MII Annual Report 2009 (Activities) Part2.Web

Company No.
35445 - H
THE MALAYSIAN INSURANCE INSTITUTE
Annual Report 2009
(b)
PCEIA (CBE) - Life Insurance Route In 2009, the number of candidates who sat for the life route CBE increased by 46% or 6,396 candidates. These candidates comprised 88% of the total candidates who sat for the PCEIA CBE mode in 2009 compared to 85% in 2008. The passing rate dropped by 7% to 62% from 69% in 2008.
Table 32: PCEIA CBE (Life Route) Statistics for 2009 and 2008 2009 Sat Pass % Pass 20,352 12,638 62
2008 13,956 9,621 69
CBE examination in progress - Johor Bharu
CBE examination in progress - Penang
CBE examination in progress - MII City Centre Kuala Lumpur
THE MALAYSIAN INSURANCE INSTITUTE (Incorporated in Malaysia)
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Annual Report 2009
THE MALAYSIAN INSURANCE INSTITUTE Company No. 35445 - H
SECTION B: MII AS AN EXAMINATION CENTRE (contd)

(c) PCEIA (CBE) - General Insurance Route The number of candidates who sat for the general insurance CBE mode increased by 14% or 343 candidates as compared to 2008. However, the overall passing rate decreased by 7% to 80% from 87% in 2008. Table 33: PCEIA CBE (General Route) Statistics for 2009 and 2008 2009 Sat Pass % Pass 2,752 2,209 80 2008 2,409 2,099 87
4.3.4 (a)
The Certificate Examination in Investment-Linked Life Insurance (CEILLI)
CEILLI - Overview The CEILLI examination is a pre-qualifying examination for life insurance agents who want to sell Investment Linked Life Insurance products for life insurance companies. In 2009, the CEILLI examination was offered in two modes, paper-and-pencil (PPE) mode and computer-based examination (CBE) mode. The PPE mode was conducted twice a month at 14 examination centres all over the country. The CBE mode was conducted everyday from Monday to Friday at the MII City Centre, Maju Junction Mall, Kuala Lumpur. Effective July 2009, the CBE mode was conducted every Saturday in Johor Bharu and Penang. Candidates can attempt the examination in any of the languages offered, i.e. Bahasa Malaysia, English or Mandarin. Overall performance for 2009 saw an increase of 5% or 1,165 candidates who sat for the CEILLI examination. Candidates who sat for the CBE mode comprised 56% of the total candidates registered for the CEILLI in 2009 compared to 41% in 2008. Meanwhile, the PPE mode reported a decrease of 21% or 2,810 candidates.
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Company No. 35445 - H
Annual Report 2009
Table 34: CEILLI Statistics for 2009 and 2008 2009 Paper-and-pencil Examination Sat Pass % Pass Computer Based Examination Sat Pass % Pass Total Sat Pass % Pass 23,794 13,270 56% 22,629 14,972 66% 13,226 6,956 53% 9,251 6,477 70% 10,568 6,314 60% 13,378 8,495 63% 2008
(b)
CEILLI Paper-and-Pencil Examination (PPE) 2009 reported a decrease in the number of agents who sat for the CEILLI PPE. A total of 10,568 agents sat for the examination, a decrease of 21% or 2,810 candidates over the 2008 figure of 13,378 agents. The Bahasa Malaysia version reported a decrease of 18%, followed by the Mandarin version by 19% and the English version by 25%. The overall average passing rate dropped by 3% from 65% in 2008 to 63% in 2009.
Table 35: CEILLI Paper-and-Pencil Examination Statistics for 2009 and 2008 2009
Eng. Sat Pass % Pass 4,236 3,067 72 Mand. 3,599 2,055 57 B.M. 2,733 1,192 44 Total 10,568 6,314 60 Eng. 5,648 4,172 74
2008
Mand. 4,417 2,708 61 B.M. 3,313 1,615 49 Total 13,378 8,495 63
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Annual Report 2009
SECTION B: MII AS AN EXAMINATION CENTRE (contd)

