Maintenance Contracts We offer several different levels of maintenance for your 21POS Point of Sale System.

As a matter of policy, depending on the level of service you have selected, your call may be delayed due to higher priority calls. On-Site Support Area: - Category A: Mileage within 50 miles - Category B: Mileage within 50 100 miles - Category C: Mileage over 100 miles GOLD Service No initial charge for On-Site Support. Five (5) hour free Support (on-site and phone) per month; additional hours at $10.00/hour. Guaranteed Next-Day Service. Our Next-Day Service is guaranteed or your money happily refunded. Priority access to our senior support staff. Unlimited e-mail or web site technical support. Limited telephone technical support during business hours only (8:00 am to 10:00 pm Pacific Time, Monday through Friday).

Complimentary compatible software upgrade and updates. 30% discount on paper and ribbon; 10% discount on all other supplies. No shipping charges on any order (including weekends and holidays). SILVER Service No initial charge for On-Site Support. 2 hours Tech Support. Additional hours at $20.00/hour. Guaranteed Next-Day Service. Our Next-Day Service is guaranteed or your money happily refunded. Priority access to our senior support staff. Limited telephone technical support during business hours only (8:00 am to 7:00 pm Pacific Time, Monday through Friday). Unlimited e-mail or web site technical support. Complimentary compatible software upgrade and updates. 20% discount on paper and ribbon; 5% discount on all other supplies. No shipping charges on any order (including weekends and holidays).

BRONZE Service $50.00 Initial charge for On-Site Support. Additional hours at $30.00/hour. Limited telephone technical support during business hours only (8:00 am to 5:00 pm Pacific Time, Monday through Friday).

Complimentary compatible software upgrade and updates. 10% discount on paper and ribbon. No shipping charges on any order (including weekends and holidays). Non Contract Service $2.00 Initial charge for Technical Support on the Telephone or Internet with $0.50 for each minute.

$80.00 Initial charge for On-Site Support with additional hours at $45.00/hour. $50.00 labor charge on Software upgrades and updates. Per Incident Support: (1ticket covers two hours of support on-site) - without 3 months initial warranty. 1 Ticket: $250 3 Tickets: $600 5 Tickets: $1,000

No matter which service you choose, we are sure you will be satisfied with our friendly, efficient technicians. The cost of each of our three major programs will depend on your site equipment. GOLD Service Internet Ready - $100.00/month. Each additional station at $30.00 each. Without Internet Ready - $130.00/month. Each additional station at $40.00 each. SILVER Service Internet Ready - $50.00/month. Each additional station at $20.00 each. Without Internet Ready - $65.00/month. Each additional station at $25.00 each. BRONZE Service Internet Ready - $20.00/month. Each additional station at $10.00 each. Without Internet Ready - $30.00/month. Each additional station at $15.00 each.