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Copy Link * Readcast * Collections * 6 CommentsGo Back Download CONTENT Page no.Certificate from the Organization / Corporate GuideCertificate from the Faculty GuideAcknowledgement...02Executive Summary..........................................................03Chapter 1..04 Company Profile Overview... 05 History... 07 Competitors....... 09 Strength/Opportunity & weakness/Threats... 10 Different Products..... 11 Awards & Recognitions by SBI........ 12Chapter 2..14 Introduction to Advance Product.... 15 SBI Advance Product..... 16 Statement the Problem... 25 Research objectives.... 26 Significance and scope... 27Chapter 3.28 44 Research methodology Chapter 4 ...31 Analysis of data Chapter 5....39

Findings 40 Suggestion & Recommendation..... 41 Conclusion 43Annexure (Questionnaire).44Bibliography....47 Acknowledgement It is my proud privilege to release the feelings of my gratitude to severalpersons who helped me directly or indirectly to conduct this project work. I express myheart full indebtness and owe a deep sense of gratitude to my teacher and my faculty guideProf. Deepak Tondon, Professor, IILM Institute For Higher Education, Gurgaon, and to mycorporate guide Mr. Achutananda Parida AGM, SBI, Main Branch Bhubaneswar, Mr. 44 Deepankar Sahoo & Miss. Sanghamitra Tripathy CRE, Personal Banking, SBI, MainBranch, Bhubaneswar, for their sincere guidance and inspiration in completing this project.I am extremely thankful to the Director, Dean, Chairman and faculties of theIILM Institute for Higher Education for their coordination and cooperation and thankful toProf. Deepak Tandon for his kind guidance and encouragement.I am also extremely thankful to all those persons who have positively helped meand customers who responded my questionnaire, around whom the whole project cyclerevolves.I also thank all my friends who have more or less contributed to the preparationof this project report. I will be always indebted to them. Thanking You 44 Executive Summary In the growing global competition, the productivity of any business concern depends uponthe behavioral aspect of consumers. This topic deals with the customers perceptiontowards other Advance Product from SBI credit cards at Bhubaneswar. This project reportcontains 5 different chapters. The report begins with the introduction to company, its areaof operation, its organization structure, its achievements, etc.The second chapter is the introduction to the Advance Product which gives a brief idearegarding ADVANCE PRODUCT of SBI MAIN BRANCH, BBSR where the project isundertaken . It also contains the objectives and limitations of the project.The third chapter, methodology adopted in preparing this report is mentioned. It coversthe sample procedure, types of data used and the data collection method.The fourth

chapter comprehensive coverage of forecasting concepts and techniques whichshows the analysis of data through tabulation, computation and graphical representationof data collected from survey.The fifth chapter deals with the findings , suggestion & conclusion part which is very muchimportant after analysis is made.As we know that only analysis and conclusion is not the end of a research, so in the sixthchapter the recommendation part is covered which are made after a depth study of theanalysis part of thesis.In each of the five chapters as described above, every chapter has been scheduled in amanner so as to enable the reader to appreciate the contents easily. The report issupported by figures and data wherever necessary with a view to assist the reader indeveloping a clear cut understanding of the topic. 44 I hope this report will be extremely useful for those it is meant. Constructive and healthysuggestions for improvements of the report will be great fully appreciated. Chinmaya Parija Company Profile 44

Overview History Competitors Strength/Opportunity & Weakness/Threats Different Products Awards & Recognitions by SBI OVERVIEW State Bank of India is the largest and one of the oldest commercial bank in India, in existencefor more than 200 years. The bank provides a full range of corporate, commercial and retailbanking services in India. Indian central bank namely Reserve Bank of India (RBI) is the major share holder of the bank with 59.7% stake. The bank is capitalized to the extent of Rs.646bnwith the public holding (other than promoters) at 40.3%. SBI has the largest branch and ATM 44 network spread across every corner of India. The bank has a branch network of over 14,000branches (including subsidiaries). Apart from Indian network it also has a network of 73overseas offices in 30 countries in all time zones, correspondent relationship with 520International banks in 123 countries. In recent past, SBI has acquired banks in Mauritius,Kenya and Indonesia. The bank had total staff strength of 198,774 as on 31st March, 2006. Of this, 29.51% are officers, 45.19% clerical staff and the remaining 25.30% were sub-staff. Thebank is listed on the Bombay Stock Exchange, National Stock Exchange,