(c) CEILLI Computer Based Examination (CBE) The number of candidates opting for the CBE has shown an increasing trend every year since it was first introduced in 2002. 2009 reported a significant increase of 43% or 3,975 candidates to 13,226 candidates from 9,251 candidates in 2008. Table 36: CEILLI CBE Statistics for 2009 and 2008 2009 Computer Based Examination Sat Pass % Pass 4.3.5 Takaful Basic Examination (TBE) 13,226 6,956 53% 9,251 6,477 70% 2008
The Takaful Basic Examination is an examination imposed by the Malaysian Takaful Association (MTA) to all takaful agents who are registered with them. Due to MII's good track record as the examination centre with established security and quality process in place, MII was given the honour to conduct the examination for MTA. The first Takaful Basic Examination (TBE) was introduced on 14 February 2009. Currently, the examination is offered in the Bahasa Malaysia language only. A total of 14,929 agents sat for the examination in 2009. Out of 14,929 agents who sat, 77% of the agents passed the examination. In 2009, the TBE was conducted twice a month or a total of 20 sessions at 22 examination centres all over the country.
Table 37: TBE Statistics for 2009 2009 Sat Pass % Pass 14,929 11,478 77% 2008 N/A N/A N/A
5.
REPORT ON EXAMINATION DEVELOPMENT
The examination development unit is a sub-unit under the Examination Management Department. The unit's major task is to maintain the MII's question bank for all examinations conducted by the Institute, and development of question papers which involves appointing question setters, moderators, proof-readers right up to the production of the final examination paper. The unit also processes accreditation of prior learning for some of the major and compulsory examinations offered.
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Annual Report 2009
The unit is committed to continuously upgrade the quality and standard of the examinations offered to be in line with international awarding bodies. In line with this guideline: The examination questions are developed using the guidelines given by the Majlis Peperiksaan Malaysia (MPM) to ensure the quality, objectivity and clarity of the examination questions. The examination questions are reviewed periodically to ensure the examination questions remain current, relevant and in tandem with the needs of the industry. The examination questions are moderated and reviewed by the subject matter experts. High level of security is imposed in the process. In 2009 as compared to 2008, the Unit: a. Developed for the first time, 1,296 sets of e-papers for the PCEIA and CEILLI computer-based examinations.
b. Developed 97% more in total number of question papers for paper-and-pencil examinations. c. Developed 100% more assignment and test questions for the Diploma and Associateship programmes for self-study students, and Cambodia and Bangladesh students.
d. Continuously processed exemption requests in respect of prior learning that students have undertaken outside of MII qualifications.
6.
EXTERNAL EXAMINATIONS
MII continued to play its role as the regional examination centre as appointed by several international examining bodies. In 2009, MII facilitated examinations offered by other established examining bodies such as The Chartered Insurance Institute (UK), Society of Actuaries (USA), The Institute of Risk Management (UK), Chartered Institute of Loss Adjusters, (UK) and The Casualty Actuarial Society (USA). A total of 500 candidates sat for the various external examinations in 2009.
Table 38: External Examinations facilitated by MII in 2009 No. Examination 1 2 3 4 5 Casualty Actuarial Society (CAS, USA) Chartered Insurance Institute (CII, UK) Chartered Institute of Loss Adjusting (CILA, UK) Society of Actuaries (SOA, USA) The Institute of Risk Management (IRM, UK) Total No. of Candidates 13 70 4 403 10 500
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Annual Report 2009
SECTION C: MII AS A PROFESSIONAL BODY

1. OVERVIEW
As a professional body, MII maintained a membership register comprising of individual and institutional membership. There are four categories, Fellow, Associate, Ordinary and Affiliate. The first three, require the individual to have a recognised professional qualification, particularly for Associate and Fellow recognition. The fourth category which is the Affiliate Category, does not require any specific insurance qualifications and anyone who has an interest in MII activities is welcomed to join. The MII Institutional membership comprises of all registered insurance and reinsurance companies, insurance brokers and loss adjusters in Malaysia. This would mean that all the companies subscribe and support MII efforts to drive and enhance professional standards through training and education.
2. MEMBERSHIP
As at 31 December 2009, MII had 133 institutional members and 1,139 individual members. Table 39: Membership Categories No. Category 1 Fellow Criteria Has passed the Associateship of the MII (AMII) or ACII (UK) examinations; has complied with the necessary requirements; Has attained the age of 24 years; and Has been an MII Associate Member for at least three years 2 Associate Has passed the Associateship of the MII (AMII) or ACII (UK) examinations; Has attained the age of 21 years; and Has been engaged or employed in the insurance industry for at least two years. 3 Ordinary Has a recognised professional qualication or degree (in any qualication); Has attained the age of 23 years; and Has been engaged or employed in the insurance industry for at least two years. 4 5 Aliate Institutional Has an interest in MIIs activities and is involved directly or indirectly with the insurance industry Insurance/reinsurance companies, Insurance broking rms and Loss adjusting rms RM35/ USD20 RM25 per employed sta RM35/ USD20 RM95/ USD35 Annual Subscription Fee RM150/ USD50
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Annual Report 2009
For institutional members, all licensed insurance companies, insurance brokers, loss adjusters and reinsurers are members of MII. In addition, some takaful operators also subscribed as MII institutional members. Institutional members enjoy discounted rates on training courses and conferences conducted by MII for the staff of the companies. As for the individual membership, there are three categories of members i.e. Fellow, Associate and Ordinary. The Fellow and Associateship members carry the designation FMII and AMII, respectively. These prestigious designations signify professionalism and demand the highest ethical standards. Each member is allowed a vote in the Annual General Meeting of the Institute, which is chaired by the Chairman of the MII Board of Directors. Table 40: Number of Individual Members in 2009 and 2008 No. Category 1 2 3 4 Aliate Ordinary Associate Fellow Total 2008 177 162 324 13 676 2009 435 264 424 16 1,139 Table 41: Number of Institutional Members in 2009 No. Sector 1 2 3 4 5 6 7 Reinsurance Composite General Life Brokers Adjusters Others Total No. of Companies 6 9 23 7 35 37 16 133
There was a significant increase of 68% or an additional 463 members in the overall number of members for all categories in 2009 as compared to 2008. The Affiliate membership category recorded the highest increase of 146% or 258 members followed by Ordinary membership which increased by 63% or 102 members. For Institutional members, the number remained the same as in 2008 with the surrendering of the existing license due to merger or changing the nature of business. There were two additional companies joining as Institutional members to balance the number at 133. 2.1 Membership Benefits One additional benefit was introduced for all members where they received a complimentary copy of the MII magazine. The other benefits remain as follows: reduced rates when registering for the MII professional examinations; special fee discount when attending MII courses, seminars and other similar activities conducted by MII;
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Annual Report 2009
SECTION C: MII AS A PROFESSIONAL BODY (contd)

