the endocrinologist Hans Selye in the 1930s to identify physiological responses in laboratory animals. He later broadened and popularized the concept to include the perceptions and responses of humans trying to adapt to the challenges of everyday life. In Selye's terminology, "stress" refers to the reaction of the organism, and "stressor" to the perceived threat. Stress in certain circumstances may be experienced positively. Eustress, for example, can be an adaptive response prompting the activation of internal resources to meet challenges and achieve goals.
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[Stress Management 2012] The term is commonly used by laypersons in a metaphorical rather than literal or biological sense, as a catch-all for any perceived difficulties in life. It also became a euphemism, a way of referring to problems and eliciting sympathy without being explicitly confessional, just "stressed out". It covers a huge range of phenomena from mild irritation to the kind of severe problems that might result in a real breakdown of health. In popular usage almost any event or situation between these extremes could be described as stressful.
(1.2.3) what is Stress?

Stress refers to the strain from the conflict between our external environment and us, leading to emotional and physical pressure. In our fast paced world, it is impossible to live without stress, whether you are a student or a working adult. There is both positive and negative stress, depending on each individuals unique perception of the tension between the two forces. Not all stress is bad. For example, positive stress, also known as eustress, can help an individual to function at optimal effectiveness and efficiency. Hence, it is evident that some form of positive stress can add more color and vibrancy to our lives. The presence of a deadline, for example, can push us to make the most of our time and produce greater efficiency. It is important to keep this in mind, as stress management refers to using stress to our advantage, and not on eradicating the presence of stress in our lives. On the other hand, negative stress can result in mental and physical strain. The individual will experience symptoms such as tensions, headaches, irritability and in extreme cases, heart palpitations. Hence, whilst some stress may be seen as SRCW Dept of MBA Page 19
[Stress Management 2012] a motivating force, it is important to manage stress levels so that it does not have an adverse impact on your health and relationships. Part of managing your stress levels include learning about how stress can affect you emotionally and physically, as well as how to identify if you are performing at your optimal stress level (OSL) or if you are experiencing negative stress. This knowledge will help you to identify when you need to take a break, or perhaps seek professional help. It is also your first step towards developing techniques to managing your stress levels. Modern day stresses can take the form of monetary needs, or emotional frictions. Competition at work and an increased workload can also cause greater levels of stress. How do you identify if you are suffering from excessive stress? Psychological symptoms commonly experienced include insomnia, headaches and an inability to focus. Physical symptoms take the form of heart palpitations, breathlessness, excessive sweating and stomachaches. What causes stress? There are many different causes of stress, and that which causes stress is also known as a stressor. Common lifestyle stressors include performance, threat, and bereavement stressors, to name a few. Performance stressors are triggered when an individual is placed in a situation where he feels a need to excel. This could be during performance appraisals, lunch with the boss, or giving a speech. Threat stressors are usually when the current situation poses a dangerous threat, such as an economic downturn, or from an accident. Lastly, bereavement stressors occur when there is a sense of loss such as the death of a loved one, or a prized possession. Thus, there are various stressors, and even more varied methods and techniques of dealing with stress and turning it to our advantages. In order to do so, we must learn to tell when we have crossed the line from positive to negative stress.
Good stress v/s Bad stress:

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[Stress Management 2012] Stress has often been misunderstood to be negative, with few people acknowledging the importance and usefulness of positive stress. In our everyday lives, stress is everywhere and definitely unavoidable; hence our emphasis should be on differentiating between what is good stress, and what is bad. This will help us to learn to cope with negative stress, and harness the power of positive stress to help us achieve more. There are 4 main categories of stress, namely eustress, distress, hyper stress and hypo stress. Negative stress can cause many physical and psychological problems, whilst positive stress can be very helpful for us. Heres how we differentiate between them. Eustress: this is a positive form of stress, which prepares your mind and body for the imminent challenges that it has perceived. Eustress is a natural physical reaction by your body which increases blood flow to your muscles, resulting in a higher heart rate. Athletes before a competition or perhaps a manager before a major presentation would do well with eustress, allowing them to derive the inspiration and strength that is needed.
Distress We are familiar with this word, and know that it is a negative form of stress. This occurs when the mind and body is unable to cope with changes, and usually occurs when there are deviations from the norm. They can be categorized into acute stress and chronic stress. Acute stress is intense, but does not last for long. On the other hand, chronic stress persists over a long period of time. Trigger events for distress can be a change in job scope or routine that the person is unable to handle or cope with.
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[Stress Management 2012] Hyper stress This is another form of negative stress that occurs when the individual is unable to cope with the workload. Examples include highly stressful jobs, which require longer working hours than the individual can handle. If you suspect that you are suffering from hyper stress, you are likely to have sudden emotional breakdowns over insignificant issues, the proverbial straws that broke the camels back. It is important for you to recognize that your body needs a break, or you may end up with severe and chronic physical and psychological reactions.
Hypo stress Lastly, hypo stress occurs when a person has nothing to do with his time and feels constantly bored and unmotivated. This is due to an insufficient amount of stress; hence some stress is inevitable and helpful to us. Companies should avoid having workers who experience hypo stress as this will cause productivity and mindfulness to fall. If the job scope is boring and repetitive, it would be a good idea to implement some form of job rotation so that there is always something new to learn. The types of stress are named as eustress and distress. Distress is the most commonly-referred to type of stress, having negative implications, whereas eustress is a positive form of stress, usually related to desirable events in person's life. Both can be equally taxing on the body, and are cumulative in nature, depending on a person's way of adapting to a change that has caused it.
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(1.2.4) Coping with Stress at Work place

