KRISHNA UNIVERSITY, MACHILIPATNAM Dept. of Business Management MBA-II semester, MBA 204- OPERATION MANAGEMENT Unit-1 1).

which one of the following is responsible for producing goods and / services in any organisation
(c) (a). Manufacturing Management. (b). Production Management. (c). operations Management (d). None of the above (2). What is the essence of operations function (a). Value addition (b). Value transformation (c). Value creation (d). All the above (3). Who is the father of scientific management (a). Elton Mayo (b). F.W. Taylor (c). Frank Gilbreth (d). Peter Drucker (4). Who is the father of motion study (a). Elton Mayo (b). F.W. Taylor (c). Frank Gilbreth (d). Juran (5). Who developed Gantt charts (a). Henry Gantt (b). Emerson (c). F.W.Taylor (d). Adam Smith (6). Which one of the following production systems use limited resources (7). Which one of the following measures the output relative to the input (a). production (b). Productivity (c). Optimum quantity (d). All the above (8). Which one of the following is not indexes of productivity (a).Labour productivity (b). Machine productivity (c). capital productivity (d).Quality productivity (9). The mean observed time multiplied by the performance rating factor by the frequency of occurrences is called (a). Normal time (b). Standard time (c). Allowance time (d). None (10). Standard Time is ----------------------------(a). Normal time X Allowance factor (b). Normal time + Allowance factor (c). Normal time - Allowance factor (d). Normal time / Allowance factor (c) (12). Normal Time is -------------------------------------------(a). Observed Time / Performance Rating (b) Observed Time - Performance Rating (c). Observed Time X Performance Rating (d). Observed Time + Performance Rating (a) (a) (d) (c) (b) (a). Mass production (b). Flexible production (c). Lean production (d). Optimum production (a) (c) (b)

(a)

Unit -2 (13). The factor least important to consider when selecting a location for a new furniture store is (d) (a). The weather of the community (b). The future of the community (c). The other businesses in the community (d). The age distribution of the population in the community (14). Which one of the following lay out operate relatively on small scale (a). Job shop (b). Batch (c). Repetitive (d). Continuous (15). Which one of the following examples is of job shop type lay out (a). Automobile (b). Nuclear energy (c). Dying shop (d). None (16). Which one of the following lay out is used when moderate volume and variety is used (c) (a). Job shop (b). Repetitive layout (a). Variety of production (c). Batch type layout (d). Flow shop (d) (17). What are the factors to be considered when one chooses process selection (b). Volume of production (a) (c). Flexibility of production (d). All the above (18). Which one of the following layout is an example of assembly type (a). Standardised goods or services produced (b). Semi-standardised good or services produced (c). Ordinary goods or services produced (d). None of the given above (19). Which one of the following type lay out is an example for producing highly standardised good or services (c) (a). Batch type (b). Job type (c). Continuous type (d).Assembly type (20). Which are the factors affect location decisions (21). Which one of the following is not related to site factors (a). Transportation (b). Legal (d). Environmental (d). None of the above (22). Which one of the following is not related to regional factors (23). Poor choice of location resulted in ---------------------------------(24). Reducing break downs through a program of lubrication, adjustment, cleaning and inspection is called as ---------------------(a). Breakdown maintenance (b). Total productive maintenance (c). Preventative maintenance (d). Routine maintenance
2

(a)

(d) (d) (d) (d)

(a). Regional factors (b). Community factors (c). Site related factors (d). All the above

(a). Location of raw materials (b). Location of markets (c). Labour (None of the above (a). Excess transportation (b). shortage of labour (c). loss of production (d). All the above (c)

(25). Which one of the following is called reactive maintenance (a). Preventive maintenance (c). Total productive maintenance (a). Preventive maintenance (c). Total productive maintenance (a). Total productive maintenance (c). Preventive maintenance (a). Process layout (a). process layout (b). Breakdown maintenance (d). Emergency maintenance

(b)

(26). Which one of the following is called proactive maintenance (b). Breakdown maintenance (d). Emergency maintenance

(a)

(27). Which one of the following is called periodic maintenance (b). Breakdown maintenance (d). Emergency maintenance

(c)

(28). Which are the following is the basic layout types (b). Product lay out (c). Hybrid layout (d) all the above (29). Which one of the following has low material handling costs ---(b). Product lay out (c). Hybrid lay out (d). None of the given (30). Which one of the following layout requires higher space (a). Product layout (b). Process layout (a). Hybrid layout (c). Continuous layout (d). None

(d) (b) (b)

(31). Which one of the following is the combination of process lay out and product layout (a) (b). Repetitive layout (c),. Line layout (d). Assembly lay out. (c) (c) Efficiency (d). Super output (32). The ratio of total productive time divided by total time given as percentage is --(a). Effectiveness (b). Optimum output (a). Facility location

