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FIRST GROUP AMERICA. NORTHERN SEABOARD USA & MONTREAL, CANADA Regional Human Resources Manager 2008 - 2011 An American iconic transportation provider of intercity and national bus line. Greyhound Lines is a subsidiary of First Group America, a European transportation giant. Substantially challenge status quo as a human resources leader and control infrastructure breakdown to introduce, encourage, or promote change. Acquire, retain and develop talent via needs assessment, core principles and baseline objectives Performance-driven professional with more than 10-years of experience in directing all aspects of human resources through strategic and tactical planning throughout US Eastern Seaboard and Montreal, Canada. Extensive background in managing employee and labor relations Collaborate with internal counsel to resolve and answer complaints levied by Department of Labor (DOL), Equal Employment Opportunity Commission (EEOC) and similar human rights divisions. Save significant fines and defend against Office of Federal Contract Compliance Programs (OFCCP) claims of gender discrimination audit. Page 1 of 2
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Form and led employee matrix for down and rightsizing over 2-years for 22 cities and providence. Immediately respond to a 24-hour operation with 60% travel while based in NYC and Washington DC.
CENTRAL PARKING SYSTEM NEW YORK, NY Human Resources | Multi-Location Labor Relations (NY & NJ) 2001-2007 Global leader in professional parking management system with 18,000 employees served 450 plus locations. Managed HR talent of 2Generalist, 2Recruiter, 2Administrator, and Benefit staff to support 4000 employees. Designed blueprint for HR Department, which was completed and rolled out in just six months of my employment. Dealt successfully with complexities of a rapidly expanding and changing organization Reorganized positioning campaign; customer and employee surveys, best practices, corporate / field re-alignment branding, and innovated advertisements. Recruited for Meadowlands Sports Multiplex and Yankee and Shea Stadium and Flushing Meadows for USTA annually. Effectively minimized field turnover by 37% through revitalizing the current selection process that included behavioral-based interviews, standardized interview questionnaires, drug and background criminal checks and reference checks. Industriously saved more than $200k in company revenue by renegotiating pre-employment drug test contract. Generated $150k in cash through negotiating governmental and non-profit partnerships yearly by introducing wage subsidy program.
RESTAURANT ASSOCIATES NEW YORK, NY Director of Staffing 1999-2001 Premier restaurant group serving over 75,000 people daily and generating $20 million in catering sales annually. Managed full recruitment lifecycle and partner to ensure territory and company hiring objectives were met. Advised and train managers and supervisors on employment regulations, salary and performance administration, benefits coverage, employee policies and procedures, grievances and disciplinary actions (including separation practices and policies) Regularly staffed world prominent venues, including but not limited to United Nations, American Ballet Theater, Kennedy Center D.C., US Open, and Salt Lake Winter Olympics in 2002. SPHERION STAFFING NEW YORK, NY Area Recruiter/ Administrative, Support Staffing Directed and coordinated all phases of recruitment NOT-FOR-PROFIT BROOKLYN PUBLIC LIBRARY BROOKLYN, Workshop Facilitator (Underserved Community) CHURCH AVENUE MERCHANTS BLOCK ASSOCIATION BROOKLYN, NY Job Developer (Empowerment Zone Recipients) Conducted and held workshops, meetings and ceremonies ONE CITY CAF NEW YORK, NY Program Instructor - Job Readiness / Restaurant Management Managed OJT program for food service enrollees VOLUNTEERISM Veterans Affairs Hospital - My Healthy Veteran New Jersey 2011 EDUCATION Executive Certification in Leadership and Management NOTRE DAME UNIVERSITY MENDOZA COLLEGE OF BUSINESS Bachelor of Science in Organizational Management, Human Resource Minor in Training and Development - SAINT JOSEPHS COLLEGE NEW YORK AWARDS
AND
1997-1999
1999 1996-1997
1994-1996
HONORS
Woman of the Year Recognition - ONE CITY CAF NOT-FOR-PROFIT ORGANIZATION PROFESSIONAL AFFILIATION Society of Human Resources Management - Chapter President 1999 | Member (1997-Present)