HRM ASSIGNMENT

Done under Guidance of: Mr Pradeep Senior HR Executive Aegis BPO Hyderabad. Phne no : 040-66166146/ 917799017501

Submitted by: Arun Bala Madanu MBA 1st Year Sec A

AEGIS BPO A Differentiator

Aegis is a global leader in business process outsourcing and has over two decades of leadership in customer lifecycle management. Based on the mantra of personalized solutions and the co-creation value, Aegis is one of the fastest growing BPO companies in the world. An ESSAR Group Enterprise, Aegis offers the benefits of a global delivery model, robust financial stability, deep industry expertise, comprehensive and flexible solution offerings, and a rich international talent pool. The Essar Group is a dynamic, high performance, multi-national conglomerate with a balance portfolio of assets in the manufacturing and services sectors of steel, energy, power, communicstions, shipping ports & logistics, and construction.

THE LOGO

The brand mark consists of two elements that should ideally not be split up, execpt in circumstance explained in these guidelines. The font is bold and clear one, to reflect the brands inherent strength in its space.

 A white arrow is revealed in the negetive space created by the cross to symbolise the companys forward thinking nature. The Plus Mark is a poerful symbol that is integrated into every Essar group company logo. It connotes the groups new positioning positive action. COLOURS SIGNIFICANCE: Black Dominant & sophisticated. Dark Orange Passionate & Ambitious Light Orange Energetic & Warmth

My Perception
The word Aegis means strength and protection, my perception is that the company has strong values and gives importance to the clients protection of clients information.

TAG LINE THE DIFFERENTIATOR

Aegis differentiates itself from its competitors. It is a leader in customer life cycle management. Has Six Sigma and COPC Quality standards. Global delivery model with redundancy and data security. Effective and efficient processes through continous innovation and improvement.

Services Provided By Aegis

Aegis CRM Customer Acquisition, Service and retention, up-sell/ cross-sell, travel planning and reservations, product inquiries, account billing, technical support. Aegis Collect Early stage receivable, third party recoveries, data analytics, strict compliance adherence, payment processing capabilty, SAS 70 certification, skip tracing. Aegis Engineering hydro carbon, petro chemical, mettallurgy, power, OBSL/ISBL Aegis Health Revenue cylce management, claims processing, adjudication, eligibilty and benefits. Aegis Rapid Text Transcription, real-time & offline video captioning, time coding and indexing, data entry and verification services, e-publishing.

Aegis Clients
Banking
Global leader in personal banking in N. America and Australia Worlds leading consumer credit provider Worlds leading financial services provider Global leader in credit card processing and services Global leader in investment, banking and insurance services

Insurance
Global leader in insurance products and services UKs leading specialist adjuster

 Indias fastest growing insurance service provider Indias leading individual and group insurer

Telecom
Global leader in mobile telephony Worlds leading internet service provider USs leading telecom service provider USs leading voice based application developer Indias leading telecom company Indias leading chain of mobile equipment

Travel and Hospitality

Worlds leading online travel company USs leading airlines carrier USs leading car and truck rental company Worlds leading online travel agency Australias leading public transportation system

Health Payers
Worlds fastest growing health insurance company

Aegis Clients @ Hyderabad

HDFC Insurance Idea Beam Airtel 3G

TOP MANAGEMENT
APARUP SENGUPTA, MANAGING DIRECTOR AND GLOBAL CEO RAHUL KAMALAKAR, CHIEF INFORMATION OFFICER CM SHARMA, GLOBAL CFO NEETI KHAITAN, CRO NORTH AMERICA RAJIV AHUJA, PRESIDENT ASIA PACIFIC & ANZ REGION SM GUPTA, CHIEF PEOPLE OFFICER SANDIP SEN, PRESIDENT GLOBAL CLM BUSINESS UNIT

HEIRARCHY OF THE HR DEPARTMENT

SENIOR MANAGER HR

MANAGER HR

SENIOR LEAD HR

SENIOR SPECIALIST HR

SPECIALIST HR

SENIOR EXECUTIVE HR

EXECUTIVE HR

DEPARTMENTS IN HR

HR

PAY ROLL

EMPLOYEE RELATIONS

RECRUITMENT

Pay Roll Department

The PAY ROLL Department is responsible for all the Salary related functions of the company. They calculate the salary, attendance, ESI, PF, gratuity etc.

Employee Relations
They take responsibility of the following Employee Grievances Health, Safety and Environment in which the employees work Provision of Communication devices Transfers and relieving of employees Employee engagement programs like Fun Friday Incentives on reaching targets Recognizing talent ( Star Performers) Celebration of festivals Get Set Go.. etc.

Recruitment
This team is responsible for hiring and training the employees.

Recruitment Process @ Aegis

My guide Mr. Pradeep Kumar is Senior HR Executive in the Recruitment team of Aegis. I have spent all my time with the recruitment team so I would like to elaborate about the Recruitment process in Aegis. The following is a split up of the employees in Aegis under various processes Idea process 700 employees Hdfc process 150 employees Beam 50 employees Airtel 3G 50 employees

It is the responsibility of the recruiting team to keep these positioned filled at every point of time. Failing which will cause them to lose the process to any of its competitors. As the problem faced by every domestic BPO, even Aegis faces the problem of high attrition rate. To cope up with this high attrition the recruitment team of Aegis has a target of starting a new batch containing 25 employees every 15 days. The team is able to achieve this target on a consistent basis. The employee is selected after being subjected to four rounds of selection process.

1st Round
Briefing about the job responsibilities and the package that will be offered, and various other facilities that will be provided. Its a mutual interaction round where the candidates attitude and communication skills are assessed. Candidates who do not have any concerns with the facilities and the pay will move on to round two.

2nd Round
A test of typing speed is done using the Type master software. The job requires the employees to take down few details of the customer. Therefore a good speed is an added advantage. The minimum required speed is 15WpM at 60% accuracy. Those who have cleared the test will move to the next round.

3rd Round
Personal interview with two members on the interview panel. The candidate is tester for Fluency in speech Confidence Stability in employment history(if any) If the panel is satisfied with the candidate he is moved to the next round.

4th Round
An online assessment which tests the analytical, comprehensive, qualitative and logical skills of the candidate. The candidate is given the offer letter after successful completion of the four rounds.

Sourcing:
There is a separate team for sourcing and short listing candidates based upon a telephonic interview with the help of Job portals. Naukri Monster

The role of a recruiter is to conduct a telephonic interview and assess whether the particular candidate is suitable for the job and then arrange for the further process.

Employee reference:
If a current employee of the company refers any of his friends for an interview and in case that person gets selected and works in the company for a period of 90 days then the employee who has refereed his friend would be given an amount of 6000 Rs.

Consultants:
The role of a consultant is to work on behalf of the company to fulfill the requirement for which they would be paid accordingly. The requirement along with the job description is given to the consultants who then source suitable candidates and arrange for an interview. After a Candidate is selected and joins the company and completes a period of 90 days the consultant would be paid according to the slab system.

Training Centers
Training centers bring people from the rural areas and train them on speaking skills. Aegis has contracts with these centers, and picks up people from these institutes as and when needed.

Conclusion:
Finally I would like to conclude by thanking Mr. Pradeep Kumar for taking time off his busy schedule and giving us some wonderful insights about Human Resource Management which will help us in understanding the subject and I would like to thank our faculty for giving us this opportunity.