Professional Documents
Culture Documents
CENTRE,
Nashik
TRAINING
PR OG RAMME
DET AILS
‘W ha t if you
don ’t t rain them
and th ey
(incompe ten t
staf f) st ay? !! !’
2
TRAINING PHILOSOPHY
3
INDEX
PROGRAMME PAGE
TRAINING PROGRAMME TOPIC
CATEGORY NO.
4
Dealing With People Successfully 15
Interpersonal Skills 16
Self-Discipline 16
Managing Discipline 16
Business Etiquettes and Manners 17
Emotional Intelligence 17
Emotional Intelligence 17
Stress Management 18
Managing Conflict 18
Time Management 18
Productivity Improvement 19
Productivity Improvement 19
PROGRAMME PAGE
TRAINING PROGRAMME TOPIC
CATEGORY NO.
5
Specific Technical Skills Business Balanced Scorecard 28
Benchmarking 28
TQM 28
Standard Operating Practice 29
JIT 29
TPM 29
OEE 30
5S 30
Kaizen 30
FMEA 31
VA/VE 31
QFD 31
MANAGERIALS SKILLS
TARGET POPULATION
6
OBJECTIVES
CONTENTS
PROGRAMME DURATION
7
Target Population : Target Population : Target Population :
Sr. Managers, HODs, Sr. Managers, HODs, HODs , Sr Managers
Managers
8
1 Day
9
cultivating culture * Framework of a leadership Contents :
* Identify the core values required * The effects of leadership * Challenges in leadership
for cultivating desired culture actions * Concept of leadership –
* Finalise norms of behaviour * Decision taking traits, situations &
* Understand the leadership role * Delegation functions
for cultivating culture of * Motivation * Functional approach to
customer satisfaction * Leadership by Leadership
communication * Leadership process /
Contents : * Practical leadership Actions of a leader
* Context of change
* Change management process Programme Duration : Programme Duration :
and inter-relation between 1 Day 1 Day
vision, goals, strategies, systems
and structures
* Role of organisation culture in
change management process and
the factors affecting the
organisation culture
* Defining core values
* Defining norms of behaviour
against each core value
* Leadership role and how any Leadership is
position is leadership position creating a world
Programme Duration : to which others want to belong
1 Day
10
* Identify their own performance * Analyse the role of * Get insight into
information
in these skill areas managers in motivating needs and mechanism of
* Establish guidelines for subordinates. coordination skills
developing effective team work * Establish guidelines for * Use of different basis for
improving motivation coordination
Contents : * Develop an action plan for * Understand one’s role in
* Teamwork concepts improving motivation of coordination
* Team building through subordinates * Develop skills in
development of linking skills coordination activities
* Teamwork as a tool of meeting Contents :
group needs * The concept of motivation Contents :
* The role of executive in * Identifying what motivates * What is Coordination?
promoting teamwork amongst subordinates * Coordination costs
his group members * Motivating subordinates – * Coordination ability
Practical steps * Information needs and
Programme Duration : coordination mechanisms
1 Day Programme Duration : * Coordination by
1 Day standardisation
* Coordination by plan
* Coordination by mutual
adjustment
* Interorganisational
Coordination
* Coordination Roles
* Coordination Requirements
* Coordination Activities
“Coming together is a beginning…..
Keeping together is progress…. Programme Duration :
1 Day
Working together is a success……”
You can have brilliant ideas but if you can’t get them
across, your ideas won’t get you anywhere.
11
* Evaluate alternatives and choose having rational approach Managerial Planning.
the optimum solutions * Have accurate, balanced * Understand the importance
* Develop strategies for taking picture of the risks and of time as a managerial
decisions and implementing rewards that can result resource
creative solutions from alternatives. * Develop the skills of
* Evolve feedback and * Evaluate alternatives managing time through:
monitoring mechanisms considering their - Planning
* Identify their problem solving implications and take - Prioritising
style decisions - Focusing on essentials
- Recognising the benefits
Contents : Contents :
* The Identification of problems * Decision making process Contents :
* The problem solving approach, * Rational approach for * The concept of Managerial
alternatives, optimum solutions decision making Planning
and decision making * Decision Tree * Importance of time as a
* Identification of individual * Drawing and evaluating managerial resource
Problem Solving approach : decision tree. * Key components of
Creative and analytical bias. * Analysis of complex organisational time that is
* Group problem solving process decisions and weighing of the controllable and
* Identification of behaviours and alternatives non-controllable
methods that facilitate and * Identification of time
hinder problem solving, Programme Duration : wasters.
