RUJUKAN

1. Palda VA, Llewellyn-Thomas HA, Mackenzie RG, Pritchard KI, Naylor CD: Breast cancer patients attitudes about rationing post lumpectomy radiation therapy: applicability of trade-off methods to policy-making. J Clin Oncol 1997, 15:3, 192-200.

2. Cooper AB, Joglekar AS, Gibson J, Swota AH, Martin D: Communication of bed allocation decisions in a critical care unit and accountability for reasonableness. BMC Health Serv Res 2005, 5:67.

3. Martin DK, Singer PA, Bernstein M: Access to intensive care unit beds for neurosurgery patients: a qualitative case study. J Neurol Neurosurg Psychiatry 2003, 74:1299-303.

4. Prasad S, Kapoor PK, Kumar A, Reddy KT, Kumar BN: Waiting-list prioritization in the National Health Service. J Laryngol Otol 2004, 118:39-45. 5. Cross E, Goodacre S, OCathain A, Arnold J: Rationing in the emergency department: the good, the bad, and the unacceptable. Emerg Med J 2005, 22:171-

6. Fitzsimons D, Parahoo K, Stringer M: Waiting for coronary artery bypass surgery: a qualitative analysis. J Adv Nurs 2000, 32:1243-52. Gauld R, Derrett S: Solving the surgical waiting list problem? New Zealands booking system. Int J Health Plann Manage 2000, 15:259-72.

7. 18 Week patient Pathway Website. Delivering the 18 week patient pathway. National Institute of Health 2008, http://www.18weeks.nhs.uk/public/default.aspx?load=HomeNews].

8. NSW Hospital Waiting Times Website. New South Wales Department of Health 2007 [http://www.health.nsw.gov.au/waitingtimes/dwt.html]. Website for Elective Services. New Zealand Ministry of Health. 2008.

9. Cromwell DA, Griffiths DA, Kreis IA: Surgery dot.com: the quality of information disseminated by Web-based waiting time information services. Med J Aust 2002, 177:253-5.

54

10. Rebecca A Bruni, Andreas Laupacis, Wendy Levinson, Douglas K Martin: Public views on a wait time management initiative: a matter of communication. BMC Health Services Research, 2010.

11. http://www.jpn.gov.my/MyKad_Website/aplikasi8.html, Tarikh: 16hb Mac 2011, Masa 12:53 Pagi.

12. A M Haliza, A M Rizal, M, R A M Raja Jamaluddin, Kajian Kepuasan Pelanggan Di Kalangan Pesakit Klinik Swasta Di Seremban, Negeri Sembilan, Jurnal Kesihatan Masyarakat 2003: Jilid 9.

13. Joan L. Giese, Joseph A. Cote: Defining Consumer Satisfaction. Washington State University, 2002, Volume 2000 No. 1 Available:

http://www.amsreview.org/articles/giese01-2000.pdf.

14. Keluaran Khas Utusan Malaysia, Inovasi MyKad-Memasyarakatkan aplikasi Siber, 28/1/2010, Tarikh Akses: 16hb Mac 2011, Masa 01:02 Pagi.

15. http://www.moh.gov.my/v/latar_belakang, Tarikh: 10hb Dis 2011, Masa 16:04. 16. http://www.devscripts.net/smarty/index.html, Tarikh: 5hb Jan 2012, Masa 8:30. 17. http://www.endyourif.com/building-a-scalable-queueing-system-with-php/, 15hb Jan 2012, Masa 12.45. 18. http://www.html-form-guide.com/php-form/php-login-form.html, 2012, Masa 00:15. 19. http://www.freewebmasterhelp.com/tutorials/phpmysql, Tarikh: 16hb Mac 2012, Masa 14:40. 20. http://teamtutorials.com/web-development-tutorials/php-tutorials/creating-a-form-thatwill-search-a-mysql-database, Tarikh: 22hb April 2012, Masa 15:50. Tarikh: 02hb Feb Tarikh:

55