Quiz MB 0038 Management Process and Organization behavior

Question: What process involves the activities like defining goals, establishing strategies for achieving these goals, and developing plans to integrate and coordinate activities? Response:

Planning Feedback:

Right choice .Planning involves the process of defining goals, establishing strategies for achieving these g and coordinate activities
Question: Which of the following is related to setting a tone for new employees' work by describing job-related expectations and reporting relationships. Response:

Orientation Feedback: Right choice.Orientation sets a tone for new employees' work by describing job-related expectations and
Question: Which role involves initiating new ideas to improve organizational performance? Response:

Entrepreneur

Question: ________ involves designing, structuring, and coordinating the work? Response:

Organzing

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Question: Which skill is associated with the ability to apply specialized knowledge or expertise? Response:

Technical Skill

Question: Which of the following activity comprises of motivating ,disciplining,managing conflict,staffing and training.

Human Resource Management Feedback:

Right choice.Human resource management comprises of motivating ,disciplining,managing conflict,staffi

Question: Which term is used to define a consciously coordinated social unit, comprising of a group of people, who work on continuous basis to achieve a common goal or set of goals Response:

Organization

Question: Which branch of management is concerned with "the study of the structure, functioning and performance of organizations and the behavior of groups and individuals within them. Response:

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Organization behavior

Question: The definition given by Pugh explains that OB is concerned with the study of the structure, functioning and performance of organizations and the _______________ Response:

Behavior of groups and individuals within the organizations.

Question: Which level of analysis studies the aspects like leaning perception and creativity. Response:

Individual level Feedback:

Right Answer.The level of analysis at individual level is more related to the study of aspects like learning,
Question: Which study was used to standardize the work activities Response:

Time and motion study

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Question: Name second aspect of Theory X proposed by McGregor. Response:

Theory Y Feedback:

Right answer.Douglas McGregor formulated two sets of assumptions - Theory X and Theory Y about hum

Question: Which form of associative learning process was proposed by Pavlov in 1927. Response:

Classical conditioning
Question: What is the key element in Skinner's SR theory Response:

Reinforcement
Question: Which method of shaping of behavior involves the process of taking away the reward as a consequence of a undesired behavior Response:

Negative reinforcement
Question: What type of relationship is observed between the tenure and job productivity Response:

Positive

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Question: Gardner has suggested eight different intelligences in his theory. What is the name of the theory Response:

Theory of multiple intelligences

Question: What type of intelligence is more important for cost accountant Response:

Logical mathematical intelligence Feedback: Right Answer.Logical-mathematical intelligence ("number/reasoning smart")

Question: Which category of the workforce was largly influenced by the great depresion and world war II Response:

Veterans

Question: What type of values are related to interest in people and Love as a human relationship Response:

Social
Question: What is the method to measure cognitive elements?

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Response:

Attitude scales

Question: Which of the following may help to reduce the inherent tension in high dissonance Response:

High rewards
Question: Which latest human behaviour technique considers direct involvement of business leaders with the people in his company Response:

Question: Name the cultural dimension (GLOBE RESEARCH). Which deals with the degree to which power is unequally shared in a society or an organization Response:

Power distance

Question: What theory has been given by Rotter? Response:

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Locus of Control

Question: Accordinng to MBTI the exact opposite of Thinking is _________ Response:

Feeling Feedback: Right Answer.The exact opposite of thinking is Feeling

Question: Traits like physique,eye color,height etc are categorised under which of the following ? Response:

Heredity
Question: Who has defined personality as "the dynamic organization within the individual of those psychophysical systems that determine his unique adjustments to his environment?" Response:

Allport
Question: Who proposed the 16 factor personality model? Response:

Cattell

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Question: Which model classifies human beings into four opposite pairs. Response:

MBTI

Question: Which test, was designed to measure learned optimism and which has been impressive in its ability to identify high performing students, salespeople, and athletes, to name just a few Response:

Seligman's SASQ
Question: The six emotions- Anger ,Fear ,Sadness, Happiness, Disgust, Surprise,which are universally recognized and applicable are found by : Response:

Ekman
Question: Which of the following is the secondry emotion for Love, according to parrot's classification. Response:

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Longing
Question: "Subjective emotional responses are the result of physiological changes within human bodies."This is stated in the : Response:

James-Lange Theory
Question: Which emotion is closely associated with the symptoms like heightened heartbeat, increased "flinch" response, and increased muscle tension Response:

Fear
Question: Which competency deals with the capacity for understanding one's emotions, one's strengths, and one's weaknesses? Response:

Self Awareness
Question: Which of the following includes the personal characteristics associated with creativity. Response:

Creative Thinking Skills

Question: Which criteria is followed when the decisions are made solely on the basis of their outcomes and consequences? Response:

Utilitarion
Question:

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Distinctiveness Consensus Consistency are three determining factors related to _________ theory. Response:

Attribution
Question: Which of the following factors are related to the perceiver? Response:

Attitude,motives,interests

Question: The __________occurs when we draw a general impression on the basis of a single characteristic. Response:

Halo effect

Question: The Hierarchy of Needs Theory is proposed by : Response:

Maslow
Question: Which of the following motivational tool involves the participation of small groups of employees who work voluntarily on company time to address quality-related problems such as quality control, cost reduction, production planning and techniques and even product design? Response:

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Quality Circles

Question: Which of the following concept is related to the People's perceptions of fairness in organizations, consisting of perceptions of how decisions are made regarding the distribution of outcomes and the perceived fairness of those outcomes themselves. Response:

Organizational Justice
Question: The value a person places on the rewards he or she expects to receive from an organization is referred as ________. Response:

Valence
Question: Hygiene factors and Motivators are part of the theory given by _______. Response:

Herzberg Feedback: Right Answer.

