STUDENT HANDBOOK

For International Students, Professionals & Migrants

AY 2010
253 Queen Street, Level 5 Smith and Caughey Bldg. Phone +64 9 3071130 Fax +64 9 3071129 Website: www.aisl.ac.nz Email: admin@aisl.ac.nz

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STUDENT HANDBOOK
For International Students, Professionals & Migrants

AY 2010

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TABLE OF CONTENTS
Purpose of the Handbook About ANZSIIS International School (AISL) 2.1 Vision 2.2 Mission 2.3 Philosophy 2.4 Organisational Structure 2.5 Website/Location and Address 3. Academic Profile 4. AISL Education 4.1 Course/Programme Information 4.2 English for Speakers of Other Languages (ESOL) 5. Academic 5.1 Assessment 5.2 Reassessment 5.3 Appeal Process for Assessment, Reassessment, Credit Recognition/Transfer 5.4 Competency Standard 5.5 Recognition of Prior Learning/Credit Recognition and Transfer 5.6 Credit Transfers 5.7 Resit Procedure 5.8 Attendance 5.9 Application for Aegrotat and Compassionate Passes 5.10 Certificate of Completion 5.11 Award of Merit 6. Administration 6.1 Registration 6.2 Payment 6.3 Enrolment 6.4 Orientation 6.5 Fee Protection Policy 6.6 Files and Records 6.7 Quality Management System 6.8 Course and Tutor/Lecturer Evaluations 6.9 Course Educational Materials 6.10 Cheating and Plagiarism 6.11 Schedule of Classes 6.12 Rules and Conduct 6.13 Discipline Procedures 6.14 Grievances Procedures 6.15 Internal Complaints 6.16 International Education Appeal Authority (IEAA) 7. Services and Facilities 7.1 Code 7.2 Immigration 7.3 Eligibility for Health Services 7.4 Accident Insurance 7.5 Medical and Travel Insurance 7.6 Photocopying 7.7 Borrowing AISL Educational Resources 7.8 Computer Station 7.9 Immigration and Visa Requirements 7.10 Accommodation Assistance Person 7.11 General Support and Counselling Services 7.12 Treaty of Waitangi 7.13 Welfare Support Services 7.14 Cultural and Settlement Assistance 7.15 New Zealand Laws 7.16 Information on driving laws, licensing requirements, and road traffic safety 7.17 Smoking, Drugs and Alcohol 7.18 Emergency Procedures Appendix A: Course Overview Summary Appendix B: Student Contact Details Appendix C: Sample Letter of Request for Refund Appendix D: Change of Address/Accommodation/Name Appendix E: Information on driving laws, licensing requirements, and road traffic safety 1. 2. 4 4 4 4 4 5 5 6 7 8 8 8 8 9 9 9 9 10 10 10 11 11 11 12 12 12 12 13 14 15 15 15 15 15 15 15 16 16 16 17 18 18 18 18 18 18 18 18 18 19 20 20 21 21 22 22 22 24 24 26 28 29 30 32

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KIA ORA!
ANZSIIS International School (AISL) welcomes you to New Zealand, Aotearoa, the Land of the Long White Cloud. We hope you will get the most rewarding education and the most fruitful experience from your stay with us. With the school located in the heart of Auckland City, we, at AISL, will ensure that New Zealand will become your second home amid a multi-cultural environment as well as the most accessible place for learning, living and leisure.

1.

PURPOSE OF THE HANDBOOK

The Student Handbook provides information and guidance for students on the relevant policies and procedures of AISL. It is intended to support the student in their studies and personal well-being while in New Zealand. All students intending to enrol at AISL will receive a copy of the Handbook, Prospectus and Enrolment Package. Students are advised to read and observe the rules, policies and procedures of ANZSIIS International School.

2.

ABOUT ANZSIIS INTERNATIONAL SCHOOL (AISL)

AISL is an affiliate of ANZSIIS Consulting Ltd. (www.anzsiis.co.nz) founded by Rosemarie Scholes. As an International School we conduct courses in English as the medium of instruction. AISL aims to deliver quality education of internationally recognised standards. At present, we offer programmes in English and in 2010 we intend to provide courses in Information Computer Technology (ICT), Management and Business. As an education provider AISL also offers IELTS preparation and English courses to professionals, migrants and international and local students for future professional development. This includes but is not limited to, catering for the needs of professionals requiring an overall band score of 7 and not lower than band 7 for each module in IELTS to be eligible for New Zealand registration. We also aim to facilitate the entry requirement to New Zealand universities for international students with an overall band score of 6.5 under the Academic Module for IELTS. Please see our prospectus for further details. With classes of not more than 10-15 students, AISL makes possible a personalized approach, academic assistance/assessment and feedback to students needs and concerns. The school is equipped with conducive learning classrooms, computer stations, a resource room and a lounge. Very close to the Smith and Caughey building is the Auckland Central Library which is open on Mondays to Fridays from 9 am 8 pm, and on Saturdays from 10 am - 4 pm. There is easy access to transport and accommodation facilities as the school is in the heart of the city. In addition, there are many parks, cafes, restaurants and food courts that contribute towards the ultimate Kiwi experience that is enjoyable, educational and memorable. 2.1 Vision AISL will be the international educational provider that bridges multi-cultural orientations with professional training, knowledge, skills and qualifications for a responsive global involvement and socio-economic contribution to both local and foreign communities. AISL will be the international entry point for NZ registration, employment and immigration of eligible professionals and skilled migrants as well as a pre-requisite to further training and education. 2.2 Mission AISL is committed to offering international and quality education and training in Business, IT, Technical and English programmes to professionals, migrants, and international students for productive social and economic contribution, professional involvement and personal satisfaction. 2.3 Philosophy It is the philosophy of AISL to commit to international standards of academic instruction and learning through a genuine passion for total human actualization and professional development and practice as members of progressively growing multi-cultural societies.

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2.4 Organisational Structure

2.5 Website/Location and Address

Website: http://www.aisl.ac.nz Physical Address: 253 Queen Street Level 5/Smith & Caughey Building, Auckland New Zealand Phone: +64 9 3071130 Fax: +64 9 3071129 Postal Address: ANZSIIS International School PO Box 44093 Pt Chevalier, Auckland New Zealand

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3.

ACADEMIC PROFILE

Steve Scholes BA, Dip Tchg, Dip Psych, TESOL Manager Steve is a graduate from The University of Auckland. He has had more than 20 years experience employed in the fields of education, psychological research and teaching.

Muna Hallis. Ph.D., M.A.(English), B.A.(Hons.English), Cambridge CELTA Dean of English ProgrammeDean of English ProgrammeDean of English Dean of English Muna has vast experience in teaching at the tertiary level. She has taught English to undergraduate and graduate students from many parts of the world. She has held positions of Senior Lecturer, Reader and Head of a University Department of English. She has also taught on the following programmes: University Preparation/Foundation Studies, NZ Diploma in Business Studies, General and Academic English and has specialized in delivering the IELTS Programme successfully to diverse students from Korea, China, Japan, Philippines, Cambodia, Vietnam, Thailand, India, Pakistan, Iran, Saudi Arabia, Brazil, Argentina, Chile, Venezuela, Mexico, Poland, Switzerland, Italy and Russia. Jimmy Rico PhD in Education Management (NZQA Level10), MA in Communication Arts, AB English Education Dean of Diploma Programme Dean of Diploma Programmedfdddddddddddddddddddd Jimmys 25 years of teaching and administrative experience, marks his expertise in the fields of education and research.

Antonio Antig MBA, BS Electronics Engineering Business TutorTony has more than 10 years experience in teaching Business, IT and Tony has more than 10 years experience in teaching Business, IT and Engineering at the tertiary level. His work experience in the fields of operations research, corporate planning, process instrumentation and production expands over 15 years.

Nimfa Bastida M.A. in Literature, B.S. in Secondary Education, Major in English, IELTS Examiner English Tutor English Tutor English Tutor English Tutor English Tutor English T Nimfa graduated from Cebu Normal University Philippines and has taught Language and Literature in the secondary and tertiary levels for 13 years. She has been an IELTS examiner for the British Council and IDP Australia since 2002 and has been specialising in the management of IELTS preparation courses.