access to the MII Resource Centre which contains a large collection of reference materials; books, magazines, periodicals, conference papers and newspaper clippings on insurance and other related subjects and a collection of audio-visual materials and annual reports; preferential rate from selected hotels and retailers; able to vote during the Institute's Annual General Meeting and for the Institutional members, able to nominate one representative who also has voting rights; and receive a copy of the colourful MII Calendar, which contains important exam dates and important information about MII. 2.2 Membership Activities Four activities were successfully organised by MII for the benefit of the industry ranging from industry-wide events to specific activities to assist students in preparing for their examination. 2.2.1 Inter Insurance Bowling Tournament 2009
The 2009 tournament was the third tournament organised by MII since 2007 and was held on 14 November. The response was very encouraging. The feedback received was very positive and it was obvious that there was great appreciation from the industry to MII for providing the once-a-year opportunity for the industry to gather. The venue of the tournament remained at the Pyramid Mega Lanes, Sunway Pyramid Shopping Centre which offers the largest number of lanes. All 48 lanes were used where each company was allowed only two teams. Except for the adjusters, 29 companies representing other sectors of the industry participated in the tournament. Am Assurance bagged the champion title with the MII Challenge Trophy, while the teams from Great Eastern Life and Etiqa pinned the second and third placing, respectively. Bowlers from Etiqa swept both the best man and best lady bowler titles.
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Annual Report 2009
2.2.2
MII Book Sales and Membership Drive
Although the MII Bookshop was closed a year ago, the sales of books were maintained as an activity to support our marketing strategy to promote MII Membership products and services. Among the types of books sold were Life Insurance Sales & Marketing, Insurance Technical, study texts for agent examination and motivational books. In 2009, MII participated in nine events with four of these events being organised by MII.
Table 43: MII 2009 Book Sales Date 22 23 June 28 June 21 July 1 August 11 13 August 20 August 1 2 October 17 October 19 20 October Venue Prince Hotel & Residence, Kuala Lumpur Putrajaya Marriot Hotel, Putrajaya Hotel Istana Kuala Lumpur Hotel Lagend, Kuala Lumpur GICC, Genting Highland Security Commission, Bukit Damansara Prince Hotel & Residence, Kuala Lumpur GICC, Genting Highland Prince Hotel & Residence, Kuala Lumpur Event MII Healthcare & Medical Insurance Conference Am Assurance Agency Convention General Insurance Agent Convention 2009 Konvensyen Ejen Insurans Hayat Bumiputera Namlifa Mega Convention MFPC Launching of the Syariah RFP MII Marine Insurance Conference Prudential BSN Takaful Conference FAIR Conference
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Annual Report 2009
SECTION C: MII AS A PROFESSIONAL BODY (contd)

2.2.3 Breakfast Talk and Study & Exam Answering Technique
A breakfast talk was conducted for the benefit of the members on 27 May 2009. The speaker was En Aiman Fazeer Yap and the topic presented was "Islamic Financial Planning". The programme started with breakfast and a networking session amongst the 40 members present. The talk was held at the MII City Centre in Maju Junction Mall. It was a lively session where many raised questions for a better understanding of the differences between the conventional and Islamic financial planning. As for the Study and Exam Answering technique session, the target group was the MII students taking the MII professional programme mainly the AMII and DMII. The session covered topics relating to studying techniques, preparation for the exam and techniques to answering examination questions. The event was conducted on 30 June at the MII City Centre.
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Annual Report 2009
SECTION D: MII AS A CONFERENCE ORGANISER

1. OVERVIEW
Despite the economic turbulence and H1N1 pandemic in 2009, MII successfully organised five major conferences for the insurance industry. This was mainly due to the strong support by the insurance industry and associations. A total of 1309 participants from the local and foreign markets such as Brunei, Hong Kong, India, Indonesia, Iran, Jordan, Papua New Guinea, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam attended MII conferences. The feedback received from the conference delegates was extremely positive and encouraging. Table 44: Conferences Organised in 2009 No 1 2 3 4 5 Venue Liability Insurance Conference International Health & Medical Insurance Conference General Insurance Agents Convention Bumiputra Life Insurance Agents Convention and Award International Marine Insurance Conference Total Date 19 20 May 2009 22 23 June 2009 21 July 2009 1 August 2009 1 2 October 2009 No of pax 101 103 510 530 65 1,309 No of speakers 23 15 4 3 17 62
2.
CONFERENCES ORGANISED
2.1 Liability Insurance Conference 2009 The liability market in Asia offers untapped business opportunities and profitable business potential for the insurance industry. However, in the turbulent and challenging global scenario, the insurance industry across Asia was hit hard and also faced the likelihood of growing liability exposures and series of litigations.
Annual Report 2009
SECTION D: MII AS A CONFERENCE ORGANISER (contd)
In the effort to update the industry on the issues and challenges relating to underwriting, claims and risk management in the liability insurance market, MII organised the Liability Insurance Conference 2009 on 19 - 20 May 2009 at Hotel Istana, Kuala Lumpur. The conference theme was, Managing Underwriting and Claims Challenges. One hundred and one delegates from Hong Kong, Indonesia, India, Singapore and Malaysia attended the conference. A total of 23 speakers from London, Hong Kong, Singapore and Malaysia supported the conference.
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Annual Report 2009
2.2 International Health & Medical Insurance Conference 2009 MII with support from the Persatuan Insurans Am Malaysia (PIAM) and Life Insurance Association of Malaysia (LIAM), organised the International Health & Medical Insurance Conference on 22 - 23 June 2009 at the Prince Hotel & Residence in Kuala Lumpur. The conference, themed "Challenges Facing the Health Industry", provided a valuable platform for industry players to understand the trends, risks and issues affecting medical and health insurance in the region. The conference was attended by 103 delegates from Taiwan, Papua New Guinea, Singapore, Brunei, Indonesia, Thailand and Malaysia. Fifteen renowned experts from Taiwan, Switzerland, Singapore and Malaysia shared their insights with the delegates.
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Annual Report 2009
2.3 General Insurance Agents Convention 2009 Amidst the economic slowdown and the decline in business, the environment for general agents was rather challenging. In order to "Weather the Global Financial Turmoil", general insurance agents needed to be more explorative and innovative in developing and integrating the available opportunities. In response to the downturn environment, MII with support from Persatuan Insurans Am Malaysia (PIAM) organised the General Insurance Agents Convention for all general insurance agents in Malaysia on 21 July 2009 at Hotel Istana Kuala Lumpur. Yang Berbahagia Dato' Muhamad bin Ibrahim, Assistant Governor of Bank Negara Malaysia was the Guest of Honour and four local professionals were invited to speak in the convention. This convention attracted a total of 510 local general insurance agents in Malaysia.
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Annual Report 2009
2.4 International Marine Insurance Conference 2009 The maritime and the marine insurance industry were dealing with greater challenges resulting from very volatile and complicated marine risks, which made risk underwriting so much more difficult. Risk exposures such as piracy, hijack, climate changes, collisions and war caused the claims costs to increase substantially. Against this backdrop, the theme "Managing New Risks and Performance for Sustainability" was chosen for this conference. The conference which was supported by Persatuan Insurans Am Malaysia (PIAM) and Malaysia Shipowners' Association (MASA) was held on 1 - 2 October 2009 at Hotel Istana Kuala Lumpur. The conference was attended by 65 participants from seven countries: Vietnam, Sri Lanka, Singapore, Iran, Indonesia, Jordan and Malaysia. Seventeen renowned industry experts from Singapore and Malaysia spoke during the 2-day conference.
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Annual Report 2009
2.5 Bumiputera Life Insurance Agents Convention and Award Bumiputera Life Insurance Agents Convention was an annual event organised with the objective of creating a platform for Bumiputera agents in the life insurance industry to learn, share and exchange new knowledge, skills and experiences to sustain and further enhance business success. In 2009, a total of 530 Bumiputera agents attended the convention - an increase of 65% from the previous year. A new feature added in 2009 was the introduction of awards to top Bumiputera agency leaders from each of the life insurance companies. This award was introduced not as an industry competition but more to acknowledge and recognise the achievements of the agents from the respective companies. It was extremely well received and highly appreciated by the agency force. A total of 29 recipients from 10 life insurance companies received the awards during the convention.
Annual Report 2009
SECTION E: MII AS A KNOWLEDGE AND INFORMATION CENTRE

