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ULYA A.

KHAN
Larchmont, NY 10538 Office: 914.380.6454 ulya.khan@gmail.com Cell: 914.837.2027

LinkedIn Profile: http://www.linkedin.com/pub/ulya-khan/0/892/896 SUMMARY Dynamic Operations and Product Management Executive with international experience igniting market growth and enhancing shareholder value by driving innovative product development and global portfolio expansion. Strong leader who cultivates high performing teams which deliver corporate objectives and sustainable revenue gains by establishing operational excellence within culturally and geographically diverse environments. Resolves crisis situations with sound, common-sense initiatives. Recognized for turning around underperforming business units with superior execution skills. EXPERTISE Cross functional and cross cultural leadership Program management Business unit management Collaborative technologies and Social media Project turnarounds Innovation KEY RESULTS Delivered 80% profit margins generating $100M+ in revenues by creating Reuters first Internet delivered product for end of day pricing. Created $20M revenue stream by commercializing a formally free product offering. Product penetration continues to grow dramatically. Built and cultivated high performing global teams in Bangkok, London, New York, India and Pakistan, by recruiting and developing the right talent Strong leadership, ongoing training, guidance, coaching and mentoring played an important role in staff retention. Saved $50M on collaboration data center upgrade by migrating over 85K customers with a big bang approach, earning best-in-class accolades from senior management. Protected $16M compliance business and mitigated legal risks by building an in-house solution in 4 months and transitioning customers from third-party product. Sparked 40% revenue increase to $22M by turning around an underperforming international product unit with team spanning New York, London and Bangkok. Saved $35M annually by adjusting strategic platform and product portfolio, eliminating low and negative margin offerings. PROFESSIONAL EXPERIENCE Managing Partner at Wemanage Services Inc., New York, NY 2010 Present Privately held, boutique management consultancy firm with an entrepreneurial spirit. Specializing in interim management, e-Commerce, transformation programs and turnaround initiatives. Clients include large financial services companies and hedge funds. American Express, New York, NY 2011 2012 Appointed as senior interim executive to develop and deliver new revenue streams by monetizing valuable business intelligence data, within the Global Merchant Services division. Key focus areas include: Staff management, coaching and mentoring Organizational alignment Agile product delivery conversion from a thirteen month software delivery cycle to bi-monthly releases. Building a support & service organization designed and implemented a cost effective service model Product lifecycle management Coaching and mentoring e-Commerce Transformation programs

ULYA A. KHAN
servicing US and UK client base. Setting up a PMO implemented just enough process to ensure accountability, transparency and predictability when building and delivering client facing products. DOW JONES INC., New York, NY 2010 2011 Brought in to manage end-to-end delivery of Dow Jones FX Trader, a new innovative product with aggressive timelines and expected revenue stream of $30M. Immediately created product delivery framework and standardized processes. Provided leadership and hands-on program management. Delivered a downloadable application, companion website and a mobile applet, within a record four month period. Techniques applied to this initiative declared by senior management as the gold standard and to be used for all future product development initiatives. CONCIERGE PAKISTAN, New York, NY 2010 Present

