PRINTRONIX P7000 Cartridge Printer Line Matrix Printers

Maintenance Plan Summary

Revision Date 04/01/2010 Revision Comments Release of P7000 Cartridge Printer Maintenance Plan Summary Final Draft

Gary M. Gentry

(714) 368-2319

ggentry@printronix.com

PRINTRONIX Confidential Document - Not to be Duplicated.

Page 1 of 11

PRINTRONIX P7000 Cartridge Printer Line Matrix Printers

Maintenance Plan Summary Table of Contents
I. II. III. IV. V. VI. VII. IX. X. XI. P7XXX CARTRIDGE PRINTER GENERAL DESCRIPTION:.............. 3 P7XXX CARTRIDGE PRINTER KEY MAINTENANCE DATA:............ 4 P7XXX CARTRIDGE PRINTER DOCUMENTATION:......................... 4 P7XXX CARTRIDGE PRINTER TRAINING: ....................................... 4 CUSTOMER SUPPORT CENTERS:................................................... 4 REPAIR SERVICES: ........................................................................... 5 WARRANTY: ....................................................................................... 5 SPARE LEVEL DEFINITIONS:............................................................ 6 P7XXX RECOMMENDED TOOLS: .................................................... 6 P7XXX RECOMMENDED FIELD SPARES:........................................ 7 A. B. C. D. E. F. G. H. I. J. K. L. Unique Spares for P7X05: .................................................... 7 Unique Spares for P7X10: .................................................... 7 Unique Spares for P7X15: .................................................... 7 Unique Spares for P7X20: .................................................... 7 Unique Spares for P70XX ZTP:............................................ 8 Unique Spares for P7X00 HD: ...8 Unique Spares for P7000 HDZT: ...8 Level 1 Spares, P7XXX (05/10/15/20):.....8 Level 2 Spares, P7XXX (05/10/15/20): ............................. 9 Level 3 Spares, P7XXX (05/10/15/20): .................................. 9 P7XXX SureStak Stacker Spares: ...................................... 11 P7XXX Printer Field Upgrade Kits: ..................................... 11

VIII. P7XXX SERVICE PRICING FOR U.S. AND CANADA: ..................... 5

PRINTRONIX Confidential Document - Not to be Duplicated.

Page 2 of 11

PRINTRONIX P7000 Cartridge Printer Line Matrix Printers

Maintenance Plan Summary
I. P7XXX CARTRIDGE PRINTER GENERAL DESCRIPTION
The Printronix P7000 Cartridge Line Matrix printer family consists of a 500, 1000, and 1500 line per minute (lpm) tabletop, pedestal and floor cabinet models for 500, 1000, 1500 and 2000 line per minute printers. The family has a high degree of commonality between the various speeds and cabinetry. There is also spare parts commonality with the existing P7000 Series on some parts. The main difference is that the P7000 Cartridge Printer now uses a new ink delivery system called the Cartridge Ribbon System (CRS). The ribbon used in the CRS is contained in a plastic container (cartridge) and feeds in only one direction in a continuous mobius loop. Both the ribbon and ink used by the CRS are the same as what is used in the ribbon spools used by the existing P7000 Series. The mechanical and electronic changes done to support the CRS including only using one ribbon motor and doing away with the ribbon guides assures that the P7000 Cartridge Printer cannot be downgraded to accept spooled ribbons. Each printer incorporates the Printronix System Architecture 3 (PSA3), Power PC controller (PPC). The PSA3 architecture, in conjunction with the Power PC printer controller board, enables any one of multiple resident emulations and graphic options to be run without additional graphic processors or protocol converters. This simplifies the support of the broad array of options available. The specific characteristics of each printer are dictated by the active emulation and are described in the individual emulation specifications. The P7000 Cartridge Printer firmware will run on a P7000 Spool-based printer. Great care was taken to maintain compatibility between the P7000 Cartridge and Spool-based printers. The critical area of emulation and system compatibility was not changed. The Printronix P7000 Cartridge Zero Tear Printer (ZTP) is available from the factory as a 500 line per minute, 1000 lpm or 1500 lpm ASCII printer. It can print a complete form, from the first line on the form to the last, and present the form to a tear bar without losing a form between jobs. The printer automatically presents the current print line to the tear bar when it finishes printing and presents the perforation of the last form printed to the tear bar. When it receives more data from the host computer, the printer pulls the form down to the print station and resumes printing. Many parts and all major assemblies are common with the standard P7000 Cartridge pedestal printer. However, the significant difference between the ZTP and the standard pedestal is that the ZTP locates the paper feed tractor assembly below the print station. The Printronix P7000 Cartridge HD (High Definition) and HD ZTP printers are available in both pedestal and floor cabinet models with a speed rating of 133 inches per minute (ipm). Since printing is based on the use of a Windows Driver, it is plotting bit-image graphics by way of a shuttle using 11 mil hammer tips instead of the standard 16 mil hammer tips. This makes it an ideal lower cost-per-page alternative to laser printers especially when printing Adobe PDF files and other high-resolution file formats.