Question: Which of the following refers to an individual's belief that he or she is capable of performing a task? Response:

Self-efficacy

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Question: Which theory of leadership describe the way that leaders encourage and support their followers in achieving the goals Response:

Path-goal theory
Question: Which leadership is essentially about sharing out leadership across the organization? Response:

Distributed leadership
Question: The 5 , 5 matrix of leadership grid indicates ___________style Response:

The status quo leader

Question: In the given level of leadership the leader adds concern for people to an authoritative position a benevolent dictatorship is formed identify the leadership style based on like's theory Response:

Benevolent authoritative

Question: Who identified the four primary traits by which leads could succeed or 'derail' Response:

McCall and Lombardo

Question: Which theory is associated with the Aristotle statement "Men are marked out from the moment of birth to male or be ruled"? Response:

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Great man theory

Question: Which of the following is an Informal Group? Response:

Cliques
Question: Which of the following technique restricts discussion or interpersonal communication during the decision-making process. Group members are all physically present, as in a traditional committee meeting, but members operate independently.

Response:

The Nominal group technique

Question: A _____________ group consists of a manager and the employees who report to him or her. Thus, it is defined in terms of the organization's hierarchy. Response:

Command group
Question: Which stage is associated with the turbulent phase where individuals try to basically form coalations and cliques to achieve a desired status within the group. Response:

Storming
Question:

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_________acceptable standards of behavior that are shared by the group's members. Response:

Norms

Question: _________ are made up of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task. Response:

Cross-functional teams

Question: The third base of "position" power is legitimate power, or formal authority .It stems from the extent to which a manager can use subordinates' internalized values or beliefs that the "boss" has a "right of command" to control their behavior. Response:

Legitimate power
Question: Which power base is being dependent on fear ? Response:

Coercive Power
Question: Power is the ability to make things happen in the way an individual wants, either by self or by the subordinates. Response:

Power

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Question: Which of the given politians are driven by achievement, are the least political. They are often technical specialists who like details and precision. The person is usually quiet, sincere, modest and practical. Response:

The Craftsman
Question: Which term is used for the process of getting the support of other people in the organization to back up the request. Response:

Coalition
Question: Charismatic Power is an extension of referent power stemming from an individual's personality and interpersonal style. Others follow because they can articulate attractive visions, take personal risks, demonstrate follower sensitivity, etc. Response:

Norms

Question: Who defined conflict as "Conflict refers to a disagreement, opposition, or struggle between two or more individuals or groups. It results from incompatible influence attempts between and within individuals, groups or organizations."? Response:

B. Kabanoff
Question: _______ is neutral third party who facilitates a negotiated solution by using reasoning and persuasion, suggesting alternatives, etc. Response:

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Mediator
Question: Conflict is any situation in which incompatible goals, attitudes, emotions or behaviours lead to disagreement or opposition between two or more parties." Who has given this definition of conflict? Response:

R. W Woodman
Question: _________is an intellectual discomfort created by trying to achieve incompatible goals. Response:

Cognitive Conflict
Question: A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about, is called__________ Response:

Conflict

Question: Identify the conflict handling intention where -one party attempts to satisfy the other party's concerns. Response:

Cooperativeness

Question: __________ is intended to reduce, modify or eliminate the demand or stressor causing stress.

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Response:

Primary prevention

Question: _________ refers to a psychological and physiological state that results when certain features of an individual's environment challenge that person, creating an actual or perceived imbalance between demand and capability to adjust that results in a nonspecific response". Response:

Stress
Question: According to this GAS model, what do you call the stage when a person encounters a stressor and wonders how to cope and feels anxiety and panic. Response:

Alarm Stage

Question: Which of the following is a response to loss, failure, danger or a fear of the unknown ? Response:

Anxity
Question: _________ is caused by conflicting expectations related to two separate roles, such as employee and parent. Response:

Inter-role Conflict
Question: Change in the top management is ________force of change. Response:

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Internal

Question: _______proposed a three step sequential model of change process. Response:

Lewin
Question: Which of the following is the first stage in the sequential three stage model of change process. Response:

Unfreezing
Question: According to which model, planned change is a cyclical process in which initial research about organizations provides the data to guide the subsequent action to bring the required changes. It emphasizes on the significance of data collection and diagnosis prior to action planning . Response:

Action research Model

Question: Which of the following is the internal force to change? Response:

Performance Gaps
Question: Which of the following is the external force to change? Response:

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Social Change

Question: T-Group is also known as _________ Response:

Sensitivity Training
Question: Who defined organizational development as "an effort, planned, organization-wide, and managed from the top, to increase organization effectiveness and health through planned interventions in the organization's processes, using behavioral-science knowledge". Response:

Beckhard
Question: _______approach results in an active intervention in the ongoing activities of the organization. Action research is the basis for such intervention. Response:

Organization Development

Question: Who has viewed an organization as a social system consisting of different sub-systems such as task, structure, technology and human resource, interlinked by various processes. Any change in one part or process has implications for other parts or processes relevant to the system? Response:

Leavitt
Question: What process involves the activities like defining goals, establishing strategies for achieving these goals, and developing plans to integrate and coordinate activities? Response:

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Planning
Question: ________ involves designing, structuring, and coordinating the work? Response:

Organzing
Question: Which level of analysis studies the aspects like leaning perception and creativity. Response:

Individual level Feedback:

Right Answer.The level of analysis at individual level is more related to the study of aspects like learning,
Question: What type of values are related to interest in people and Love as a human relationship Response:

Social
Question: What is the method to measure cognitive elements? Response:

Attitude scales
Question:

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Which category of the workforce was largly influenced by the great depresion and world war II Response:

Veterans
Question: What theory has been given by Rotter? Response:

Locus of Control
Question: Which of the following is the secondry emotion for Love, according to parrot's classification. Response:

Longing

Question: Which emotion is closely associated with the symptoms like heightened heartbeat, increased "flinch" response, and increased muscle tension Response:

Fear
Question: The six emotions- Anger ,Fear ,Sadness, Happiness, Disgust, Surprise,which are universally recognized and applicable are found by : Response:

Ekman
Question:

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The three factors that shape perception of an individual are : Response:

Perceiver, Target, Situation.

Question: The Hierarchy of Needs Theory is proposed by : Response:

Maslow

Question: The 5 , 5 matrix of leadership grid indicates ___________style Response:

The status quo leader

Question: Which leadership is essentially about sharing out leadership across the organization? Response:

Distributed leadership Transactional leadership

Question: Which of the following is an Informal Group? Response:

Cliques
Question: Which power base is being dependent on fear ? Response:

Coercive Power

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Question: _________is an intellectual discomfort created by trying to achieve incompatible goals. Response:

Cognitive Conflict
Question: Which of the following is a response to loss, failure, danger or a fear of the unknown ? Response:

Anxity
Question: Change in the top management is ________force of change. Response:

Internal
Question: Which of the following is the external force to change? Response:

Social Change
Question: T-Group is also known as _________ Response:

Sensitivity Training
Question: Which analysis involves asking employees and managers, either in an interview or in a self-administered questionnaire, to analyze their training needs. Response:

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Personal needs analysis Feedback:

Right choice . Personal needs analysis involves asking employees and managers, either in an interview or analyze their training needs.
Question: Arrange the given components in the smaller to bigger unit order (i) Organization , (ii) Individual , (iii) Group Response:

Individual - group - organization

Question: Behavior modification is a system of motivation which is an attempt to change behavior by manipulating ___________ and _______________. Response:

Rewards and punishment

Question: Which of the following are the components of an attitude? Response:

Cognition and behaviour

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Question: Which one of the Big five personality factors includes nAch (need for Acheivement) Response:

Consciousness
Question: 1._____emotions are an individual's actual emotions. 2.__________ emotions are those that are organizationally required and considered appropriate in a given job. Response:

1. Felt and 2. Displayed

Question: The formula for performance includes f (_______x Motivation x________). Response:

Ability, Opportunity
Question: Which of the following categories are part of Alderfer's theory? Response:

Existence, relatedness, growth.

Question: What is the correct sequence of stages in Tuckman's five stage model? Response:

Forming,storming,norming,performing,adjourning.
Question: What are the two main bases of power? Response:

Formal and Informal

Question: Two types of psychological stress i.e. good and bad are Response:

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Eustress and Distress

Question: The environmental factors of stress may include _________and ________. Response:

Task and role demands

Question: What are the two main types of resistance towards change? Response:

Individual Resistance and Organizational Resistance

Question: The quality of work life approach looked both at _______and ________ side in the organizations and how they are interrelated. Response:

Technical and Human

Question: Vinod , is a B Tech in Electronics and Communication, Currently working at Sharp Electricals as a sales executive . He is not enjoying his job and not getting any job satisfaction. What may be the possible reason for this. Response:

Poor ability-job fit

Question: Arjun is a Customer Care Officer at FineTrans Bank. He is highly competitive, hostile and aggressive. He is also impatient and excessively time-conscious. What type of Personality is he? Opt for the best suited term. Response:

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Machiavellistic

Question: "X" is a Poisson variate such that 2P(X = 0) = P(X = 1) then iv. P(1 x 3) Response:

0.90 Feedback: This is the right choice, P(X=1)+P(X=2)+P(x=3) (e-2*21/1!) + (e-2*22/2!) + (e-2 *23/3!) e-2 *2 ( 1+1+2/3) = > 2e-2 (8/3) 16/3(0.13533) = 0.721.
Question: The number of points on paper whose dimensions are 1 cm by 2cm is Response:

Infinite Feedback: This is the right choice

Question: Identify theproper sequence for the given steps in process consultation.The steps are :1- Define the relationship,2-Gather Data and Make diagnosis,-3-Initiate Contact,4-Intervene,Select the setting and Method. Response:

Step 3,1,5,2,4

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Question: Jwala Refinary has a proper plan for scheduling maintenance on the plant machinery.What is this technique called? Response:

Feed Forward Control

Question: e-solutions is a software company and it is looking for a suitable candidate for the position of project consultant .They are looking for a person who has the ability to critically analyze, diagnose a situation and forward a feasible solution.He shall also possess creative thinking,ability to generate options and choosing the best available option.What type of skill may fulfill all these criteria? Response:

Conceptual Skill

Question: What types of control focus on the results of operations and guide future planning, inputs, and process designs. what level of analysis needs to be conducted? Response:

Feedback Control
Question: Which analysis involves asking employees and managers, either in an interview or in a self-administered questionnaire, to analyze their training needs. Response:

Personal needs analysis Feedback:

Right choice . Personal needs analysis involves asking employees and managers, either in an interview or analyze their training needs.