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ADMINISTRATION

Marilou Evangelista MBA, BSA Financial Accountant Financial Accountant Financial Accountant Financial Marilou graduated Master in Business Administration (NZQA level 8) and Bachelor of Science in Accountancy (NZQA level 6). She has more than 10 years work experience in accounting.

Florence Agbayani BSCS IT Administrator/Web Developer Florence graduated from Ateneo de Naga University with Bachelor of Science in Computer Science degree. She has more than 9 years work experience in Information Technology.

Richard Mendez BSCS IT Systems Support Richard graduated his baccalaureate degree of BS in Computer Science at University of San Jose Recoletos in the Philippines and his National Diploma in Computing (Supports and Operations) NZQA Level 7 in Auckland, New Zealand. He is an IT by discipline and profession and has been into Information Technology for the past two decades handling IT management, customer service and consultancy. He also had the corporate exposures in Banking, Security Services and Ship Building industries.
Imran Malik National Diploma

Desktop SupportIT Systems Support IT Systems Support IT Systems Support IT

Imran graduated in the Diploma of Computer Programming and Applications (U.K.), Higher Diploma in Software Engineering (India) and the National Diploma in Computing Level 7 (New Zealand). He has more than nine years of work experience in various positions in IT which includes Training, Software/Application Support, Technical Assistance, Programming, Sales and Marketing for POS software and peripherals.

4.

AISL EDUCATION

AISL shares your dream of a meaningful life through quality education. With our multi-cultural academic team made up of experienced, committed and qualified faculty members, we motivate our students towards sharing the same commitment to genuine learning, professional training and standardised assessment.

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4.1 Course/Programme Information Certificate in Preparation for IELTS Level 5 This programme prepares a student or a professional who has a formally assessed advance level of English to qualify for further studies, professional registration, employment and settlement in New Zealand. The course prepares students in the following areas: Listening: The tasks in this module are aimed at preparing the student to listen to different discourse types for main ideas, specific information and supporting points, as well as to focus on and understand the speakers opinions and attitudes. Reading: This module requires the student to read academic texts for information, for main ideas, for specific information, for implied meaning and for vocabulary development. Writing: The writing module teaches skills in academic writing and this includes writing descriptive reports based on graphic or pictorial information and argumentative essays on topics of general and academic interest. Speaking: Lessons in speaking are aimed at improving the students ability to express ideas and communicate information that is coherent and fluent. Vocabulary development and pronunciation also form an integral part of this module. All the four skills listed above are taught in conjunction with the learning of exam strategies and techniques required for the IELTS. Entry Requirements Must be 18 years old or over Some applicants may be interviewed IELTS score 5.0 or equivalent (Local and International Students and professionals requiring registration) Further Details Certificate Length: 6 months Study Option: Full time Date Started: 2 February 2010 (Students can start on any Monday) Programme Fee: NZD 5,200.00 See Course Overview Summary (Appendix A). 4.2 English for Speakers of Other Languages (ESOL) AISL ensures that procedures are in place to maintain currency with the latest teaching practices and information in ESOL education. All AISL staff are required to support the academic and social/cultural needs of the students. If required, extra class tutorials are offered for ESOL assistance/tuition each week of each academic term.

5.

ACADEMIC 5.1 ASSESSMENT Academic assessments will be conducted on a regular basis culminating in a formal written assessment of student progress at the end of each semester. Assessments will be based on study unit lesson plans and course prescription outlines presented to students prior to commencement of each study unit. Course and assessment requirements are outlined for students in week 1 of each unit. Formal assessments are conducted in a safe and comfortable environment.

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Assessment methods include, but not limited to; tests, presentations, interviews, class participation, written and oral demonstrations, assignments, readings and reviews, Q&A sessions, evaluations and standardized tests. Results of formal assessments are presented in written form to students as per AISL Quality Management System (QMS). Students discuss their formal assessment results with their tutor/lecturer and the opportunity for appeal is available at the students request (See AISL Manager for Appeal Form). Formal and informal assessment results are recorded. Students are provided with individual Student Progress Reports at the end of each term which are also recorded and filed. 5.2 REASSESSMENT A student is allowed three opportunities to resit a test or assessment. However, this matter has to be discussed by the student with the tutor concerned. It must be noted that a reasonable amount of time has to pass before a student is deemed by the tutor to be eligible for reassesssment. The tutor will have the final say on the reassessment timeframe. The timeframe will be dependent on what is required to be reassessed. Unit Standard-based and non-unit standard-based assessments/assignments A student who is unhappy with assignment results can ask for a reassessment. This must be done within 8 days of the release of the result of that assignment. The student must follow the procedures given below: Complete the Reassessment form from the Administration Office Attach the assignment Return by hand to the Office Administrator within the timeframe specified above

The Dean, in coordination with the class tutor, will advise the student when to take the reassessment. Reassessment will not be available for any student who submits a late assignment. If a student wishes to make an appeal with regard to the outcome of any reassessment, then the Appeals procedure under 5.3 should be referred to.

5.3 APPEAL PROCESS FOR ASSESSMENT, REASSESMENT, CREDIT RECOGNITION/TRANSFER Any student who believes that he/she has been unjustly treated by any decision in respect of assessment, reassessment, credit recognition/transfer should Complete the Appeal form from the Administration Office within 8 days, and submit it by hand to the Course Coordinator for assessment, reassessment, credit recognition/transfer, recognition of prior learning in order to have the matter investigated. A letter acknowledging the receipt of the appeal form will be forwarded to the student with an expected timeframe for the appeal to be fully investigated. The student should expect the investigation process to be completed within 14 working days after receipt of the appeal. A copy of the appeal-investigation findings will be given to the student immediately by hand following the outcome of the investigation. An appeal regarding a final examination result is only available to a student who has successfully completed all assignments in that paper. For declined appeals a student should refer to Internal Complaints section 6.15

5.4 COMPETENCY STANDARD The pass grade for each course including requirements are detailed in writing and presented to each student at the beginning of the course. An end of course examination together with on-course assessments form the basis of determining each students Final Grade (Final Competency Standard) for the course. 5.5 RECOGNITION OF PRIOR LEARNING / CREDIT RECOGNITION AND TRANSFER A student who has successfully passed papers in other schools can apply to have this learning considered for cross credits to the current programme. However, the student will be required to take a validation exam for the course that he/she wants to be cross credited.

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The student is required to fill out a form from the Administration Office for cross crediting and this should be done in the early weeks before classes start. The Course Coordinator and the Deans will process all available prior learning acquired by the student concerned and ensure fair and consistent assessment when considering its value. The student may choose to have his/her prior learning assessed by the NZQA for relevance to credit transfer requests. The Course Coordinator should ensure that the recognition of prior learning should be within the framework of fairness and consistency as reflected in the Quality Management System (QMS) and AISL Student Handbook. The AISL will be responsible for assessing the value of prior learning based on the student academic transcript of records and related experience A maximum of only three (3) papers earned from other educational institutions outside New Zealand may be cross credited. A fee of NZ$ 200 should be paid for every validation exam. A paper completed from other educational institutions outside New Zealand will only be cross credited once the learner has passed the validation exam or challenge test. If a student is dissatisfied with the outcome of the result for credit transfer then the Appeals procedure under 5.3 should be referred to. If a student is dissatisfied with the outcome of the result for recognition of prior learning then the Appeals procedure under 5.3 should be referred to.

5.6 CREDIT TRANSFERS Course credits are determined by the New Zealand Qualifications Authority (NZQA). A student wishing to transfer credits should contact the NZQA and/or the AISL Course Coordinator for assistance. Alternatively, the AISL Course Coordinator will ensure that Overseas Qualifications are properly recognised. A student requesting information on credit transfers from another school should refer to 5.5 above. 5.7 RESIT PROCEDURE A student who has passed the course assignments but failed the final examination may be eligible for a resit. The AISL Resit Application Form is available from AISL Administration. The Resit Application Form must be completed and submitted to AISL Administration no later than 8 days after the date that the examination was set. The student should follow the procedure given below: Complete the Resit Application form available from the Administration Office Submit by hand to the Office Administrator A student who has failed to take the final examination will not be eligible to for a resit. He/she will have to repeat the paper in the next semester. A student who has failed the assignments part of any paper will not be eligible for a resit in that paper but must repeat the paper.