Printer Model P7005 P7005 ZT P7205 P7010 P7010 ZT P7210 P7015 P7015 ZT P7215 P7220 P7000 HDZT P7000 HD P7200 HD

Description Pedestal/Tabletop Model Pedestal Cabinet Model Pedestal/Tabletop Model Pedestal Cabinet Model Pedestal/Tabletop Model Pedestal Cabinet Model Cabinet Model Pedestal Pedestal Cabinet Model

Max Print Speed 500 lpm 500 lpm 500 lpm 1000 lpm 1000 lpm 1000 lpm 1500 lpm 1500 lpm 1500 lpm 2000 lpm 133 ipm 133 ipm 133 ipm

PRINTRONIX Confidential Document - Not to be Duplicated.

Page 3 of 11

PRINTRONIX P7000 Cartridge Printer Line Matrix Printers

Maintenance Plan Summary
II. P7XXX CARTRIDGE PRINTER KEY MAINTENANCE DATA:
Mean Time Between Failures (MTBF) P7X05/P7005 ZT: P7X10/P7010 ZT: P7X15/P7015 ZT: P7X20: P7X00 HD/P7000 HDZT: Mean Time To: 10,000 Hrs - 25% print vs. on-line and 50% page density 10,000 Hrs - 25% print vs. on-line and 50% page density 10,000 Hrs - 25% print vs. on-line and 50% page density 10,000 Hrs - 25% print vs. on-line and 50% page density 8,000 Hrs - 25% print vs. on-line and 50% page density Install 30 Minutes Repair 30 Minutes

Preventative Maintenance No specific maintenance required other than routine cleaning of the unit during service calls.

III.

P7XXX CARTRIDGE PRINTER DOCUMENTATION:

Note: Excluding 254807-001A Maintenance Manual, P7000 Cartridge Printer, download all on www.printronix.com. Part Number 254807-001A 254801-001A 254796-001A 253113-001C 253130-001E 164302-001G 253642-001B 253099-001A 164305-001E 164306-001A 171249-001B 172288-001A 164300-001G 164308-001B Description Maintenance Manual, P7000 Cartridge Printer Quick Reference Guide, P7000 Cartridge Printer Users Manual, P7000 Cartridge Printer (includes HD and ZT) Users Manual, Integrated Network Interface Users Manual, PrintNet Enterprise Suite Programmers Reference, LP+ Programmers Reference, IGP/PGL Programmers Reference, IGP/VGL Programmers Reference, ANSI Programmers Reference, IPDS Programmers Reference, PCL2 (LJ) Programmers Reference, LG Programmers Reference, Coax/Twinax Character Set Reference Manual

IV.

P7XXX CARTRIDGE PRINTER TRAINING:

Service and maintenance training is offered on the P7000 Cartridge Series Line Matrix Printer. Classes are offered by special arrangement at our training centers or at the customer facility. To schedule, contact Customer Service Training Department: Irvine, CA (714) 368-2878 Wijchen, Holland (31) 24 6489 489

V.

CUSTOMER SUPPORT CENTERS:

Printronix Customer Support personnel are available for telephone consultation and assistance on the P7000 Cartridge Series Line Matrix Printers worldwide through the following Customer Support Centers: Irvine, CA Wijchen, Holland (714) 368-2686 (31) 24 6489 489 6:00 am to 5:00 pm Pacific Time 9:00 am to 7:00 pm (C.E.T)

PRINTRONIX Confidential Document - Not to be Duplicated.