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Question: What process involves the activities like defining goals, establishing strategies for achieving these goals, and developing plans to integrate and coordinate activities? Response:

Planning
Feedback:

Right choice .Planning involves the process of defining goals, establishing strategies for achieving these g to integrate and coordinate activities
Question: Which of the following is related to setting a tone for new employees' work by describing job-related expectations and reporting relationships. Response:

Orientation
Feedback:

Right choice.Orientation sets a tone for new employees' work by describing job-related expectations and
Question: Which role involves initiating new ideas to improve organizational performance? Response:

Entrepreneur
Question: ________ involves designing, structuring, and coordinating the work? Response:

Organzing
Question: Which skill is associated with the ability to apply specialized knowledge or expertise? Response:

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Technical Skill
Question: Which of the following activity comprises of motivating ,disciplining,managing conflict,staffing and training. Response:

Human Resource Management

Feedback:

Right choice.Human resource management comprises of motivating ,disciplining,managing conflict,staffi

Question: Rutwik is an MBA from a top business school and has specialized in Finance. He is proficient in operating the tasks assigned to him and analyze the possibilities during crisis. But he is not able to manage his subordinates properly.What skill does he possibaly lack? Response:

Human Skill

Question: There is a meeting going on at High-tech Ltd. In the meeting they are discussing the questions like : 1.What makes the organization distinctive? 2.What is the market share? 3.what financing is available? 4.How much skilled workforce is there in the organization? What are they trying to assess in the SWOT Analysis. Response:

Strengtth
Question: Decisional roles involves decision making. Again, this role can be sub-divided in to the following: 1.Taking corrective action to cope with adverse situation 2.Negotiating with trade unions, or any other stakeholders 3.Allocating human, physical, and

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monetary resources 4.Initiating new ideas to improve organizational performance. Match the roles given in the choices below with appropriate description as given above. Response:

1- Disturbance handlers,2-Negotiators,3-Resource Allocator,4-Entrepreneur

Question: Ms. Dutta is the learning and development manager for "Accurate solutions soft wear solutions" . The organization is aiming at enhancing the productivity of employees, improving on innovative ideas and also to reduce employee turnover. The organization also aims to restructure the reward and recognition system. Before moving ahead with the plan, what all aspects need to be studied by Ms. Dutta. What level of analysis shall be done? Response:

Learning, Creativity , task performance, turnover (Individual level of analysis)

Question: Jigyasa is the supervisor at delicious foods. She is very strict and believe that the workers want to avoid responsibility and need it be closely directed matches with Jigyasa's assumptions ? Response:

Theory X

Question: Match the given concept with appropriate theorists Response:

Match Division of labor increases proclivity

Correct Answer Adam smith

Use

Ad

Administrative theory of management

Henri Fayola

Ma

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Match Theory based on authority relations Use scientific method to determine most efficient way of doing work

Correct Answer Max Weber

Use

Ad

Fredrick Taylor

Ma

Question: Arrange the given components in the smaller to bigger unit order (i) Organization , (ii) Individual , (iii) Group Response:

Individual - group - organization

Question: Intellectual capital is represented by the sum total of ____________ , __________ and ____________ of organizational workforce. Response:

Knowledge, expertise and dedication

Question: Priyanka is an OB consultant. The general manager of a 'e-Art' company contracts her and tells that the company is facing many problems like interpersonal conflict and issues related to leadership. what level of analysis needs to be conducted? Response:

Group level of analysis

Question:

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Which of the following feature we seen in the bureaucratic system 1. Division of labor 2. Self actualization 3. Organization follows hierarchical principle 4. Groups affect the behavior of individuals at work 5. Many people feel important through a sincere appreciation of their efforts Response:

1 and 3

Question: Which term is used to define a consciously coordinated social unit, comprising of a group of people, who work on continuous basis to achieve a common goal or set of goals Response:

Organization
Question: Which branch of management is concerned with "the study of the structure, functioning and performance of organizations and the behavior of groups and individuals within them. Response:

Organization behavior

Question: The definition given by Pugh explains that OB is concerned with the study of the structure, functioning and performance of organizations and the _______________ Response:

Behavior of groups and individuals within the organizations.

