Summer Training Report A project work done in full-fill of completing MBA program in institute of business management CSJM University

Kanpur

~ ~

TTTWEENT

~ ~

~ ~

.................................................................................................................................................. .................................................................................................................................................. .................................................................................................................................................. .................................................................................................................................................. .......................................................................

~ ~

CHAPTER 7- ANALYSIS & INTERPRETATION OPINION OF EMPLOYEES ABOUT THE DEPARTMENT:Researcher is interested to find out whether the employees are aware of the word HR and are they know about its functions. Opinion of an employee about their HR dept that it is functional or not. The different opinions are expressed from respondents as follows:-

OPTONS Human Resource T&D Recruitment & Promotion PMS Salary & Allowances Admin.Activities IR All of the above

No. Of Respondents 5 0 2 0 0 3 0 40

% of Response 10 0 4 0 0 6 0 80

Response
80% 80% 70% 60% 50% 40% 30% 20% 10% 0% 16% 10% 0% 4% 0% 0% 0% Response

From the above chart it is clear that 80% of respondents are aware of the functions of HR and 10% of respondents believe that it is only about human resource, 6% of respondents believe that It is related to admin. activities and 4% believe that HR means only Recruitment and promotion.. We should make necessary measures to aware the employees about the dimensions of HR department.

~ ~

OPINION REGARDING AWARENESS OF THE FUNCTIONS OF HR WITHIN THE DIVISION:HR is itself a vast area to cover, here researcher is want to find out whether the respondents are aware of the functions of HR within the division or not. It is necessary for the department to act more functionally but ots possible only when employees are aware about it. OPTONS To some extent To great extent Cant say No. Of Respondents 35 9 6 % of Response 70 18 12

Response

Can't say

12%

TO great extant

18%

Response

To some extant

70%

0%

10%

20%

30%

40%

50%

60%

70%

80%

From the above chart it is clear that 18% of respondents believe that they are aware of the HR functions in the division, 70% believes that up to some extent and only 12%of respondents cant say about this. We should adopt new means to show the functions of HR to other employees.

~ ~

DISTRIBUTION OF PERCENTAGE OF RESPONDENTS ON THE BASIS OF SATISFACTION:Employees are the most valuable asset of the company and it should be the main of the company to satisfy them.HR dept. is basically made to sort their problems regarding payroll, salary, pms etc. This part is basically to find out whether the department is catering the needs of the employees up-to the mart or not. Options To great extent To some extent Cant say Dont know No. Of Respondents 20 15 15 0 % Of Response 40 30 30 0

Response
100%

50%

40%

30%

30% Response

0% To great extent To some extent 0% Can't say Don't know

It is clear from the above chart that 30% of respondents believe that HR dept. is catering their needs up to some extent, 40% says up to great extent and next 30% cant say about this and non respondents dont know about this. Majority of people are not fully satisfied with it and its directly affecting their performance, so we should have proper channel to sort out their problems and we should initiate new thing to satisfy them.

~ ~

OPINION OF EMPLOYEES REGARDING WHETHER THE HR Dept. IS CATERING THE NEED OF THE COMPANY:-

Human Resource are the intangible assets of the organization, but it is necessary for the department to cater the needs of the company what company wants and what are they providing. This part of research is taken to find out whether the departmental needs matching the needs of the company or not. Options To great extent To some extent Cant say Dont know No. Of Respondents 5 20 15 10 % Of Response 10 40 30 20

Response
20% 10% To great extent To some extent 40% 30% Can't say Don't know

It is clear from the above chart that 10% of respondents believe that dept. is catering the needs of the company up to some extent, 40% says up to great extent, next 30% cant say and 20% of respondents dont know about this.

~ ~

OPINION OF EMPLOYEES ON THE POLICIES MADE DURING LAST TWO YEAR:Policies are one of the ways to attract the talent, if the policies is being made on the favour of the employees than it act as a motivator for them to give their 100% for the benefit of the organization. This part of the research is taken out to find out that whether the employees are satisfied with the policy or not. Options Yes No No. Of Respondents 15 35 % Of Response 30 70

Response
NO 70%

Response Yes 30%

0%

10%

20%

30%

40%

50%

60%

70%

80%

In the above chart it is clear that 70% of the respondents are not satisfied with the policies and only 30% are satisfied with it. Satisfaction of employees and performance are inversely proportional to each other.