1. OVERVIEW
With the rapid pace of information and communication technology in the current world, there are greater expectations and demands in the delivery of library and information services. People have now used the information assimilation to generate knowledge creation, expression, documentation and dissemination. These are the challenges for the Knowledge Centre (KC) and it must be prepared to excel beyond the boundaries in order to remain relevant to the ever-changing needs of the insurance industry. Against this backdrop, KC has made substantial progress in many aspects since 2007. With the aim of becoming the best specialised knowledge centre in insurance in the region, KC laid down its strategy which is divided into three phases of progress. Phase 1 was planned for the years 2007 to 2009 with the main focus on the development of reference materials, services and infrastructure at the two locations namely MII Headquarter and MII City Centre Phase 2 is planned for 2010 to 2012 and focuses on a knowledge networking group, research and publication Phase 3 will commence in 2012 which will focus on knowledge management
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Annual Report 2009
SECTION E: MII AS A KNOWLEDGE AND INFORMATION CENTRE (contd)
2.
MII RESOURCE & KNOWLEDGE CENTRE
In 2009, the total number of visitors to the Knowledge Centre increased slightly to 6,187 from 5,817 in 2008. Several initiatives were successfully accomplished under Phase 1 with a focus on enhancing the reference materials, services and infrastructure. Increased reference materials: A total of 182 new reference materials in the form of books, journals, magazines and online references were purchased and subscribed. This included CII textbooks and recommended reading materials. Cataloguing: The reference materials were systematically catalogued according to the Dewey Decimal Classification System. The exercise involved a total of 8,904 reference materials.
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Annual Report 2009
KC Information Board: Articles were displayed on the information board based on selected themes of the month such as H1N1 Pandemic, Catastrophic Events, Earthquakes, Piracy etc. Exhibition at MII Conferences: Selected articles, news clippings and reference materials were showcased on the display panels during MII conferences. KC participated in five major conferences namely Medical & Health Insurance Conference, General Insurance Agent Convention, Marine Insurance Conference, Liability Insurance Conference and Bumiputera Life Insurance Agents Convention and Award. The purpose of participation was to promote KC to the members of the industry. Weekly Insurance Alert: Members received insurance alerts via e-mail every Friday. It contained e-news clippings from the local newspapers and Wall Street Journal. Selected industry news was also made available in the MII eLibrary Portal.
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Annual Report 2009
SECTION F: MII AS SECRETARIAT OF AITRI
AITRI-OSFI Workshop on On-Site & Off-Site Examination for Insurance Regulators
1.
AITRI IN BRIEF
The ASEAN Insurance Training and Research Institute (AITRI), a non-profit organisation established by the Insurance Regulators of the 10 ASEAN member countries was officially incorporated on 1 December 2004 in Malaysia. The Malaysian Insurance Institute was given the honour to lead and drive the mandate as the secretariat of AITRI. AITRI continued to progress in fulfilling the mandate to serve and facilitate the human capital development needs through education, training and research for the regulators and insurers of the region.
2.
PROGRAMMES FOR THE REGULATORS
In 2009, AITRI successfully conducted two capacity building training programmes for the insurance regulators in line with its international agenda to facilitate the human capital development in the ASEAN region. A total of 10 field experts from the regulatory bodies and private sector based in Canada, China, Hong Kong, Malaysia, Singapore, Switzerland and Thailand participated in the delivery of these training programmes which benefited 43 participants from ASEAN and 18 participants from non-ASEAN countries including Cook Islands, Egypt, Hong Kong, Kazakhstan, Kenya, Lesotho, Macau, Maldives, Papua New Guinea, Saudi Arabia and Swaziland. The number of non-ASEAN countries participating in AITRI programmes increased by 40% from eight countries in 2008 to 11 in 2009. This was a positive indicator that AITRI programmes continued to receive recognition internationally.
AITRI Workshop on Risk Based Capital
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Annual Report 2009
Table 45: AITRI Programmes Conducted in 2009