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Question: Which level of analysis studies the aspects like leaning perception and creativity. Response:

Individual level
Question: Which study was used to standardize the work activities Response:

Time and motion study Feedback:

Right Answer.Taylor was one of the first to attempt to systematically analyze human behavior at work. He study as a means of standardizing work activities. His scientific approach called for detailed observation routine work, to find the optimum mode of performance.
Question: Name second aspect of Theory X proposed by McGregor. Response:

Theory Y
Question: Rajeev is the associate director at Abode Real estate company. He is leading the team of 20 people including the designers and architects at different levels. Karan is a summer trainee and he is observing the behavior pattern of Rajeev with the team members Karan observes that (1) Whenever the employee does a good job Rajeev praises him immediately (2) Good performers are given gift vouchers every time they perform well like approval of draft in one go, error free design. What type of reinforcement schedule is followed here: Response:

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Continuous reinforcement schedule

Question: Accurate solutions is a center, which prepares different types of tests related to assessing the number aptitude, verbal comprehension, perceptual sped, inductive reasoning, deductive reasoning, spatial visualization, and memory. Surya is preparing for SAT. How can Accurate help him? Response:

To ascertain general intellectual abilities

Question: Vinod , is a B Tech in Electronics and Communication, Currently working at Sharp Electricals as a sales executive . He is not enjoying his job and not getting any job satisfaction. What may be the possible reason for this. Response:

Poor ability-job fit

Question: Mr. Smith has planned to study a theory that deals in observing and modeling of the behavior attitude and emotional reactions of others. Choose the correct option to identify which theory Mr. Smith is planning to study Response:

Social learning theory

Question: Behavior modification is a system of motivation which is an attempt to change behavior by manipulating ___________ and _______________. Response:

Rewards and punishment

Question: Which of the following is the example of positive reinforcement Response:

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Bonus and promotion

Question: Fleishman has proposed nine basic physical abilities. There abilities are classified in three different factors. There factors are strength factors, flexibility factor and others. What categories are found in flexibility factors? Response:

Extent and dynamic

Question: Which form of associative learning process was proposed by Pavlov in 1927. Response:

Classical conditioning
Question: What is the key element in Skinner's SR theory Response:

Reinforcement
Question: Which method of shaping of behavior involves the process of taking away the reward as a consequence of a undesired behavior Response:

Negative reinforcement

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Question: What type of relationship is observed between the tenure and job productivity Response:

Positive
Question: Gardner has suggested eight different intelligences in his theory. What is the name of the theory Response:

Theory of multiple intelligences Feedback:

Right Answer.the theory of multiple intelligences was developed by Gardner (1983, 1993). This theory su account for a broader range of human potential in children and adults.
Question: What type of intelligence is more important for cost accountant Response:

Logical mathematical intelligence Feedback: Right Answer.Logical-mathematical intelligence ("number/reasoning smart")

Question: Match the cohorts with their respective time frames. a. Veterans b. Boomers c. Xers d. Nexters Choose correct option Response:

1) 1940, 2) 1960 to 1980, 3) Mid 1980, 4) Most recent

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Question: Prince Polymers is a manufacturing company. Deepa is a summer intern. She is doing the project there. She found that in Prince polymers the emphasis is more aspects related to money, achievement and recognition .She is trying to identify the dominant social nature. She is referring to Hofstadter's research to prepare conclusions. Response:

Masculinity
Question: 'HR Trendz' is a research firm. The recent survey conducted on the current workforce indicates. The new entrants have high expectations; they enjoy team work and are highly self-reliant. They don't mind doing frequent job hopping. To prepare the report research firm is referring to contemporary work cohort. What is the exact term that shall be used for such entrants? Response:

Nexters

Question: What makes a significant contribution to the value that individual holds Response:

Parents , teachers , friends

Question: Which of the following are the components of an attitude? Response:

Cognition and behaviour Feedback:

Question: Create wonder is an organization involved in event management, there is a group of employees who often inform the authorities about the wrong doings of the company at different levels or coworkers. What is the particular term used for this practice Response:

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Whistle blowing
Question: What was the value orientation for the conart group called Boomers Response:

Sense of accomplishment and social recognition

Question: Which category of the workforce was largly influenced by the great depresion and world war II Response:

Veterans
Question: What type of values are related to interest in people and Love as a human relationship Response:

Social
Question: What is the method to measure cognitive elements? Response:

Attitude scales

Question: Which of the following may help to reduce the inherent tension in high dissonance Response:

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High rewards
Question: Which latest human behaviour technique considers direct involvement of business leaders with the people in his company Response:

Organization citizenship behaviour

Question: Name the cultural dimension (GLOBE RESEARCH). Which deals with the degree to which power is unequally shared in a society or an organization Response:

Power distance
Question: Creative Canvas is an advertising agency looking for hiring a new team of creative heads to prepare new advertisements. They are looking for the qualities like innovative, individualistic, versatile, and attracted to entrepreneurial ideas, resourceful in solving challenging problems.They decide to conduct a MBTI test, what possible combination is best suited to their requirement? Response:

ENTP

Question: Jaya is a self-confident, ambitious and energetic person. She prefers the verbal activities, to influence others and attain power. Her mother wishes that she may learn music and become a musician while the father wants her to become a economist.You are a career counselor. What congruent occupation you may suggest, what is the personality type you identify? Response:

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Enterprising - Lawyer, Public Relations Specialist

Question: Arjun is a Customer Care Officer at FineTrans Bank. He is highly competitive, hostile and aggressive. He is also impatient and excessively time-conscious. What type of Personality is he? Opt for the best suited term. Response:

Machiavellistic

Question: Pratik has a tendency to deceive and manaipulte others for personalgain. What term describes him correctly? Response:

Machiavellianism

Question: Holland has proposed Six themes of ____and _________ within which all jobs can be classified. Response:

People and work Environment

Question: Intronert-N-Intuitive-T-Thinkin-J-judging- personality types best suit in the roles of Response:

Visionaries
Question:

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Which one of the Big five personality factors includes nAch (need for Acheivement) Response:

Consciousness

Question: What theory has been given by Rotter? Response:

Locus of Control

Question: Accordinng to MBTI the exact opposite of Thinking is _________ Response:

Feeling
Feedback:

Right Answer.The exact opposite of thinking is Feeling

Question: Traits like physique,eye color,height etc are categorised under which of the following ? Response:

Heredity
Question: Who has defined personality as "the dynamic organization within the individual of those psychophysical systems that determine his unique adjustments to his environment." Response:

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Allport
Question: Who proposed the 16 factor personality model? Response:

Cattell

Question: Which model classifies human beings into four opposite pairs. Response:

MBTI
Question: Bikram has difficulty in expressing his emotions and understanding the emotions of others. He rarely cry and people perceivs him as bland and cold. He feels uncomfortable with his own feelings and is not able to discriminate among his different emotions. Identyfy the nature of disorder that he is suffering from? What type of job may be suitablefor him? Response:

Alexithymia. The suitable job will be the one that does involves little or no emotional labor.
Question: Birbal is a senior manager in a BPO. He is into Human Resource management. He believes in continuously enriching his competencies, and attends to different workshops and programmes. He is currently aiming to enhance his emotional. Intelligence. What type program he shall attend? Response:

Empathy and social skills training

Question: Viineet's behavior reflects that he effective in persuasiveness and team management. He manages social and work relationships very well. He is able to understand and control his own emotion and can emphasize with the feelings of others. Which skill majorly contributes for this type of behavior?

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Response:

Social skill
Question: Personal competence-comprises of three dimensions of emotional intelligence, such as: Response:

Feeling, Attitude, Personality Self-awareness, self-regulation and motivation

Question: For the secondary emotion Suffering choose the correct set of Tertiary emotionsResponse:

Agony, hurt, anguish

Question: David Wechsler defined intelligence as "the aggregate or global capacity of the individual to act purposefully, to think rationally, and to deal effectively with his environment". He referred to ________as well as ________ elements, by which he meant affective, personal, and social factors. Response:

Non-intellective and intellective

Question: 1._____emotions are an individual's actual emotions. 2.__________ emotions are those that are organizationally required and considered appropriate in a given job. Response:

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1. Felt and 2. Displayed

Question: Which test, was designed to measure learned optimism and which has been impressive in its ability to identify high performing students, salespeople, and athletes, to name just a few Response:

Seligman's SASQ
Question: The six emotions- Anger ,Fear ,Sadness, Happiness, Disgust, Surprise,which are universally recognized and applicable are found by : Response:

Ekman
Question: Which of the following is the secondry emotion for Love, according to parrot's classification. Response:

Longing
Question: "Subjective emotional responses are the result of physiological changes within human bodies."This is stated in the : Response:

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James-Lange Theory
Question: Which emotion is closely associated with the symptoms like heightened heartbeat, increased "flinch" response, and increased muscle tension Response:

Fear
Question: Which competency deals with the capacity for understanding one's emotions, one's strengths, and one's weaknesses. Response:

Self Awareness

Question: Ranjan Rao is the Team Leader at Zen Tech Software Solutions. He puts in lots of confidence in his employees and trusts their capabilities. The performance of team members have improved remarkably after he has taken the charge. This is a positive instance of the self-fulfilling prophecy. Identify the related effect. Response:

Golem Effect
Question: What is the correct order of steps for a decision making process (i) Alternative development (ii) Escalation of commitment (iii) Problem identification (iv) Making choices Response:

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(iii) (i) (iv) (ii)

Question: Revathi is having a tendency to underestimate the influence of external factors and overestimate the influence of internal or personal factors. She usually attribute her own successes to internal factors, such as, ability or effort while putting the blame for failure on external factors, such as, luck. This is called the ___________. Response:

self-serving bias
Question: Why do we put togather objects or events that are unrelated? Response:

As a result of physical or time proximity.

Question: What are the two types in the self fulfilling prophecy ? Response:

Pygmallion and Golem Effect

Question: When the information overload has to be avoided what type of shortcuts could be taken by decision makers? Response:

Heuristics or judgmental

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Question: Arjun is the general manager of a Manufacturing unit involved in making electrical equipments. There is big competiotion in the market because of the chinese produts and the business is in crisis . Another big player in market has given the option to acquire the unit. Arjun is finding it defficult. He do naot have sufficient data , the related facts are also limited. What decision making mayhelp him in this situation. Response:

Intutive Decision making

Question: The three factors that shape perception of an individual are : Response:

Perceiver, Target, Situation.

