A SUMMER TRAINING PROJECT REPORT ON INDUSTRIAL RELATION

AT

HAIER APPLIENCES(INDIA)PVT LTD SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENT

POST GRADUATE DIPLOMA IN MANAGEMENT

UNDER THE GUIDANCE OF SARANG PHATAK SUBMITTED BY RIMLI BANERJEE

OF

PREFACE
Knowledge has two aspects - theoretical and practical and no theoretical concept is complete without having knowledge of its practical application. A few weeks professional training programme was

introduced as a part of curriculum of P.G.D.M. This summer training programme proves beneficial to the future managers as they are confronted with the problems of actual work environment during their training period.

As per the curriculum requirement , I did 16 weeks training in HAIER APPLIENCES(INDIA)PVT LTD. In INDIA, Working in such a big concern, no matter for a very small period was really a matter of pride. My area of work in that concern was confined to Human resource department and moreover it was not possible for me to cover all the areas of human resource department in such a short period of time so I concentrated my working on the project assigned to me i.e. INDUSTRIAL RELATION. So the learning during the training in. HAIER APPLIENCES(INDIA)PVT LTD, a report of that is being presented in the following pages.

ACKNOWLEDGEMENT
Intention, dedication, concentration and work are very much essential to complete any task. But still it needs lot of support, guidance, co-operation of people to make it successful. Heart full thanks to all the respective persons who support and guide me. I have no words to express a deep sense of gratitude to the management of HAIER APPLIENCES(INDIA)PVT LTD for giving me an opportunity to pursue my internship. I sincerely thank Mr. SARANG PHATAK for giving me more than just a training place and an opportunity for understanding of what is a good professional culture I express my deep sense of indebtness towards Mr. SARANG PHATAK (Senior human resource Manager, HAIER INDIA region) for providing me valuable information. I am also thankful to the officers of training and development department.

DECLARATION
I RIMLI BANERJEE,a bonafide student ofINTERNATIONAL SCHOOL OF BUSNESS OF MEDIA AT BANGALORE, PGDM , (3rd Semester) hereby declare that the Project entitled

INDUSTRIAL RELATION is an original work and the same has not been submitted by any other student of my class.

SCOPE OF THE STUDY

The relationship between employer and employee is the most important relationship in the corporate world. The positive relationship between both of them is effective technique for the growth of the organization. It would almost impossible to increase the production without greatest co-operation between employer and employee.

One of the most important and the challenging task of the manager is to satisfy employee to a large extent and to minimize their conflicts. In order to satisfy employees and manager must have to adopt motivational factors, incentives schemes.

My topic is I.R, which is broadly related with the relationship between the employer and employee with the terms and conditions of employment. So, the I.R is very broad topic in present scenario, every company want to enhance its productivity. But the productivity cant be improved unless and until the employees are not satisfied. Without satisfying the employees, the organization cant go in the long run and cant compete with its competitors. In order to enhance productivity and satisfying the employees, they have to maintain a cordial relationship between employees, employer and Government. So that, they can survive in the long run and can compete with its competitors.

EXECUTIVE SUMMARY

My project is based on INDUSTRIAL RELATION atHAIER APPLIENCES(INDIA)PVT LTD, PUNE. INDUSTRIAL RELATION Analysis is a post mortem of the organizations Industrial relation system. It measures the ability of the organization to meet the requirement of both employers and

employees efficiently or not. Its helps in understanding the actual condition of workers in HAIER INDIA. In this project, I analyzed the different aspects of industrial relation at HAIER INDIA My prime objective is to interpret the policies and procedures adopted in maintaining the industrial relation. In this study, I had used Descriptive Research Design. This research design is about the characteristics of particular things. The engraved data is collected from various websites, manuals, monthly periodicals and different time periods. My analysis of the study undertaken is quite satisfactory which shows that HAIER INDIA has proper system of maintaining industrial relation. The report includes the concepts of industrial relation, the causes of different grievances in the organization and the methods and procedures of their redressal with the help of different laws of Indian Government.