~ ~

10

OPINION OF EMPLOYEES WHETHER THE OBJECTIVE OF THE HR MEETS THE OBJECTIVE OF THE COMPANY:Objective of the company should meet the objective of HR,because company works for its objective which he ahs to achieve and dept.is a part of it so its objective should also meet. This part of research is taken out to find out whether the objectives are meeting or not. Options To great extent To some extent Cant say Rarely No. Of Respondents 27 12 8 3 % Of Response 54 24 16 6

Response
To great extent 54% 1.2 16% 24% To some extent Can't say Rarely

In the above chart it is clear that 24% of the respondents believes that objectives of the HR meets the objective of the company up to some extent,54% says up to great extent, next 16% cant say and last 6% says it rarely meets. If objectives meets than company proves to be more productive and committed.

~ ~

11

OPINION REGARDING IMPLICATIONS OF EFFECTIVE PRACTISES TO SATISFY THEM:Organization main aim is to satisfy the employees and act according to their needs. If organization wants to be competitive than he should sharpen their employees skills by introducing new practices in the organization. This research is taken out to find out that whether the new HR practices are implemented or not and if implemented than employees are satisfied with them or not.

Options To great extent To some extent Cant say Rarely

No. Of Respondents 12 16 11 11

% Of Response 24 32 22 22

Response
35% 30% 25% 20% 15% 10% 5% 0%

24%

32%

22%

22%

Response

To great extent

to some extent

Can't say

Rarerly

It is understood from the above chart that only 32% of the respondents agree from the point that

~ ~

12

department is implementing effective practices to satisfy employees up to some extent, and the next 24% believes that implementation is up to great extent. And 22% cant say and last 22% says that they rarely implement any practices.

OPINION REGARDING AWARENESS OF HRD RELATED ACTIVITIES IN THE DIVISION:This part of research is being taken to find out whether the employees are aware of the practices within the division or not.

Options Yes No

No. Of Respondents 20 30

% Of Response 40 60

Response
No 60% Response

Yes 0%

40%

20%

40%

60%

80%

From the above chart it is clear that only 40% of the respondents are aware of the activities and next 60% are not aware of them.

~ ~

13

OPINION REGARDING CONCETRATION OF DEPARTMENT ON THEIR CORE AREAS:HR act as a support system within the organization. So, its necessary for the department to concentrate on their core areas so that they can strategies something better for the well being of the company and their employees. Options To great extent To some extent Cant say No. Of Respondents 26 14 10 % Of Response 52 28 20

Response
60% 50% 40% 30% 20% 10% 0% To great extant To some extant Can't say Response 28% 20% 52%

~ ~

14

From the above chart it is understood that 28% of respondents expressed that up to some extent only department is able to concentrate on its core area. next 52% believed that dept. is concentrated on its core area up to great extent and only 20% cant say about this.

Opinion regarding Need for training:Training and development is a process that entails a comprehensive assessment and a methodological nature of the employees potentialities keeps in mind the companys requirement and objectives. Out right purpose of training is to increase knowledge and skills for the job under consideration. Training helps in acquiring skills fresh knowledge on the job.

Options 10-30 % 20-40 % 50-60% 70-80%

No. Of Respondents 3 2 16 29

% Of Response 6 4 32 58

~ ~

15

Response
58% 60% 50% 40% 30% 20% 10% 0% 10-30% 20-40% 50-60% 70-80% 6% 32% Response

4%

It is clearly mentioned in the above chart that..of respondents have said that the concentration on T & D part should be . 70-80says 58% next 32% says50-60 ,10-30 last 6% and 20-40 says 4% only.

Opinion regarding HR Initiatives:HR initiatives are the new means and measures which is implemented with in the division to satisfy their employees, to sharpen their skill & to make their employees updated with the new findings.

Options 25-40% 50-60% 75-80% 100%

No. Of Respondents 10 18 20 2

% Of Response 20 36 40 4

~ ~

16

Response
100% 75-80% 50-60% 25-40% 0% 5% 10% 15% 20% 20% 25% 30% 35% 40% 36% 4% 40% Response

It is clearly mentioned in the above chart that 40% of respondents have said that concentration on HR initiatives should be 75-80%, 36% says 50-60%, next 20% says 25-40% and last 4% says concentration should be 100%.

RESPONDENTS OPINION REGARDING COMMUNICATION SYSTEM OF HR:-

Communication is the way by which one can share their views with others, it plays an important role in an organization. Communication system should be strong with in the organization so that the employees get information in time and they are aware of the activities which are being practiced by the organization. Options To great Extent No. Of Respondents 10 17 % Of Response 20

~ ~

To Some Extent Cant say

35 5

70 10

Response
10% 20% To great extant To some extant Can't say 70%

Regarding communication system above chart clearly shows that 20% of respondents are satisfied with the communication system up to some extent and 70% are satisfied up to great extent and last 10% cant say about this.