Feedback:

Right Answer.
Question: Which of the following includes the personal characterstics associated with creativity. Response:

Creative Thinking Skills

Question: Which criteria is followed when the decisions are made solely on the basis of their outcomes and consequences? Response:

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Utilitarion
Question: Distinctiveness Consensus Consistency are three determining factors related to _________ theory. Response:

Attribution
Question: Which of the following factors are related to the perceiver? Response:

Attitude,motives,interests
Question: The __________occurs when we draw a general impression on the basis of a single characteristic. Response:

Halo effect

Question: The Hierarchy of Needs Theory is proposed by : Response:

Maslow
Question:

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Which of the following motivational tool involves the participation of small groups of employees who work voluntarily on company time to address quality-related problems such as quality control, cost reduction, production planning and techniques and even product design? Response:

Quality Circles
Question: Which of the following concept is related to the People's perceptions of fairness in organizations, consisting of perceptions of how decisions are made regarding the distribution of outcomes and the perceived fairness of those outcomes themselves. Response:

Organizational Justice
Question: The value a person places on the rewards he or she expects to receive from an organization is referred as ________. Response:

Valence
Question: Hygiene factors and Motivators are part of the theory given by _______. Response:

Herzberg

Question: Which of the following refers to an individual's belief that he or she is capable of performing a task? Response:

Self-efficacy

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Question: Rajeev is working as a copyrighter with an Advertising consultancy.He is very friendly and derive satisfaction from social and interpersonal activities. There is a need to form strong interpersonal ties and to "get close" to people psychologically. If asked to choose between working at a task with those who are technically competent and those who are their friends, he chooses the friends. Identify the dominant need? Response:

Need for Affiliation

Question: Match the ERG theory with related concepts of Maslow's theory. Response:

Match Existence

Correct Answer Physiological and safety

User answer Esteem and self-actualization needs

Relatedness

Social needs

Social needs

Growth
Question:

Esteem and self-actualization needs

Esteem and self-actualization needs

Mr. T .P . Mody is heading a Mineral Water Unit .He takes good care about issues like advancement, recognition, responsibility, and achievement. What type of factors he is focussing and what he is trying to achieve for the employees. Response:

Job Satisfaction and Intrinsic factors

Question: Which of the following need fall in the lower order needs in the Maslow's Need Hierarchy Pyramid? Response:

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Hunger and security

Question: The formula for performance includes f (_______x Motivation x________). Response:

Ability, Opportunity

Question: Which of the following categories are part of Alderfer's theory? Response:

Existence, relatedness, growth.

Question: Which of the following are the Hygine factors according to the Herzberg's theory. Response:

Salary and Working Conditions

Question: Rajeev K. is the Vice President of a Construction Designs Consulatancy . He has a different approach to lead. He gives vague hints about the goals,he helps them In case there are roadblocks. He also encorages them by giving rewards. Response:

Path Goal Leadership

Question: Dr. Mehta is the CEO of NPO Rare Blood India. The organization gets funds from various government and corporate orgaizations. Mr. Mehta conducts regular meetings and interacts with the members of organization. He tries to bcreate a bonding amongst the employees towards the goal and symbolizes the vision. He also helps them to understand the visionary goal.What type of leadership is exhibited by Dr. Mehta. Response:

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Transformational Leadership.
Question:

Response:

Question: Vijay is the general manager in his family managed business of manufacturing artificial jewellary.He avoids power and responsibility and do not take much inititiative in decision making. What is the leadership style of Vijay , according to the Lewin's Classification. Response:

Laissez-faire
Question: According to the Situational Leadership Model, what type of leaders pass day-to-day decisions, such as task allocation and proceses, to the follower.Choose the correct option from the given choices. Response:

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Supporting/Participating Leaders(S3)

Question: Which of the following phenomenon are seen in the charismatic Leadership? Response:

Followers trust the correctness of the leader's believes.

Which theory of leadership describe the way that leaders encourage and support their followers in achieving the goals Response:

Path-goal theory
Question: Which leadership is essentially about sharing out leadership across the organization? Response:

Distributed leadership
Question: The 5 , 5 matrix of leadership grid indicates ___________style Response:

The status quo leader

Question: In the given level of leadership the leader adds concern for people to an authoritative position a benevolent dictatorship is formed identify the leadership style based on likes theory Response:

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Benevolent authoritative
Feedback:

Right Answers
Question: Who identified the four primary traits by which leads could succeed or 'derail' Response:

McCall and Lombardo

Question: Which theory is associated with the Aristotle statement "Men are marked out from the moment of birth to male or be ruled"? Response:

Great man theory

Question: Which of the following is an Informal Group? Response:

Cliques
Question: Which of the following technique restricts discussion or interpersonal communication during the decision-making process. Group members are all physically present, as in a traditional committee meeting, but members operate independently. Response:

The Nominal group technique

Question: A _____________ group consists of a manager and the employees who report to him or her. Thus, it is defined in terms of the organization's hierarchy. Response:

Command group

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Question: Which stage is associated with the turbulent phase where individuals try to basically form coalations and cliques to achieve a desired status within the group. Response:

Storming
Question: _________acceptable standards of behavior that are shared by the group's members. Response:

Norms

Question: _________ are made up of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task. Response:

Cross-functional teams

Question: Pragya,Sushma, Anuj,Vivek and Rajat are the MBA students and they are in one project group. Anuj and Sushma are close friends and usually do not contribute much in terms of constructive efforts they normally rely on the efforts of other group members and fail to contribute their own time, effort, thoughts or other resources to a group. This has created a real drag on the group's efforts and achievements. When a group carries out a task, it is harder to attribute the group's output to individual contributions. They have the assumption that group's results will not indicate the individual's failure to contribute. What is the problem faced here by the group? Response:

Social Loafing
Question: Ms. Punya is thinking of conducting a session to generate alternatives. She wnats to generate as many ideas as possible, suspending evaluation until all of the ideas have been suggested. She also wants to overcome pressures for conformity in the interacting group that retard the development of creative alternatives. But she feels that the purpose may be hindered because of while listning to others, individuals may be distracted from their opwn idea and some may have the apprension that others could respond neagtivly to their idea. What method could be used to best serve the objective of Ms. Punya. Response:

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Electronic Brainstorming

Question: Match the norms with appropriate description. Response:

Match Appearance norms Social arrangement norms

Correct Answer

User answer

These norms include things like appropriate dress, These norms come from informal wo loyalty to the work group or organization, when to look primarily regulate social interactions busy, and when it is acceptable to goof off.

