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True/False Indicate whether the statement is true or false. __F__ printer. 1. A serial port transmits data in parallel and is most often used by an older

__F__ 2. When data and instructions are not being used, they must be kept in permanent storage, sometimes called primary storage. __F__ 3. Most PC support jobs require simply working with hardware and software.

__T__ 4. A help-desk call is the most difficult situation to handle when a customer is not knowledgeable about how to use a computer. __F__ 5. The support technician decides when the work is done.

__T__ 6. The electrical requirements for motherboards change over time as new technologies make additional demands for power. __T__ 7. When removing the motherboard, youll find a main power line, and maybe one auxiliary power line from the power supply to the motherboard. __F__ 8. The power supply and monitor contain enough power to give you a strong shock except when they are unplugged. __T__ 9. Todays PCs have four or five buses, each with different speeds, access methods, and protocols. __T__ __F__ __T__ 10. PCIe is backward compatible 11. Electronic devices are more likely to fail than fans. 12. Excessive heat can damage the CPU and the motherboard.

__T__ 13. A simple problem of replacing a bad memory module can become a complex research project if you dont have a good grasp of current and past memory technologies. __F__ 14. Most often, placing memory on the motherboard and updating the BIOS manually is all that is necessary for installation. __T__ 15. For most SIMMs, the module slides into the slot at an angle.

Multiple Choice Identify the choice that best completes the statement or answers the question.

__B__ 16. To perform a computing task, software uses hardware for four basic functions: ____. a. input, storage, retrieval, and display c. input, storage, alteration, and output b. input, processing, storage, and d. output, input, analysis, and viewing output

__D__ 17. Primary storage is provided by devices called memory or ____ located on the motherboard and on some adapter cards. a. ROM c. Flash b. BIOS d. RAM

__B__ 18. Most ____ drives consist of a sealed case containing platters or disks that rotate at a high speed. a. Optical c. flash b. Hard d. solid state

__D__ data.

19. USB ____ drives are compact, easy to use, and currently hold up to 64 GB of a. Worm b. Optical c. hard d. flash

__A__ 20. The most important component of the computers electrical system is the ____, which is usually near the rear of the case. a. power supply c. drive cage b. cooling fan d. power bus

__D__ 21. Data and instructions are stored on special ROM (read-only memory) chips on the board and are called the ____. a. Flash c. BIOS b. Microcode d. Symbols

__B__

22. The ____ interface between the subsystems in user mode and the HAL. a. Application c. primitive b. executive services d. non-privileged services

__D__ 23. A ____ is a single task, such as the task of printing a file, that the process requests from the kernel. a. Fiber c. process

b. Bundle

d. Thread

__A__

24. Windows offers two ways to sync files: ____. a. Briefcase and Offline Files c. Synchronization Tasks and Online Files b. Network Neighborhood and Offline d. Briefcase and Synchronization layer Files

__C__

25. A ____ is responsible for the PC before trouble occurs. a. PC hardware technician c. PC support technician b. PC software technician d. technical support technician

__B__

26. The most significant certifying organization for PC technicians is the ____. a. Security+ b. Computing Technology Industry Association c. Internet Engineering Task Force d. Computer Technology Information Association

__D__ 27. ____ has industry recognition, so it should be your first choice for certification as a PC technician. a. Security+ Certification c. Hardware+ Certification b. Network+ Certification d. A+ Certification

__C__ 28. One of the most important ways to achieve customer satisfaction is to do your best by being ____. a. Genial c. prepared b. on time d. courteous

__B__ 29. ____ customers are those where you both work for the same company, in which case you might consider the customer your colleague a. External c. Adjunct b. Partner d. Internal

__A__

30. To improve your attitude, you must do it from your ____. a. Heart c. intellect b. Head d. language

__D__

31. When youre working with or talking to a customer, focus on ____. a. the amount of time c. the problem b. the solution d. him or her

__D__ 32. Motherboards that support PCI Express and have the 24-pin P1 connector are sometimes called ____ boards. a. Advanced ATX c. Micro ATX b. Modified ATX d. Enhanced ATX

__D__ 33. ____ is running a processor, motherboard, or video card at a higher frequency than the manufacturer recommends and is not considered a best practice. a. Overbuilding c. Overburning b. Overrunning d. Overclocking

__C__ 34. A(n) ____ is a general-purpose tool that can measure several characteristics of electricity in a variety of devices. a. Voltmeter c. multimeter b. Ohmmeter d. ammeter

__D__

35. Older hard drives use a(n) ____-conductor IDE ribbon cable. a. 20 c. 60 b. 40 d. 80

__B__

36. A system might have up to ____ types of ribbon cables. a. Two c. four b. Three d. five

__D__ 37. A(n) ____ might solve the problem of intermittent errors caused by noise in the power line to the PC. a. uninterruptible power supply c. line manager b. line cleaner d. line conditioner

__C__

38. A ____ is the most complicated component in a computer. a. video card c. motherboard b. sound card d. modem

__C__

39. Throughput is sometimes called ____.

a. Speed b. Capacity

c. bandwidth d. Expandability

__D__ 40. For Windows XP, Ntldr is responsible for loading the OS, and is, therefore, called the ____. a. link loader program c. boot interface program b. partition management program d. boot loader program __A__ 41. Most likely when you first install a hard drive or an operating system, you will want to have the BIOS attempt to first boot from a ____. a. CD c. floppy drive b. hard drive d. USB drive

__C__

42. Processor core frequency is measured in ____. a. Hertz c. gigahertz b. Megahertz d. terahertz

__A__

43. Memory on the processor die is called ____ cache. a. Level 1 c. Level 3 b. Level 2 d. Level 4

__C__ 44. ____ hold counters, data, instructions, and addresses that the ALU is currently processing. a. Logic units c. Registers b. Caches d. Shifters

__D__ 45. The cooler sits on top of the processor and consists of a fan and a heat ____, which are fins that draw heat away from the processor. a. Dump c. pump b. Pipe d. sink

__B__

46. The temperature inside the case should not exceed ____ degrees C. a. 27 c. 57 b. 38 d. 100

__A__ 47. A(n) ____ gets its name because it has independent pins on opposite sides of the module. a. DIMM c. SIMM

b. RIMM

d. TRIMM

__D__ 48. If the number of bits is not an odd number for odd parity or an even number for even parity, a ____ error occurs. a. Checksum c. word b. Flip d. parity __B__ 49. When Windows does not have adequate memory to perform an operation, it gives a(n) ____ error or it slows down to a painful crawl. a. Out of memory c. Excess memory b. Insufficient memory d. Stack overflow

__C__ 50. For ____ modules, small clips latch into place on each side of the slot to hold the module in the slot. a. DRAM c. DIMM b. RIMM d. SIMM