Page 4 of 11

PRINTRONIX P7000 Cartridge Printer Line Matrix Printers

Maintenance Plan Summary

VI.

REPAIR SERVICES:
Printronix provides the following repair centers worldwide for warranty and non-warranty printers and subassembly repair. Repair Center Locations Irvine, CA Wijchen, Holland Return Authorization Order (714) 368-2515 (31) 24 6489 489

VII.

WARRANTY The warranty period for both US and Canada is 90-days on-site plus a 9-months return to factory parts warranty. This warranty will include defects in material and workmanship under normal use effective from the date of shipment to the end user customer. Parts covered during the 9-month warranty should be returned to Printronix for repair. The warranty period for Europe, Middle East and Africa is one year return to factory. This warranty will include defects in material and workmanship under normal use effective from the date of shipment to the end user customer. The Printer and/or any constituent part thereof (Printronix manufactured only) determined by Authorized Service Provider to be defective during the warranty period will be repaired provided the printer (a) has proof of date shipped, (b) has been properly installed and maintained, and (c) has not been damaged, subjected to misuse or abnormal operation or altered or improperly configured, installed or repaired by unauthorized personnel or others in a manner which Authorized Service Provider reasonably determines to have adversely affected performance or reliability. Liability under this warranty is limited to the repair or replacement of the defective part. Repair or replacement of the part thereof shall neither extend nor decrease the warranty period. NOTE: Damage due to misuse, abuse or that caused by common carrier during transit is excluded under this warranty.

VIII. P7XXX CARTRIDGE PRINTER SERVICE PRICING FOR U.S. AND CANADA:
Please refer to the Americas Price List for latest Service Pricing.

PRINTRONIX Confidential Document - Not to be Duplicated.

Page 5 of 11

PRINTRONIX P7000 Cartridge Printer Line Matrix Printers

Maintenance Plan Summary

IX.

SPARE LEVEL DEFINITIONS:

Level 1 Spares: Level 2 Spares: Level 3 Spares: Supports up to 10 printers, recommended for first call support. Supports up to 20 printers, recommended for next day availability. Additional available spares.

Note: The Level 1 Spares provide 90% serviceability and combined with the Level 2 Spares, the serviceability goes up to 95%. Combine that with the Level 3 Spares to provide complete product field support. The recommended tools, consumables and spares list, including applicable repair pricing are attached in the following pages for reference information and planning. Spares may be ordered by contacting the Printronix Order Entry Department at the following locations: Irvine, CA Wijchen, Holland (714) 368-2684 (31) 24-64-89489

X.

P7XXX CARTRIDGE PRINTER RECOMMENDED TOOLS:

We recommend standard field service tools along with the following tools: Adapter, hex to square, Utica HW-18 Alcohol, Anhydrous Allen Wrenches - 1/16, 3/32, 5/32, 5/64, 7/64 Clean, Dry Lint-free Cloth ESD Wrist Strap Feeler Gauges - .010, 011, 012, 013, 040 Force Gauge, (Chatillon NY, Gauge-r, 0-20 lb., CAT 719-20) Force Gauge, Fish Scale type, 0-16 oz. Hammer Tip Alignment Tool Field Kit, P7X05 - (Flat Shuttle Only) - 253648-901 Hammer Tip Alignment Tool Field Kit, P7X10 - (Flat Shuttle Only) - 253649-901 Hammer Tip Alignment Tool Field Kit, P7X15 - (Flat Shuttle Only) - 253650-901 Hammer Tip Alignment Tool Field Kit, P7X00 HD - (Flat Shuttle Only) - 253651-901 Hex Bits for Torque Screwdriver - 3/16, 3/32, 5/32, 5/64 Lubricant, Bearing - PTX p/n 101805-001 Nut Drivers - , 5/16 Nut Driver or Open End Wrench, 7/32 Open End Wrench, 5/16 Pliers, Grip Ring, External Screwdriver, Flat Tip Screwdriver, Phillips - #1, #2 Screwdriver, Torque, Utica TS-35 Tie Wraps, 4 inch and 8 inch Torx T-10, T-15 Bits Power Supply Tester Field Kit - PTX p/n 178083-001 Shuttle Cleaner Kit - PTX p/n 254946-001 Shuttle Stabilizer Tool - PTX p/n 255447-001 Complete recommended tool listing for field level maintenance can be found in the P7000 Cartridge Printer Maintenance Manual - 254807-001.