These norms include things like appr These norms come from informal work groups and loyalty to the work group or organiza primarily regulate social interactions within the group. busy, and when it is acceptable to go

These norms include things like appr Allocation of These may originate in the group or in the organization. loyalty to the work group or organiza resources norms busy, and when it is acceptable to go
Question: What is the correct sequence of stages in Tuckman's five stage model? Response:

Forming,storming,norming,performing,adjourning.
Question: According to the punctuated-equilibrium model, which of the following is true about temporary groups with deadlines? Response:

A transition takes place at the end of the first phase which occurs exactly when the group has used up one

Question: Illusions of invulnerabilit, Illusions of group morality and Illusions of unanimity are certain symptoms. What is the phenomenon associated with these symptoms? Response:

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Groupthink

Question: When a group member is faced with the challenge of playing multiple roles, there may be a possibility that the individual is not able to balance all the roles effectively, thereby reducing role effectiveness, hampering the group and organizational goal attainment process. What do we call this phenomenon? Response:

Role Conflict
Question: Samual is the General Manager of FreshGreen Tea Company. He is a tough manager, if someone is late he deducts the salary, and has dismissed more than 5 people in last month. People try to follow whatever he says. What kind of power is he exercising? Response:

Coercive Power
Question: Match the correct power tactic: Response:

Match Use of facts & data to make a logical rational presentation of ideas

Correct Answer Reason

Use

Ass

Use of negotiation through exchange of benefits and favors

Bargaining

Bar

Use of flattery , creation of goodwill

friendliness

Bar

Use of direct and forceful approach such as demanding compliance Assertiveness

Question: Rashika manages the twelve Engineers assigned to her department at Excellent Engineering; Inc. Ms. Rashika consistently makes requests clearly and politely to her subordinates. In addition, she genuinely seems to be sensitive to the perceptions and concerns of the staff. It can be stated that Rashika is engaging in the use of _________. Response:

Ass

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Legitimate Power

Question: Which of the following are associated with exercising relational influence? Response:

Bargaining and Assertiveness

Question: What are the factors that may lead to politicking? Response:

Role Ambiguity
Question: What are the two main bases of power? Response:

Formal and Informal

Question: Which of the following may be regarded as the legitimate political behavior?

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Response:

complaining to your supervisor, bypassing the chain of command.

Question: The third base of "position" power is legitimate power, or formal authority .It stems from the extent to which a manager can use subordinates' internalized values or beliefs that the "boss" has a "right of command" to control their behavior. Response:

Legitimate power
Question: Which power base is being dependent on fear ?

Response:

Coercive Power
Question: Power is the ability to make things happen in the way an individual wants, either by self or by the subordinates. Response:

Power
Question: Which of the given politians are driven by achievement, are the least political. They are often technical specialists who like details and precision. The person is usually quiet, sincere, modest and practical. Response:

The Craftsman
Question: Which term is used for the process of getting the support of other people in the organization to back up the request. Response:

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Coalition
Question: Charismatic Power is an extension of referent power stemming from an individual's personality and interpersonal style. Others follow because they can articulate attractive visions, take personal risks, demonstrate follower sensitivity, etc. Response:

Norms

Question: Who defined conflict as "Conflict refers to a disagreement, opposition, or struggle between two or more individuals or groups. It results from incompatible influence attempts between and within individuals, groups or organizations."? Response:

B. Kabanoff
Question: _______ is neutral third party who facilitates a negotiated solution by using reasoning and persuasion, suggesting alternatives, etc. Response:

Mediator
Question: Conflict is any situation in which incompatible goals, attitudes, emotions or behaviours lead to disagreement or opposition between two or more parties." Who has given this definition of conflict? Response:

R. W Woodman
Question: _________is an intellectual discomfort created by trying to achieve incompatible goals. Response:

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Cognitive Conflict
Question: A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about, is called__________ Response:

Conflict
Feedback:

Right Answer.
Question: Identify the conflict handling intention where -one party attempts to satisfy the other party's concerns. Response:

Cooperativeness

Question: Who defined conflict as "Conflict refers to a disagreement, opposition, or struggle between two or more individuals or groups. It results from incompatible influence attempts between and within individuals, groups or organizations."? Response:

B. Kabanoff
Question: _______ is neutral third party who facilitates a negotiated solution by using reasoning and persuasion, suggesting alternatives, etc. Response:

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Mediator
Question: Conflict is any situation in which incompatible goals, attitudes, emotions or behaviours lead to disagreement or opposition between two or more parties." Who has given this definition of conflict? Response:

R. W Woodman
Question: _________is an intellectual discomfort created by trying to achieve incompatible goals. Response:

Cognitive Conflict
Question: A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about, is called__________ Response:

Conflict

Question: Identify the conflict handling intention where -one party attempts to satisfy the other party's concerns. Response:

Cooperativeness

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