Kolkata StockExchange, Chennai Stock Exchange and Ahmedabad Stock Exchange while its GDRs arelisted on the London Stock Exchange. SBI group accounts for around 25% of the total businessof the banking industry while it accounts for 35% of the total foreign exchange in India. Withthis type of strong base, SBI has displayed a continued performance in the last few years inscaling up its efficiency levels. Net Interest Income of the bank has witnessed a CAGR of 13.3% during the last five years. During the same period, net interest margin (NIM) of the bankhas gone up from as low as 2.9% in FY02 to 3.40% in FY06 and currently is at 3.32%. Management The bank has 14 directors on the Board and is responsible for the management of theBanks business. The board in addition to monitoring corporate performance also carries outfunctions such as approving the business plan, reviewing and approving the annual budgetsand borrowing limits and fixing exposure limits. Mr. O. P. Bhatt is the Chairman of the bank. Thefive-year term of Mr. Bhatt will expire in March 2011. Prior to this appointment, Mr. Bhatt wasManaging Director at State Bank of Travancore. Mr. Bhatt has more than 30 years of experience in the Indian banking industry and is seen as futuristic leader in his approachtowards technology and customer service. Mr. Bhatt has had the best of foreign exposure inSBI. We believe that the appointment of Mr. Bhatt would be a key to SBIs future growthmomentum. Mr. T S Bhattacharya is the Managing Director of the bank and known for his vastexperience in the banking industry. Recently, the senior management of the bank has beenbroadened considerably. The positions of CFO and the head of treasury have beensegregated, and new heads for rural banking and for corporate development and new businessbanking have been appointed. The managements thrust on growth of the bank in terms of network and size would also ensure encouraging prospects in time to come. 44 Shareholding & Liquidity (Till 30 th Sept. 2007) Reserve Bank of India is the largest shareholder in the bank with 59.7% stake followed byoverseas investors including GDRs with 19.78% stake as on September 06. Indian financialinstitutions held 12.3% while Indian public held just 8.2% of the stock. RBI is the monetaryauthority and having majority shareholding reflects conflict of interest. Now the government isrectifying the above error by transferring RBIs holding to itself. Post this, SBI will have a further headroom to dilute the GOIs stake from 59.7% to 51.0%, which will further improve its CARand Tier I ratio. Key Areas of Operations The business operations of SBI can be broadly classified into the key income generating areassuch as National Banking, International Banking, Corporate Banking, & Treasury operations. 44 HISTORY The origin of the State Bank of India goes back to the first decade of the nineteenth centurywith the establishment of the Bank of Calcutta in Calcutta on 2 June 1806. Three years later the bank received its charter and was re-designed as the Bank of Bengal (2 January 1809). Aunique institution, it was the first joint-stock bank of British India sponsored by theGovernment of Bengal.

The Bank of Bombay (15 April 1840) and the Bank of Madras (1 July1843) followed the Bank of Bengal. These three banks remained at the apex of modernbanking in India till their amalgamation as the Imperial Bank of India on 27 January 1921.Primarily Anglo-Indian creations, the three presidency banks came into existence either as aresult of the compulsions of imperial finance or by the felt needs of local European commerceand were not imposed from outside in an arbitrary manner to modernise India s economy.Their evolution was, however, shaped by ideas culled from similar developments in Europe 44 and England, and was influenced by changes occurring in the structure of both the localtrading environment and those in the relations of the Indian economy to the economy of Europe and the global economic framework.The three banks were governed by royal charters, which were revised from time to time.Each charter provided for a share capital, four-fifth of which were privately subscribed and therest owned by the provincial government. The members of the board of directors, whichmanaged the affairs of each bank, were mostly proprietary directors representing the largeEuropean managing agency houses in India. The rest were government nominees, invariablycivil servants, one of whom was elected as the president of the board. Group Photograph of Central Board (1921)Business The business of the banks was initially confined to discounting of bills of exchange or other negotiable private securities, keeping cash accounts and receiving deposits and issuing andcirculating cash notes. Loans were restricted to Rs.one Lakh and the period of 44 accommodation confined to three months only. The security for such loans was publicsecurities, commonly called Company s Paper, bullion, treasure, plate, jewels, or goods notof a perishable nature and no interest could be charged beyond a rate of twelve per cent.Loans against goods like opium, indigo, salt woollens, cotton, cotton piece goods, mule twistand silk goods were also granted but such finance by way of cash credits gained momentumonly from the third decade of the nineteenth century. All commodities, including tea, sugar and jute, which began to be financed later, were either pledged or hypothecated to the bank.Demand promissory notes were signed by the borrower in favour of the guarantor, which wasin turn endorsed to the bank. Lending against shares of the banks or on the mortgage of houses, land or other real property was, however, forbidden.Indians were the principal borrowers against deposit of Company s paper, while the businessof discounts on private as well as salary bills was almost the exclusive monopoly of individuals Europeans and their partnership firms. But the main function of the three banks,as far as the government was concerned, was to help the latter raise loans from time to timeand also provide a degree of stability to the prices of government securities. First Five Year Plan In 1951, when the First Five Year Plan was launched, the development of rural India wasgiven the highest priority. The commercial banks of the country including the Imperial Bank of India had till then confined their operations to the urban sector and were not equipped torespond to the emergent needs of economic regeneration of the rural areas. In order,therefore, to serve the economy in general and the rural sector in particular, the All IndiaRural Credit Survey Committee recommended the creation of a state-partnered and state-sponsored bank by taking over the Imperial Bank of India, and integrating with it, the