With the rapid advancement of technology, the stresses faced at work have also increased. Many people dread going to work, hence the term Monday Blues. What is the reason for this? There is partly the fear from being retrenched in bad times, leading to greater job insecurity on the part of those who remain. Undoubtedly, occupational stress is one of the most commonly cited stressors faced by people all over the world. Stress refers to the pressure and reactions to our environment which results in psychological and physical reactions. Whilst some stress is good for motivation and increasing efficiency, too much stress can result in negative impacts such as reduced effectiveness and efficiency. More and more people are feeling isolated and disrespected at work, and this has led to greater occupational stress. Many companies have taken to consulting experts and professionals on ways to increase connectedness and motivation of their employees. Some companies organize parties and make their employees feel valued at work. These are measures to motivate employees and help them to feel secure at their jobs, translating into greater productivity. However, not all companies have such measures in place, and some have not gotten it quite right. Hence, it is up to you to make sure that you can cope with stress at your workplace, and SRCW Dept of MBA Page 23
[Stress Management 2012] use it to help you work better. Here are 3 simple steps to help you with coping with stress in the workplace. Step 1: Raising Awareness Help yourself to identify when you are facing rising levels of stress, tipping the scales from positive to negative. This is important, as being able to identify signs of being stressed can help you to take steps to ensure that your overall quality of life does not drop. If left unacknowledged, the problem will only snowball, leading to disastrous consequences to your health and overall wellbeing. You can identify if you are feeling stressed by checking if you have any physical or psychological reactions, such as excessive sweating or heart palpitations, or the onset of headaches, irritability or the need to escape. If you experience any of these reactions, identify if you are feeling any overwhelming negative emotions, and if you are constantly worried. Step 2: Identify the Cause You need to be able to analyze the situation and identify what is causing the rise in stress. These stressors can be external and internal. External stressors refer to things beyond your control, such as the environment or your colleagues at work. Internal stressors refer to your own thinking and attitude. Often, we only start reacting to stress when a combination of stressors working together exceeds our ability to cope. Keep a diary or a list of events that have caused you to feel strong negative emotions, or that are likely stressors. This will help you to identify the causes of your stress. Whilst it is not always possible to eradicate them, we can change the way that we cope with it. Step 3: Coping with Stress In order to deal with the situation that is causing you stress, you need to calm your mind and body so as to stave off the reactions and cope with it in a positive SRCW Dept of MBA Page 24
[Stress Management 2012] way. This can be through different methods, such as taking time off. If a situation is triggering your stress and you are unable to calm down, remove yourself from it. Go outside and take a walk to calm down. Alternatively, you can try implementing relaxation techniques such as deep breathing. If it is an internal stressor, stop your thought process until you are able to deal with it logically. The key to making these 3 steps work for you is to practice them. These are not instantaneous solutions, and you need to condition your mind and practice them so that you can implement it when you are feeling stressed.
(1.2.5) Stress Management

Stress management is the need of the hour. However hard we try to go beyond a stress situation, life seems to find new ways of stressing us out and plaguing us with anxiety attacks. Moreover, be it our anxiety, mind-body exhaustion or our erring attitudes, we tend to overlook causes of stress and the conditions triggered by those. In such unsettling moments we often forget that stressors, if not escapable, are fairly manageable and treatable.
Stress, either quick or constant, can induce risky body-mind disorders. Immediate disorders such as dizzy spells, anxiety attacks, tension, sleeplessness, nervousness and muscle cramps can all result in chronic health problems. They may also affect our immune, cardiovascular and nervous systems and lead individuals to habitual addictions, which are inter-linked with stress.
Like "stress reactions", "relaxation responses" and stress management techniques are some of the body's important built-in response systems. As a relaxation response the body tries to get back balance in its homeostasis. Some hormones released during the 'fight or flight' situation prompt the body to replace SRCW Dept of MBA Page 25
[Stress Management 2012] the lost carbohydrates and fats, and restore the energy level. The knotted nerves, tightened muscles and an exhausted mind crave for looseness. Unfortunately, today, we don't get relaxing and soothing situations without asking. To be relaxed we have to strive to create such situations.
Recognizing a stressor:
It is important to recognize whether you are under stress or out of it. Many times, even if we are under the influence of a stressful condition and our body reacts to it internally as well as externally, we fail to realize that we are reacting under stress. This also happens when the causes of stress are there long enough for us to get habituated to them. The body constantly tries to tell us through symptoms such as rapid palpitation, dizzy spells, tight muscles or various body aches that something is wrong. It is important to remain attentive to such symptoms and to learn to cope with the situations. We cope better with stressful situation, when we encounter them voluntarily. In cases of relocation, promotion or layoff, adventurous sports or having a baby, we tend to respond positively under stress. But, when we are compelled into such situations against our will or knowledge, more often than not, we wilt at the face of unknown and imagined threats. For instance, stress may mount when one is coerced into undertaking some work against one's will.
Laughter:
Adopting a humorous view towards life's situations can take the edge off everyday stressors. Not being too serious or in a constant alert mode helps maintain the equanimity of mind and promote clear thinking. Being able to laugh SRCW Dept of MBA Page 26
[Stress Management 2012] stress away is the smartest way to ward off its effects. A sense of humor also allows us to perceive and appreciate the incongruities of life and provides moments of delight. The emotions we experience directly affect our immune system. The positive emotions can create neurochemical changes that buffer the immunosuppressive effects of stress. During stress, the adrenal gland releases corticosteroids, which are converted to cortical in the blood stream. These have an immunosuppressive effect. Dr. Lee Berk and fellow researcher Dr. Stanley Tan at Loma Linda University School of Medicine have produced carefully controlled studies showing that the experience of laughter lowers serum cortical levels, increases the amount and activity of T lymphocytesthe natural killer cells. Laughter also increases the number of T cells that have suppresser receptors.
What Laughter Can Do Against Stress And Its Effects?

Laughter lowers blood pressure and reduces hypertension. It provides good cardiac conditioning especially for those who are unable to perform physical exercise. Reduces stress hormones (studies shows, laughter induces reduction of at least four of neuroendocrine hormonesepinephrine, cortical, dopac, and growth hormone, associated with stress response). Laughter cleanses the lungs and body tissues of accumulated stale air as it empties more air than it takes in. It is beneficial for patients suffering from emphysema and other respiratory ailments. It increases muscle flexion, relaxation and fluent blood circulation in body. SRCW Dept of MBA Page 27
Boosts immune function by raising levels of infection-fighting T-cells, diseasefighting proteins called Gamma-interferon and disease-destroying antibodies called B-cells. Laughter triggers the release of endorphinsbody's natural painkillers. Produces a general sense of well-being.
(1.2.6) Workplace Stress

Workplace stress is the harmful physical and emotional response that occurs when there is a poor match between job demands and the capabilities, resources, or needs of the worker. Stress-related disorders encompass a broad array of conditions, including psychological disorders (e.g., depression, anxiety, post-traumatic stress disorder) and other types of emotional strain (e.g., dissatisfaction, fatigue, tension, etc.), maladaptive behaviors (e.g., aggression, substance abuse), and cognitive impairment (e.g., concentration and memory problems). In turn, these conditions may lead to poor work performance or even injury. Job stress is also associated with various biological reactions that may lead ultimately to compromised health, such as cardiovascular disease. Stress is a prevalent and costly problem in today's workplace. About one-third of workers report high levels of stress. One-quarter of employees view their jobs as the number one stressor in their lives. Three-quarters of employees believe the worker has more on-the-job stress than a generation ago. Evidence also suggests that stress is the major cause of turnover in organizations.
Health and Healthcare Utilization
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[Stress Management 2012] Problems at work are more strongly associated with health complaints than are any other life stressor-more so than even financial problems or family problems. Many studies suggest that psychologically demanding jobs that allow employees little control over the work process increase the risk of cardiovascular disease. On the basis of research by the National Institute for Occupational Safety and Health and many other organizations, it is widely believed that job stress increases the risk for development of back and upper-extremity musculoskeletal disorders. High levels of stress are associated with substantial increases in health service utilization. Workers who report experiencing stress at work also show excessive health care utilization. In a 1998 study of 46,000 workers, health care costs were nearly 50% greater for workers reporting high levels of stress in comparison to low risk workers. The increment rose to nearly 150%, an increase of more than $1,700 per person annually, for workers reporting high levels of both stress and depression. Additionally, periods of disability due to job stress tend to be much longer than disability periods for other occupational injuries and illnesses.
Causes of Workplace Stress

