HYDER CONSULTING

Type: Public Website: http://www.hyderconsulting.com No of Employees: 3,859 2011 Sales: 290.3m Headquarters: 29 Bressenden Place London, ENG SW1E 5DZ United Kingdom Competitors: High-Point Rendel Ltd. James R Knowles (Holdings) PLC Mouchel Group plc

About: Hyder Consulting PLC is a holding company for the Hyder Consulting group of companies. It is a multinational engineering advisory and design consultancy operating in Asia, Australia, the Middle East, Germany and the United Kingdom. The Company has four sectors: transport, property, utilities and environment. Transport involves road and rail design and transportation planning for governments and private developers. Property involves land development, architecture and mechanical and electrical work. Utilities involve advice to national and regional governments in the regulated and non-regulated water markets.

Subsidiaries: Hyder Consulting Holdings Limited Hyder Consulting Group Limited Hyder Consulting Germany GmbH Hyder Consulting Limited Hyder Consulting Middle East Hyder Consulting Europe Limited Hyder Consulting (UK) Limited

Key People: Ivor Catto Chief Executive Russell Down Finance Director Misti Melville Group Human Resources and Communications Director

Outlook for FY12: Revenues and profits are derived from five geographic regions and four market sectors, giving Hyder diversity and resilience. Though economic conditions remain challenging, the company has good visibility with a strong order book and pipeline of opportunities. Hyders Board remains confident of the full year outturn and the longer term prospects are good.

Strategy Analysis: On Financial Group Strategy and KPI's The company seeks to provide its clients with value adding solutions based on close relationships and an exceptional understanding of clients needs. It seeks to use sector knowledge and technical skills to enable it to provide such solutions. The company also intends to continue to grow earnings (and their quality) by further market penetration in our selected sectors of transport, utilities, property and environment. These four sectors are driven by the growing demands of urbanisation, mass transit, climate change and water and power scarcity, areas in which Hyder is internationally competitive. Focus on business operations As a leading, multi-national, white collar engineering design and advisory company, Hyder concentrates on those regions and sectors that the company understands well and where it has distinctive expertise. In support of their market-facing operations, Hyder has developed two design excellence centres: a long-established centre in Manila which undertakes design of infrastructure and property projects; and a new centre in Bangalore which carries out the design of utility and rail projects. Marketing Initiatives The company is very active in client development and invests resources in both existing and new key client accounts. Service differentiation, key client management and international growth are designed to

enable the group to avoid being dependent on individual markets, sectors or clients, and to maintain the companys resilience in variable economic climates. Enhancing core competencies Hyder is responsive to attractive bolt-on acquisition opportunities which the company judges will enhance competencies in their core sectors; strengthen our regional, client-facing capabilities; and increase shareholder value. The groups IT networks and core business systems are maintained and supported to provide assurance on data integrity and minimise the risk of data loss. Towards competitors In order to mitigate the effects of competition, the company intends to maintain its international spread and sector diversity; build on the companys reputation and constantly seek to differentiate their services. CR objectives Hyder aims to establish and implement an effective and consistent monitoring and targeting process for capturing data from each region on the companys waste, energy and water consumption

BPO Opportunity Issue 1. Contractual disputes and claims is one of the principal risks identified by the group. Whilst the risk of claims and pressure to assume more onerous contractual terms can increase in an economic downturn, established procedures exist to minimize any potential exposure. Should disputes arise, they are dealt with at a local level wherever possible, to protect and enhance relationship with clients and suppliers. Where this is not possible disputes are escalated to regional or group management for resolution as swiftly as possible. It is the groups policy to mitigate its exposure to the main contractual risks through insurance at commercially acceptable rates for appropriate limits of indemnity. 2. CR Objectives BPO Opportunity Outsourcing Hyders contractual disputes and claims to a veritable third party can help the company mitigate identified risks, accomplish tasks swiftly, and achieve a centralized process in resolving concerns of clientele and partners.

Part of the companys CR objectives include reduction targets and establishing an efficient targeting process for capturing date from each region on their waste, energy, and water consumption. Getting an environmental

management service provider can help the company achieve these goals.