former state-owned or state-associate banks. An act was accordingly passed in Parliament in May1955 and the State Bank of India was constituted on 1 July 1955. More than a quarter of theresources of the Indian banking system thus passed under the direct control of the State.Later, the State Bank of India (Subsidiary Banks) Act was passed in 1959, enabling the StateBank of India to take over eight former State-associated banks as its subsidiaries (later named Associates).The State Bank of India was thus born with a new sense of social purpose aided by the 480offices comprising branches, sub offices and three Local Head Offices inherited from theImperial Bank. The concept of banking as mere repositories of the community s savings andlenders to creditworthy parties was soon to give way to the concept of purposeful bankingsubserving the growing and diversified financial needs of planned economic development.The State Bank of India was destined to act as the pacesetter in this respect and lead the 44 Indian banking system into the exciting field of national development. COMPETITORS Competitors and other players in the field:Top Performing Public Sector Banks Andhra BankAllahabad BankPunjab National BankDena BankVijaya Bank Top Performing Private Sector Banks HDFC BankICICI BankAXIS BankKotak Mahindra BankCenturion Bank of Punjab Top Performing Foreign Banks 44 CitibankStandard CharteredHSBC BankABN AMRO BankAmerican Express Strength/ Opportunities: The growth for SBI in the coming years is likely to be fueled by the following factors: Continued effort to increase low cost deposit would ensure improvement in NIMs andhence earnings. Growing retail & SMEs thrust would lead to higher business growth. Strong economic growth would generate higher demand for funds pursuant to higher corporate demand for credit on account of capacity expansion. 44 Weakness/ Threats: The risks that could ensue to SBI in time to come are as under: SBI is currently operating at a lowest CAR. Insufficient capital may restrict the growthprospects of the bank going forward. Stiff competition, especially in the retail segment, could impact retail growth of SBI andhence slowdown in earnings growth. Contribution of retail credit to total bank credit stood at 26%. Significant thrust on growingretail book poses higher credit risk to the bank. Delay in technology upgradation could result in loss of market shares. Management indicated a likely pension shortfall on account of AS-15 to be close toRs50bn. Slow down in domestic economy would pose a concern over credit off-take therebyimpacting earnings growth. 44 DIFFERENT PRODUCT S OF SBI: DEPOSITLOANSCARDSDIFFERENT CREDITCARDS Savings <http://www.icicibank.com/pfsuser/icicibank/depositproducts/savingaccount/saving

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Introduction to Advance Product SBI Advance Product Statement the Problem Research objectives Significance and scope 44 Introduction to Advance Product: Now a day not all the people have the capacity to fulfill their requirement by their own earning,thats why they need help from others. For this so many government & private sector bankprovide them money to fulfill their requirement, thats call the Advance Product (loan product) of the bank. All the banks have so many different types of advance product as per therequirement of the people or customers. In Bhubaneswar also there are so many banks thoseprovide loan to the people for different causes. Types of Advance Product

Home Loan Educational Loan Car Loan 44

Personal Loan Property Loan Loan Against Shares\Debentures Etc.Now a day a large no. of people are taking loan form different banks. It helps people to fulfilltheir need and it really easy to repayment the loan amount with a longer repayment period. S BI Advance Product 44 SBI Home Loans: Purpose Purchase/ Construction of House/ FlatPurchase of a plot of land for construction of HouseExtension/ repair/ renovation/ alteration of an existing House/ FlatPurchase of Furnishings and Consumer Durables as a part of the project cost.Takeover of an existing loan from other Banks/ Housing Finance Companies. EligibilityMinimum age 18 years as on the date of sanction Maximum age limit for a Home Loan borrower is fixed at 70 years, i.e. the age by which theloan should be fully repaid.Availability of sufficient, regular and continuous source of income for servicing the loanrepayment. Loan Amount 40 to 60 times of NMI, depending on repayment capacity as % of NMI as under Net Annual Income EMI/NMI RatioUpto Rs.2 lacs 40%Above Rs.2 lac to Rs. 5 lacs 50%Above Rs. 5 lacs 55% To enhance loan eligibility you have option to add:1. Income of your spouse/ your son/ daughter living with you, provided they have a steadyincome and his/ her salary account is maintained with SBI. 2. Expected rent accruals (less taxes, cess, etc.) if the house/ flat being purchased isproposed to be rented out. 44 3. Depreciation , subject to some conditions. 4. Regular income from all sources Margin (Special Festival Season Offer) Purchase/ Construction of a new House/ Flat/ Plot of land: 15% for loans up to Rs. 1 cr.,20% for loans above Rs. 1 cr. Repairs/ Renovation of an existing House/ Flat: 15%

