1. Resolving short dump error, Error when attempting to IMPORT object "NODETAB".

Runtime Errors Exception ABAP program Procedure CONNE_IMPORT_WRONG_COMP_LENG CX_SY_IMPORT_MISMATCH_ERROR "SAPLSEU_COMPONENT" "RS_COMPONENT_VIEW" "(FUNCTION)"

Solution: Run Program RS_APPL_REFRESH SAP Report - Refresh the Component Hierarchy on DWTREE

2. Integrate Third Party Service Desk in SOLUTION MANAGER 7.0 EHP

To implement External Service Desk, do the following:

SPRO SAP Reference IMG SAP Solution Manager Scenario Specific Settings Solution Manager External Integration External Service Desk

To set up the SOA Manager for local access, you do not need to perform any special steps. To start the SOA Manager, use the transaction code SOAMANAGER: To work with the central SAP NetWeaver Administrator from within the SOA Manager, you first need to assign a host and a port. Go to the Technical Configuration tab. Choose System Global Settings. An overview if configuration information is displayed. Go to the Central WS Administration Access tab. Choose Edit / Display. Specify the host of the central NetWeaver Administrator and the HTTP port number used by the

NetWeaver Administrator. Save.

provide the following response for the method RequestSystemGuid: <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:sap-com:document:sap:soap:functions:mc-style"> <soapenv:Header/> <soapenv:Body> <urn:RequestSystemGuidResponse> <Errors/> <SystemGuid> <!-- please generate and use a GUID here, the GUID has to be constant for each external service desk you want to connect to SOLMAN --> </SystemGuid> </urn:RequestSystemGuidResponse> </soapenv:Body> </soapenv:Envelope>

this mehtod will be called from SOLMAN when you initialize the third party service desk connection.

you can get one GUID to use as response from SAP SOLMAN by calling the method RequestGuid from SOLMAN.

for all further calls to SOLMAN you have to use the SOLMAN GUID and the GUID from your servicedesk to identify the the systemconncetion.

example to create new ticket in SAP SOLMAN:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:sap-com:document:sap:soap:functions:mc-style"> <soapenv:Header/> <soapenv:Body> <urn:ReplicateIncident> <IctAdditionalInfos/> <IctAttachments/> <IctHead> <IncidentGuid><!-- generate a new guid and enter here -></IncidentGuid> <RequesterGuid><!-- external service desk guid from above--></RequesterGuid> <ProviderGuid><!--SOLMAN GUID--></ProviderGuid> <AgentId>1234</AgentId> <ReporterId>1234</ReporterId> <ShortDescription>Test Outside In from External Service Desk</ShortDescription> <Priority>3</Priority> <Language>EN</Language> <RequestedBegin>20090415103001</RequestedBegin> <RequestedEnd>20090420220000</RequestedEnd> </IctHead> <IctId/> <IctId>RQ999009999</IctId> <IctPersons> <item> <PersonId>1234</PersonId> <PersonIdExt>1</PersonIdExt> <Sex>m</Sex>

<FirstName>John</FirstName> <LastName>Tester</LastName> <Email><!-- enter a valid email adress here -></Email> </item> </IctPersons> <IctSapNotes/> <IctSolutions/> <IctStatements> <!--Zero or more repetitions:--> <item> <TextType>SU99</TextType> <Texts> <item>Test</item> <item/> <item>Kontextinformationen:</item> <item/> <item>Created in external Service Desk using ReplicateIncident method</item> </Texts> <Timestamp>20090415103056</Timestamp> <PersonId>1234</PersonId> <Language>DE</Language> </item> </IctStatements> <IctTimestamp>20090415102956</IctTimestamp> <IctUrls/> </urn:ReplicateIncident> </soapenv:Body>

</soapenv:Envelope>

you must allways provide a corect person mapping.

hope this helps.