(33). Identification of best geographic location for a companys facility is called as--- (a) (b). Process location (c). Site location (d). None (34). Best physical arrangement of all resources that consume space within a facility is called (c) (a). Facility planning (b). Process planning (c). Layout planning (d) All the above Unit-3 (35). High - volume systems of scheduling are often referred as ------------(a). Job shop scheduling (b). Line balancing (a) (b) (a) (c). Batch shop scheduling (d). Flow-shop scheduling (36). Assignment of jobs to processing (work) centers is called as-----(a). Loading (b). Scheduling (c). Planning (d) Controlling (37). which of the techniques are used for visual aid for loading and scheduling purpose (a). Process charts (b). Gantt Charts (c). Load chart (d). Scheduled Chart (38). Scheduling ahead from a point time is called as ---(a). Forward scheduling (b). Backward scheduling (c). Constant scheduling (d). None (39). Assignment of jobs to work centers without regard to the capacity of the work center ---(b) (a). Finite loading (b). Risk loading (c). Infinite loading (d). None of the above
3

(d)

(40). Which one of the techniques depict the loading and idle times for a group of machines (a). Load chart (b). Time chart (c). Schedule chart (d). All the above (41). Ability of a product or service to consistently meet customer expectations is called (a). Specifications (b). Standards (c). Quality (d). Performance (42). Who is the pioneer in quality control (a). Juran (b). Deming (C). Porter (d). Shewhart (43). Which one of the following is the dimensions of product quality (a). Performance (b). Aesthetics (c). Reliability (d). All the above (c) (b) (c) (a) (44). Which one of the following is not the determinants of quality (a). Design (b). Ease of use (c). price (d). Service after delivery (45). Which one of the following is not the consequences of poor quality (a). Loss of business (b). Decrease in costs (c). Liability (d). Productivity (46). Costs related to reducing the potential for quality problems is called as----(a). Appraisal costs (b). Failure costs 9c). Prevention costs (d). None (b). Periodical improvement (d). All the above (b) (b). No more than 3.4 defects per million (d). No more than 4.5 defects per million (a) (47). Kaizen means------------------------(a). Continuous improvement (c). Intermittent improvement

(a) (c) (d) (d)

(48). Six sigma means-----------------------(a). More than 3.4 defects per million (c). More than 4. 5 defects per million (a). Plan-Do-Study- Act- Cycle

(50). Which one of the following is Shewhart cycle-------(b). Plan-Study- Do- Act- Cycle (c). Plan-Act- Do-Study- Cycle (d). None (51). Visual representation of a process is called as ---------(a). Gantt chart (b). Process chart (c). Check charts (d). None (52). A statistical chart of time - ordered values of a sample statistic is called as---(a). Process chart (b). Quality chart (c). Control chart (d). All the above (53). Quality assurance that relies on inspection of previously produced items is called as (54). Inspection and corrective action during production is called as -------------(55). Evaluation of the output of a process to determine if it is statistically acceptable (a). Statistical process control (c). Total quality control (b). Statistical quality control (d). Continuous control

(b) (c) (a) (b) (a)

(a). Acceptance sample (b). Acceptance quality level (c). Quality assurance (d). None (a). Product control (b). Process control (c). Process improvement (d). All the above

(56). Which one of the following is the control chart for variables--(a). Mean chart (b). Range chart (a). np - chart (b). P- chart (a). C-chart (b). P- chart (c). Both A and B (d). None of the above (57). Which is the following measures proportion of defectives items in a process (c). C-charts (d). All the above (58).Which chat controls the number of occurrences per unit (c). np - chart (d). None of the above (59). Which one of the following is control chart for attributes (a). C-charts (b). Mean charts (c) P-charts (d). Both A &C (60). Which one of the following is control chart for variables (a). Mean-charts (b). Range charts (c) P-charts (d). Both A & B (61). Which one of the errors is called producers risk (62). Which one of the errors is called consumers risk (63). Probability curve that shows the probabilities of accepting lots with various fraction defective ----------------------------(a). OC curve (b). L- curve (c). S - curve (d). None (64). The percentage level of defects at which consumers are willing to accept lots as good (a). LTPD (b). Acceptance quality level (c). Alpha level (d). Beta level Unit-IV (65). Ratio of average cost of goods sold to average inventory investment is called (a). Inventory turnover (b) Inventory management (c). Inventory forecast (d). None

(c) (b) (a) (d) (d) (a) (b)

(a). Alpha error (Type 1) (b). Beta error (Type -II) (c). Measurement error (d). None (a). Alpha error (Type 1) (b). Beta error (Type -II) (c). Measurement error (d). None (a)

(b)

(a)