Interest Rates w.e.f 27.2.2008Floating interest rates(linked to State Bank Advance Rate - SBAR)(SBAR: 12.25% p.a.) Loan Tenor ->Upto 5 yearsAbove 5 yearsand upto 15 yearsAbove 15 years andupto 25 yearsUpto Rs.30Lacs2.25% belowSBAR, 10.00% p.a.2.00% belowSBAR, 10.25% p.a.1.75% belowSBAR, 10.50% p.a.Above Rs.30Lacs2.00% belowSBAR, 10.25% p.a.1.75% belowSBAR, 10.50% p.a.1.50% belowSBAR, 10.75% p.a. Fixed interest ratesTenureRate of Interest 44 (p.a.)* Upto 10 years12.75%* Fixed rate loans will be subject to: force maejure clause and interest reset at the end of every two years on the basis of fixed interest rates prevailing then. CAR LOAN:Purpose You can take finance for:A new car, jeep or Multi Utility Vehicles (MUVs)A used car / jeep (not more than 5 years old). (Any make or model).Take over of existing loan from other Bank/Financial institution (Conditions apply) Eligibility To avail an SBI Car Loan, you should be : Individual between the age of 21-65 years of age. A Permanent employee of State / Central Government, Public Sector Undertaking,Private company or a reputed establishment or A Professionals or self-employed individual who is an income tax assessee or A Person engaged in agriculture and allied activities. 44 Net Annual Income Rs. 100,000/- and above. Salient FeaturesLoan Amount There is no upper limit for the amount of a car loan. A maximum loan amount of 2.5 times thenet annual income can be sanctioned. If married, your spouse s income could also beconsidered provided the spouse becomes a co-borrower in the loan. The loan amount includesfinance for one-time road tax, registration and insurance!No ceiling on the loan amount for new cars.Loan amount for used car is subject to a maximum limit of Rs. 15 lacs. Type of Loan 1. Term Loan2. Overdraft - a) For New vehicles onlyb) Minimum loan amount: Rs. 3 lacs. Documents required you would need to submit the following documents along with the completed application form if you are an existing SBI account holder:1.Statement of Bank account of the borrower for last 12 months.2.2 passport size photographs of borrower(s).3.Signature identification from bankers of borrower(s).4.A copy of passport /voters ID card/PAN card.5.Proof of residence.6.Latest salary-slip showing all deductions7.I.T. Returns/Form 16: 2 years for salaried employees and 3 years for professional/self-employed/businessmen duly accepted by the

ITO wherever applicable to be submitted.8.Proof of official address for non-salaried individuals.If you are not an account holder with SBI you would also need to furnish documents thatestablish your identity and give proof of residence. Margin 44 New / Used vehicles: 15% of the on the road price. Repayment You enjoy the longest repayment period in the industry with us.Repayment period:For Salaried: Maximum of 84 monthsFor Self-employed & Professionals: Maximum 60 monthsRepayment period for used vehicles :Up to 84 months from the date of original purchase of thevehicle (subject to maximum tenure as above). Prepayment Penalty: Prepayment fee of 2% of the amount of the loan prepaid will be levied subject to certainconditions FLOATING RATES:A. for Term Loans1. New Vehicles (Term Loan) Floating only W.E.F. February 27, 2008Repayment PeriodAll Centers (SBAR - 12.25%) Upto 3 years (for loans Rs. 7.5 lac &above)0.75% below SBAR i.e. 11.50% p.a.Upto 3 years (for loans below Rs. 7.5 lac)0.50% below SBAR i.e. 11.75%p.a.Above 3 yrs up to 5 yrs (for all loans)0.50% below SBAR i.e. 11.75% p.a.Above 5 yrs up to 7 yrs (for all loans)0.25% below SBAR i.e. 12.00% p.a. 2. Used Vehicles: Floating only W.E.F. February 27, 2008Repayment PeriodAll Centers (SBAR-12.25%) Upto 3 years3.00% above SBAR i.e. 15.25% p.a.Above 3 yrs up to 7 yrs3.25% above SBAR i.e. 15.50% p.a. B. For Overdrafts: For New Vehicles only W.E.F. February 27, 2008 44 Repayment PeriodAll Centres (SBAR 12.25%) Upto 3 years (for loans Rs. 7.5 lac &above)0.25% below SBAR i.e. 12.00% p.a.Upto 3 years (for loans below Rs. 7.5 lac)At SBAR i.e. 12.25% p.a.Above 3 yrs up to 5 yrs (for all loans)At SBAR i.e. 12.25% p.a.Above 5 yrs up to 7 yrs (for all loans)0.25% above SBAR i.e. 12.50% p.a. EDUCATION LOAN: A term loan granted to Indian Nationals for pursuing higher education in India or abroad whereadmission has been secured. Eligible Courses All courses having employment prospects are eligible. Graduation courses/ Post graduation courses/ Professional courses Other courses approved by UGC/Government/AICTE etc. Expenses considered for loan Fees payable to college/school/hostel Examination/Library/Laboratory fees Purchase of Books/Equipment/Instruments/Uniforms Caution Deposit/Building Fund/Refundable Deposit (maximum 10% tution fees for theentire course) Travel Expenses/Passage money for studies abroad