RESPONDENTS OPINION REGARDING RIGHT TO INFORMATION ACT:It is the duty of the department to aware the employees about the new happenings, management decisions and amendments if made any. Options Strongly Agree Agree Neutral Disagree No. Of Respondents 12 10 20 5 18 % Of Response 24 20 40 10

~ ~

Strongly Disagree

Response
45% 40% 35% 30% 25% 20% 15% 10% 5% 0% 40%

24% 20% 10% 6% Response

Strongly agree

Agree

Natural

disagre

Strongly disagree

From the above chart it is clear that 20%. of respondents are agree with the fact that all the happenings 24% strongly agree ,amendments are reach to them on time,10% disagree with this fact,40% are neutral on this fact10% are disagree and next 6% are strongly disagree with this fact. It shows that majority of people feel that information doesnt reach on them on time.

OPINION REGARDING INVOLVMENT OF JUNIOR & MIDDLE MANAGEMENT IN HR INTERVENTIONS:Employees are the competitive edge of the company and its necessary for the company to enhance their skills. Company should focus to implement the HR interventions in junior and middle level as they are they one who have to perform so its necessary for them to sharpen their skills to make business more competitive.

~ ~

19

Options To great extent To some extent Cant say

No. Of Respondents 16 18 12

% Of Response 32 36 24

Response
24% 32% To great extant To some extant Can't say 36%

From the above chart its being observed that only 36% of respondents believe that up to some extent mgmt. is including junior and middle mgmt. in HR interventions, 32% says up to great extent and next 24% cant say about this.

OPINION REGARDING THAT MGMT.SHOULD GIVE MORE EMPHASIS TO JUNIOR MGMT.OR NOT:-

Options To great extent To some extent Cant say

No. Of Respondents 15 25 10

% Of Response 30 50 20

~ ~

20

Response
Can't say 20%

To some extant

50%

Response

To great extant

30%

0%

10%

20%

30%

40%

50%

60%

From the above chart it is clear that 50% of respondents believe that it is imp. to give emphasis to junior mgmt.30% in HR interventions to great extent, and 20% says that it is important but up to some extent.

EMPLOYEES OPINION REGARDING ARE HR INTERVENTIONS OF MIRZA INTERNATIONAL ARE BENHMARKED FOR OTHER PROMOTIONS:-

Options Strongly Agree Agree Neutral

No. Of Respondents 12 14 15 21

% Of Response 24 28 30

~ ~

Disagree Nil

5 4

10 8

Response
35% 30% 25% 20% 15% 10% 5% 0% Strongly agree Agree Natural Disagree Nil Response 10% 8% 24% 28% 30%

From the above table it is clearly mentioned that majority 30% of respondents i.e believe natural with the point that HR interventions practiced by Mirza international is benchmarked for rest of the corporate,8% strongly disagree with this point, next 4% nil about this opinion, and 24% strongly agree with this point and last 10% disagree with this.

PERSONAL PROFILE OF RESPONDENTS. In this section of the Research report is an attempt to describe the personal information of the respondents. This information in required to know about the personal attributes of the employees before venturing into their perception views on the topic under analysis. Distribution of Respondents by Age.

~ ~

22

Options 20-25 26-30 31-35 35-40 40 and Above

No. Of Respondents 2 12 16 15 5

% Of Response 4 24 32 30 10

Response
40 & above 35-40 31-35 26-30 20-25 0% 4% 5% 10% 15% 20% 25% 30% 35% 24% 10% 30% 32% Response

The above table shows that 4% of respondents in the age group of 20-25, 24% of respondents from 26-30, 32% from 31-35 age group , 30% from the age group of 35-40, and 10%. of respondents from the age group of 40 and above. .

Distribution of Respondents by Sex The stress of greater financial needs being about greater dissatisfaction with once job which effects their output. Most of the studies conducted abroad have found that women are more satisfied their job than men, but men are restless by nature.

~ ~

23

Options Male Female

No. Of Respondents 35 15

% Of Response 70 30

Response
30% 70% Male Female

From the above table it is evident that 70% of the respondents belong to the male sex group and 30% of respondents were female. Sex is an important factor in determining the new ways to adopt while branding the department. From the above analysis the majority of sex group is male.

Distribution According to the Education Level:-

Options Graduation Post-Graduation

No. Of Respondents 27 23

% Of Response 54 46

~ ~

24

Response

54% 55% 50% 45% 40% Graduaton PG 46% Response Response

From the above (figure) it is evident that 50 of respondents are Graduation, 54% and 47% of respondents are Post-Graduated. The majority of respondents are belongs to graduates, it shows that the level of academics education.