(66). Which one of the following is the requirement for effective inventory management (d) (a). System to keep track of the inventory on hand and an order (b). Reliable forecast of demand (c). Knowledge of lead time (d). All the above (c) (b) (d) (a) (67). Cost to carry an item in inventory for a length of time, usually a year is called---(a). Ordering costs (b). Storage costs (c). Holding costs (d). All the above (68). Time interval between ordering and receiving the order is called (a). Order gap (b). Lead time (c). Process time gap (d). All the above (69). Which one of the following is called inventory costs 9a). Holding costs (b). Ordering costs (c). Shortage costs (d). All the above (70). ABC inventory is called as (a). Always better control (b). Always better cost (c). All-time better care (d). None

(71). The costs of ordering and receiving inventory is called as (a). Carrying costs (b). ordering costs (a). Economic order quantity (c). Economic batch quantity is called (a). Service level (b). Safety stock (c). Optimum stock (d). None of the above (c). Holding costs (d). All the above (72). Which one of the inventory model order size minimises total annual costs (b). Always better control (d). All the above

(b) (a)

(73). Stock held in excess of expected demand due to variable demand and / or lead time (b)

(75). Classification of inventory according to some measure of importance and allocating control efforts accordingly is called as (a) (a). A-B-C approach (b). EOQ approach (c). EBQ (d). None of the above (c) (b). Always better control (d). All the above (a) (b) (76). Which one of the inventory model that allows for incremental product delivery (a). Economic order quantity (c). Economic production quantity

(77). Economic Order Quantity (EOQ) formula is (a). 2DS/H (B). 2DS- H (c). 2DS + H (d). None (78). Paretos law states that (b).20 percent of inventory items are account for about 80 percent of the inventory value

(a). 20 percent of inventory items are not account for about 80 percent of the inventory value (c). 80 percent of inventory items are not account for about 20 percent of the inventory value (d) 80 percent of inventory items are account for about 20 percent of the inventory value (79). Determing level of control and frequency of review of inventory items is called as (a). ABC classification (b). EOQ classification (c). EPQ classification (d). None (80). The company orders exactly what is needed is called as ---------------(a). Stock keeping units (b). Lot-for-lot (c). Fixed order (81). Re-order point is --------------------------(a). Lead time demand + safety stock (b). Lead time demand + safety stock (c). Lead time demand / safety stock (d). Lead time demand - safety stock (b) (82). Lead time is as----------------------------------------(a). Servicing time + Delivery time - receiving time (b). Servicing time + Delivery time + receiving time (c). Servicing time - Delivery time + receiving time (d). Servicing time - Delivery time / receiving time quantity (d). None (a) (b) (a)

Unit-V (83).Which one of the following is the key metrics in project management (a). Time (b). Cost (c). Both A & B (d). Quantity (84). What are the key success factors in project management (a). Top- down commitment (c). Good communications (85). CPM stands for (a). Central path method (c). Critical path method (86). PERT stands for (c). Performance execution review Tool (d). None of the above (87). Which one of the techniques used for planning and coordination of large-scale projects (c) (a). PERT (b). CPM (c). Both A & B (d). None of the above (b) (a) (88). The longest path , that determine the expected project duration is called (a). Control path (b). Critical path (c). both the above (d). None (89). The length of time required under optimal conditions is called as (a). Optimistic time (b). Most likely time (c). Pessimistic time (d). None (90). The reduced time for the completion of an activity by using additional resources is known as ---- --------------------------------(a). Normal time (b). Crash time (c). Crash cost (d). None (91). Events or operations are denoted by ------------------------------(a). Circle (b). Square (c). Triangle (d). None (92). Dummy activities are denoted by --------------------------(a). Thin arrows (b). Dotted arrow (c). Thick arrow (d). All the above (93). Which one of the following situations CPM is effectively used (a). Production planning (b). Communication networks (c). Traffic schedules (d). All the above (94). Network activities are represented by ---------------(a). Arrow (b). Dash line (c). Square (d). Triangle (d) (a) (95). Which of the following symbols are used in process charts (a). Circle (b). Square (c). Arrow (d). All the above (96). An inspection in process chart is denoted by (a). Square (b). Circle (c). Inverted triangle (d). Symbol D (a) (d) (b) (a) (b) (b). Critical Position method (d). None (a) (b). Careful tracking and control (d). All the above (c) (d) (c)

(a). Program evaluation and review technique (b). Performance evaluation review technique

(97). Which one of the following charts are used in time and motion study (a). Relationship charts (b). String diagrams (c). SIMO charts (d). All the above (a) (98). Cost slope is determined by the formula ----------------------(a). Crash cost- Normal cost /Normal time - Crashed time (b). Crash cost- Normal cost /Normal time + Crashed time (c). Crash cost- Normal cost /Normal time X Crashed time (d). Crash cost+ Normal cost /Normal time - Crashed time (99).The time associated with normal resources of the organisation to perform activity is known as (a). Normal cost (Normal time (c). Ordinary time (d). Extra time (100). How many times are observed in PERT (a). Optimistic time (b). pessimistic time (c). Normal time (d). All the above (d) (b)