5.8 ATTENDANCE A student is expected to maintain 80% attendance. A student is recorded ABSENT if he or she is away from class. If a student arrives in class 15 minutes after the commencement of the lesson he/she is also marked ABSENT. Prior information or valid reason/s for absence/s will be considered under mitigating factors for assessment purposes. If a student is sick and is unable to attend class, he/she should inform the administrative office by 9.30 in the morning. The students teacher (s) will then be informed. If the student is sick and absent for 2 consecutive days or more he/she must provide the school with a medical certificate from a New Zealand registered medical practitioner. If the student has other reasons for which he/she is absent, then the matter should be discussed with the Manager by phone. Depending on the nature of the case, the Manager may advise the student to discuss the matter with the Director.

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If a student fails to inform the school of his/her absence, then the following steps will be taken: 1. 2. 3. In day 2 of the students absence, the administrative office will make a phone call to the student. The Manager and the teacher(s) concerned will be informed of the outcome of the phone call. If the student cannot be contacted for 3 consecutive days, the Manager will authorize a house visit by two or more AISL staff for safety and welfare purposes. If the house visit goes unanswered, then the Manager will follow Emergency Procedures set out in the Student Handbook.

A students attendance that falls below 85% will be issued a warning in writing. If, after two warning letters, a students attendance still falls below the level of requirement (80%), then he/she will be given a final letter of notification which may include suspension and/or termination of enrolment at AISL. If an international students enrolment at AISL is terminated, Immigration New Zealand will be informed. If a student is away for 5 or more consecutive days or is requesting extended absence from AISL (for more than 5 days) he/she must complete the AISL Leave of Absence Form from AISL Administration. Leave beyond 5 days may only be approved under exceptional circumstances. Since such a leave may jeopardise the immigration status of an international student, the applicant concerned is required to seek permission through the AISL Director or the Manager. A students attendance is recorded in student files and in the Student Progress Reports presented at the end of each term. English Language Students Classes start at the times listed in the timetable. Students are required to bring books and materials every day and course tutors/lecturers will advise students of the necessary materials and stationary during week one. Additional materials and stationeries may be required from time to time and students will be advised of these changes by their tutor/lecturer in advance. An English dictionary is necessary for all English Language students and must be brought to class each day. Academic Programme Students Every student is expected to abide by the timetable and attend class on time. Relevant textbooks and writing materials should be brought to class every day. Additional materials and stationeries may be required from time to time and students will be advised of these changes by their tutor/lecturer in advance. Other considerations regarding attendance will have to be taken up with the Academic Manager of AISL. 5.9 APPLICATION FOR AEGROTAT AND COMPASSIONATE PASSES Application for Aegrotat/Compassionate consideration is applicable for tests and exams but not for assignments. If a students preparation and/or performance/attendance for an examination or test is impaired for reasons beyond that students control then they are advised to complete an application for either aegrotat or compassionate pass. The student must provide evidence with the application and must have attained at least 80% attendance for their application to be considered. Application forms are available from the administrative office. The application form must be completed and returned by hand to the office administrator within 8 days of the test or exam. However it is important to note that If a student is applying for an aegrotat on the grounds of a DNC or an impaired performance then they MUST see a registered medical practitioner either on the day of the exam or test or one day before or after the affected exam/test. If applying for impaired preparation then they MUST have seen a registered medical practitioner within a fortnight prior to the affected exam/test. 5.10 CERTIFICATE OF COMPLETION To successfully complete the programme students must complete the 12 papers with at least 80% attendance and attain a final weighted grade of C or better.

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5.11 AWARD OF MERIT The AISL Board of Directors will select students for the award of academic merit based on the following criteria: Students must achieve no less than 80% attendance for each module Students must pass 12 papers consisting of 6 compulsory core papers and 6 electives. Students must complete assessments of all 12 papers with final weighted grade C or better.

6.

ADMINISTRATION 6.1 REGISTRATION AISL considers the students academic records, qualifications and work experience as bases of registration and enrolment. Registration can be done on-line by visiting and downloading the brochure and Enrolment Pack from our website www.aisl.ac.nz or dropping by our Auckland Central Business District at 253 Queen Street, Level 5/Smith and Caughey Building, Auckland. A Conditional Offer of Place will be given to an applicant showing the course fee and meeting the course entry requirements. A Final Offer of Place will be given to the applicant after all enrolment requirements have been submitted including but not limited to, tuition for a full-time course has been paid one month before the starting date of the course and completing the AISL Tuition Agreement. Complete enrolment details are provided under Enrolment (5.3) below. (Early payment is necessary for NZ Immigration office to consider the visa application. However, other requirements are necessary before lodgement.) A receipt will be issued upon payment. 6.2 PAYMENT Payment of course fees can be done through the following: Bank draft in NZ dollars must have the following information at the back of the draft: full name, programme and student reference number; Bank cheque in NZ dollars must be made out to: Public Trust ANZSIIS International School Telegraphic transfer for those outside New Zealand will need the following bank details: Account name: Bank name: Branch: Account number: Swift code: Public Trust ANZSIIS International School Bank of New Zealand North End, Wellington 020536-0305865-01 BKNZNZ22

The student should notify AISL when a telegraphic transfer is made, by sending a facsimile of the bank transfer document to +64 93071130 or to admin@anzsiis.co.nz. AISL will issue an official receipt which will be included when lodging an application for a student Visa. 6.3 ENROLMENT Enrolment at AISL is official once the entry requirements are met and the course fees paid. However, the complete enrolment process must be finalised during the orientation week or in the week preceding the commencement of the r course. Student/s must disclose any changes in personal information presented to AISL through AISL Administration. a. AISL Enrolment Application: Complete the application form

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b.

Submit all relevant documentation listed in the enrolment application form Conditional offer of acceptance is issued then go to b Application for enrolment is rejected. A written decline letter is posted to your address

AISL course enrolment fee covers: Use of learning resources including books, audio and video materials and other relevant resources Use of computers, internet and other online learning materials (for course related sites only) Please note that students are required to complete the AISL Tuition Agreement Form. AISL administration enrolment includes: Providing personal details of accommodation and type, address, telephone number/s (See Appendix B) Provide names and phone numbers of relatives and/or people to contact in case of emergency Access information on support services Present evidence of health and travel insurance Access information on follow-up study, courses and employment services Familiarisation of AISL school, staff, facilities, services, rules, policy and procedures Receive information about immigration, rights, responsibilities and visa requirements

c.

6.4 ORIENTATION The AISL orientation programme is scheduled for the week preceding commencement of the course start date. The orientation programme is outlined as follows: Placement test completed (English Programmes only) Completion of enrolment fees and administration Overview of organisation structure, responsibilities etc. Introduction to the AISL Director and the Manager for the Code of Practice Introduction to the AISL staff and key personnel Introduction to the staff providing cultural and settlement assistance Familiarisation with AISL Student Handbook (AISL Student Handbook has been issued to you) Overview of programme (A prospectus is issued to each student) Information on programme completion requirements and overview of assessment procedures (including Pre & Post Assessment, reporting of Unit Results, Examinations, Assignments, Tests, Grading table) Receive from course tutor Receive course timetable Receive course educational materials and suggested textbooks/materials Photocopying is available to students at 20cents per copy. Copying for Immigration and/or Recruitment purposes is free. See Richard of Flor. Attendance Requirements Rules and Conduct Eligibility for Health Services General Support and Counselling Services Smoking, Drugs and Alcohol Emergency Procedures Communication procedures Class transfer procedures Note: Only one class transfer request will be processed providing there is available space in the class being transferred to and good reason/s for the request. Building Evacuation / Earthquake / Bomb Threat or Explosives Emergency Procedures Cheating and Plagiarism Familiarisation of AISL facilities (Guided tour around the school) House-keeping tea room, classroom, building, lifts cleanliness etc. Familiarisation of local facilities including but not limited to: public library, transport, public service offices and health facilities Complaints/Appeals Procedures