Founder (Aug 2010 Present) Founded an e-Commerce venture with a new approach for servicing domestic needs of Pakistanis living abroad. Website was launched in June 2011, www.conciergepakistan.com. Concierge Pakistan is a form of (for profit) social entrepreneurship which creates an interesting eco-system by: Helping Pakistanis living abroad Creating jobs in Pakistan Supporting people living in Pakistan Donating a portion of profits to local Pakistani charities. THOMSON REUTERS, New York, NY 2001 2010 Global professional services, news and financial information organization. Revenue $13B, 50K employees in 98 countries. Senior Vice President, Chief of Staff 2010 Wealth Management Business Formulated strategies and business plans to grow $600M business line into $1B division by 2012. Managed matrix staff of 60 professionals. Saved $35M annually by adjusting strategic platform and product portfolio, eliminating low and negative margin offerings. Senior Vice President / COO, Product Management, Compliance & Operations 2006 2009 Business Divisions, Collaboration Technology and Compliance, NY Turned around underperforming unit. $22M P&L with 40 member global team. Managed matrix staff of 180+ professionals. Sparked 40% revenue increase to $22M by turning around underperforming international product unit with team spanning New York, London and Bangkok. Rejuvenated sales to achieve 40% growth and improved profit margins 15% by outsourcing non-core functions. Established business operations team in India, hiring and training 10 professionals and transitioning work to the new unit. Combined social media features with messaging and compliance tools within the communications and collaboration space to become the Facebook for the financial services professional. Directed program management for eCommerce solutions, integration efforts, product launches, and created end of life strategy for older products. Created eCommerce and collaboration tools for integration into Eikon platform. Cultivated alliances with Tradeweb, Symphono, Modality, Triometrics and Global Relay. Addressed compliance issues and initiated growth strategies for the collaboration services business line. 35 staff, $15M P&L and matrix staff of 130 professionals.

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ULYA A. KHAN
Protected $16M compliance business and mitigated legal risks by building an in-house solution within 4 months and transitioning customers from a third-party product. Reduced staff churn by 25% while improving team performance and staff morale. Built high performing teams in Bangkok, London and New York by selecting and recruiting the right talent. This talent was further developed through sound leadership, training, guidance, coaching and mentoring. Ensured product availability to internal Thomson staff and customers, post-integration, by initiating quick win integration projects. Streamlined customer on-boarding processes and lowered customer churn by 20%. Vice President / COO, Global Head of Product and Program Management 2003 2006 Business Divisions, Collaboration Technologies, NY Built a business around collaboration tools, products and services driving customer loyalty while providing stickiness to Reuters products. Managed 10 member global team, matrix managed staff of 90 professionals and $8M budget. Created $20M revenue stream by commercializing a free product offering. Product penetration continues to grow dramatically. Saved $50M on data center upgrade by migrating over 85K users with a big bang approach, earning best-in-class accolades from senior management. Piloted program to test Reuters Proposition Delivery (RPD) and released first offerings under new processes and guidelines, thus improving time to market. Launched first enterprise messaging product with connectivity to commercial networks such as AOL, MSN, and Yahoo.com. Director, Business Technology Office 2002 2003 Sales and Technology, Reuters America Responsible for sales channel support services with a matrixed staff of 60 professionals. Delivered additional $4.5M in revenues by optimizing client proposal processes. Supported post-merger operations integration by preparing cost analysis and service model aimed at eliminating redundancy. Reduced turnaround time for proposals 20% 30% by revamping RFP process. Managed business continuity and disaster recovery programs and headed key hosting initiatives across the Americas. REUTERS, London, UK 1987 2001

Global Technical Product Manager 1998 2001 Accountable for developing and driving product strategy for end of day pricing business. Responsibilities included product management and project management. Matrix managed 80 people. Delivered 80% profit margins generating $100M+ in revenues by creating Reuters first Internet delivered product for end of day pricing. Development Manager 1995 1997 Led 35 member development team, coordinated overall system design and development efforts between NY, London, Prague and Toronto. Matrix managed 70. Successfully completed consolidation of disparate databases onto unified platform to create global data warehouse for key reference, pricing and company data.

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ULYA A. KHAN
Project Leader 1993 1995

Managed data entitlement, authentication and administration projects for Reuters 3K series. Enabled remote client applications to access multiple services hosted by back-end servers. 1987 1992

Various programming and analysis roles EDUCATION

MSc (equivalent to MBA), Management Science, Concentration in General Management and Information Systems, Imperial College, London, UK BSc, Computer Science, Concentration in Artificial Intelligence and Expert Systems, Westfield College, London University, UK EXECUTIVE DEVELOPMENT Harvard Business School Executive Program on Strategy with focus on Building and Sustaining Competitive Advantage, 2007 University of Michigan Business School, Leadership 3000, 2006 FOREIGN LANGUAGES Urdu; Fluent, spoken and written Hindi; Fluent, spoken only

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