Job stress results from the interaction of the worker and the conditions of work. Views differ on the importance of worker characteristics versus working conditions as the primary cause of job stress. The differing viewpoints suggest different ways to prevent stress at work. According to one school of thought, differences in individual characteristics such as personality and coping skills are most important in predicting whether certain job conditions will result in stress-in other words, what is stressful for one person may not be a problem for someone else. This viewpoint leads to prevention strategies that focus on workers and ways to help them cope with demanding job conditions. Although the importance of individual differences cannot be ignored, scientific evidence suggests that certain working conditions are stressful to most people. Such evidence argues for a greater emphasis on working conditions as the key source of job stress, and for job redesign as a primary prevention strategy. Personal interview surveys of SRCW Dept of MBA Page 29
[Stress Management 2012] working conditions, including conditions recognized as risk factors for job stress, were conducted in Member States of the European Union in 1990, 1995, and 2000. Results showed a trend across these periods suggestive of increasing work intensity. In 1990, the percentage of workers reporting that they worked at high speeds at least one-fourth of their working time was 48%, increasing to 54% in 1995 and to 56% in 2000. Similarly, 50% of workers reported they work against tight deadlines at least one-fourth of their working time in 1990, increasing to 56% in 1995 and 60 % in 2000. However, no change was noted in the period 19952000 (data not collected in 1990) in the percentage of workers reporting sufficient time to complete tasks. A substantial percentage of Americans work very long hours. By one estimate, more than 26% of men and more than 11% of women worked 50 hours per week or more in 2000. These figures represent a considerable increase over the previous three decades, especially for women. According to the Department of Labor, there has been an upward trend in hours worked among employed women, an increase in extended work weeks (>40 hours) by men, and a considerable increase in combined working hours among working couples, particularly couples with young children.
Signs of Workplace Stress

Mood and sleep disturbances, upset stomach and headache, and disturbed relationships with family; friends and girlfriends or boyfriends are examples of stress-related problems. The effects of job stress on chronic diseases are more difficult to see because chronic diseases take a long time to develop and can be influenced by many factors other than stress. Nonetheless, evidence is rapidly accumulating to suggest that stress plays an important role in several types of chronic health problems-especially cardiovascular disease, musculoskeletal disorders, and psychological disorders.
Prevention
A combination of organizational change and stress management is often the most useful approach for preventing stress at work. SRCW Dept of MBA Page 30
[Stress Management 2012] How to Change the Organization to Prevent Job Stress
Ensure that the workload is in line with workers' capabilities and resources. Design jobs to provide meaning, stimulation, and opportunities for workers to use their skills. Clearly define workers' roles and responsibilities. Give workers opportunities to participate in decisions and actions affecting their jobs. Improve communications-reduce uncertainty about career development and future employment prospects. Provide opportunities for social interaction among workers. Establish work schedules that are compatible with demands and responsibilities outside the job. Discrimination inside the workplace. (e.g. nationality and language )
St. Paul Fire and Marine Insurance Company conducted several studies on the effects of stress prevention programs in hospital settings. Program activities included (1) employee and management education on job stress, (2) changes in hospital policies and procedures to reduce organizational sources of stress, and (3) establishment of employee assistance programs. In one study, the frequency of medication errors declined by 50% after prevention activities was implemented in a 700-bed hospital. In a second study, there was a 70% reduction in malpractice claims in 22 hospitals that implemented stress prevention activities. In contrast, there was no reduction in claims in a matched group of 22 hospitals that did not implement stress prevention activities.
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(1.2.7) Reduce your stress