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Withdrawal/Refund Procedures Student Fee Protection/Student Trust Account documents completed/signed Change of Name/Accommodation Form (AISL Form S6) Follow your dreams AISL Correspondence/Communication form (Copy for students) Getting help / International Student Pamphlet Information on Driving laws, licensing requirements, and road traffic safety Summary Code of Practice for the Pastoral Care of International Students 2010 Holidays

6.5 FEE PROTECTION POLICY TRUST ACCOUNT All tuition fees paid by the students to AISL are held in a Public Trust account in accordance with Section 236A of the Education Amendment Act 1989. REFUND POLICY Upon enrolment, a student will be required to complete forms for the protection of his/her fees. This process will also provide the student an outline of what is required to b e done when making a claim (See Student Handbook Appendix C). In case of a refund, the following policies should be observed: Written Letter of Withdrawal. Before a refund is to be processed, a letter of withdrawal from the course has to be submitted to the Manager and duly signed by the concerned student stating his/her reason(s) for the withdrawal. This is then subject to the approval of the Management Board. Withdrawal before the commencement of the course. In the event of a student withdrawing from a course before the start of classes, a full refund of the tuition fees will be given less 10% or $500, whichever is lesser. Withdrawal from courses which are less than three months in duration. In the event of a student withdrawing from a course in which the delivery is less than three months, a refund of 50% of all tuition fees will be given if it is within the first eight (8) days after the scheduled start date of the course. If the withdrawal is after 8 days or more following the course/programme start date, no refund of tuition fees will be given. Withdrawal from courses which are more than three months in duration. In the event of a student withdrawing from the whole program or course, a full refund of all tuition fees will be given if withdrawal is within eight (8) days (or 7 days after the first day) of the course commencement, less 10% or $500, whichever is lesser. No refund will be given if withdrawal is after 8 days or more following the course/programme start date, except at the discretion of the AISL Director. If a student withdraws from his/her course of study before the completion date because of a valid reason or for exceptional circumstances, he/she will be entitled for a refund of tuition fees subject to the discretion of the Management Board. No refund of tuition fees will be given in cases where a student has been enrolled for more than 8 days and : a) The students enrolment application was found to have some inaccuracies in any way and the contract is terminated b) The student wishes to transfer to another school c) The student is expelled from the school for a valid reason.

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NB: In the unlikely event that AISL is unable to deliver the programme or course due to exceptional circumstances such as insolvency or regulatory closure, the student will be entitled to a full refund of fees for any undelivered tuition.

6.6 FILES AND RECORDS All personal information including academic records and transactions details may be viewed by student/s upon request to AISL Management. 6.7 QUALITY MANAGEMENT SYSTEM As a committed Education and Training Provider, AISL ensures that an effective Quality Management System functions and reflects its goals and objectives. 6.8 COURSE AND TUTOR/LECTURER EVALUATIONS Students are provided with the opportunity to evaluate the course including their tutor/lecturer. Course and Tutor Evaluation forms are presented to students for completion at the end of each term. The evaluation forms give students the opportunity to rate their satisfaction levels and provide written comments. Evaluation results are recorded and analysed for the purpose of reviewing and improving education quality and standards at AISL. 6.9 COURSE EDUCATIONAL MATERIALS Recommended textbook/s and readings for each course are listed during week one of each course. Additional learning materials are presented by the AISL to limit student costs. The School has a computer station and library to supplement class-related educational material. Stationery required for each course, including costs are provided in the AISL Enrolment Package. 6.10 CHEATING AND PLAGIARISM Cheating is not accepted at AISL. Students will be advised in advance of assessment requirements (formal and informal) and criteria. These include instructions on assessment procedures. Students must comply with these instructions and procedures during assessment. Failure to comply may be construed as cheating. Therefore if students are in doubt, they are encouraged to ask their tutor/lecturer for clarification of assessment requirements. Determining whether or not a student has cheated depends on the student/s intentions. AISL Management must be informed of any evidence relating to cheating for investigation purposes. Following investigation, if AISL Management decide that cheating has taken place then disciplinary action must be taken. Plagiarism is copying or taking ideas or passages from another persons work without acknowledging the author of that work. The students will be advised by their tutor/lecturer on how to avoid plagiarism. 6.11 SCHEDULE OF CLASSES Academic Programmes: The schedule of classes are divided into three shifts: M-F, 8:00 am - 12:15 pm, 1:15 pm - 5:30 pm and Sat, 8:00 am 12:15 pm, 1:15 pm 5:30 pm and 6:00 pm 8: 00 pm. Details of the schedules are given at the beginning of classes and are also available in the AISL Prospectus. 6.12 RULES AND CONDUCT Students will not disrupt/impede the work or activities of staff, the guests and/or other students. Students will not disrupt/impede the work or activities of other tenants and/or members of the public in the building. Students will not participate in harassment or discrimination that is of a sexual, cultural, religious, or other ethnic nature. Students will not behave in a manner that is considered threatening and/or intimidating. Students will not engage in illegal activities whilst enrolled and must obey New Zealand laws at all times. Students will not participate in encouraging, assisting, aiding or concealing activity related to breaching AISL rules including cheating.

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Students will not give false information or conceal information relevant to AISL Administration under the Education Act 1989. Students will not access and/or alter private and confidential AISL information without the consent of the AISL Management. Students will not engage in unacceptable behaviour which includes but is not limited to: Disrespect to others at AISL and in the building Repeatedly fail to complete Course/Programme work or assigned tasks. Smoking inside the AISL building Damage AISL property Endanger the safety of others Failing to adhere to AISL Rules

6.13 DISCIPLINE PROCEDURES Counselling will be offered prior to the use of discipline procedures. Where there is evidence of a breach of AISL Rules the following disciplinary procedures will apply: 1. Formal Verbal Warning The Manager and/or Director will issue a formal verbal warning in person and this will be recorded on the students confidential file. The Student will be required to sign an acknowledgement that the stage 1 warning has been given. Formal Written Warning The Manager and/or Director will issue a formal written warning by hand and this will be recorded on the students confidential file. The Student will be required to sign an acknowledgement that the stage 2 warning has been given. Formal Final Written Warning The Manager and/or Director will issue a formal final written warning by hand and this will be recorded on the students confidential file. The Student will be required to sign an acknowledgement that the stage 3 warning has been given. Formal Written Notice of Expulsion The Manager and/or Director will issue a formal written notice of expulsion by hand and this will be recorded on the students confidential file. The Student will be required to sign an acknowledgement that the stage 4 expulsion has been given. Note: Evidence of illegal or criminal activity could result in immediate escalation of disciplinary action to stage 4 at the discretion of AISL Management.

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3.

4.

6.14 GRIEVANCES PROCEDURES If you want to lodge a complaint it is suggested that you discuss academic matters with the tutor concerned and issues other than academic directly with the Administrator, Pastoral Care. If problems are not resolved at this stage, the student is advised to take the matter to the AISL Manager who can arrange a meeting for you to speak with the appropriate person to help solve the problem. Should this discussion or dialogue fail, then the internal complaints procedure should be followed (See Internal Complaints 6.15). 6.15 INTERNAL COMPLAINTS In lodging a complaint please follow the procedure below. 1. A letter or verbal complaint or inquiry is received by the Office Administrator at AISL office. If the matter is an inquiry or concern then appropriate guidance and Assistance will be provided by the AISL Manager. A verbal

