PACKAGE HANDLING The Wyndham Chicago Hotel is pleased to accept and store all boxes and shipments required

for scheduled meetings/programs and for our individual reserved\registered guests according to the following policies: Any package being shipped to Wyndham Chicago must be sent pre-paid by sender, as it is the policy at the Wyndham Chicago Hotel NOT to accept parcels sent COD. The hotel cannot accept responsibility for acceptance and/or storage of boxes received more than three (3) business days prior to the scheduled start date of the meeting/program or the guests arrival date. Any packages accepted prior to 3 days will be charged a per item\per day storage fee in addition to all handling charges. At the conclusion of your event or stay and prior to your departure, any items to be shipped out of the hotel must be properly packaged and labeled and all courier required forms completed and attached. Be sure you have completed the form of payment portion of the courier waybill. In most cases that will require you to supply either a valid courier specific account number or valid credit card account. Under no circumstances can these charges be paid through a hotel account. The hotel is not responsible for packing or for supplying packing materials (eg. boxes, tape) or for filling out\completing labels or waybills. Any items left behind not properly packed and\or without shipping instructions including any properly completed courier required waybills\forms will be discarded. Payment for these services must be established prior to receiving your package(s). All packages will be held until a payment method has been confirmed

Package Labeling To ensure proper handling and to expedite receipt of your parcels please use the following labeling format: 1) Sender\Shippers Info The Shippers Return Address should include all the the following if applicable: Name of the business, the individual shipping or a contact name, address, and telephone number. 2) Recipient\Reciever Info A. Sent for a group event or ameeting\convention: Wyndham Hotel - Chicago 633 N. St. Clair Chicago, IL. 60611 Hold For: (address to person who will be looking for it) Due to arrive on: (month/ date/year) C/o Catering Managers Name (if applicable) Event name & Location of Meeting Room (if known) Box(es) ____ of ____ (Multiple Boxes MUST be numbered)

EXAMPLE

B. Sent to a individual guest Wyndham Hotel - Chicago 633 N. St. Clair Chicago, IL. 60611 Hold for Guest: name (should be the name the room is registered or reserved under)** Due to Arrive on: (month/ date/year)
**If recipient of package is sharing a room with others it is imperative that they confirm that their name is registered to their room upon check in

EXAMPLE

Wyndham Hotel Chicago Service Fees

These charges cover the hotel's cost of labor, processing, receiving, tracking, storing (up to 3 days pre\post event or stay), and delivering of parcels when sent in accordance with the hotel policies as outlined here. Note that additional storage fees will apply for packages received more than three days prior to the start of an event and\or remaining more than 3 days after event. These fees are separate and in addition to any courier related shipping\receiving fees you may incur. Charges incurred shall be applied to the RECEIVER of material, thus, applied to an individual guest room account/folio or charged to an individual credit card. The price for receiving will be based on pounds. Weights will be taken off the FedEx, UPS, or DHL boxes. These packages do not need to be weighed at the hotel. On the rare occasions when packages are received from another source and do not include weight information, the packages will be weighed at the hotel or the weights will be estimated.

Rate Highlights

DESCRIPTION Receiving / Handling / Delivery Boxes and Individual Packages

CHARGE

Envelopes = $7.00 each 6 to 15 Pounds = $10.00 each 16 to 30 Pounds = $15.00 each Over 30 Pounds = $25.00 each Charges assessed per each Individual Box/Package Consult with your sales

Receiving / Handling / Delivery Pallets

Receiving / Handling / Delivery Crates

Please contact your Catering or Convention Service representative in advance with specific details regarding size, shape, weight. Charges will be determined based on this information. No Storage fees will apply for the first (3) three days prior to the start of an event. If Storage exceeds three (3) days, a $5 per item per day Storage Fee will be added $5.00 per Box/Piece Minimum Fee Note that this charge applies whether guest uses own personal shipping account or provides a credit card and is in addition to any courier charges. No Storage fees will apply for the first (3) three days after the conclusion of an event. If Storage exceeds three (3) days, a $5 per item per day Storage Fee will be added

Storage

Outbound Processing

Storage

Daily Delivery and Pick-Up Times (Monday Friday)

FedEx
Daily Delivery Air: 7am 2pm Ground: 10am 2pm Daily Pick-Up 7:00 pm None; SENDER must obtain shipping documents and call to sched.**

**The hotel is not set up for Fed EX ground pick up service. The service fleet is seperate from Fed Ex air and requires correct ground shipping documents, which are not available at hotel. In cases where shipper must use Fed EX ground the party shipping must obtain and properly complete all courier required shipping documents including form of payment. The sender MUST contact Fed EX Ground and schedule a pick up for every package being sent via Fed Ex Ground. All packages shipped in this manner must have: 1. accurately completed Fed EX Ground shipping documents attached
and 2. prominently display the scheduled pick up day, any confirmation # provided by courier at time scheduled and name and contact info for person responsible for sending these packages.

UPS
Daily Delivery Air: 7am 3pm Ground: 10am -3 pm Daily Pick-Up 5:00 pm 5:00 pm

Frequently Asked Questions from Guests

How do I tell if a guest has a Package? If the guest has a Package at the hotel, (s)he will receive a message in the guest room. The message is actually input into OPERA, which activates the message light on the guest room telephone. What time are Packages delivered to the Hotel? Most carriers deliver between 7am and 3:30 pm, Monday thru Friday, and between 9am and 1pm on Saturday. What if the guest says we have a Package but there is no Message in OPERA and not logged in GoConcierge? Assuming both Banquets and Concierge have respectively logged all Group and guest parcels received at hotel then this should be a rare occurrence. The majority of the time, this happens when the Package has someone elses name on it, or it has no name at all. Another reason may be that it was addressed to a non-guest. In this case, we must have a tracking number and run it through the carriers website to determine if it was in fact delivered. It is imperative to inquire as to whether they are here as part of:

1. a group and\or in house convention\meeting (Contact Banquets or catering for handling this issue) or 2. A transient guest expecting individual personal parcel(s) and or individual guest (contact the Concierge for handling this issue) How do I arrange for a Package to be delivered? NOTE: Typical delivery time is within 20 minutes however, during busy periods, guests should be advised it may take longer. Guest will dial 0 for the operator who will then notify a Bellman for package delivery After Package Room Hours: Security or Manager On Duty will have access to the Package Room to assist Banquet Housemen or Bellmen In the event that the Hotel inadvertantly accepts packages received more than three days prior to the start of an event or the guest's date of arrival, please be aware that additional storage fees will apply. If Storage exceeds three (3) days, a $5 per item per day Storage Fee will be assessed