1. Job analysis: - We have all experienced that appalling sense of having far too much work to do and too little time to do it in. We can choose to ignore this, and work unreasonably long hours to stay on top of our workload. The risks here are that we become exhausted, that we have so much to do that we do a poor quality job and that we neglect other areas of our life. Each of these can lead to intense stress. The alternative is to work more intelligently, by focusing on the things that are important for job success and reducing the time we spend on low priority tasks. Job Analysis is the first step in doing this.
The first of the action-oriented skills that we look at is Job Analysis. Job Analysis is a key technique for managing job overload an important source of stress. To do an excellent job, you need to fully understand what is expected of you. While this may seem obvious, in the hurly-burly of a new, fast-moving, highpressure role, it is oftentimes something that is easy to overlook. By understanding the priorities in your job, and what constitutes success within it, you can focus on these activities and minimize work on other tasks as much as
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[Stress Management 2012] possible. This helps you get the greatest return from the work you do, and keep your workload under control. Job Analysis is a useful technique for getting a firm grip on what really is important in your job so that you are able to perform excellently. It helps you to cut through clutter and distraction to get to the heart of what you need to do. 2. Rational & positive thinking: You are thinking negatively when you fear the future, put yourself down, criticize yourself for errors, doubt your abilities, or expect failure. Negative thinking damages confidence, harms performance and paralyzes mental skills. Unfortunately, negative thoughts tend to flit into our consciousness, do their damage and flit back out again, with their significance having barely been noticed. Since we barely realize that they were there, we do not challenge them properly, which means that they can be completely incorrect and wrong. Thought Awareness is the process by which you observe your thoughts and become aware of what is going through your head. One approach to it is to observe your "stream of consciousness" as you think about the thing you're trying to achieve which is stressful. Do not suppress any thoughts. Instead, just let them run their course while you watch them, and write them down on our free worksheet as they occur. Then let them go. Another more general approach to Thought Awareness comes with logging stress in your Stress Diary. When you analyze your diary at the end of the period, you should be able to see the most common and the most damaging thoughts. Tackle these as a priority using the techniques below. Here are some typical negative thoughts you might experience when preparing to give a major presentation:
Fear about the quality of your performance or of problems that may interfere with it;
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Worry about how the audience (especially important people in it like your boss) or the press may react to you;
Dwelling on the negative consequences of a poor performance; or Self-criticism over a less-than-perfect rehearsal.
Thought awareness is the first step in the process of managing negative thoughts, as you cannot manage thoughts that you are unaware of.
Rational Thinking
The next step in dealing with negative thinking is to challenge the negative thoughts that you identified using the Thought Awareness technique. Look at every thought you wrote down and challenge it rationally. Ask yourself whether the thought is reasonable. What evidence is there for and against the thought? Would your colleagues and mentors agree or disagree with it? Looking at the examples, the following challenges could be made to the negative thoughts we identified earlier:
Feelings of inadequacy: Have you trained yourself as well as you reasonably should have? Do you have the experience and resources you need to make the presentation? Have you planned, prepared and rehearsed enough? If you have done all of these, you've done as much as you can to give a good performance.
Worries about performance during rehearsal: If some of your practice was less than perfect, then remind yourself that the purpose of the practice is to identify areas for improvement, so that these can be sorted out before the performance.
Problems with issues outside your control: Have you identified the risks of these things happening, and have you taken steps to reduce the
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[Stress Management 2012] likelihood of them happening or their impact if they do? What will you do if they occur? And what do you need others to do for you?
Worry about other people's reactions: If you have prepared well, and you do the best you can, then you should be satisfied. If you perform as well as you reasonably can, then fair people are likely to respond well. If people are not fair, the best thing to do is ignore their comments and rise above them.
Tip: Don't make the mistake of generalizing a single incident. OK, you made a mistake at work, but that doesn't mean you're bad at your job. Similarly, make sure you take the long view about incidents that you're finding stressful. Just because you're finding these new responsibilities stressful now, doesn't mean that they will ALWAYS be so for you in the future.
Tip: If you find it difficult to look at your negative thoughts objectively, imagine that you are your best friend or a respected coach or mentor. Look at the list of negative thoughts and imagine the negative thoughts were written by someone you were giving objective advice to. Then, think how you would challenge these thoughts. When you challenge negative thoughts rationally, you should be able to see quickly whether the thoughts are wrong or whether they have some substance to them. Where there is some substance, take appropriate action. However, make sure that your negative thoughts are genuinely important to achieving your goals, and don't just reflect a lack of experience, which everyone has to go through at some stage. SRCW Dept of MBA Page 35
[Stress Management 2012] Positive Thinking & Opportunity Seeking By now, you should already be feeling more positive. The final step is to prepare rational, positive thoughts and affirmations to counter any remaining negativity. It can also be useful to look at the situation and see if there are any useful opportunities that are offered by it. By basing your affirmations on the clear, rational assessments of facts that you made using Rational Thinking, you can use them to undo the damage that negative thinking may have done to your self-confidence. Tip: Your affirmations will be strongest if they are specific, are expressed in the present tense and have strong emotional content. Continuing the examples above, positive affirmations might be:
Problems during practice: "I have learned from my rehearsals. This has put me in a position where I can deliver a great performance. I am going to perform well and enjoy the event."
Worries about performance: "I have prepared well and rehearsed thoroughly. I am well positioned to give an excellent performance."
Problems issues outside your control: "I have thought through everything that might reasonably happen and have planned how I can handle all likely contingencies. I am very well placed to react flexibly to events."
Worry about other people's reaction: "Fair people will react well to a good performance. I will rise above any unfair criticism in a mature and professional way."
If appropriate, write these affirmations down on your worksheet so that you can use them when you need them. SRCW Dept of MBA Page 36
[Stress Management 2012] As well as allowing you to structure useful affirmations, part of Positive Thinking is to look at opportunities that the situation might offer to you. In the examples above, successfully overcoming the situations causing the original negative thinking will open up opportunities. You will acquire new skills, you will be seen as someone who can handle difficult challenges, and you may open up new career opportunities. Make sure that identifying these opportunities and focusing on them is part of your positive thinking.
2. Research Methodology
(2.1) Research Objective: Stress is a dynamic condition in witch an individual is confronted with an opportunity, demand or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important. This is a complicated definition. Stress is not necessarily bad in and of itself. Although stress is typically discussed in a negative context, it also has a positive value. Its an opportunity when it offers potential gain. Consider for example, the superior performance that an athlete or stage performer gives in clutch situations. Such individuals often use stress positively to rise to the occasion and perform at or near their maximum. Similarly, many professionals see the pressures of heavy workloads and deadlines as positive challenges that enhance the quality of their work and the satisfaction the get from their job.
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[Stress Management 2012] But it is different in the case of bank employees. The bank employees are the people who also have to achieve the certain target and so for the non achievement of target the employees remain stressed and tensed. The employees who have the simple table work also have to face the problem of stress. Due to recession the banking sector is also facing the problem of employee cut-offs and so the work load of the existing employees increases and the feel stressed. The types of stress are named as eustress and distress. Distress is the most commonly-referred to type of stress, having negative implications, whereas eustress is a positive form of stress, usually related to desirable events in person's life. Both can be equally taxing on the body, and are cumulative in nature, depending on a person's way of adapting to a change that has caused it. Stress management is the need of the hour. However hard we try to go beyond a stress situation, life seems to find new ways of stressing us out and plaguing us with anxiety attacks. Moreover, be it our anxiety, mind-body exhaustion or our erring attitudes, we tend to overlook causes of stress and the conditions triggered by those. In such unsettling moments we often forget that stressors, if not escapable, are fairly manageable and treatable. Stress, either quick or constant, can induce risky body-mind disorders. Immediate disorders such as dizzy spells, anxiety attacks, tension, sleeplessness, nervousness and muscle cramps can all result in chronic health problems. They may also affect our immune, cardiovascular and nervous systems and lead individuals to habitual addictions, which are inter-linked with stress. Like "stress reactions", "relaxation responses" and stress management techniques are some of the body's important built-in response systems. As a relaxation response the body tries to get back balance in its homeostasis. Some hormones released during the 'fight or flight' situation prompt the body to replace SRCW Dept of MBA Page 38
[Stress Management 2012] the lost carbohydrates and fats, and restore the energy level. The knotted nerves, tightened muscles and an exhausted mind crave for looseness. Unfortunately, today, we don't get relaxing and soothing situations without asking. To be relaxed we have to strive to create such situations. This research is to carry out the study that how much stressed the employees of the banks are and how do their stress affect their work life, social life, output etc. so a sample of 14 to 15 employees are selected from all the three banks for the research of stress among them.
(2.2) Sampling
Sample: I have taken the sample of 35 employees from three different banks of Bhavnagar. All the employees were of the same designations. Reason: As we find the employees of the bank to be more stressful as more and more employees are taking VRS and are dismissed because of inflation. I have selected only those three banks which are affiliated to the public and are specialized in consumer needs fulfillment. It is incumbent on the researcher to clearly define the target population. There are no strict rules to follow, and the researcher must rely on logic and judgment. The population is defined in keeping with the objectives of the study. Sometimes, the entire population will be sufficiently small, and the researcher can include the entire population in the study. This type of research is
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[Stress Management 2012] called a census study because data is gathered on every member of the population. Usually, the population is too large for the researcher to attempt to survey all of its members. A small, but carefully chosen sample can be used to represent the population. The sample reflects the characteristics of the population from which it is drawn. Sampling methods are classified as either probability or non probability. In probability samples, each member of the population has a known non-zero probability of being selected. Probability methods include random sampling, systematic sampling, and stratified sampling. In non probability sampling, members are selected from the population in some nonrandom manner. These include convenience sampling, judgment sampling, quota sampling, and snowball sampling. The advantage of probability sampling is that sampling error can be calculated. Sampling error is the degree to which a sample might differ from the population. When inferring to the population, results are reported plus or minus the sampling error. In non probability sampling, the degree to which the sample differs from the population remains unknown. Random sampling is the purest form of
probability sampling. Each member of the population has an equal and known chance of being selected. When there are very large populations, it is often difficult or impossible to identify every member of the population, so the pool of available subjects becomes biased. Systematic sampling is often used instead of
random sampling. It is also called an Nth name selection technique. After the required sample size has been calculated, every Nth record is selected from a list of population members. As long as the list does not contain any hidden order, this sampling method is as good as the SRCW Dept of MBA Page 40
[Stress Management 2012] random sampling method. Its only advantage over the random sampling technique is simplicity. Systematic sampling is frequently used to select a specified number of records from a computer file. Stratified sampling is commonly used
probability method that is superior to random sampling because it reduces sampling error. A stratum is a subset of the population that shares at least one common characteristic. The researcher first identifies the relevant stratums and their actual representation in the population. Random sampling is then used to select subjects from each stratum until the number of subjects in that stratum is proportional to its frequency in the population. Stratified sampling is often used when one or more of the stratums in the population have a low incidence relative to the other stratums. Convenience sampling is used in exploratory research where the researcher is interested in getting an inexpensive approximation of the truth. As the name implies, the sample is selected because they are convenient. This non-probability method is often used during preliminary research efforts to get a gross estimate of the results, without incurring the cost or time required to select a random sample. Judgment sampling is a common non-
probability method. The researcher selects the sample based on judgment. This is usually and extension of convenience sampling. For example, a researcher may decide to draw the entire sample from one "representative" city, even though the population includes all cities. When using this method, the researcher must be confident that the chosen sample is truly representative of the entire population.
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[Stress Management 2012] Quota sampling is the non-probability
equivalent of stratified sampling. Like stratified sampling, the researcher first identifies the stratums and their proportions as they are represented in the population. Then convenience or judgment sampling is used to select the required number of subjects from each stratum. This differs from stratified sampling, where the stratums are filled by random sampling. Snowball sampling is a special non-
probability method used when the desired sample characteristic is rare. It may be extremely difficult or cost prohibitive to locate respondents in these situations. Snowball sampling relies on referrals from initial subjects to generate additional subjects. While this technique can dramatically lower search costs, it comes at the expense of introducing bias because the technique itself reduces the likelihood that the sample will represent a good cross section from the population.
(2.3) Research Instrument: Checking Yourself for Burnout