CONTENTS
PARTICULARS PAGE NO.

CHAPTER 1- INTRODUCTION OF THE COMPANY A) Introduction of the company B) SWOT ANALYSIS C) Introduction of HAIER INDIA

7-40

CHAPTER 2- INTRODUCTION OF THE TOPIC

42-49

CHAPTER 3- RESEARCH METHODOLOGY A) Research Methodology B) Objective of the study C) Research Design D) Method of Data Collection / Survey period

50-53

CHAPTER 4- ANALYSIS & INTERPRETATION

55-59

CHAPTER 5- CONCLUSION

60-66

BIBLIOGRAPHY

66

CHAPTER 1

A) COMPANYS INTRODUCTION

B) INTRODUCTION OF HAIER INDIA

INTRODUCTION 0F THE COMPANY

HISTORY OF HAIER GROUP
The Haier Group was founded in 1984 with headquarters in Qingdao, Shandong Province, PRC. In 1984, Haier produced only a single model of refrigerator, today it is one of the worlds leading white goods home appliance manufacturers. Under the leadership of Chairman and CEO Zhang Ruimin, Haier manufactures home appliances in over 15,100 different specifications under 96 categories. Haier products are now sold in over 100 countries around the globe.

Haier has over 240 subsidiary companies, over 110 design centers, plants and trading companies and over 50,000 employees throughout the world. Haiers focused industries include technology research, manufacturing, trade and financial services. The global revenue of Haier for 2005 was RMB 103.4 billion. Haier Electronics Group Co., Ltd. (HKG:1169), a subsidiary of Haier Group, is listed on the Main Board of the Stock Exchange of Hong Kong. Qingdao Haier Co., Ltd. (SHA: 600690), also a Haier subsidiary, is listed on the Shanghai Stock Exchange. On 12 August, 2005, Haier signed an agreement with Beijing Organizing Committee for the Olympic Games (BOCOG) in Qingdao to become the official sponsor of the 2008 Beijing Olympic Games for white goods home appliances.

Partners
Haier has established an extensive sales network around the globe. Key partners in perspective markets include:

China: Strategic alliance with Suning and Gome chain stores America:Cooperation with TOP 10 retailers, e.g. SEARS, Lowe's, HOME DEPOT, Best Buy, PCRichard, Wal-Mart, Sam's, Costco, Brands Mart and Target Japan: Cooperation with TOP 10 retailers, e.g. YAMADA, KOJIMA and JUSCO

Europe: Cooperation with KESA, Media Market and Carrefour

About Haier India

Haier Appliances (India) Private Limited is a wholly-owned subsidiary of Haier Group. Haier India was launched in India in December 2003 and by August 2004 had an all-India promotion launched with over 55 products across six product categories -- refrigerators, color television/DVDs, washing machines, microwave ovens and dishwashers. Haier India has also launched its brand of mobile phones in India. The India launch was started with innovative products which were designed keeping the day to day customer needs in mind -- products that will transform the customer's every day living into inspired living. 'Products that will make your today better than yesterday.' Haier India launched BMR technology for the first time in India. Even the Double Drive is a newly patented technology. The India operations already has an established dealer network of approximately 1600 dealers all over the country, which is backed by a strong service and after sales service network.

Our Products
Haier has a wide range of products to choose from. These items are innovatively styled with great attention paid to every detail. The complete line of Haier Products provides styles and features for everyone.

