Bianca Justine Morales

EDUCATION: ADELPHI UNIVERSITY GARDEN CITY, NY Bachelor of Arts in English, May 2012 **Working 25-30 hours per week while attending classes full-time SUFFOLK COUNTY COMMUNITY COLLEGE SELDEN, NY Associate of Liberal Arts in English, January 2010 * Worked 30-35 hours per week while attending classes full-time GOVERNMENT EXPERIENCE: DEPARTMENT OF STATE FOREIGN PRESS CENTER NEW YORK, NY Public Affairs Intern May 2012-Present

ADMINISTRATIVE ADELPHI UNIVERSITY GARDEN CITY, NY EXPERIENCE: Campus Recreation Administrative Assistant August 2010- May 2012 Assistant to the Directors of Campus Recreation Perform clerical duties such as answer Phones, Email, Filing, Copying ,Typing, Scheduling Handle daily tasks and responsibilities Receive and process payments and membership contracts Help anyone in the surrounding area regarding any inquiries regarding the facility STERLING & STERLING, INC. WOODBURY, NY Assistant Account Executive May 2007 - January 2008 Performed clerical duties such as filing, copying, typing and answering phone calls Composed spreadsheets for billing Received and processed payments Contacted clients and arranged meetings Corporate Services Representative / Mailroom Clerk Summers 2004- 2007 Distribute mail to proper departments Filing, copying, typing and answering phones Archived and packaged outdated files Placed supply order as well as distribute new supplies to proper departments BUSINESS EXPERIENCE: ASTORIA FEDERAL SAVINGS BANK FARMINGVILLE, NY Teller January 2008 - February 2010 Processed deposits and withdrawals, cashed checks, and issued money orders, travelers cheques and bank checks Balanced a cash drawer daily Opened and closed accounts Handled all customer inquiries and helped them with their needs Familiar with all Astoria Federal Accounts to ensure the ability to cross sell to every customers ADELPHI UNIVERSITY GARDEN CITY, NY Student Assistant, SWAT Team, Promotion and Outreach Department April 2010 Student Assistant, SWAT Team, Health Services Center April 2010 Greeted and managed inquiries of visitors at Accepted Students Day, University Health Fair, and Elie Wiesel seminar Handled set-up and breakdown of events according to administrators needs TARGET MEDFORD, NY Customer Service Representative May 2007- February 2008 Processed merchandise returns and interacted with customers regarding concerns Maintained sales floor and displays Answered phones to resolve customers questions and complaints SKILLS: COMPUTER: LANGUAGE: Proficient in Microsoft Word, Power Point, Publisher and Excel Familiar with Apple Macintosh Systems and Adobe Photoshop Oral and written knowledge of advanced Spanish and conversational Portuguese

CUSTOMER SERVICE EXPERIENCE: