ERROR CODES (AAAXXX)

Operating System Description Not Applicable Banyan VMS DOS MS Windows Other MS Windows 2000 MS Windows XP MS Windows NT MS Windows 2003 UNIX-HP-UX UNIX-TRU64 Linux MPE - Legacy Novell Other 0S2 Macintosh Apple II Modifier Description Not Applicable Fails After Warm-up Continuous Received DOA Intermittent Repeatable Product Recall Action Description Return/No Action Returned/Advisory Returned/Cust Sat Return/Defective Return/Customer Replaced Reseat Reload Configure Adjust Observed Condition General Description Good Part Cust Sat/Part May be good Received From Logistics Incorrect Firm Ware Revision Level Code A B C D E F G H I J K L M N O P Q R Code A B C D E F G Code A B C D E F G H I

Code 101 102 103 104

Intermittent/Freq in comments Damaged System hangs Up Cosmetic Reset Problem Mechanical Hibernation/Sleep No Power/Power Light Customer Replaced Will Not Boot Part miss-labeled Over-temp - environment Removed as multiple see comments Failure Unknown Bad cord or cable Failed Diag/Error code in comments Prefailure Notice - threshold in comments Device Driver Unqualified 3rd party hardware Failed Communication Excessive noise Replaced for upgrade Video/Display Description No Video Unstable Video (Jitter/Flicker) Focus/Converge Poor Resolution No Back Light Color(s) Missing Pin Cushioning H/V Bright Lines Rolls Vertically Diagonal Stripe Fan Not Spinning Distorted Sound Cannot Adjust Contrast Random Characters Dim Or Low Intensity Size/Alignment Won't Show 2nd Monitor BAD USB PORT High Freq Noise Burnt Component Cover/Case damage Cracked Display Damaged Cable No Power Light

105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 Code 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224

Excessive Pixel count Mass Storage - Disk Description Noisy Will Not Spin Read/Write Error Format Error ID Error Lost Records Bad Sectors Drive Will Not Mount Not Recognized Utility or Formatter Not Recognized System Will not boot - r/w OK Pre-failure Diagnostic Loop Errors Drive interrupts controller Faulted - Light On Failed from array Firmware Issue Back End Loop Error I/O Module Comm. Error EMU Comm. Error CACHE Module Error CACHE Battery out of data CACHE Battery won't charge Array Controller Error Drive Enclosure Error Drive has been degaussed Mass Storage - Removable Tape Thread Problem Will not Load Will not un-load Will not accept/eject media Write Data Corruption Read Data Corruption Will not mount BOT/EOT sensing problem Head Tracking/Alignment Unit Not Recognized Unit address/Configuration Head gain/amplitude Unable to read media in other drives Unable to read media from other drives Damages media Can't read BAR code Won't move tape Dropped Tape Leader

225 Code 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367

Keyboard Description Locks Up Sticky Key Inoperative Key Incorrect Key Code Foreign Substance Spilled Pointing Device Description Not Tracking Properly Jittery/Intermittent Mechanical Failure Locks Up System No response - System OK Boards/Controllers/Backplanes Description Keyboard/Pointing Device access or error Hard Drive Error Floppy Error Video Error Tape Drive Error Network Card Error Communications Error Configuration Error Parallel Ports Serial Ports Set Up Wrong Beeps/Startup Tone Emulation Bad Expansion Slots Audio Input Not Functioning Audio Output Not Functioning Battery Failure Inoperative Control Panel Dark Screen with Startup Tone Will Not Run Off Battery Power Cannot Shut Down Known Good Mouse or Paddle Not Working Bad or No Color Monochrome OK Will Not Run Off AC Power Bent/Broken Pins/Connectors SCSI Error RAID Error Controller Error Processor/Memory Description Memory Failure/Error

Code 401 402 403 404 405 Code 406 407 408 409 410 Code 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 Code 550

Crashed - will not reboot Hung - will not reboot Logging - Machine Check code in comments Logging - Bug Check code in comments Fan Failure Power Supply Description Overheat (Fan problem) Random Reset Voltage Missing Noise/Hum Crowbar/Chirping Blows Fuses Causes System Failures/Noise on scope No LED Over-temp Indicator/Message UPS Battery Replacement Indicated UPS Power-On AMBER FAULT LED Voltage over/under tolerance 110/220 V switch not set properly Printer/Fax/Scanner Description Print Quality (sample attached) Paper Handling Accessories Overheating PCB error code-see comments Scanner registration Communications Software No Power Light Improper Print Head Movement Select Button Inoperable Fails Self Test Fails Self Test Suggest Fault Printer Not Seen By CPU Self Test OK Will Not Print From Host Prints Blank or Black Pages Engine Error/Fault Mechanical Wear Miscellaneous Description Accessories Needed Configuration Consumables Other Applications Operator Error Software

551 552 553 554 555 Code 601 602 603 604 605 606 607 608 609 610 611 612 613 Code 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 718 Code 801 802 803 804 805 806

System Environment Docking Problem Unable to insert/extract PCMCIA Cover or casing damage Modem Description Self-Test Fails Communication Failures Will Not Dial Will Not Answer Stuck Off Locks Up

807 808 809 810 Code 901 902 903 904 905 906