Purchase of computers considered necessary for completion of course Cost of a Two-wheeler upto Rs. 50,000/-Any other expenses required to complete the course like study tours, project work etc. Amount of Loan 44 For studies in India, maximum Rs. 10 lacs Studies abroad, maximum Rs. 20 lacs Interest Rates(with effect from 1st June 2008) For loans up to Rs.4 lacs - 11.75 % p.a. FloatingFor loans above Rs. 4 lacs and upto Rs.7.50 lacs - 13.25 % FloatingFor loans above Rs.7.50 lacs - 12.25% p.a. Floating Processing Fees No processing fee/ upfront charges Deposit of Rs. 5000/- for education loan for studies abroad which will be adjusted in themargin money Repayment Tenure Repayment will commence one year after completion of course or 6 months after securing a job, whichever is earlier. Place of StudyLoan AmountRepayment in Period Years Studies in IndiaRs. 10.0 lacs5-7Studies AbroadRs. 20.0 lacs5-7 SecurityAmountFor loans upto Rs. 10.00 lacs for Studies inIndia and upto Rs. 20.00 lacs for studies abroad Upto Rs. 4 lacsNo Security 44 . 7.50 lacsCollateral security in the form of suitable third partyGuarantee. The bank may, at its discretion, inexceptional cases, weive third party guarantee if satisfied with the net-worth/means of parent/s whowould be executing the documents as "jointborrower"Tangible collateral security of suitable value, alongwith the assignment of future income of the studentFor payment of installments. All loans should be secured by parent(s)/guardian of the student borrower. In case of married person, co-obligator can be either spouse or the parent(s)/ parents-in-lawMargin For loans up to Rs.4.0 lacs : No Margin For loans above Rs.4.0 lacs: Studies in India: 5% Studies Abroad: 15% Documentation Required Completed Education Loan Application Form. Mark sheets of last qualifying examination Proof of admission scholarship, studentship etc

 Schedule of expenses for the specified course 2 passport size photographs Borrower s Bank account statement for the last six months Income tax assessment order, of last 2 years Brief statement of assets and liabilities, of the Co-borrower Proof of Income (i.e. Salary slips/ Form 16 etc) 44 SBI SARAL PERSONAL LOAN:Purpose The loan will be granted for any legitimate purpose whatsoever (e.g. expenses for domestic or foreign travel, medical treatment of self or a family member, meeting any financial liability, suchas marriage of son/daughter, defraying educational expenses of wards, meeting margins for purchase of assets etc.) Eligibility You are eligible if you are a Salaried individual of good quality corporate, self employedengineer, doctor, architect, chartered accountant, MBA with minimum 2 years standing. Salient FeaturesLoan Amount Your personal loan limit would be determined by your income and repayment capacity.Minimum: Rs.24,000/- in metro and urban centresRs.10, 000/- in rural/semi-urban centresMaximum: 12 times Net Monthly Income for salaried individuals and pensioners subject to aceiling of Rs.10 lacs in all centres Documents Required Important documents to be furnished while opening a Personal Loan Account: For existing bank customers Passport size photograph From salaried individuals Latest salary slip and Form 16 Margin We do not insist on any margin amount. Interest Rates 3.25% above SBAR floating i.e. 15.50% p.a. 44 Repayment The loan is repayable in 48 EMI. You are allowed to pay more than the EMI if you wish to,without attracting any prepayment penalty. SecurityNIL Processing Fee Processing charges are 1-2% of the loan amount. This is amongst the lowest fees in theindustry. Processing fees have to be paid upfront. There are no hidden costs or other administrative charges. PROPERTY LOAN:Purpose This is an all purpose loan, i.e., the loan can be obtained for any purpose whatsoever. If amount of loan is Rs.25.00 lacs and above then purpose of loan will have to be specified alongwith an undertaking that loan will not be used for any speculative purpose whatever includingspeculation on real estate and equity shares. Eligibility