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complaint may be resolved in discussion with the AISL Manager. If this cannot be resolved by the Manager then s/he will refer the student to the AISL Director. 2. The student and the Director are called to meet, discuss and resolve the complaint. If the matter remains unresolved at this point then the student is advised to present the complaint in writing. (Note: Assistance and advocacy for rights in this process are detailed under General Support and Counselling). 3. A letter of acknowledgement is sent to the student upon receipt of the letter of complaint (within 8 work days). 4. The complaint is reviewed by the Director and Manager and /or Staff Member. 5. All information concerning the complaint is investigated. 6. Further information is obtained if necessary. 7. The findings of the complaint investigation are put into writing and presented to the student for comment within 15 work days. 8. The student may reply to provide further information and/or may choose to accept or reject the findings. 9. If the complaint is accepted and/or upheld by AISL then the student is invited to the office to discuss remedial terms and/or resolution action (including but not limited to AISL refund policy). 10. If the complaint is rejected then the student is advised in writing of the reasons for the rejection. 11. If the student is still unsatisfied at this point then he / she is advised of IEAA complaints option and is given the contact details as follows: 6.16 INTERNATIONAL EDUCATION APPEAL AUTHORITY (IEAA) The IEAA is an independent body established to deal with complaints from international students about pastoral care aspects of advice and services received from their education provider or the providers agents. The IEAA enforces the standards in the Code of Practice. You can write to the IEAA at: International Education Appeal Authority Tribunals Unit Level 1, 86 Custom House Quay Private Bag 32001 Panama Street Wellington New Zealand Phone: +64 4 462 6660 Fax: +64 4 462 6686 Email: ieaa@justice.govt.nz Website: www.minedu.govt.nz

The IEAA will refer complaints that are not about pastoral care to another regulatory body if appropriate. The education provider will be given a reasonable time to remedy the breach. If the breach is not remedied within that time, The IEAA may refer the complaint to the Review Panel. The Review Panel can remove or suspend an education provider as a signatory to the Code, meaning that the provider would be prevented from taking anymore international students. Only the IEAA can refer complaints to the Review Panel.

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7.

SERVICES AND FACILITIES 7.1 CODE AISL has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Minister of Education. Copies of the Code are available on request from this institution or from the New Zealand Ministry of Education website at http://www.minedu.govt.nz/goto/international. 7.2 IMMIGRATION Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service, and can be viewed on their website at http://www.immigration.govt.nz 7.3 ELIGIBILITY FOR HEALTH SERVICES Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health, and can be viewed on their website at http://www.moh.govt.nz. 7.4 ACCIDENT INSURANCE The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at http://www.acc.co.nz. 7.5 MEDICAL AND TRAVEL INSURANCE International students must have appropriate and current medical and travel insurance while studying in New Zealand. 7.6 PHOTOCOPYING Students are entitled to photocopy AISL educational materials. Due to copyright laws this is strictly monitored and AISL Administration will provide photocopy services and guidelines. 7.7 BORROWING AISL EDUCATIONAL RESOURCES Students are encouraged to use the AISL library and resource room. Borrowing facilities are available and the AISL Resource Person will assist you with borrowing AISL resources. 7.8 COMPUTER STATION Guidelines and rules: Computers available in the Computer Station remain the property of AISL. No food or liquids are to be consumed near the computer/s. Computers are to be used for study purposes only. Only AISL staff and students are authorised to use computers in the Computer Station. Software must not be added or removed from computer systems or from the premises without prior authorization from AISL Director/s. Personal software and/or disks/CD-ROMS must not be bought into the Computer Station without AISL Management consent. Assistance with computers will be provided upon request.

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Email and Internet use must be kept to a minimum and must be used for study purposes only. Computers are not to be used for personal interests unrelated to the students course of study. In special cases students may request permission to use the computer for personal reasons however this requires the prior authorization of AISL Management. Students are not to access and/or download the following; Objectionable material, pornography, viruses, chain emails, internet gambling and/or internet purchases. It Is strictly against AISL Policy to send, download, access or store information that AISL considers; offensive, objectionable, illegal, defamatory, fraudulent, hateful, racist or demeaning. Any action/s that violate New Zealand laws or that may bring AISL into disrepute is prohibited.

Any activity that AISL considers to be in breach of these policy guidelines may result in disciplinary action. Therefore students are advised to ask the AISL IT Administrator for clarification before using the Computer Station. Please note, guidelines and rules on using the Computer Station are also posted on the Computer Station notice board. 7.9 IMMIGRATION AND VISA REQUIREMENTS 1. STUDENT VISA/PERMIT SERVICES AISL offers Immigration Advisory services through its affiliated consulting company ANZSIIS Consulting Ltd. Company Director, Ms Rosemarie Scholes is a Licensed Immigration Adviser and can advise and assist you on all types of visas/permits to or in New Zealand (Note: fees may be charged). For further details please visit our website www.anzsiis.co.nz. Alternatively you may seek assistance at your nearest Immigration New Zealand office [www.immigration.govt.nz], Embassy or High Commission. Note: AISL students will be notified in writing two months prior to the expiry of their visa/permit and recommended renewal. 2. STUDENT VISA APPLICATION The following documents are required for Student Visa application: Completed student visa application form. This is available from the New Zealand Immigration Service, New Zealand Embassy, or from ANZSIIS International School. Current passport. This should not expire while you are in New Zealand. Student visa application fee. This varies depending on the country of origin and will be indicated when you receive your visa application form. Offer of place. This will be given by AISL. Tuition fee receipt/s. This will also be given by AISL. Guarantee of accommodation. This letter assures you of a place to live in while studying at AISL. Should you wish AISL to make arrangements regarding your accommodation, do notify us the completed accommodation application form at least two weeks before you plan to arrive in order for us to include this information when we send the Offer of Place. Evidence of sufficient funds. This may be your or a sponsors personal bank statement, passbook, or travellers cheques amounting to at least NZ10,000.00 per year to support you while living in New Zealand. Medical certificates. This is an x-ray certificate required from students who intend to study in New Zealand for more than six months. Evidence of travel arrangements. This is an airline ticket to leave New Zealand or funds needed to pay for the ticket. A particular IELTS result is required for some applicants.

Contact Ms Rosemarie Scholes (Licensed Immigration Adviser) for further details on Immigration/Visa requirements at www.anzsiis.co.nz

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Contact Immigration New Zealand www.immigration.govt.nz 7.10 ACCOMMODATION ASSISTANCE PERSON AISL does not arrange accommodation for students. However if you require information or have any concerns about accommodation in New Zealand then please contact Ms Florence Agbayani. Ms Agbayani may be contacted by email on florence@aisl.ac.nz or by phone +64 9 3071130. Please note that once you have confirmed your accommodation you must provide details of this to AISL administration. It is essential that you inform AISL of any changes in your accommodation arrangements. (See Appendix D). 7.11 GENERAL SUPPORT AND COUNSELLING SERVICES AISL contact person for general support and services is Ms Florence Agbayani. Florence may be contacted by email on florence@aisl.ac.nz or by phone on 0064 9 3071130. The following Auckland organizations can be contacted anytime you need assistance: EMERGENCY Police/Fire Service/ Ambulance Licensing and Vetting Service Centre Alcohol & Drug Problems Al-Anon Family Groups (All Hours) D.A.R.E. Foundation of New Zealand Narcotics Anonymous Quitline (Smoking) Accommodation Housing New Zealand Counselling , Health & Information Auckland Sexual Abuse Health Asian Health Support Service Chinese Lifeline Family Planning Association New Zealand Gambling Youthline Healthline Lifeline Problem Gambling Foundation of New Zealand Schizophrenia Fellowship Auckland Inc Sexual Health Service Tenancy Services Womens Refuge 24 Hour Crisis Service (Auckland) General Auckland Regional Migrant Services Charitable Trust Maxx - Bus Information Chinese New Settlers Services Trust Citizens Advice Bureau (CAB) CAB International Student Service CAB Mandarin Line Community Law Centre (Auckland) Doctor Ethnic Affairs Language Line Justice of the Peace

111 (04) 474 9413

(09) 379 4871 (04) 238 9351 0800 628 632 0800 778 778

0800 801 601

(09) 623 1700 (09) 442 3219 (09) 522 2088 or 0800 888 880 0800 372 5463 0800 654 659 0800 611 116 0800 543 354 or (09) 522 2999 in Auckland (09) 369 0690 (09) 378 9134 (09) 307 2885 0800 836 262 (09) 378 1893

(09) 625 3090 (09) 366 6400 (09) 355 0008 0800 367 222 (09) 309 3479 (09) 634 2840 (09) 378 6085 (09) 373 4055 0800 656 656 Refer to telephone book for contact details