No 1 Programme AITRI OSFI Workshop on On-Site & O-Site Examination for Insurance Regulators Date 27 30 April 2009 Host/Venue Bank Negara Malaysia, Kuala Lumpur, Malaysia Funded/Supported by ASEAN Insurance Training Fund, Malaysia Bank Negara Malaysia Economic Planning Unit, Prime Minister Department, Malaysia Oce Superintendent of Financial Institutions, Canada 2 AITRI Workshop on Risk Based Capital 9 12 November 2009 Oce of Insurance Commission, Bangkok, Thailand A.M. Best Asia Pacic, Hong Kong Ayudhya Allianz C.P Life, Thailand International Association of Insurance Supervisors, Switzerland Monetary Authority of Singapore Oce of Insurance Commission of Thailand PriceWaterhouse Coopers
3.
INDUSTRY EVENTS
3.1 7th ASEAN Insurance Congress
It was an honour for AITRI to be appointed as the permanent secretariat for this event under the auspices of the ASEAN Insurance Council (AIC). AITRI and the Ministry of Finance Laos had teamed up to co-organise the 7th ASEAN Insurance Congress on 7 - 8 October 2009 at the Don Chan Palace Hotel in Vientiane, Lao PDR.
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Annual Report 2009
SECTION F: MII AS SECRETARIAT OF AITRI (contd)
Group Photos of Speakers taken during the opening ceremony
The chosen theme for the congress was, "Best Practices to Boost Bottom Line". The Congress discussed current issues circulating the insurance industry in the ASEAN region, best practices that could be adopted to improve the bottom line and forecast on ASEAN Industry outlook in 2010. A total of 11 field experts from Japan, Laos, Hong Kong, Malaysia, Singapore and Bahrain participated in the delivery of the various topics. The Congress was attended by 65 delegates from eight ASEAN countries namely Cambodia, Indonesia, Laos, Philippines, Singapore, Thailand, Vietnam and Malaysia and non-ASEAN country Bahrain. The Congress met its objective of gathering the middle management level executives as they are the decision makers who shape the direction and strategy of the company. 96% of the audience was from middle management and above. An event website (www.aitri.org/aiclaos) was set up by the Malaysian Insurance Institute to provide up-to-date information to the delegates about the Congress.
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Annual Report 2009
Some of the 65 delegates listening to issues presented by speakers
3.2 5th Young ASEAN Manager Award AITRI under the auspices of the ASEAN Insurance Council (AIC) and with the support of the ASEAN Insurance Associations organised the 5th Young ASEAN Manager's Award (YAMA) in Vientiane, Lao PDR on 8 October 2009. The award recognises outstanding individuals in the ASEAN insurance industry for their leadership as well as for their achievement, contribution and commitment towards the development of the insurance industry. A total of 24 candidates from Indonesia, Malaysia, Singapore, Thailand and Vietnam were nominated for this prestigious award. The number of candidates increased by 30% compared to 18 candidates in 2008 indicating strong recognition by the region. The judges consisted of 13 industry leaders from the ASEAN countries namely Indonesia, Malaysia, Singapore, Thailand, Cambodia and Philippines. They had a challenging time to name the recipient of the award due to the high quality of the finalists. The process involved online assessment based on an essay write-up and interview with the finalists.
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Annual Report 2009
One of the finalists, Shamsudin Yusoff from ETIQA Insurance Malaysia was interviewed by the panel of judges during the final selection
Group photo of the distinguished judges and YAMA 2009 finalists
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Annual Report 2009
The recipient of the award for 2009 was Ms Sophia Ch'ng Sok Heang, Senior Vice President & Deputy Head Finance and Corporate Affairs, from Great Eastern Life Assurance Malaysia. The award ceremony was held during the welcoming dinner of the 7th ASEAN Insurance Congress and presented by His Excellency Sila Viengkeo, Permanent Secretary of Ministry of Finance Lao PDR. She is the first Malaysian and the first female to receive the prestigious award.
Sophia Ch'ng Sok Heang accepting the award from His Excellency Sila Viengkeo
Standing proud, finalists of the Young ASEAN Manger's Award 2009 from left: Shamsudin Yusoff from ETIQA Insurance Malaysia, Sophia Ch'ng Sok Heang from Great Eastern Life Assurance Malaysia, Brata Wibawa Djojo from PT Lippo General Insurance TBK Indonesia
An event website (www.aitri.org/yama) was set up by the Malaysian Insurance Institute to provide up-to-date information about the award.
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Annual Report 2009
4.
MEETINGS
In October 2009, AITRI attended the following meetings which were held in Lao PDR in conjunction with the 12th ASEAN Insurance Regulators Meeting: 6th AITRI Management Board Meeting 7th ASEAN Insurance Education Committee Meeting 35th ASEAN Insurance Council Meeting During the meetings, AITRI presented its activity reports and financial accounts for 2008 to all its members. AITRI also took the opportunity to present its future business plans in assisting the ASEAN countries through human capacity building training programmes. All were duly approved by the Board of Trustees. Special mention was made about AITRI's contribution during the opening and closing ceremony.
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Annual Report 2009
SECTION G: STRATEGIC PARTNERSHIP

1. OVERVIEW
As part of our national agenda to position Malaysia as the educational hub for the insurance industry, MII has taken another step forward by further collaborating with international insurance bodies and educational institutions. The collaborations will open the door for MII to further establish its name in pursuit of its global agenda to be the preferred insurance institute for human capital development and professional standards in insurance in Malaysia and the emerging markets.
2.
STRATEGIC PARTNERSHIP
2.1 Memorandum of Understanding (MoU) with Bangladesh Insurance Association (BIA) An MoU was signed with the Bangladesh Insurance Association (BIA) on 29 April 2009. This collaborative effort will create the path for MII's professional programme, the Associateship of The Malaysian Insurance Institute (AMII), to be offered to insurance professionals in Bangladesh.
From left: Mr A. K. Azizul Huq Chaudhuri, BIA Convenor of the Training & Seminar Sub-Committee, Mr Mollah Md. Nurul Islam, BIA Secretary General, Puan Khadijah Abdullah, MII CEO, Mr Rafiqul Islam, BIA Chairman and Encik Hamizan Hashim, Acting High Commissioner of Malaysia in Dhaka
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Annual Report 2009
SECTION G: STRATEGIC PARTNERSHIP (contd)