You are eligible if you are: A . An individual who is;a. An Employee or b. A Professional, self-employed or an income tax assesse or c. Engaged in agricultural and allied activities. B . Your Net Monthly Income (salaried) is in excess of Rs.12,000/- or Net Annual Income(others) is in excess of Rs.1,50,000/-.The income of the spouse may be added if he/she is a co-borrower or a guarantor. C . Maximum age limit: 60 years. Salient Features 44 Loan AmountMinimum : Rs.25, 000/Maximum : Rs.1 crore. The amount is decided by the following calculation: 24 times the net monthly income of salaried persons (Net of all deductions includingTDS) OR 2 times the net annual income of others (income as per latest IT return less taxespayable) Margin We will finance upto 75% of the market value of your property. Interest Term Loan 0.75% above SBAR. i.e.13.00% p.a. Floating Repayment Maximum of 60 equated monthly installments, upto 120 months for salaried individuals withcheck-off facility. You could opt to divert any surplus funds towards prepayment of the loanwithout attracting any penalty. Security As per banks extant instructions. LOAN AGAINST SHARES \ DEBENTURES:Eligibility This facility is available to our existing individual customers enjoying a strong relationship withSBI. This loan could be availed either singly or as a joint account with spouse in Either or Survivor / Former or Survivor mode. It is offered as an Overdraft or Demand Loan.The facility is available at 50 select centers. Salient Features:Purpose For meeting contingencies and needs of personal nature. Loan will be permitted for subscribingto rights or new issue of shares / debentures against the security of existing shares /debentures. Loan will not be sanctioned for (i) speculative purposes (ii) inter-corporateinvestments or (iii) acquiring controlling interest in company / companies. 44 <http://///opt/scribd/conversion/tmp/scratch5/> Loan Amount You can avail of loans up to Rs 20.00 lacs against your shares/debentures. Documents Required You will be required to submit a declaration indicating: Details of loans availed from other banks/ branches for acquiring shares/ debentures. Details of loans availed from other banks/ branches against security of

shares/debentures Margin You will need to provide a margin amount of 50% of the prevailing market prices of the shares/non-convertible debentures being offered as security. (The market prices refer to the prices inthe Stock Exchanges as reported in the Economic Times.) Interest At SBAR Floating i.e. 12.25% p.a. Repayment Schedule To be liquidated in maximum period of 30 months through a suitable reducing DP programme.In case of a default or if the outstanding is over Rs.20.00 lacs, the shares/debentures will betransferred in the name of the Bank. Security: Pledge of the demat shares/debentures against which overdraft is granted. 44 <http://///opt/scribd/conversion/tmp/scratch5/> <http://///opt/scribd/conversion/tmp/scratch5/> <http://///opt/scribd/conversion/tmp/scratch5/> Statement of problem SBI Main Branch, Bhubaneswar want to know about the customer perception about theadvance product provide by them to the people. To find out what kind of service provide by the competitors in advance product. To find out the need of the customer and hence formulate the strategy to level theeconomy in the society. How the products are helping the customer. To know the utility of the product. To find out the need of the customer in Bhubaneswar region and introduce new productor facilitate new service in existing product. 44 Research objectives Summer Internship Project gives a practical exposure and helps in acquiring the on road skills. First and foremost objective is to find out the reasons for using of Advance Product fromSBI. To find out the services that other bank given to their customer. To generate the leads through the survey. To sort out the prospective leads from the data I have collected through the survey. To build the relation ship with the customers and to follow up them, make sure that theyare satisfied with the product. To maintain good relationship with the corporate employees.

To get more references from the customers and generate new leads by following achain process. To place SBI Advance Product ahead of the competitors. To find out the customer awareness on booming Advance Product market and to findout the using patterns of the people To make the customer aware of the benefits of the product and convince him to go for SBI Advance Product. 44 Significance and scope The geographical scope of the study is restricted to Bhubaneswar only with sample size of 2000 people.All the analysis and suggestions are based on the analysis of the both primary and secondarydata.There fore the scope of the study revolves around the following aspects: Consumer perception towards Advance Product Consumer awareness about Advance Product scheme and its benefit. 44 Aware the Bank about the customer problems, especially in case of automobile sector. 44 Research methodology 44 Research methodology Research methodology is a methodology for collecting all sorts of information & data pertainingto the subject in question. The objective is to examine all the issues involved & conductsituational analysis. The methodology includes the overall research design, samplingprocedure & fieldwork done & finally the analysis procedure. The methodology used in thestudy consistent of sample survey using both primary & secondary data. The primary data hasbeen collected with the help of questionnaire as well as personal observation book, magazine; journals have been referred for secondary data. The questionnaire has been drafted &presented by the researcher himself. Sample Size: Sample of 2000 people was taken into study, and their data was collected Sampling Technique: To study the Project, a Simple Random Sampling technique is used. Data Collection: 44 Collection of data is done bySecondary Data & through Questionnairei.e., Primary data was collected through Questionnaire.