Burnout occurs when passionate, committed people become deeply disillusioned with a job or career from which they have previously derived much of their identity and meaning. It comes as the things that inspire passion and enthusiasm are stripped away, and tedious or unpleasant things crowd in. This tool can help you check yourself for burnout.
Introduction:
This tool can help you check yourself for burnout. It helps you look at the way you feel about your job and your experiences at work, so that you can get a feel for whether you are at risk of burnout.
Using the Tool:
Work through the table on paper and calculate values manually. Page 42
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Fill in values appropriately on the sheet. This will automatically calculate scores for you and interpret these scores, showing the score and interpretation in row 30.
If you choose to use the manual method, then calculate the total of the scores as described in the instructions (note that this uses a slightly different scoring method from the spreadsheet). Apply the score to the scoring table underneath to get the interpretation.
Checking Yourself for Burnout
Questionnaire
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No Questions 1 2 3 Do you feel run down and drained of physical or emotional energy? Do you find that you are prone to negative thinking about your job? Do you find that you are harder and less sympathetic with people than perhaps they deserve? Do you find yourself getting easily irritated by small problems, or by your coworkers and team? Do you feel misunderstood or unappreciated by your co-workers? Do you feel that you have no-one to talk to? Do you feel that you are achieving less than you should? Do you feel under an unpleasant level of pressure to succeed? Do you feel that you are not getting what you want out of your job? Do you feel that you are in the wrong organization or the wrong profession? Are you becoming frustrated with parts of your job? Do you feel that organizational politics or bureaucracy frustrate your ability to do a good job? Do you feel that there is more work to do than you practically have the ability to do?
Not at all
[Stress Management 2012] Rarely Sometimes Ofte Very n often
5 6 7 8 9 10 11 12
1313
14
Do you feel that you do not have time to do many of the things that are important to doing a good quality job? SRCW Dept of MBA 15 Do you find that you do not have time to plan as much as you would like to? Total
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[Stress Management 2012] Instructions: For each question, put an 'X' in the column that most applies. Put one 'X' only in each row. Please write the total number of x at the space given at the bottom of each column
Answer Not at all Rarely Sometimes Often Very often
Number
Weight 0 1 2 3 4
Weighted Total
>= N -1 5 1 18 2 35 3 45 4 5
Questions Yes No No sign of burnout here! Little sign of burnout here, unless some factors are particularly severe Arecareful - you may be at risk of burnout, particularly if work? scores are Be you satisfied with the performance you give at your several high Do you think that you are suffering from depression? You are at severe risk of burnout - do something about this urgently Do you worry about your colleague's opinion about you? You are at very severe risk of burnout - do something about this urgently Do you discuss your problem with your spouse or friend or any other close to you? Do you work more than 8 hours? Page 45
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[Stress Management 2012] 6 7 8 9 10 11 12 13 You have an important function at your home and your boss asks to give a 4 hour over time, what will be your response? Do you regularly spend time for entertainment? Is your social life balanced? Do you plan your work before doing? Do you fear about the quality of your performance? Are you a heart patient? Do you get tensed at your non achievement of your target? Do you feeling stress some times? If the answer of the above question is Yes then answer the following: a) b) c) d) e) Is the reason of your stress your work load? Are you stressed because of your family problems? Do you get stressed when your boss scolds You? Do you try to find any solution for the problem of your stress? (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress?
To make the survey report more clear the above questionnaire was also filled. As a result the employees have given proper response and the report of the questionnaire is presented in the project.
(2.4) Data analysis and Interpretation
The project report shows the information of the level of stress which the employees are facing as the period of recession is going the employee cut-off and turnover ratios are found to be high so the workload for the existing employees are high. So they are facing the problem of work overload and thus they get stressed. SRCW Dept of MBA Page 46
[Stress Management 2012] Lets have a watch on the basic data of the survey: The report of a bank >= 1 5 18 35 45 No sign of burnout here! Little sign of burnout here, unless some factors are particularly severe Be careful - you may be at risk of burnout, particularly if several scores are high You are at severe risk of burnout - do something about this urgently You are at very severe risk of burnout - do something about this urgently response 0 6 8 0 0
no sign of burn out little sign of burnout Be careful severe risk Very high
The Report of a Bank >= -1 5 18 35 45 No sign of burnout here! Little sign of burnout here, unless some factors are particularly severe Be careful - you may be at risk of burnout, particularly if several scores are high You are at severe risk of burnout - do something about this urgently You are at very severe risk of burnout - do something about this urgently response 0 3 10 0 0
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No sign Little sign Be careful Severe risk Very high
The report of a Bank >= -1 5 18 35 45 No sign of burnout here! Little sign of burnout here, unless some factors are particularly severe Be careful - you may be at risk of burnout, particularly if several scores are high You are at severe risk of burnout - do something about this urgently You are at very severe risk of burnout - do something about this urgently response 0 5 3 0 0
No sign little sign be careful Severe risk Very high
It is seen from the above data that the employees working in the banks are at the risk of two levels that is a little sign of burn out and be careful. Taking a look on the data of all the three banks, it is seen that the employees working in SBS are found less stressed out compared to other banks. This can be because its a public sector. If all the graphs are compared, it is seen that the ratio of stressed employees in AXIS banks are high as compared to all the other banks.
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[Stress Management 2012] Lets have a look on the overall result of the survey >= -1 5 18 35 45 Yes No No response No sign of burnout here! 27 8 0 Little sign of burnout here, unless some factors are particularly severe Be careful - you may be at risk of burnout, particularly if several scores are high You are at severe risk of burnout - do something about this urgently You are at very severe risk of burnout - do something about this urgently response 0 14 21 0 0
no sign little sign Be carefull severe risk Very high
From the above graph it can be seen that maximum employees of all the banks are at a moderate level of risk of burnout while the employees who were found with a little sign of burnout is less. So the ratio of little sign of burnout and moderate level of burnout is 2:3.
1. Are you satisfied with the performance you give at your work?
Yes No
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From the diagram it is clear that 77 % of the employees are satisfied with the performance they give in the work while 23 % of the employees are not satisfied. 2. Do you think that you are suffering from depression? Yes 7 No 28 No response 0
Yes No No response
20 % of the employee feel that they are suffering from depression while 80 % of the employee feel that that they are free from the depression
3. Do you worry about your colleague's opinion about you? Yes 9 No 26 No response 0
Yes No
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Yes 31
No 4
No response 0
26% of the employees worry about their colleagues opinion about them while 74% of the employees are not concern with the opinion about their colleague. 4. Do you discuss your problem with your spouse or friend or any other close to you? Yes 32 No 3 No response 0
Yes No No response
91% of the employees of the bank discuss their problem and share their feelings with their spouse or friends or others while 9 % of the employee is not concerned with it. 5. Do you work more than 8 hours?
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[Stress Management 2012] 89% of the employees work for more than 8 hours which is the starting point of Yes 20 No 15 No response 0
Yes No No response
the stress while 11 % of the employees dont work for more than 8 hours. 6. You have an important function at your home and your boss asks to give a 4 hour over time, what will be your response? Yes 14 No 19 No response 2
Yes No No response
40 % of the employees are proved to be work dedicated and they are ready to miss the important function at their house while 54 % of the employees said no and 6 % of the employee did not gave any answer.
7. Do you regularly spend time for entertainment?
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Yes No No response
57% of the employee spent regular time on entertainment which helps us to remain stress free while 43 % of the employees dont do that. 8. Is your social life balanced?
Yes 19
No 14
No response 2
Yes No No response
54 % of the employees find their social life to be balanced while 40 % of the employees dont have their social life balanced. 6% of the employees remain silent.
9. Do you plan your work before doing? Yes 31 SRCW Dept of MBA No 4 No response 0 Page 53
Yes 1
No 34
No response 0
Yes No No response
It is a
good habit to plan the work you do. 89 % of the employees plan their work before doing while 11 % of the employees dont plan their work. 10. Do you fear about the quality of your performance?
Yes 22
No 13
No response 0
Yes No No response
63% of the employees fear the quality of performance which they give while 37 % of the employees dont fear the quality of their work.
11. Are you a heart patient?
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Yes No No response
Here 3 % of the employees are heart patient which is partially the result of stress. 12. Do you get tensed at your non achievement of your target? Yes 25 No 10 No response 0
Yes No No response
71% of the employees get tensed at the non achievement of the target while 29 % of the employees work casually.
13. Do you feeling stress some times? SRCW Dept of MBA Page 55
[Stress Management 2012] Yes 28 No 6 No response 1
Yes No No response
80% of the employees feel stressed sometimes while 17 % of the employees are not feeling stressed. 3 % of the employees did not respond.
If the answer of the above question is Yes then answer the following: a) Is the reason of your stress your work load? Yes 20 No 9 No response 6
Yes No No response
57% of the employees find themselves to be stressed by their work over load. 26 % of the employees are not stressed because of the work overload. 17 % of the employees did not answer. b) Are you stressed because of your family problems? SRCW Dept of MBA Page 56
40 % of the
Yes 14
No 14
No response 7
Yes No No response
employees are stressed because of their family problems 40% by other problems while 20% of the employees did not responded. c) Do you get stressed when your boss scolds you?
Yes 10
No 18
No response 7
Yes No No response
20% of the employee did not responded when they were asked weather their get stressed because of the scolding of their boss. 51% of the employees dont get stress because of the scolding of their boss. 29 % of the employees get stressed because of the scolding of their boss. d) Do you try to find any solution for the problem of your stress? SRCW Dept of MBA Page 57
[Stress Management 2012] Yes 24 No 6 No response 5
Yes No No response
69 % of the employees try to find the solution of their stress. e) (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress? Yes 11 No 18 No response 6
31% of the employees try the yoga and other ayurvedic techniques to reduce
Yes No No response
their stress while 51 % of the employees use other techniques to reduce stress.
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(2.5) Employees opinion about how to reduce stress