2.2 Memorandum of Understanding (MoU) with Asia e University (AeU) MII signed an MoU with the Asia-e-University (AeU) on 11 May 2009 at the Asia e University campus in Kuala Lumpur. Under this MoU, both parties will endeavour to undertake the following activities: Promote collaborative academic and training programmes and courses; Conduct professional development training and staff training; Promote collaborative projects, workshops and conferences; and Undertake any other academic activities which may be mutually beneficial.
Prof. Dato' Dr Ansary Ahmed (3rd from left) and Puan Khadijah Abdullah, with their respective teams, exchanging the MoU documents after the signing ceremony
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Annual Report 2009
SECTION H: SPECIAL ACTIVITIES AND PROJECTS

1. PRE-CONTRACT EXAMINATION INSURANCE AGENTS (PCEIA) REVISION
In 2009, MII managed to revise the Pre-Contract Examination Insurance Agents (PCEIA) text for the English version, followed by translation to Bahasa Malaysia, Mandarin and Tamil versions. The English version was last updated in 2001. The revision project was conducted to update the contents of the modules to be in-line with the current practices and regulations affecting the agency force. MII is now working on promoting a standard and comprehensive reference in the context of the Malaysian insurance industry and to be more accurately aligned and relevant to the needs of our industry. MII had obtained the approval from Persatuan Insurans Am Malaysia (PIAM) and Life Insurance Association Malaysia (LIAM) on the revised modules.
2.
CMII REVISION
MII revised the course texts for the MII Certificate of Insurance (CMII) with regards to the technical content and language. This project was initiated after receiving several requests from students to revise the existing materials. The revision was done to align the information and topics from the course texts according to the certification level. This is to ensure that the course texts meet the exact requirements of the industry. The revised course texts were for topics on Introduction to Insurance Principles, Regulations and Legislation and the Introduction to Underwriting and Claims Practices.
3.
HUMAN CAPITAL DEVELOPMENT FUND (HCDF) INITIATIVE
MII had received strong financial support from Bank Negara Malaysia (BNM) and the industry to capitalise on its human capital development initiatives for the benefit of the industry. In 2009, several meetings were conducted between MII, the associations (PIAM and LIAM) and the CEOs of insurance companies.
HCDF INDUSTRY JOINT COMMITTEE (IJC)

The HCDF IJC was formed to dedicatedly play a strategic role in governing the management of HCDF. The committee comprises of representatives from PIAM, LIAM, MITBA and MII. The committee would be responsible to: evaluate and approve projects or activities that would be financed under HCDF propose and approve the allocation of funds for each project or activity monitor the progress of approved projects and activities monitor and approve the disbursement of the funds
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Annual Report 2009
SECTION H: SPECIAL ACTIVITIES AND PROJECTS (contd)
In year 2009, four meetings were conducted on the following dates: 1. 2. 3. 4. 23 February 2009 9 July 2009 15 September 2009 21 October 2009
MII participated and conducted the following activities as part of our communication effort to introduce the initiatives to the industry: Programme/s Dialogue between Bank Negara Malaysia (BNM) and nancial services industry Dialogue between BNM/AIF and the insurance industry Date 9 June 2009 Venue Bank Negara Malaysia Activities Brieng by Dato Muhammad Ibrahim on HCDF to nancial services industry Conducted to discuss the proposed 19 projects to upscale MII and to synergise the initiatives across other nancial institutions. Attended by 50 participants from the industry. MII-Industry Focus Group Workshop on Training Needs Analysis 10 November 2009 Sheraton Imperial Hotel Kuala Lumpur MII presented its roles, mandates, vision, mission and core values to the industry for their approval and support. Discussed industry members concerns, hopes and needs on MIIs current and future training programmes. Attended by 47 participants from 28 companies including Composite, General, Life and Reinsurance.
6 August 2009
Lanai Kijang
66
Annual Report 2009
MII-Industry Focus Group Workshop on Training Needs Analysis
4.
21ST F.A.I.R. CONFERENCE 2009
The Malaysian Insurance Institute (MII) explored more business opportunities and met its current business partners while gaining in-depth knowledge and insights into the key challenges in the (re)insurance market from the participating experts during the 21st F.A.I.R. Conference 2009 organised by Malaysian Reinsurance Berhad (MNRB). The conference themed "Insurance & Reinsurance Environment in the AFRO-Asian Region in the Wake of the Economic and Financial Crisis" was held from 19 - 23 October 2009 at the Mandarin Oriental Hotel, KLCC, Kuala Lumpur. At this conference, MII set up a booth to promote its training programmes, convention activities and examinations and at the same time introduced MII to new potential clients attending the event. Almost 500 local and international delegates attended the conference. MII was also honoured that Tun Dr Mahathir Mohammad visited MII's booth where we gave and introduced our new INSURANCE Magazine to him. MII aimed to move aggressively in this competitive area of insurance education and training with the new business contacts received from this event. This is one of the activities which MII will continue to participate in and leverage from in the future.
Our team took the opportunity to introduce Tun Dr Mahathir Mohamed to our programmes and magazine
The MII team who participated in the conference
67
Annual Report 2009
SECTION H: SPECIAL ACTIVITIES AND PROJECTS (contd)