Television
Powered by the revolutionary TDX technology this range promises you audio and video quality so enhanced, you would almost be watching real life. CATEGORIES :: PLASMA :: HIGH DEFINITION (HDTV) :: FLAT PATRON SERIES :: HOME THEATRE :: NON-FLAT (CURVED) :: DVD PLAYER

Refrigerator
Thanks to Haier's True Taste technology, which maintains a uniform flow of cold air in all parts of the refrigerator. Also the humidity inside the refrigerator is maintained to an exact level to prevent dehydration of any food kept inside.. CATEGORIES :: BMR NEW :: DIRECT COOL :: SIDE-BY-SIDE :: FROST FREE

Washing Machine
Haier laundry products has a wide range to choose from -- frontload, top load, portable washers, washer/dryer combinations, top load and frontload dryers. These

items are innovatively styled with great attention paid to every detail. CATEGORIES :: FULLY-AUTOMATIC :: SEMI-AUTOMATIC

Dryer
The Haier range of Fully Automatic Clothes Dryers - it's like having the sun shine on your clothes across all seasons. Featuring ultra-quiet operation, a stainless steel tub, self-locking door and a cool air drying option, Haier dryers will keep your clothes fluffy dry, no matter which season. CATEGORIES :: GDZ5-1

Microwave Oven
Presenting the Haier range of Microwave Ovens for the kind of cooking you've always been waiting for. Featuring the True Nutrition Technology, Haier Microwave Ovens ensure that your food is neither under-cooked nor over-cooked. This means that your food retains all of its natural nutritional properties even after cooking.

CATEGORIES :: GRILL :: SOLO

:: CONVECTION

Dishwasher
Featuring the True Clean Technology, Haier Dishwashers are capable of cleaning every kind of cutlery, crockery and utensil from your kitchen. They are energy efficient, silent, fully programmable, and equipped to soften hard water. And since dishes washed in dishwashers are not touched by bare hands, they are extremely hygienic. CATEGORIES :: WQP42000N :: WQP12AFM

Air Conditioners
Haier have created ACs with Active Air Technology. These ACs perform two very important functions. They neutralize the CO2 in the room at a very high rate, leaving the air as fresh as possible. They also clean the air from within using Titanium Dioxide (TiO2) that activates Photic Accelerants, stopping the growth of airborne bacteria and finally killing them.

CATEGORIES :: SPLIT AIR CONDITIONERS WINDOW AIR :: CONDITIONERS

Mobiles
Haier presents a stunning new range of mobile phones to suit your needs. Youll find that each mobile phone is designed to meet individual preferences. Bringing you an innovative blend of technology and relevance. No wonder then, Haier is the first to bring you a product such as P7, a unique Pen Phone that boasts of stunning styling and cutting-edge technology.

MODELS :: P-7 :: V200 :: Z1100 :: Z3000 :: V100 :: Z100 :: Z300

TOP

Inspired by Life
Life is very involving and everyday it offers you new challenges. Haier has peeped into life and come up with ideas that make living enjoyable and joyous. The main brand Idea was that Haier products are Inspired by Life: this is now expressed as Inspired Living. There is also another perspective on Inspired Living. All Haier products are the result of closely studied actual usage patterns of home appliances, i.e., inspired by everyday life. For example, Haier was the first to launch a Bottom Mounted Refrigerator in the country. It is based on a simple insight that refrigerator shelves are used far more often than the freezer shelf. So Haier has put the freezer at the bottom and refrigerator racks at convenient heights, so that you dont have to bend your back frequently. As a late entrant into the category, Haier understands the consumer needs better and reflects that in consumer offerings. This is how we write the positioning statement: Haier is better than all other brands for easy adopters because it offers them benefits that help them lead a better life as a result of our endeavor to understand life better and work technology around it.

About Haier India Pune Plant:Haier Appliances (Ind.) Pvt.Ltd. Pune was established in the year 2007. The old plant of Anchor Daewoo has been taken over by Haier & started the production from January 2007 in Pune. Company is one of the top most Home Appliances Companies in the world. The plant is situated about 60 Kms away from the Pune city. At Ranjangaon 5 Star MIDC area. Presently we are in to manufacturing of refrigerator. The Head Quarter of Haier India is in Delhi.