This project consist of the information about the employees undergoing from stress who working in the banks. So considering this factor this topic becomes one of the most important part of the project as it consists of the opinion of the employees who work in the banks. In short it was a direct interview of the employees who gave their opinion about how to reduce stress. The response of employees in the major banks of Bhavnagar like State Bank of Saurashtra, The AXIS Bank, and The HDFC bank was marvelous and they have given their valuable opinion about reducing stress as a result of the last question included in the questionnaire 2. So the opinion if the employees were as follows: Just smile away An employee- HDFC Bank Just believe in your self and just do what your heart wants An -Talking to family members, - Watching TV or listening good Believe in God An employee- HDFC Bank Respect yourself and give time to yourself An employeeWorking in environment welfares, lot of positive attitude.
employee- HDFC Bank music, - Going for a walk or long drive An employee- HDFC Bank
HDFC Bank Positive attitude is only that reduces stress and achieves success. Most of the people frustrate due to lack of positivity and stress level climbs up due to that. So get positive attitude about work, about life, and forget the stress An employee- AXIS Bank We should do such activities from which we get happiness and also make others happy. Pass your time with your close friends and relatives. An employee- AXIS Bank Play and watch cricket An employee- AXIS Bank Page 59
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[Stress Management 2012] Bank Get adjusted with others, Find and spend time for prayer, Study the scriptures, See oneness in all, All are manifested of the supreme GOD An employee- SBS Bank These opinions are seemed to be valuable and effective as one of the effective things has been noticed that the employees who have got less than 18 marks in the Burnout test have given their opinions about reducing the stress. It is also noticed that in the AXIS bank Bhavnagar in the time of afternoon slow instrumental music are been played so that the employees can work stress free. This is one of the positive things which are seen in the organization who is caring for their employees. This will help the organization to boost up the productivity. From the certain sample of employees selected for the research, only 10 employees have given their opinion how to reduce stress. So we can understand that how overloaded the employees of the bank are. Listen music and spend time with family An employee- SBS
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(2.6) Research Flowchart