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Maternity Care Refugee Services Regional International Education Organisations (Study Auckland) Government Agencies Department of Internal Affairs - Translation Service Employment Relations Infoline Human Rights Commission Inland Revenue Legal Aid International Education Appeal Authority Ministry of Education International Policy and Development Unit Ministry of Justice NZ Immigration Studylink Workbridge Land Transport and Safety Authority (LTSA) LTSA General Road Safety LTSA Driver Licensing LTSA Road User Charges Novice Driver Practice Programme 0800 Practice Trauma and Counselling Support Service Auckland HELP Foundation (Sexual Assault Victims) 24 Hours Womens Refuge Family Planning Association Gambling Crisis Hotline 7.12 TREATY OF WAITAINGI

0800 686 223 (04) 815 9100 (09) 979 7043

0800 TRANSLATE (0800 872 675) 0800 800 863 0800 496 877 0800 227 774 (09) 306 3315 (04) 462 6660 (04) 463 8787 (04) 918 8800 (09) 914 4100 0800 889 900 (09) 302 2836

0800 699 000 0800 822 422 0800 655 644 (0800 772 284)

(09) 623 1700 (09) 378 1893 (09) 378 0675 0800 654 655

The Treaty of Waitangi (Tiriti o Waitangi) which is celebrated every 06 February protects the interests of the Maori people; provides settlement for the British Crown (United Kingdom of Great Britain and Ireland); and supports a Government that maintains harmony and stability among its inhabitants. Maoris are allowed to be in control of their own affairs, resources, property, ownership, customs and beliefs even after they have given up their sovereignty to the British Crown. It likewise upholds the right of governance by the British Crown for as long as they can defend them from any attack or invasion. th Although the legal standing of the Treaty declined in the 19 century, the relationship between the two parties was th confirmed in the late 20 century. At present, the Treaty serves as an agreement of alliance between Maori-Crown relations founded on bi-cultural comradeship and support. 7.13 WELFARE SUPPORT SERVICES A Summary of the Code of Practice for the Pastoral Care of International Students The Code sets standards for education providers to ensure that: high professional standards are maintained the recruitment of international students is undertaken in an ethical and responsible manner information supplied to international students is comprehensive, accurate, and up-to-date students are provided with information prior to entering into any commitments contractual dealings with international students are conducted in an ethical and responsible manner

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the particular needs of international students are recognised international students are in safe accommodation all providers have fair and equitable internal procedures for the resolution of international student grievances

Full details of what is covered can be found in the Code itself. The Code also establishes the IEAA and the Review Panel to receive and adjudicate on student complaints. AISL has appointed Mr Richard Mendez and Ms Florence Agbayani as resource personnel for all enquiries relating to the Code of Practice for the Pastoral Care of International Students. Richard may be contacted by email on richard.mendez@aisl.ac.nz or by phone on +64 9 3071131. Florence may be contacted by email on florence@aisl.ac.nz or by mobile on +642102933866 and/or by phone on +64 9 3071130.

7.14 CULTURAL AND SETTLEMENT ASSISTANCE AISL provides students with information guidelines and support relating to cultural issues and settlement assistance. We acknowledge and integrate learners cultural values and beliefs throughout the establishment and provide counselling services for students requiring support relating to cultural issues in accordance with The Code under section 15.2.2 and Appendix 3. The contact person for cultural support is Mr Antonio Antig. He may be contacted by email on tony@aisl.ac.nz or by mobile on +64211585298 and/or by phone on +64 9 3071130.

7.15 NEW ZEALAND LAWS Information pamphlets concerning aspects of New Zealands culture, laws and settlement services will be provided to students during orientation. Information is also posted on the student notice board. It is essential that all students familiarise themselves with New Zealand laws relating to driving, driver licensing requirements, road traffic safety, pedestrian and cycling safety laws. See Appendix E for further information. If students have any concerns relating to New Zealand Laws then please contact Mr Steve Scholes by email on steve@anzsiis.co.nz or by phone on 0064-93071130.

7.16 INFORMATION ON DRIVING LAWS, LICENSING REQUIREMENTS AND ROAD TRAFFIC SAFETY Driving in New Zealand It is recommended that students do not drive in New Zealand unless they have had full lessons for New Zealand driving conditions and passed the required driving tests. Before students drive in New Zealand it is essential for them to read the Road Code to learn about the rules of the road, especially the give way rule which differs from many other countries. Students should ensure that full insurance cover is obtained if a car is purchased. If a student has a drivers license from another country or an international driving permit, he/she may drive in New Zealand for a maximum of one year. If the student would like to continue driving after this one year period, he/she must hold a New Zealand license. There are three kinds of license which are as follows: Learner License A person wishing to apply for this license should be at least 15 years of age. This licence is obtained after passing the theory test. With a Learner License, a person may begin driving, but only with a supervisor who is an experienced driver. The Learner Driver may carry passengers, if the supervisor agrees. If a driving instructor is used during this time, payment must be made for each hour of instruction approximately NZ$50.00 per hour; Restricted License After six months as a Learner Driver, application may be made to attempt a practical driving test for a restricted license. On passing this test, the Learner Driver may drive on his/her own between 5:00am and 10:00pm. For other hours a supervisor must accompany the Learner Driver. The latter may carry close relatives and other passengers only if there is a supervisor with a Full NZ Driver License and only if the

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supervisor agrees. Drivers from other countries may not need to sit the practical test they are advised to find out if this applies to them. Full License After eighteen months as Restricted License Driver and if the driver is under 25 years old, he/she may apply for a Full License. If the Restricted License holder is already 25 years or over, he/she may apply for a Full License after six months.

For comprehensive information about driving in New Zealand, from road rules to vehicle safety, visit the website www.ltsa.govt.nz or phone 0800 4 HIGHWAYS (0800 44 44 49). Driving Laws New Zealand Police enforce New Zealand driving laws. There are penalties such as fines, licence disqualification or suspension, vehicle impoundment, and imprisonment for breaking the driving laws. For more information about Penalties and Offenses, refer to Land Transport NZ website. All drivers must carry their licence with them when they drive on public roads. New Zealanders drive on the left-hand side of the road. Intersections are places where two or more roads intersect or meet. Look for traffic wherever it may come from and give way to your right. Refer to the Road Code for more detailed information, as New Zealands Give Way Rules are unique. Do not drink alcohol before driving in New Zealand, drinking and driving laws are strictly enforced. The speed limit is 100km/h on the open road and 50km/h in urban areas. You will find multi-lane motorways and expressways on the approaches to the larger cities, with most roads being dual carriageways. Signposting follows standard international symbols and all distances are in kilometres (km). Both drivers and passengers must wear a safety belt in both the front and back seats. All children under the age of five must be properly restrained by an approved child restraint when travelling in cars or vans. Driving when you are tired or have not had enough sleep can affect your driving. Signs of fatigue include finding it hard to focus, poor decision-making, and slower reaction times. Plan your trips so you have plenty of sleep before you drive. If you are driving and you feel tired, stop driving and have a sleep, drink water or coffee, and circulate fresh air into the car. Most city parking requires drivers to pay and display a receipt. Vehicles can be towed away, at the expense of the owner, if they are parked illegally. The Land Transport (Unauthorised Street and Drag Racing) Amendment Act 2003. Police can impound vehicles, at the owners expense, for operating the vehicle in a race or in an unnecessary exhibition of speed or acceleration, or causing the vehicle to undergo a sustained loss of traction (e.g. wheel spins). If in an accident, exchange details with other drivers involved (name, telephone number, address, type and colour of vehicle, vehicle registration number, insurance company). If the accident is serious and/or the other driver denies fault, note down other factors such as names of any witnesses, road names, if either party was carrying passengers, the time of day, the weather conditions. If someone is injured or killed an accident it must be reported to the Police. If the Police do not attend the accident, report it at the nearest Police station within 24 hours. For emergency assistance at the scene of an accident, call 111 and ask for the emergency service required (e.g. Police, Fire or Ambulance). In the case of a non-injury accident, a driver or rider must give his/her name and address, the vehicle owners name and address, and the registration plate number of his/her vehicle to other people involved in the accident. If a non-injury accident results in damage to an unoccupied vehicle or other property belonging to someone else, this must be reported to the owner of the property within 48 hours. The driver must give his/her name and address, the registration plate number of his/her vehicle, and the location of the accident to the owner of the damaged vehicle or property. In cases where the owner of the damaged unoccupied vehicle or property is unknown or cannot be contacted, the accident must be reported to the Police at the nearest Police station within 60 hours.

