J

(510) 760-2567

E F F R E Y

I L V R A Y
jlmcg1@aol.com

Fremont, California

VP OF OPERATIONS / DIRECTOR OF OPERATIONS

MULTI-STORE RETAIL M ANAGEMENT ~ P&L ACCOUNTABILITY ~ PROFIT M AXIMIZATION
High energy leader, able to develop and motivate customer focused and goal driven teams seeks to contribute expertise in the following areas:
Area Retail Operations Oversight Safety / Security / Stop Loss Measures Recruit / Hire / Train Store Managers Sales / Promotional Campaigns Supervising Store Managers Operations Analysis / Planning Cost Controls / Budget Allocation Performance Measurements / Reporting Exceptional Communicator Seamless Collaboration Teambuilding / Leadership Corporate Liaison

PROFESSIONAL EXPERIENCE MOUNTAIN MIKES PIZZA San Francisco, CA

VICE PRESIDENT Operations & Local Store Marketing
2005-2011

Contributed executive leadership for a regional chain of 132 pizza restaurants in the continuously high volume San Francisco Bay Area Region. Directed broad-scope business operations with an emphasis on producing innovative marketing campaigns employing radio advertising and billboard ads to increase sales and profits for franchisees. Championed customer traffic increase strategies that included Special Offers, Coupons, and Fundraisers for schools, churches, clubs, and sports teams with superb results in terms of repeat business and large group sales. Provided onsite support for new store openings, monitored training of new franchisees, and interfaced as liaison between franchisees, vendors and the corporate office. Investigated and resolved three sexual harassment charges without going to court. Maintained a positive, professional image that reflected well on the entire franchise organization. Headed winning team that brought franchise into compliance with new menu and nutritional laws; coordinated regional personnel training, menu standardization and audits to ensure compliance in all units. Successfully implemented a corporate-wide 3% reduction in food costs without compromising food quality, which maximized profits while maintaining high volume of new/repeat customers. Excelled as an experienced franchisee, executive leader, and consummate negotiator; brought credibility to the corporate office and developed open communication between franchisees / franchisor.

OSTENBERG FAMILY, INC. San Francisco, CA

GENERAL MANAGER 6 Round Table Pizza Restaurants
1997-2003

Oversaw district operations for 6 Round Table Pizza restaurants; monitored store volumes, local store marketing, labor and food costs, loss prevention, equipment maintenance, and individual store manager performance. Reviewed P&L statements to implement stop loss measures without sacrificing service or quality. Trained store managers in POS system use for better food / labor cost controls, conducted weekly inventories and scheduled staff per customer traffic forecasts. Held regular employee meetings to inform personnel about important and/or ongoing issues such as sexual harassment in the workplace; resolved two major sexual harassment complaints with zero legal intervention. Significantly reduced staff turnover by delivering coaching to store managers subsequent to interviewing and selecting quality talent. Expanded profits by 10% while simultaneously reducing food costs 12% and labor by 10%; achieved these results through diligent commitment to excellence in all areas of operations. Personally handled customer complaints and earned Outstanding satisfaction rate from customers for providing positive solutions in every case.

Jeffrey McGilvray Page 2 jlmcg1@aol.com

ABS SOFTWARE Santa Clara, CA

ACCOUNT MANAGER
1995-1997 & 2003-2005

Performed franchise field operations for a top developer of multi-user business management software for accounting, inventor, order processing, point of sale (POS), and wholesale distribution. Provided comprehensive POS system training for 25+ restaurant owners in an effort to streamline customer transactions, track/control food and labor costs, forecast sales and schedule labor. Built solid interpersonal working relationships with all assigned accounts, conducted constant, immediate follow-up that resulted in highly efficient operations and increased productivity. Successfully installed POS system software, wrote a reference manual for end users, and contributed a software design that was fully focused on streamlining the order-taking process.

ROUND TABLE PIZZA San Francisco, CA

FRANCHISE OWNER / OPERATOR (4) Franchise Restaurants
1974-1995

Partnered with Round Table to open and operate four (4) franchise locations in very lucrative, high traffic sections of San Francisco. Maintained a long-term commitment to the Round Table brand and franchise system. Ensured each location was operationally sound and successful in terms of consistently increased sales, high employee morale/low turnover, and a 100% customer satisfaction and repeat business base. Maintained P&L accountability, demonstrated solid ability to lead and manage people, superior customer skills, strong business acumen and financial management capabilities and the ability to maintain accountability for $500K or more in net worth. Led first location to double volume in the second and third years with zero turnovers; grew store volume for the second location by 57% within 18 months of grand opening. Won numerous Quality-Service-Cleanliness (QSC) Awards from Round Table corporate HQ due to exceptional abilities to run 4 locations simultaneously and meet/surpass all franchise requirements. Developed, mentored and directed 4 Store Managers that remained with the company for an average of 16 years in an industry where 5-10 years was the norm.

FORMAL EDUCATION
B.S. HOTEL ADMINISTRATION UNIVERSITY OF NEVADA Las Vegas, NV A.A. FOOD TECHNOLOGY CANADA COLLEGE Redwood City, CA

TECHNICAL PROFICIENC IES

POS Equipment / Software MS Office (Word, Excel) Inventory Management Internet / Email

* Career Note: Exceptional references available upon request