PRINTRONIX Confidential Document - Not to be Duplicated.

Page 6 of 11

PRINTRONIX P7000 Cartridge Printer Line Matrix Printers

Maintenance Plan Summary
XI. P7XXX CARTRIDGE PRINTER RECOMMENDED FIELD SPARES:

A. Unique Spares for P7X05

Level 1 1 1 3 Part Description Power Supply Subassy, P7X05/P7X10 Ribbon Mask/Cover Assembly, P7X05C Shuttle Assembly, P7X05C Hammerspring Assembly, Thin, P7X05 Part Number 250297-901 254350-901 254504-901 252700-901

B. Unique Spares for P7X10

Level 1 1 1 3 Part Description Power Supply Subassy, P7X05/P7X10 Ribbon Mask/Cover Assembly, P7X10C Shuttle Assembly, P7X10C Hammerspring Assembly, Thin, P7X10 Part Number 250297-901 254353-901 254496-901 252715-901

C. Unique Spares for P7X15

Level 1 1 1 3 3 Part Description Power Supply Subassy, P7X15, LF Ribbon Mask/Cover Assembly, P7X15C Shuttle Assembly, P7X15C Hammerspring Assembly, Thin, P7X15 Paper Ironer, Auxiliary, Spare Part Number 250251-901 254356-901 254488-901 252723-901 176630-901

D. Unique Spares for P7X20

Level 1 1 1 1 1 2 3 3 3 3 Part Description Motor Assy, Paper Feed, w/ Pulley, (20) Power Supply Subassy, P7X20 Ribbon Mask/Cover Assembly, P7X20C Shuttle Assembly, P7X20C Tractor Set, Ironer Roller, P7X20 (Blue) Fan Assy, Hammerbank, 20 Cable Assy, H/B, Dual Power, Long, 20 Cable Assy, P/S I/O (Phase Driver Control), 20 Hammerspring Assembly, P7X20 Paper Ironer, Auxiliary, Spare Part Number 177482-001 250410-901 254138-901 254135-901 179061-901 173427-901 173215-901 176601-901 174514-901 176630-901

E.

Unique Spares for P70XX ZTP

PRINTRONIX Confidential Document - Not to be Duplicated.

Page 7 of 11

PRINTRONIX P7000 Cartridge Printer Line Matrix Printers

Maintenance Plan Summary
Level 1 1 3 3 3 Part Description Motor Assy, Paper Feed, ZTP (w/ Pulley) Paper Out Assy, ZTP, V2, Spare Field Kit, Hardware, ZTP Field Kit, Leaf, Paper Guide, ZTP Top Cover, Base Assy, Stealth Black, ZTP Part Number 177917-901 252028-901 178717-001 250088-001 179972-901

F.
Level 1 1 3

Unique Spares for P7X00 HD

(Not including applicable unique spares listed in Section D)

Part Description Ribbon Mask/Cover Assembly, P7X20C Shuttle Assembly, P7X08HC/HD Hammerspring Assembly, Thin, P7X08HC/HD

Part Number 254138-901 254506-901 252739-901

G. Unique Spares for P7000 HDZT

(Not including applicable unique spares listed in Sections D and E)

Level 1 1 3

Part Description Ribbon Mask/Cover Assembly, P7X20C Shuttle Assembly, P7X08HC/HD Hammerspring Assembly, Thin, P7X08HC/HD