Questionnaire research design proceeds in an orderly and specific manner. Each item in the flow chart depends upon the successful completion of all the previous items. Therefore, it is important not to skip a single step. Notice that there are two feedback loops in the flow chart to allow revisions to the methodology and instruments. Design Methodology Determine Feasibility Develop Instruments Select Sample Conduct Pilot Test Revise Instruments Conduct Research Analyze Data Prepare Report
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(2.7) Time Considerations

Many researchers underestimate the time required to complete a research project. The following form may be used as an initial checklist in developing time estimates. The best advice is to be generous with your time estimates. Things almost always take longer than we think they should. This checklist contains two time estimates for each task. The first one (Hours) is your best estimate of the actual number of hours required to complete the task. The second one (Duration) is the amount of time that will pass until the task is completed. Sometimes these are the same and sometimes they are different. Most researchers and business-people have to divide their time among many projects. They simply cannot give all their time to any one project. For example, my estimate of goal clarification may be four hours, but other commitments allow me to spend only two hours a day on this study. My "hours" estimate is four hours, and my "duration" estimate is two days. To arrive at your final time estimates, add the individual estimates. The hours estimate is used for budget planning and the duration estimate is used to develop a project time line.
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(2.8) Limitation of the survey
The
questionnaires were filled be 35 employees working in the three major Banks of Bhavnagar i.e. Axis Bank, HDFC Bank and SBS Bank. So the scope of sample findings was less.
of view of employees differs as per their designations.
The
questionnaire was filled by 35 employees of different designations. So the point
The
employees from whom the questionnaires are filled are in a heavy workload so some of the questionnaires filled by the employees who are in stress cannot be called reasonable.
and understanding arises. (These problems are not in all cases.)
The
responses of the employees cannot be accurate as the problem of language
even by spending so much the result may not be reasonable.
One of the
other problems of questionnaire is the cost. Some times it may be possible that
the questionnaire. This may create a problem in the research.
Many a
times the employees may not be really conscious or may not be bothered about
(2.8.1) Advantages of Written Questionnaires
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[Stress Management 2012] Questionnaires are very cost effective when compared to face-toface interviews. This is especially true for studies involving large sample sizes and large geographic areas. Written questionnaires become even more cost effective as the number of research questions increases. Questionnaires are easy to analyze. Data entry and tabulation for nearly all surveys can be easily done with many computer software packages. Questionnaires are familiar to most people. Nearly everyone has had some experience completing questionnaires and they generally do not make people apprehensive. Questionnaires reduce bias. There is uniform question presentation and no middle-man bias. The researcher's own opinions will not influence the respondent to answer questions in a certain manner. There are no verbal or visual clues to influence the respondent. Questionnaires are less intrusive than telephone or face-to-face surveys. When a respondent receives a questionnaire in the mail, he is free to complete the questionnaire on his own time-table. Unlike other research methods, the respondent is not interrupted by the research instrument.
(2.8.2) Disadvantages of Written Questionnaires