5. INSURANCE MAGAZINE
On October 2009, MII introduced the quarterly inaugural magazine named simply, INSURANCE. This quarterly publication serves as a platform to enhance communication within all segments of the insurance and takaful industry. INSURANCE replaced MII's earlier newsletter which was mainly focused on providing information on training and other MII activities. As much as the newsletter served its purpose, there was a need to provide a more value-added publication which is more relevant and meaningful to the whole industry locally and globally. For the first (July-September 2009) and second (October-December 2009) issues, complimentary copies were given to our customers, business partners, students and also to our members as part of the efforts to market and showcase the magazine to the industry. The feedback received was extremely encouraging and the magazine was acknowledged as having quality and useful information relevant to the industry. The magazine is priced at RM12.00 per copy but a special 25% discount is given for subscription with the price of RM10.00 per copy. Subscription can be for a period of one year or two years. MII is hopeful that the magazine will be fully subscribed by the industry.
INSURANCE issue 1
INSURANCE issue 2
68

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Company No.

THE MALAYSIAN INSURANCE INSTITUTE

Annual Report 2009

2008 13,956 9,621 69

CBE examination in progress - Johor Bharu

CBE examination in progress - Penang

CBE examination in progress - MII City Centre Kuala Lumpur

THE MALAYSIAN INSURANCE INSTITUTE (Incorporated in Malaysia)

Annual Report 2009

THE MALAYSIAN INSURANCE INSTITUTE Company No. 35445 - H

SECTION B: MII AS AN EXAMINATION CENTRE (contd)

The Certificate Examination in Investment-Linked Life Insurance (CEILLI)

THE MALAYSIAN INSURANCE INSTITUTE (Incorporated in Malaysia)

Company No. 35445 - H

THE MALAYSIAN INSURANCE INSTITUTE

Annual Report 2009

THE MALAYSIAN INSURANCE INSTITUTE (Incorporated in Malaysia)

Annual Report 2009

THE MALAYSIAN INSURANCE INSTITUTE Company No. 35445 - H

SECTION B: MII AS AN EXAMINATION CENTRE (contd)

REPORT ON EXAMINATION DEVELOPMENT

THE MALAYSIAN INSURANCE INSTITUTE (Incorporated in Malaysia)

Company No. 35445 - H

THE MALAYSIAN INSURANCE INSTITUTE

Annual Report 2009

THE MALAYSIAN INSURANCE INSTITUTE (Incorporated in Malaysia)

Annual Report 2009

THE MALAYSIAN INSURANCE INSTITUTE Company No. 35445 - H

SECTION C: MII AS A PROFESSIONAL BODY

THE MALAYSIAN INSURANCE INSTITUTE (Incorporated in Malaysia)

Company No. 35445 - H

THE MALAYSIAN INSURANCE INSTITUTE

Annual Report 2009

THE MALAYSIAN INSURANCE INSTITUTE (Incorporated in Malaysia)

Annual Report 2009

THE MALAYSIAN INSURANCE INSTITUTE Company No. 35445 - H

SECTION C: MII AS A PROFESSIONAL BODY (contd)

THE MALAYSIAN INSURANCE INSTITUTE (Incorporated in Malaysia)

Company No. 35445 - H

THE MALAYSIAN INSURANCE INSTITUTE

Annual Report 2009

MII Book Sales and Membership Drive

THE MALAYSIAN INSURANCE INSTITUTE (Incorporated in Malaysia)

Annual Report 2009

THE MALAYSIAN INSURANCE INSTITUTE Company No. 35445 - H

SECTION C: MII AS A PROFESSIONAL BODY (contd)

THE MALAYSIAN INSURANCE INSTITUTE (Incorporated in Malaysia)

Company No. 35445 - H

THE MALAYSIAN INSURANCE INSTITUTE

Annual Report 2009

SECTION D: MII AS A CONFERENCE ORGANISER

Annual Report 2009

THE MALAYSIAN INSURANCE INSTITUTE Company No. 35445 - H

SECTION D: MII AS A CONFERENCE ORGANISER (contd)

THE MALAYSIAN INSURANCE INSTITUTE (Incorporated in Malaysia)

Company No. 35445 - H

THE MALAYSIAN INSURANCE INSTITUTE

Annual Report 2009

THE MALAYSIAN INSURANCE INSTITUTE (Incorporated in Malaysia)

Annual Report 2009

THE MALAYSIAN INSURANCE INSTITUTE Company No. 35445 - H

SECTION D: MII AS A CONFERENCE ORGANISER (contd)