Data Analysis: After data collection, Im able to analyze customers views, ideas and opinionsrelated to Advance Product and about SBI Advance Product and from this, SBI willcome to know the customer requirements. Data Interpretation: Interpretation of data is done by using statistical tools like Pie diagrams,Bar graphs, and also using quantitative techniques (by using thesetechniques) accurate information is obtained. 44

Classification & tabulation of data: The data thus collected were classified according to the categories,counting sheets & the summary tables were prepared. The resultanttables were one dimensional, two dimensional. Statistical tools used for analysis: Out of the total respondents, the respondents who responded logicallywere taken into account while going into statistical details & analysis of data. The tools that have been used for analyzing data & inferencedrawing are mainly statistical tools like percentage, ranking, averages,etc.As per questionnaire and market surveys I have find out different responses from differentpeople. According to their responses I analyze the findings and draw certain remarks. 44 Analysis of data 44 GRAPHICAL REPRESENTATION OF DATA Q1. On which bank you depend for your regular transaction?( ) No. of PeopleSBI60 % (1200)ICICI33 % (660)HDFC5% (100)OTHER2% (40)TOTAL NO. OF PEOPLE2000 44 It has been observed that approximately 60% correspondents are using the service of SBI for their daily transaction, around 33% of people are using ICICI Bank for their transaction andonly 5% & 2% of people are using HDFC & other Bank service respectively in Bhubaneswar. Italso shows that SBI have the highest market position in Bhubaneswar as per my sample. Q2. Are you aware of products & services provided by SBI?YES85% (1700)NO15% (300) Total No. of People2000 From the above data it is clear that most of the customers (around 85%) of Bhubaneswar havethe idea about the product & services of SBI, the rest 15% have the idea about the productthey are using. In this 15% most of the people are from typical rural area (Farmers).

44 Q3. If yes are you aware of the advance products (Loan segments) of SBI?YES95%(1900)NO5% (100)TOTAL NO. OF PEOPLE2000 44 It is clear that most of the people have the idea about the advance product of SBI. Almost allthe 95% people who have the idea about the advance product are the user of SBI product &service. Q4. Which bank you prefer for taking loans?SBI85% (1800)ICICI7% (140)HDFC2% (40)OTHER1% (20)TOTAL NO. OF PEOPLE2000 According to my sample size 85% of people prefer SBI for loan product, but some peopleprefer ICICI, HDFC or OTHER Bank for loan because they are working with that bank & it is 44 easier for them to get loan from their bank & it easier for them to pay the interest because it isless as compare to other bank because they are the employee of that bank. Q5. If you prefer SBI for taking loan than what influence you to take Loan from SBI? Most of the people said that they prefer SBI for taking loan because of the transparency andthe lowest interest rate for any kind of loan product. And it is easy to get loan from SBI ascompare to other bank because less paper work is require and as it is the largest govt. bank inIndia and having partnership with RBI (Reserve Bank of India) and other association, it iseasier for SBI to give loan to people with a longer repayment period. Q.6 Which loan product of SBI you have used? HOME LOAN 47% (846) EDUCATIONAL LOAN 20% (360) CAR LOAN 15% (270) PERSONAL LOAN 10% (180) OTHER 8% (144) TOTAL NO. OF PEOPLE 1800 44 From the sample size 85% of people are using the SBI loan product. From the 1800 people47% of people took home loan from SBI. 20% of people took education loan for their children,15% of people took car loan from SBI. Some of the customer took 2 type of loan from SBI likeboth car & educational loan and home & car loan. 10% of people took personal loan. Q7. What do you feel about the services providing by SBI in advance product?Bad0% (0)Satisfactory2% (40)Good55% (1100)Excellent43% (860)TOTAL NO. OF PEOPLE2000 44 From this it is clear that the service provide by SBI in its advance product is good in betweenthe customer. All of them satisfy with the

product provide by SBI. 55% of people said that theservice provide by SBI is good & 43% said it is excellent & just 2% of people said that it issatisfactory. Q8. Which features you like most in Loan segments of SBI? LESS PAPER WORK3% (60)ATTRACTIVE INTEREST RATE35% (700)TRANSPARENCY20% (400)SIMPLE AND FAST PROCESSING2% (40)LONGER REPAYMENT PERIOD40% (800)TOTAL NO. OF PEOPLE2000 44 Most of the people like the attractive interest rate & longer repayment period. Its easier for people to repay the whole loan amount with its interest with low interest rate and with longer repayment period. Findings Suggestion & Recommendation Conclusion 44 PROJECT Findings : From this project it is found that SBI advance product having the 1 st place in the marketat Bhubaneswar, there is a great opportunity to compete with ICICI Bank & to retain itscustomer by fulfilling the requirement of customer in SBI advance product. It has been observed that approximately 85% correspondents are using advanceproduct of SBI and 15% are not using any type of advance product of SBI inBhubaneswar. All of SBI customers are satisfied with the services provided by the bank. Many of these customers satisfied with the low interest rate and longer repaymentperiod of the advance product. Most of the customers at Bhubaneswar prefer to take loan from SBI. 44

Approximately 43% of advance product users said that the service of SBI in advanceproduct is excellent. A response from customer care is so clear & good. Many customers have no time to call customer care so that they are not able to knowabout the service & features of SBI advance product. Most customers are shifted from other banks advance product to SBI because of hidden charges, high interest rate, less repayment period. Government employees are more concern than private employees for advance product.

