Soft Skills MBA - 207

1. In _________ processing, we listen for specific purposes a. Bottom-up b. Top-down c. Effective d. Appreciative 2. In __________ listening, we gather information a. Effective b. Empathetic c. Appreciative d. Attentive 3. In ____________ listening, we wish to take decisions a. Effective b. Empathetic c. Appreciative d. Attentive 4. __________ is a block to effective listening a. Wandering attention b. Planning a reply c. Lack of interest d. All of these 5. Self-centred persons listen ____________--. a. Attentively b. Critically c. Selectively d. Appreciatively 6. If the listener is mentally __________ he switches off attention a. Balanced b. Sharp c. nice d. lazy 7. people who have deafspots ignore the content which disturbs their _____________. a. Sleep b. Peace c. Emotional comfort d. Safety zone

8. Lack of ___________ is the commonest barrier a. Peace b. Health c. Patience d. None of these 9. While listening, one should sit in a __________ posture a. Attentive b. Comfortable c. Relaxed d. None of these 10. To listen effectively, one has to be silent _____________ a. Physically b. Mentally c. Both d. None of these 11. The power to listen is a ___________ skill a. Sensible b. Sensitive c. Effective d. Appreciative 12. Listening makes interpersonal relations more ___________ a. Comfortable b. Effective c. Disturbed d. Severed 13. Ones self-talk affects ones self-___________ a. Pride b. Respect c. Support d. Sufficeincy 14. We listen for every thing in _________ processing a. Bottom-up b. Top-down c. Effective d. Appreciative 15. There are ________ stages in listening a. 2 b. 3 c. 4 d. 5 16. Morale means a. Comfort

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b. Confidence c. Respect d. Pride In many cases, the listeners mind is busy planning a ______. a. Suggestion b. Reply c. Question d. Doubt Some people criticize the speakers a. Appearacne b. Manner c. Voice d. All of these By paying too much attention to ___________, the listener may lose the content a. Grammar b. Vocabulary c. Style d. All of these Emotional blocks prevent people from ________ ideas. a. Taking b. Retaining c. Both of these d. All of these Ask questions when you ______________ understand something a. Cant b. Dont c. Do d. Wont Conversation means exchange of ideas between a. Countries b. Persons c. Organizations d. All of these A debate has a ___________ spirit a. Win/win b. Win/lose c. Lose/win d. Lose/lose Conversation is not a ____________. a. Discussion b. Debate c. Both of these

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d. None of these Hostile means a. Friendly b. Unfriendly c. Supportive d. None of these ______________ skills are necessary for business conversations a. Conversational b. Interpersonal c. Intrapersonal d. Communicative Empathy does not mean a. Showing understanding b. Agreeing c. Respecting the other person d. None of these A/an _____________ is basically a conservation session a. Debate b. Interview c. Public speeking d. None of these ___________ introductions are based on hierarchy a. Formal b. Inforaml c. Personal d. Business ___________ by nodding your head a. Analyze b. Criticize c. Respond d. Evaluate One should not use ________terms. a. Informal b. Slang c. Formal d. None of these Vary means a. Continue b. Change c. Modify d. Accelerate In business etiquette, ___________ has no place.

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a. Position b. Gender c. Wealth d. Age A ___________ comes before anyone in the organization a. President b. Chairperson c. Client d. Secretary Construct an introduction that is easy to remember and ___________-. a. Surprising b. Professional c. Effective d. Efficeint A compliment is an expression of ___________. a. Respect b. Appreciation c. Criticisim d. None of these Flattery is an exaggerated expression of ___________. a. Respect b. Appreciation c. Praise d. Criticism A compliment should be a. Genuine b. Sincere c. Moderate d. All of these Skillfully talented = _________. a. Adopt b. Adapt c. Adept d. None of these Questions can make people feel ___________. a. Uncomfortable b. Comfortable c. Respected d. Praised A question can be a. Shrugging off responsibility b. Adking for advice

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c. Offer for help d. All of these _____________ is a reasonable behaviour a. Questioning b. Assertiveness c. Complimenting d. Listening Assertive persons try to reach a ____________ compromise a. Constructive b. Destructive c. Effective d. None of these Feedback involves _________ skills a. 2 b. 3 c. 4 d. 5 Talking on the telephone, generally, is a. Easy b. Difficult c. Comfortable d. effective Use __________ questions to make people speek more freely. a. Closed b. Open-ended c. Yes-no d. Analytical Multi-tasking is the enemy of effective_________a. Listening b. Negotiating c. Leading d. Responding If the feedback is ____________, seek clarifications a. Specific b. Particular c. Vague d. Good Assertive persons say what they feel a. Calmly b. Clearly c. Both of these d. None of these

50. One should _________ feedback a. Get b. Give c. Accept d. All of these 51. The purpose of ____________ is to resolve conflict a. Conversation b. Listening c. Negotiation d. Responding 52. Which of the following does not help in successful negotiation? a. Goals b. Power c. Relationships d. Wealth 53. Negotiation is a careful ___________ of ones own position and the others position a. Exploitation b. Exploration c. Manipulation d. Deconstruction 54. Histrionics means a. Displaying emotions too much b. Not displaying emotions c. Exploiting emotions d. None of these 55. While negotiating, the results of negotiation are thought under a. Goals b. Relationships c. Consequences d. Expected outcomes 56. Just a minute speakers should speak for one minute without a. Hesitation b. Repetition c. Deviation d. All of these 57. If one idea follows the other logically, is not considered a. Hesitation b. Repetition c. Deviation d. All of these 58. The maximum number of points in JAM is a. 50

b. 60 c. 70 d. 80 59. Impromptu speaking is a speech event of ____________ minutes a. 6 b. 7 c. 8 d. 9 60. In ________ respects, team and solo presentations are alike.
a. All b. Some c. Many d. None of these 61. The most important thing about a team presentation is that it has to look like a __________ presentation a. Solo b. Group c. Team d. None of these