Alcohol and Driving The amount of alcohol drivers under twenty years old are legally allowed to drink before driving is so small that it is safer not to drink at all. Driving while over the legal alcohol limit is a criminal offence in New Zealand. It is advisable that no driver should drink and then drive. There are heavy penalties/punishments, including large fines or jail terms, for people who drink and drive. Should you have an accident whilst you are driving over the limit your insurance will not be valid. Motorists, Cyclists and Pedestrians

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Motorists and cyclists have rights and responsibilities on New Zealand roads. Pedestrians have rights and responsibilities when they are crossing roads. Advice for motorists: Give a cyclists space (half a car width) and dont force past them. Watch for sudden movements, especially in windy conditions which make cycling difficult; Use dipped headlights for oncoming cyclists; Park with care; look for cyclists before opening a door; Always stop for pedestrians on pedestrian crossings; Always stop when requested by school patrols, which control children crossing roads. Advice for cyclists: Always wear a safety helmet; Wear a clothing that makes you visible; Ride single file in town/city traffic; Think ahead and signal to show motorists what you intend to do; Always stop for pedestrians on pedestrian crossings; Always stop when requested by school patrols, which control children crossing roads. DO NOT: jump red lights; ride on pavements; ride on pedestrian crossings; ride up a one way street, against the traffic. Advice for pedestrians: Cross the road on pedestrian crossings if they are available, and walk quickly over the crossing; Wear visible clothes at night; Signal to drivers and cyclists so they know what you intend to do.

7.17 SMOKING, DRUGS AND ALCOHOL Smoking Shopkeepers will not sell tobacco to anyone under the age of 18. Smoking is banned in most public buildings and in many private buildings. It is not permitted in restaurants and hotel bars. Smoking is not permitted in AISL building. Drugs and Alcohol Unless specifically approved by the management, students are not permitted to consume alcohol at school or at any function or activity arranged by the school. Any contravention of the following bans may result in Automatic Expulsion from AISL In possession of alcoholic liquor/non-prescribed drugs. Under the influence of alcohol liquor/non-prescribed drugs. Consuming alcoholic liquor/non-prescribed drugs within the confines of AISL building or during class hours or between classes.

Note: Drugs include any controlled drugs as defined in the Misuse of Drugs Act (1975). Using non-prescription drugs is illegal in New Zealand. Note: New Zealand has strict laws for the use of alcohol. You must be aged 18 or over, to buy alcohol or enter a bar where it is sold. You will be asked for identification if you look under the age of 25. 7.18 EMERGENCY PROCEDURES AISL provides the following services in relation to emergency procedures: AISL will report all emergencies and/or accidents in accordance with The Code and as outlined in Appendix 2(a-d). The AISL Manager is responsible for reporting emergencies to the appropriate agency. An emergency is a situation that requires immediate action. The Manager is available for contact 24/7 on MOB: 0272474406 in cases of emergency. If a

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situation arises which does not require immediate action but is of a serious nature relating to student/s then it must be reported to The Manager within 48 hours. If staff and/or students are unsure whether a situation is an emergency or not then he/she must contact The Manager immediately.

The designated AISL contact person (AISL Manager) has: A mobile phone that is carried with them at all times and never switched off A current first aid certificate Medical information about international students, including allergies and health conditions and concerns Contact information for agencies and student agents, insurance companies next of kin

AISL FIRE Emergency Procedures are provided in week one of course commencement and posted on the AISL student notice board. NOTE: AISL is bound by The Education (Export Education Levy) Regulations 2007 as administered by the Ministry of Education, pursuant to Section 238H and 238D of the Education Act 1989.

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APPENDIX A- Course Overview Summary

Programme Factual Summary

Title of Programme: Level: Credits: Nature of approval sought: Nature of qualification: Title of qualification completed as part of the programme: Duration of the programme: NZSCED Subject Code:

Certificate in Preparation for IELTS Level 5 5 100 NZQA course approval Certificate Certificate in Preparation for IELTS Level 5 This programme will be delivered for five hundred twenty (520) contact hours and four hundred and twenty (420) self directed study hours spread over 26 weeks. NZSCED 091501 Student candidates must meet the following requirements for entry into the programme: English background - Local and International students IELTS level minimum 5.0 or

Entry requirements:

Course description:

At least 4 years minimum high school (medium of instruction is English) or pass AISL English Language Diagnostic Test; Pass the Interview 18 years of age. The Certificate in Preparation for IELTS Level 5 is designed to equip the learners with the necessary communicative skills and competencies in the use of English Language for personal and professional endeavours. It focuses on the acquisition of the four macro skills (Listening, Reading, Writing and Speaking) as fundamentals to the development of English Proficiency both oral and written. 26 | P a g e

The course aims to develop and strengthen the English proficiency and competency of both local and international students. The Certificate in Preparation for IELTS Level 5 primarily caters to overseas nurses who wish to gain New Zealand nursing registration and require further IELTS instruction to meet the Nursing Council of New Zealand IELTS requirements. The programme targets students who require IELTS score of 7 minimum in each module for professional registration; 6.5 for immigration requirements under the Skilled Migrant Category policy; 6 to 6.5 for university entry; and 5 to 5.5 for other tertiary education entry requisites. On completion of this programme, the students who intend to work where English is the language of communication will be able to maximize their IELTS band score by improving their English Proficiency underscoring all four language skills, (i.e. Listening, Reading, Writing, and Speaking) in communication. Face-to-face in a classroom setting. Modules of instruction are delivered face-to-face in a classroom setting including dialogues, dyads, formal and informal approaches, tutorials and traditional lecture and interaction methods Written and oral. On successful completion of the 4 modules with at least 85% attendance and attain a final weighted grade of C or better. 30 November 2009 20 hours 18.5 hours 38.5 hours ANZSIIS International School Ltd (AISL) Course Coordinator: Dr. Muna Hallis

Targeted study body of the programme:

Outcome statement:

Delivery mode:

Delivery methods:

Assessment modes: Qualification awarded: Proposed start date: Average teaching hours per week: Average-self directed hours per week: Total study hours per week: Qualifications developer: Contacts:

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APPENDIX B- Student Contact Details

Physical Address: 253 Queen Street, Level 5/Smith & Caughey Building Auckland, New Zealand Tel: +64 9 3071130 Fax: +64 9 3071129 Website: http://www.aisl.ac.nz Email: admin@aisl.ac.nz Mailing Address: PO Box 44093 Pt. Chevalier, Auckland, New Zealand

STUDENT CONTACT DETAIL FORM

Please complete the details and return to: The Recruitment Manager ANZSIIS International School 253 Queen Street Level 5/Smith & Caughey Building, Auckland New Zealand Student Student Name Student ID Contact Details in Country of Origin Country of Origin Address

Home Phone Email Next of Kin (Name) Relationship Address

Phone Email Contact Details in Auckland Accommodation Type: (Please tick Home stay Accommodation Flat or Apartment Motel or Hotel

one) Boarding Establishment (e.g. a hostel) Own House Private Board

Residential Address

Phone Cell Phone/Mobile Email

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APPENDIX C- Sample Letter of Request for Refund

[Your Address]

[Date] The Recruitment Manager ANZSIIS International School 253 Queen Street Level 5/Smith & Caughey Building, Auckland New Zealand

Dear Recruitment Manager [it is preferable to use the managers own name] RE: Application for Refund of Fees I wish to apply for a refund of my tuition fees because ... [state reason]

Should I be successful in my request for refund, please make cheque payable to me and send to this address [address] Should you require any other information in relation to this request, feel free to contact me by mail or call me at [phone number]. I appreciate your prompt action to this matter and look forward to receiving the refund.