Part Number 254138-901 254506-901 252739-901

H. Level 1 Spares, P7XXX (05/10/15/20)

Level 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Part Description Motor Assy, Paper Feed, w/ Pulley, 05/10/15 Motor Assy, Paper Feed, LG, 05/10/15 Motor Assy, Paper Feed, w/ Pulley, (20) Motor Assy, Platen, V3 Motor Assy, P7C, Ribbon Cartridge PCI-CT PCBA, LF, V3 (RoHS) PCI-NIC Subassy, w/ MAC Addr, P7 (RoHS) PCI-Wireless Subassy, CF, P7 (RoHS) Power Supply Subassy, P7X05/P7X10 Power Supply Subassy, P7X15, LF Power Supply Subassy, P7X20 PPC Subassy, P7, V6 Ribbon Mask/Cover Assembly, P7X05C Ribbon Mask/Cover Assembly, P7X10C Ribbon Mask/Cover Assembly, P7X15C Ribbon Mask/Cover Assembly, P7X20C/HD Shuttle Assembly, P7X05C Shuttle Assembly, P7X10C Shuttle Assembly, P7X15C Shuttle Assembly, P7X20C Shuttle Assembly, P7X08HC/HD Switch Assy, Platen, 05/10/15/20 Part Number 178046-001 178535-901 177482-001 179638-901 254507-901 179913-901 250678-901 253840-901 250297-901 250251-901 250410-901 253081-901 254350-901 254353-901 254356-901 254138-901 254504-901 254496-901 254488-901 254135-901 254506-901 179334-001

PRINTRONIX Confidential Document - Not to be Duplicated.

Page 8 of 11

PRINTRONIX P7000 Cartridge Printer Line Matrix Printers

Maintenance Plan Summary
1 1 1 1 Switch Assy, Paper Motion/Paper Out Detector Switch Assy, Paper Out, Black Back, Slotted Tractor Set, Non-Roller, STD, 05/10/15 (Blue) Tractor Set, Ironer Roller, P7220 (Blue) 152415-901 170172-001 179065-901 179061-901

I.
Level 2 2 2 2 2 2 2 2 2 2 2

Level 2 Spares, P7XXX (05/10/15/20)

Part Description Belt, Timing, .080P, 100 Teeth (Paper Feed) Belt, Timing, 312 W, 87 Teeth (Platen Drive) Control Panel Assy, Cabinet, P7C Control Panel Assy, Pedestal, P7C Fan Assy, Card Cage/Exhaust Fan Assy, Hammerbank, 05/10/15 Fan Assy, Hammerbank, 20 Magnetic Pickup Assy Overlay, Control Panel, English, P7000 Overlay, Control Panel, Universal, P7000 Platen Stop Assembly Part Number 108664-903 141516-901 254284-901 254284-902 150261-901 152416-901 173427-901 150281-901 177436-001 254035-001 178705-901

J.
Level 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3

Level 3 Spares, P7XXX (05/10/15/20)

Part Description AC Assy Field Kit Adapter Assy, DB-25/F to DB-9/M Anti-Static Brush, Fabric, No Wire, P7000 Cable Assy, 2-Pin Jumper, 5/10/15/20 Cable Assy, Card Cage Fan Cable Assy, Centronics I/O Cable Assy, CN/DP Adapter, External Cable Assy, Control Panel Cable Assy, Dual Hmrbnk Pwr Long, 20 Cable Assy, Exhaust Fan Cable Assy, Hammerbank Logic Cable Assy, Hammerbank Power Cable Assy, MPU Cable Assy, P/S I/O (Phase Driver Control), 20 Cable Assy, Ribbon Motor, Extension Cable Assy, Shuttle Motor Drive Cable Assy, Weld Sensor, P7C Caster Kit, Field, Pedestal Caster w/ Brake, Cabinet Caster w/o Brake, Cabinet Chain Assy Field Kit Circuit Breaker Covers, Platen and Paper Feed, Field Kit Front Door Assembly, Stealth Black Gas Spring Assy (Dashpot Kit) Part Number 153502-001 179655-901 252442-901 154470-001 152422-901 152439-901 154695-001 152440-901 173215-901 152424-901 152421-901 164805-901 152425-901 176601-901 154067-001 152420-901 254475-001 179162-001 141278-901 141278-902 153778-001 142013-901 153488-001 177502-901 107961-905

PRINTRONIX Confidential Document - Not to be Duplicated.