REASON S FOR HIGHLY USE OF SBI ADVANCE PRODUCT : LESS PAPER WORK ATTRACTIVE INTEREST RATES TRANSPARENCY SIMPLE & FAST PROCESSING LONGER REPAYMENT PERIOD QUICK PROCESSING Suggestion & Recommendation Recommendation : 44

Customer awareness programme is required so that more people should attract towardsadvance product. If there are any kind of hidden charges than that must disclose to customer beforegiving loan to them. SBI must take some steps so that customers can get their loan in time. Like phoneverification by customer care that one customer is got their loan on time or not .It mustbe before a certain date so necessary steps can be taken. SBI should more concern about physical verification rather than phone verification so itwill avoid fraud or cheating. Advance product selling agents must not give any type of wrong information regardingadvance product. For the better service new offers would be require. SBI customer care should more concern about the fastest settlement of customer problems. Before deducting or charging any monetary charge SBI must consult with customer. Agents should be trained, well educated & proper trained to convince the people aboutdifferent advance product. It is the duty of the bank to disclose all the material facts regarding advance product, likeinterest charged, repayment period, other types of charges, etc. Special scheme should be implemented to encourage both customer and agents. The bank should increase the period for repayment of loan. SBI should more focus on Retaining existing customers. SBI must focus on Segmentation based on customer knowledge Product offering basedon customer demand.

SBI must take feedbacks of customers regarding features & services .44 Suggestions given by the consumers at the time of survey: There is more time period for repayment of education loan.( Namrata Das ) Education loan should be providing to private college also which is not under AICTE or any kind of University.( Pinaki Bal ) SBI should take steps to solve customer problems immediately.( Gopinath Mahapatra ) Agents should be trained, well educated & proper trained to convince the people aboutdifferent advance product.(P.Anish Nath) Loan sanction date should be according to customer convenient.(Joytirmaya Behera) A customer awareness programme should be taking place in rural area. 44 of 51 Leave a Comment Comment must not be empty. You must be logged in <http://www.scribd.com/login> to leave a comment. Submit Characters: 400 Ajitesh Kumar <http://www.scribd.com/ajiteshk_7> Ajitesh Kumar <http://www.scribd.com/ajiteshk_7> wt is process of download this project reply03 / 31 / 2012 <http://www.scribd.com/events/2028742449?user_id=101381776-ajitesh-kumar> Mayur Verma <http://www.scribd.com/mayur_verma_2> Mayur Verma <http://www.scribd.com/mayur_verma_2> SBI reply02 / 25 / 2011 <http://www.scribd.com/events/166204968?user_id=59490608-mayur-verma> Mayur Verma <http://www.scribd.com/mayur_verma_2> Mayur Verma <http://www.scribd.com/mayur_verma_2> hiiiiiiii this is my Projectttttt reply02 / 25 / 2011 <http://www.scribd.com/events/166216873?user_id=59490608-mayur-verma> <http://www.scribd.com/angel2887> angel2887 <http://www.scribd.com/angel2887> plzzz avoid previous comment and mail me at archie_nobel@yahoo.co.in <mailto:archie_nobel@yahoo.co.in> i need it very urgently plzzz help me with this

reply02 / 20 / 2011 <http://www.scribd.com/events/161970732?user_id=53378642-angel2887> <http://www.scribd.com/salescord> salescord <http://www.scribd.com/salescord> is reading Summer Project on SBI <http://www.scribd.com/doc/17689260/Summer-Project-on-SBI>. reply06 / 13 / 2010 <http://www.scribd.com/events/35579673?user_id=28955317-salescord> <http://www.scribd.com/sonam_98983157> sonam_98983157 <http://www.scribd.com/sonam_98983157> good effort reply08 / 11 / 2009 <http://www.scribd.com/events/2535236?user_id=15640321-sonam-98983157> <http://www.scribd.com/vktirkey> vktirkey <http://www.scribd.com/vktirkey> hi! new for this site... don t how how it works.. :) 05 / 06 / 2010 <http://www.scribd.com/events/28322306?user_id=27076286-vktirkey> Comment must not be empty. You must be logged in <http://www.scribd.com/login> to leave a comment. Submit Characters: ... Summer Project on SBI The project is a research on customer perception on SBI Advance Product that in Loan Segment of SBI. the reseach was base on a sample size of 2000 people. Download or Print /34,012 Reads/ Info and Rating Category: Research <http://www.scribd.com/explore/Research> Rating: (6 Ratings) Upload Date: 07/26/2009 Copyright: Attribution Non-commercial Tags: /This document has no tags./ Free download as PDF File (.pdf), Word Doc (.doc / .docx), text file (.txt) or read online for free. Flag document for inapproriate content This is a private document. </static/help?type=private> <http://www.scribd.com/people/view/2410023-chinmaya-parija> Uploaded by chinmaya.parija <http://www.scribd.com/people/view/2410023-chinmaya-parija> Follow </login> Download * Embed Doc *

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