One major disadvantage of written questionnaires is the possibility of low response rates. Low response is the curse of statistical analysis. It can dramatically lower our confidence in the results. Response rates vary widely from one questionnaire to another SRCW Dept of MBA Page 64
[Stress Management 2012] (10% - 90%), however, well-designed studies consistently produce high response rates. Another disadvantage of questionnaires is the inability to probe responses. Questionnaires are structured instruments. They allow little flexibility to the respondent with respect to response format. In essence, they often lose the "flavor of the response" (i.e., respondents often want to qualify their answers). By allowing frequent space for comments, the researcher can partially overcome this disadvantage. Comments are among the most helpful of all the information on the questionnaire, and they usually provide insightful information that would have otherwise been lost. Nearly ninety percent of all communication is visual. Gestures and other visual cues are not available with written questionnaires. The lack of personal contact will have different effects depending on the type of information being requested. A questionnaire requesting factual information will probably not be affected by the lack of personal contact. A questionnaire probing sensitive issues or attitudes may be severely affected. When returned questionnaires arrive in the mail, it's natural to assume that the respondent is the same person you sent the questionnaire to. This may not actually be the case. Many times business questionnaires get handed to other employees for completion. Housewives sometimes respond for their husbands. Kids respond as a prank. For a variety of reasons, the respondent may not be who you think it is. It is a confounding error inherent in questionnaires.
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[Stress Management 2012] Finally, questionnaires are simply not suited for some people. For example, a written survey to a group of poorly educated people might not work because of reading skill problems. More frequently, people are turned off by written questionnaires because of misuse.
(2.9) Findings
It is analyzed from the questionnaire filled by the employees that the employees who have scored more than 20 marks in the burnout test are not satisfied with the performance which they give in the organization. Thus it is proved that the employees who are desired to give better performance than their original performance are found more stressful than the others. While at the same time the employ that have scored less than 20 marks in the burnout test are satisfied with the performance. From the sample of 35 bank employees who have been surveyed, one is found to be a heart patient. This can be because of high level of stress. Very rare of the employee are to be found suffering from depression. It is proved from the survey that the employees who have scored more than 25 marks in the burnout test are concern about the opinion of their colleagues. And the employees who got less than 25 marks do not mind about their colleagues opinion. Thus it is proved that the colleagues opinion also play a lead role in the
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[Stress Management 2012] increase and decrease of the stress level. Those who mind about their colleagues opinion are found to be more stressful. The employees who have scored 28-29 marks in the burnout test dont believe in sharing their problems with their spouse or friend or any closed one. Thus we can say that sharing your problems with your spouse or close friends is a better idea to reduce stress. In the second questionnaire one of the question was You have an important function at your home and your boss asks to give a 4 hour over time what will be your response Yes or No? the employees have given their opinion as per their mood. While considering the point of view of entertainment it depends upon the mood of the employees. The entertainment is considered one of the most ultimate solutions to reduce stress. Most of the employees do not spend regular time in entertainment. This may be because they may not be getting time for entertainment or they may not be interested in the same. One of the questions was asked that were their social life balanced? It is observed that the employees who have scored above 20 marks in the burnout test did not have their social life balanced. Thus we can conclude that the employees who are above 20 dont have their social life balanced. Thus it is proved that stress may affect our social life also. The employees were asked weather they plan their work or not, moderate answers were given. The employees scoring more than 25 marks were not found their work planned. Thus the employees who plan their work have scored below 25 marks in the burnout test except some cases as there are always some drawbacks in making plan. Failure of a plan may also lead a person
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[Stress Management 2012] to stress. Thus we can conclude that planning of the work may help to reduce stress level. Most of the employees who have scored more than 20 marks fear about their quality of work they give. This aspect is not dependent of the burnout level. This aspect depends upon the dedication of work. So it is meaningless to compare this question with the burnout test. A question was asked that weather you get stressed at the nonachievement of their target? All the employees have responded positively. But this is not concern with the burnout score. From this we can conclude that all the employees are given achievable target and naturally by the non-achievement of the target all the employees may get stressed. One of the other possibilities is that the employees have responded positively to show themselves to be good. The employees having more than 10 marks in the burnout test says that they are under stress. Out of 35 employees of the sample 20 of the employees accepted that the reason for their stress is workload. 10 employees are not stressed because of the workload but because of their family problem. 5 of the employees are not suffering from stress. 14 employees out of 30 employees who are stressed feel stressful when their boss scolds them while 16 employees refused that they are not stressed because their boss scolds them. All the 30 employees have accepted that they try to find the solution of their stress. 10 employees out of 30 employees practice yoga to reduce their stress and the other 20 employees dont practice yoga. The burnout scores of the employees who practice yoga are either more than 25 or less than 20. Thus we can conclude that the employees have reduced their stress by yoga therapy and other employees have just started the yoga because of high level of burnout
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[Stress Management 2012] The above analysis is done by the data received from the questionnaire. So the accuracy of data depends upon the response of the employees.
3. BIBILIOGRAPHY
o
o
www.mindtool.com Organizational Behavior Stephen P. Robbins Burn Out tool Questionnaire Self analysis of questionnaire
o o
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4. ANNEXURE
Questionnaire
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[Stress Management 2012] No Questions Not at Rarely Sometimes Ofte Very Instructions: For each question, put an 'X' in the column that most applies. Put all n often 1 Do you feel run down and drained of physical or emotional energy? 2 Do you find that you are prone to negative thinking about your job? 3 Do you find that you are harder and less sympathetic with people than perhaps they deserve? 4 Do you find yourself getting easily irritated by small problems, or by your coworkers and team? 5 Do you feel misunderstood or unappreciated by your co-workers? 6 Do you feel that you have no-one to talk to? 7 Do you feel that you are achieving less than you should? 8 Do you feel under an unpleasant level of pressure to succeed? 9 Do you feel that you are not getting what you want out of your job? 10 Do you feel that you are in the wrong organization or the wrong profession? 11 Are you becoming frustrated with parts of your job? 12 Do you feel that organizational politics or bureaucracy frustrate your ability to do a good job? 13 Do you feel that there is more work to do than you practically have the ability to do? 14 Do you feel that you do not have time to do many of the things that are important to doing a good quality job? SRCW Dept of MBA Page 71 15 Do you find that you do not have time to plan as much as you would like to? Total
[Stress Management 2012] Please write the total number of x at the space given at the bottom of each column
N 1 2 3 4 5
Questions Are you satisfied with the performance you give at your work? Do you think that you are suffering from depression? Do you worry about your colleague's opinion about you? Do you discuss your problem with your spouse or friend or any other close to you? Do you work more than 8 hours?
Yes
No
Number Weight Weighted Total 6Answer have an important function at your home and your boss You Not at all 0 asks to give a 4 hour over time, what will be your response? Rarely 1 7 Do you regularly spend time for entertainment? Sometimes 2 3 8Often your social life balanced? Is Very often 4 9 Do you plan your work before doing? 10 Do you fear about the quality of your performance? 11 Are you a heart patient? 12 Do you get tensed at your non achievement of your target? 13 Do you feeling stress some times? >= -1 5 a) 18 b) c) 35 d) 45 e) If the answer of the above question is Yes then answer the No sign of burnout here! following: Little sign of burnout here, unless some factors are particularly severe Is the reason of your stress your work load? Be careful - you may be at risk of burnout, particularly if several scores are Are you stressed because of your family problems? high Do you get stressedrisk of burnout - do something about this urgently You are at severe when your boss scolds You? Do you try to find severe risk offor the problem of your stress? this urgently You are at very any solution burnout - do something about (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress?
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[Stress Management 2012]

SRCW Dept of MBA

[Stress Management 2012]

OBJECTIVES OF THE STUDY

reference to District Rural Development Agency (DRDA) Secondary Objectives:

performance of the employees.

techniques adopted by the District Rural Development Agency

NEED OF THE STUDY

SCOPE OF THE STUDY

better quality of work.

stress management and effective ways to achieve the goals.

LIMITATIONS OF THE STUDY

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[Stress Management 2012]

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[Stress Management 2012] (c)Meeting targets [ ] (d)Work itself [ ]

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[Stress Management 2012] (a)Yes [ ] (b)No [ ] (c)To some extent [ ]

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[Stress Management 2012]

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SRCW Dept of MBA

(1.2) CONCEPT OF STRESS

The types of stress are as follows Mechanical

Stress (biological), physiological or psychological stress; some types include:

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[Stress Management 2012]

Where SRCW Dept of MBA Page 15

upset stomach headache backache insomnia anxiety depression anger

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(1.2.2) Stress in Biological terms:

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(1.2.3) what is Stress?

Good stress v/s Bad stress:

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[Stress Management 2012]

(1.2.4) Coping with Stress at Work place

(1.2.5) Stress Management

What Laughter Can Do Against Stress And Its Effects?

[Stress Management 2012]

(1.2.6) Workplace Stress

Health and Healthcare Utilization

SRCW Dept of MBA

Causes of Workplace Stress

Signs of Workplace Stress

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[Stress Management 2012]

(1.2.7) Reduce your stress

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[Stress Management 2012] Quota sampling is the non-probability

(2.3) Research Instrument: Checking Yourself for Burnout

Using the Tool:

SRCW Dept of MBA

[Stress Management 2012]

Checking Yourself for Burnout