Sincerely

[Signature] [Type or printed name] Student ID No: ____________

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APPENDIX D- Change of Address/Accommodation/Name Form

Physical Address: 253 Queen Street, Level 5/Smith & Caughey Building Auckland, New Zealand Tel: +64 9 3071130 Fax: +64 9 3071129 Website: http://www.aisl.ac.nz Email: admin@aisl.ac.nz Mailing Address: PO Box 44093 Pt. Chevalier, Auckland, New Zealand

CHANGE OF ADDRESS/ACCOMMODATION/NAME
Student Details ID No Family Name Given Name Please tick applicable all those I wish to change my address details I wish to change my accommodation type I wish to change my name

Notification of Change of Address Country of Origin Physical/Postal Address New Zealand Accommodation Physical/Postal Address

Phone No.

Phone No.

Email Address

Mobile/Cell

Email Address

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Notification of Change of Type of Accommodation Previous Accommodation Please tick all those applicable Home stay Accommodation Boarding Establishment (e.g. a hostel) Flat or Apartment Own House Motel or Hotel Private Board New Accommodation Please tick all those applicable Home stay Accommodation Boarding Establishment (e.g. a hostel) Flat or Apartment Own House Motel or Hotel Private Board

Notification of Change of Name (Please attach a verified copy of the document(s) to support this change e.g. marriage certificate) New Name New Signature

I, the under-signed confirm that the above is true and correct information. In addition, I agree that if any of the information on this form changes, I will notify AISL.

Student Signature Date Submitted

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APPENDIX E- Information on driving laws, licensing requirements, and road traffic safety

This Appendix contains information about driving laws, driver licensing requirements, and road traffic safety that may be given to students pursuant to Section 15.3.2. Students who are old enough to own or drive a car Advice and information given to students old enough to drive should include: Recommending to students who will be in New Zealand for a reasonable period of time that they start the process of obtaining a New Zealand drivers licence on their arrival in New Zealand if they plan to drive (although this is not a legal requirement) Recommending to students that if they own a car, they should obtain at least third party insurance Information about the dangers of driving on New Zealand roads in comparison to other countries (speed, overtaking on narrow roads, ice, driving on the left hand side of the road, unsealed roads, roads with unsealed shoulders, overtaking on winding, hilly, or narrow roads). Signatories may bring in students who have had experiences driving to talk to new students at orientation. Signatories who become aware of students using fake or unlawfully bought licences should warn them of the consequences of such actions. Students should be advised at initial orientation, and in student handbooks, of the possible legal consequences of using any fraudulent documents (including exam results and other legal documents) while in New Zealand. Driving laws Information about driving laws should explain: That the New Zealand Police enforce New Zealand driving laws That there are penalties such as fines, licence disqualification or suspension, vehicle impoundment, and imprisonment for breaking the driving laws About the Give Way Rule (give way to traffic on your right). This is peculiar to New Zealand, so needs to be emphasised That drivers must carry their licence whenever they are driving That under the Land Transport (Unauthorised Street and Drag Racing) Amendment Act 2003 Police can impound vehicles, at the owners expense, for operating the vehicle in a race or in an unnecessary exhibition of speed or acceleration, or causing the vehicle to undergo a sustained loss of traction (e.g. wheel spins) That there are parking laws in New Zealand. Parking areas are sign-posted. Parking is not allowed on yellow lines. Most city parking requires drivers to pay and display a receipt. Vehicles can be towed away, at the expense of the owner, if they are parked illegally. About drink driving: The amount of alcohol drivers under twenty years old are legally allowed to drink before driving is so small that it is safer not to drink at all. Driving while over the legal alcohol limit is a criminal offence in New Zealand. There are severe penalties, including licence disqualification and suspension and prison terms for driving while over legal alcohol limit. About speeding: The maximum speed limit in New Zealand is 100km/h. Most urban streets have 50km/h limits. Speed limits are well sign posted, and can vary on the same stretch of road, so watch for them. Drive to conditions- in poor visibility and bad weather it may be appropriate to drive slower than the speed limit. About the requirement to wear safety belts: Drivers and passengers are legally required to wear a safety belt. There are fines for not wearing safety belts. About failure to give way at intersections: Intersections are places where two or more roads intersect or meet. Look for traffic wherever it may come from and give way to your right. Refer to the Road Code for more detailed information, as New Zealands Give Way Rules are unique.

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Driving when you are tired or have not had enough sleep can affect your driving. Signs of fatigue include finding it hard to focus, poor decision-making, and slower reaction times. Plan your trips so you have plenty of sleep before you drive. If you are driving and you feel tired, stop driving and have a sleep, drink water or coffee, and circulate fresh air into the car. About what to do in case of an accident: If in an accident, exchange details with other drivers involved (name, telephone number, address, type and colour of vehicle, vehicle registration number, insurance company). If the accident is serious and/or the other driver denies fault, note down other factors such as names of any witnesses, road names, if either party was carrying passengers, the time of day, the weather conditions. If someone is injured or killed an accident it must be reported to the Police. If the Police do not attend the accident, report it at the nearest Police station within 24 hours. For emergency assistance at the scene of an accident, call 111 and ask for the emergency service required (e.g. Police, Fire or Ambulance). In the case of a non-injury accident, a driver or rider must give his/her name and address, the vehicle owners name and address, and the registration plate number of his/her vehicle to other people involved in the accident. If a non-injury accident results in damage to an unoccupied vehicle or other property belonging to someone else, this must be reported to the owner of the property within 48 hours. The driver must give his/her name and address, the registration plate number of his/her vehicle, and the location of the accident to the owner of the damaged vehicle or property. In cases where the owner of the damaged unoccupied vehicle or property is unknown or cannot be contacted, the accident must be reported to the Police at the nearest Police station within 60 hours.

Driver licensing requirements Information about driver licensing requirements should explain that: Drivers must have a current and valid New Zealand Drivers licence, International Driving Permit, or overseas licence to drive a car in New Zealand. An international visitor can drive on an overseas licence for 12 months. After that they must apply for a New Zealand driver licence. Drivers must carry their licence at all times when driving To ride a motorbike in New Zealand you must get a motorbike licence New Zealand has a Graduated Driver Licence System. There are three stages: learner; restricted; and full. Drivers must pass an official test for each licence stage. A learner licence allows you to learn to drive. If you hold a learner licence, you must be accompanied at all times when driving by a supervisor (a person who holds and has held a full licence for at least two years). A restricted licence allows you to drive on your own between the hours of 5 am and 10 pm. If you wish to drive outside these hours you must be accompanied by a supervisor. If you hold a learner or restricted licence, you cannot carry passengers unless you are accompanied by a supervisor. A full licence allows you to drive on your own and carry passengers at any time. Road traffic safety, including pedestrian and cycling safety Road traffic safety information should include information on characteristics of New Zealand driving, for example: Driving on the left hand side of the road Coastal, mountain, country and town roads Roundabouts Intersections Merging like a zip. Pedestrian safety information should include: Advice that cars wont always stop for pedestrians Use of controlled crossing points (pedestrian crossings, pedestrian traffic lights) where possible Using the kerb drill to cross the road: 1. Find a safe place to cross 2. Stop one step back from the kerb (practise this by walking to the kerb and taking one step back) 3. Look and listen for traffic wherever it may come from (Look right, look left, look right again). 33 | P a g e

4. If there is traffic coming wait until it has passed, then look and listen for traffic again. 5. When there is no traffic coming walk quickly straight across the road, looking each way for traffic. Local councils often have bylaws about where you are allowed to use skateboards. Areas where you may not use usually sign posted, but you are not permitted to skateboard on the road, and generally you will not be permitted to use skateboards on busy footpaths.

Cyclists safety information should include: Cyclists are required by law to wear a properly-fitted, standards-approved bicycle helmet, when riding a bicycle on a road. Cyclists should ride on the road not on the footpath The LTSA and New Zealand Police recommend that children under 10 years old ride on the road only when accompanied by a responsible older person. Passenger safety information should include: Private cars Drivers and passengers are legally required to wear safety belts and can be fined for not wearing safety belts School and public buses a) Wait for the bus at the bus stop b) Get on the bus carefully c) Sit back in your seat quietly on the bus and dont distract the driver d) Get off the bus carefully and wait until the bus has driven away before crossing the road.

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