62. Nonverbal signals are ____________ parts of our behaviour. a. Conscious b. Deliberate c. Unconscious d. Volitional 63. Behaviour has no_________ a. Opposite b. Context c. Meaning d. Power 64. Nonverbal communication stands for the _____________ form of human communication a. Instinctual b. Intentional c. Institutional d. Initial 65. Nonverbal communication can convey ___________ of the meaning. a. 60% b. 65% c. 70% d. 75% 66. Kinesics is the ___________________ of body language a. Information b. Interpretation c. Initiation

d. Intention 67. Peer means a. Enemy b. Friend c. Equal d. Stranger 68. Integrity means a. Transformation b. Completeness c. Orientation d. Sumptuousness 69. In ___________ leadership leaders have extreme control over the team a. Autocratic b. Democratic c. Servant d. Bureaucratic 70. In ________________ leadership, leaders follow rules rigorously. a. Autocratic b. Democratic c. Servant d. Bureaucratic 71. ___________ leaders can inspire a large number of people and create enthusiasm in them a. Autocratic b. Democratic c. Charismatic d. Bureaucratic 72. ______________ leaders take the final decisions after consulting the team. a. Autocratic b. Democratic c. Servant d. Bureaucratic 73. Laissez-faire means a. Leave it be b. Let it be c. Encourage it to be d. Create it to be 74. _____________ leaders leave the team members to work on their own. a. Autocratic b. Laissez-faire c. Servant d. Bureaucratic

75. ___________ leaders focus on getting the job done. a. Task-oriented b. Democratic c. Servant d. Bureaucratic

76. ________________ leadership is a participative style. a. Autocratic b. Democratic c. Servant d. People-oriented 77. ____________ leaders achieve power based on their values. a. Autocratic b. Democratic c. Servant d. Bureaucratic 78. ______________ leaders have a right to punish their team members. a. Autocratic b. Transactional c. Servant d. Bureaucratic 79. ______________ leaders are true leaders who have a vision a. Autocratic b. Democratic c. Servant d. Transformational 80. Good leaders should establish ____________ a. Purpose b. Trust c. Vision d. All of these 81. The first step to motivation is ____________. a. Power b. Purpose c. Punishment d. Policy 82. Walk your talk is a technique in a. Group discussion b. Motivation c. Decision making

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d. Negotiation _____________ should be seen as a learning experience a. Negotiation b. Success c. Failure d. Power Under SMART technique, S stands for a. Serious b. Specific c. Stimulating d. Special Under SMART technique, M stands for a. Manageable b. Measurable c. Meaningful d. Motivational Under SMART technique, A stands for a. Atrocious b. Attainable c. Acceptable d. Audacious Under SMART technique. R stands for a. Reasonable b. Refreshing c. Realistic d. Reachable Under SMART technique, T stands for a. Time-bound b. Total c. Trivial d. Tactful In decision making, the alternatives must be evaluated against ____________ a. All the objectives b. All the alternatives c. All the problems d. All the sources Inertia means a. Mental laziness b. Fatigue c. Encouragement d. Discouragement

91. Under ______________ we tend to conform to ideas and conclusions held by the group we work with. a. Recency b. Source credibility bias c. Peer pressure d. Wishful thinking 92. We attribute our failure to ___________--. a. Mistakes b. Laziness c. Bad luck d. Inertia 93. We attribute our success to ___________ a. Good luck b. Talent c. Power d. Selection 94. The effects of conflict in the workplace are __________-. a. Expensive b. Effective c. Efficient d. Eternal 95. There are _________ steps to resolve conflict a. 3 b. 4 c. 5 d. 6 96. We can make our anger _________ us a. Irritate b. Work for c. Discourage d. Demotivate 97. Conflict in work place leads to ____________. a. Increased stress b. Decreased productivity c. Hampered performance d. All of these 98. To do lists are part of ___________ skills a. Time management b. Conflict management c. Motivation d. Conversation 99. Under time management, we should concentrate on __________

a. b. c. d. 100. a. b. c. d.

Results Being busy Time taken None of these Procrastination means Postponement Atonement Creativity Critical thinking

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29.

B D D D C D C B A C B A B A C B B D C C B D B B B B B B D

30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55. 56. 57. 58. 59. 60. 61. 62. 63. 64. 65. 66. 67. 68. 69. 70. 71.

C B C B C B B B D C A D B A B B B A C C D C D B A C D C B C C C C A A B B B B A D C

72. B 73. B 74. B 75. A 76. D 77. C 78. B 79. D 80. D 81. B 82. B 83. C 84. B 85. B 86. B 87. A 88. A 89. A 90. A 91. C 92. C 93. B 94. A 95. A 96. Ab 97. D 98. A 99. A 100.