Page 9 of 11

PRINTRONIX P7000 Cartridge Printer Line Matrix Printers

Maintenance Plan Summary
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Ground Clip, Hardened and Dimpled Hammerspring Assembly, Thin, P7X05 Hammerspring Assembly, Thin, P7X10 Hammerspring Assembly, Thin, P7X15 Hammerspring Assembly, P7X20 Hammerspring Assembly, Thin, P7X08HC/HD Ironer Assy, Reverse Paper Feed Ironer, Assy, Auxiliary, P7X15, P7220 Lid Assembly, Pedestal, Field Kit PCBA, Cartridge Interface Board, LF PCBA, Ribbon Weld Processor Pedestal Base Assy Field Kit Platen, V2 Platen Hardware Kit Pulley Assy, Platen Driver Rear Door Assembly, Stealth Black Re-Ship Kit, Cabinet with Power Stacker Re-Ship Kit, Cabinet without Power Stacker Re-Ship Kit, Pedestal Re-Ship Kit, Pedestal with ZT Option Scale, Paper, P7C Shroud Assy, P7C (incl. Paper Scale) Spares Kit, Hinges, Left/Right, Pedestal Splined Shaft Assy, (Blue Handle) Spring, Hammerbank Support Shaft, Rigid Mount Tolerance Ring, .37 X .25, .006 THK, SS Top Cover Assembly, Cabinet, Stealth Black Top Cover Assembly, Pedestal, Black Window, Cabinet, P72XX, 18 X 8 X .25 Wire Form, Paper Path, V2 Field Kit 174457-901 252700-901 252715-901 252723-901 174514-901 252739-901 150957-901 176630-901 179163-001 254161-001 254476-001 179164-001 253246-901 177558-001 155071-902 177541-901 164222-001 153019-001 179165-001 250243-001 254478-901 254991-901 253272-001 178988-901 153537-901 173137-001 204155-001 177505-901 179193-901 131803-904 175680-001

PRINTRONIX Confidential Document - Not to be Duplicated.

Page 10 of 11

PRINTRONIX P7000 Cartridge Printer Line Matrix Printers

Maintenance Plan Summary
K. P7XXX SureStak Stacker Spares
Level 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 Part Description Control Panel Assy, Power Stacker Drive Roller Shaft Assy Ground Clip, Dimpled Motor, Drive Roller Motor (Paddle, Elevator) Paper Motion Detector Field Kit Pulley, Timing Belt Reed Switch Assy, Limit, SPST, NC Sensor Assy, Paper Motion Detector Timing Belt Anti-Static Brush, Power Stacker Cable Assy, Elevator I/O Cable Assy, Logic, PPC PSA3 Cable Assy, Power, Power Stacker Cable Harness, Frame Cable Harness, Rail, Vertical, Stacker Compression Spring Constant Force Spring (w/ Spool) Kit Chain Assy, Power Stacker Fence, Paper LED, IR, Rectifier LED, IR, T-1 Photodarlington, NPN, Rectifier, Clear Power Stacker Assy Field Kit (incl Cntrol Panel) Switch, Rocker, SPST, Mom, Norm Close Tent, Paper, Power Stacker Part Number 250676-901 158736-901 175726-901 158446-001 173530-001 170289-001 178058-001 204234-001 170295-001 202716-001 158313-001 174759-001 176029-001 174414-001 173824-001 173823-001 176781-001 178839-001 151527-905 174570-001 202729-001 202727-001 202728-001 179829-001 204235-001 173864-901

L.
Level Option Option Option Option Option Option Option Option

P7XXX Printer Field Upgrade Kits

Part Description Field Kit, 10/100 Base T, External Field Kit, 10/100 Base T, PCI PSA3, Internal Field Kit, CT Interface, PCI PSA3 Field Kit, CT Interface, PCI PSA3 w/ Stacker Field Kit, Full Conversion, Power Stacker Field Kit, PCI Wireless, w/ Radio, Cab Field Kit, PCI Wireless, w/ Radio, Ped Field Kit, Slotted, Black Back Form Part Number 250827-901 251611-001 250990-001 176830-001 179828-001 253451-001 253452-001 170172-001

PRINTRONIX Confidential Document - Not to be Duplicated.

Page 11 of 11