Distribution of Respondents by Length of Service:-

Options 0-1 Year

No. Of Respondents 5 25

% Of Response 10

~ ~

2-4 Year 5-7 Year 7 and Above

20 15 10

40 30 20

Response
7-year & above 20%

5-7 year

30% Response

2-4 year

40%

0-1 year 0% 5% 10%

10%

15%

20%

25%

30%

35%

40%

The above chart shows that the service of respondents 10% from 0-1 year, 40% from 2-4 years, 30%.from 5-7 years and 20% respondents from 7 year and above. It is clear that the majority of the respondents is 2-4 years of service.

Findings
This chapter attempts to recapitulate the major findings of the study. This highlights the major findings that are derived from the analysis of date from the previous chapter, which followed by the

~ ~

26

suggestions made by the investigator. 1. The majority i.e., 32% respondents are of age 31-35 and 24% between 26-30. It can be said that the companys work force is mature & young. 2. The 70% i.e., 35 respondents are males. It shows that there are fewer opportunities for women in

this company. 3. Fairly high number that is 54% means 27 respondents are acquired Graduation degree. It shows

the majority of academic education. 4. 40% of respondents are employed in company since 4 years. Means experience of

respondentents in the company is ranging from 2 to 4 years of services. 1. 80% of respondents are aware of the broader aspect of HR but still there are 20% of respondents who think that HR is only about human resource. 2. Fairly higher number that is 70% of respondents are aware of the functions up to some extent only and even its observed in the research that 40% of the respondents experienced that department is catering their needs up to some extent only ,so its clear from above observation that employees are not satisfied with current functioning of the department. 3. Thirty one respondents i.e.32% of respondents feels that HR dept. is catering the needs of the company but up to some extent only. 4. Opinion expressed regarding policies made during last two year the 70% respondents i.e. 60% of respondents are not satisfied with it. 5. Twenty-three i.e. 54% of respondents are satisfied with the fact that objectives of the HR meets the objective of the company but up to some extent only. 6. The majority of respondents i.e. 32% have said that dept. has implemented effective practices to satisfy them but op to some extent and they should concentrate on this part. 7. There are only sixteen i.e., 32% of respondents who are aware of the HRD related activities in the division and large part of it i.e. 68% are not aware of it. 8. The majority of respondents i.e., 58% of respondents have said that dept. is able to concentrate on its core areas but up to some extent only. 9. The training and development programs of company, 58% of respondents have said the concentration on T& D should be 70-80% 10. Sixteen i.e. 32% of respondents believes that concentration on HR initiatives should be 75-80%.

11. Opinions regarding communication system of HR dept. the 70% of respondents have said that they are satisfied with the system but up to some extent and next 20% of respondents found it more satisfactory.

~ ~

27

12. 18 respondents have experienced that company is giving priority to junior and middle management in HR interventions but up to some extent only. 13. Majority of respondents i.e. 60% believes that company should include junior and middle mgmt. in HR interventions up to great extent as managerial skills available in company steer the company to a bright future. 14. Opinion expressed regarding HR interventions practiced by company can be benchmarked for other corporate, majority of respondents i.e. 30% natural agreed with this fact.

~ ~

28

CHAPTER 7- RECOMMENDATIONS:1-We should make them understand about the broader prospective of the term HR.

2-Company should make out maximum from their human resource.

3-Company should take new initiatives to sharpen the skills of the employees.

4-Department should look in to the problem sincerely and react on it on time.

5-Training should be given to them and several post assessment tools should be implemented to find out whether they are gaining or not.

6-Create a method to calculate ROI.

7-Company should adopt new means and measures to satisfy the employees.

8-Open communication system should be there so that they are free to exchange their ideas.

9-Separate BLOG should be made where employees can write their suggestions, problems etc.

10-HR service centre should be opened so that dept.gets time to concentrate on their core areas.

11- Employees are dis-satisfied in management recognition of individual employees, when your employees do good work, recognize them and appreciate it for immediately.

12- There should be timely interaction between executives at junior & senior level before finalizing any major HR decision.

13-We should include HR as a strategic partner.

14-Make the employees aware of new upcoming areas of HR.

~ ~

29

15-Separate Forum should be made to conduct the surveys in various departments for better understanding of problems and their needs.

16-HR dept. should initiate new communication policies for the distribution of information

17-There should be some HRD initiatives to junior mgmt..

..

~ ~

30

CHAPTER 8- BIBLIOGRAPHY

Books: Research methodology (text and cases) (C .R KOTHARI)

Human resource management (Mirza saiyadin)

Human Resource Management (Gary Dessler)

Human Resource Management (K. Aawathappa)

Websites: -

www.mirza.co.in www.google.com www.humancapital.com

Various leading newspapers like, the economic times, business line, business standard, times of India and magazines like, the business world, business today etc.

~ ~

31

~ ~

32

~ ~

33

~ ~

34

~ ~

35