* Team synergy 1 Day * Planning and delegation as
* Instruments of problem solving time management tools
* Planning under time
Programme Duration : constraints
1 Day
Programme Duration :
1 Day
12
:
to negotiate * Plan business writing - Importance of writing
* Understand and appreciate * Deal effectively with reports well
principles of negotiation internal correspondence - Writing Skills
* Get insight to acquire skills and * Deal effectively with - What makes writing poor
use tips in negotiation to get the external correspondence - Basic principles of
best deal. * Personalise the writing effective writing
* Write with good * Acquire skills in report
Contents : presentation writing
* Types of negotiations and uses * Writing for marketing
of negotiations * Check the writing Contents :
* Fundamentals of negotiation * Writing skills
* Preparing for negotiation Contents : * Causes of poor writing
* Ten techniques to keep ahead in * Report writing skills * Basic principles of
effective
negotiation * Planning the writing writing
* Managing the process of * Internal correspondence * Report writing skills :
negotiation * External correspondence - Identification of purpose
* Interpersonal behaviour during * Personalising writing and readers
the negotiation * Writing with good - Defining objectives and
* Checklist, do’s and don’ts presentations – charts, strategy
maps, statistics etc. - Structure planning
Programme Duration : * Marketing communications * Exercises
1 Day * Checking the writing
* Exercises Programme Duration :
1 Day
Programme Duration :
1 Day
13
Supervisors Officers, Managers HODs Sr. Managers and HODs
Programme Duration :
1 Day
Whatever made you successful in the past
won’t in the future.
14
BEHAVIOURAL SKILLS
TARGET POPULATION
OBJECTIVES
CONTENTS
PROGRAMME DURATION
15
If you can’t do it excellently, don’t do it at all.
Because if it’s not excellent it won’t be profitable or fun,
and if you’re not in business for fun or profit,
what the hell are you doing here?
Self –Development Self –Development Seven Habits of Highly
Successful People
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hindrances
* Know all complex
Importance & Benefits of
positive attitude
* Recognising people with
positive attitude
* Negative attitude
* Procrastination, Excusitis,
* Saddest words
* Steps to build positive
Attitude
* Winning edge
* Importance of struggle
* Attitudes of winners
* Qualities that make a
person successful
* Reasons for Failure
* Attitude for learning
* Give more than you get
Programme Duration :
1 Day
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- Listening Develop skills to read body offer suggestions to
- Non-verbal Communication language overcome them
- Giving job instructions Contents : * List do’s and don’ts for an
- Giving and taking feedback * Acquiring the Skills for effective presentation
Contents : reading gestures * Represent organisation /
* What is communication * Gesture reading materials department
* Communication barriers * Reading persons from his * Make a presentation in
* Listening gestures meetings, seminars and
* Non-verbal Communication Programme Duration : workshops
* Job instructional skills 1 Day Contents :
* Feedback – giving & taking * Planning for presentation
Programme Duration : * Preparing for presentation
1 Day * Supporting materials
* Presentation techniques
* Dealing with difficult
participants
Programme Duration :
1 Day
18
There are really only three types of people:
those who make things happen,
those who watch things happen,
and those who ask, “What happened?”
Influencing Networking Dealing With People
Relationships Successfully
19
1 Day Programme Duration :
1 Day
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* Resolve and avoid conflicts Individual Needs for * Be capable of following
* Handle criticism Discipline the organisational
* Collaborate - The process of procedures involved in
Contents : maintaining discipline maintaining discipline.
* Effective Communication * Develop the ability and * .Be able to explore ways of
* Listening skill to : maintaining discipline in
* Behaviours – passive, - Take appropriate steps the shop floor work
aggressive, assertive To maintain discipline situation
* Assertiveness - Identify problems and Contents :
* Assertiveness skills formulate solutions to * The concept of discipline
* How to say no maintain discipline -Positive and Punitive
* Resolving conflicts - Be able to explore ways * The process of inculcation
* Avoiding conflicts when you of maintaining discipline and maintenance of
can in the shop floor work discipline at work
* Collaboration situation * Disciplinary procedure
* Exercise - Motivate their colleagues * Responsibilities of first
Programme Duration : - Build a cohesive team line executives
1 Day Contents : Programme Duration :
* Present business 1 Day
environment and
organisational requirement
to change accordingly
* The concept of Discipline
* The need for Discipline
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* Employee rights and
Management rights Even if you are
* Categories of employee
misconduct
on the right
* Basic standards for track,
Discipline
The greatest ability * Self-Discipline and its you will
importance
in business is to get * Do’s and Don’ts for Self- get run over
along with others
Discipline
* The process of inculcation
if you
and influence their and maintenance of just sit there.
discipline at work
actions. * .Exercise / Task
Programme Duration :
1 Day
22
to conduct oneself with * What is Emotional Intelligence
confidence in office/workplace Intelligence * Assessing Emotional
* Assessing Emotional Intelligence
Contents : Intelligence * Emotional intelligence and
* Difference between social * Emotional intelligence and performance
manners and business manners performance * Emotional Intelligence in
* What is Business Etiquette * Emotional Intelligence in Teams
* Principles of Business Etiquettes Teams * Assessing E.I. in Teams
* Rules of Introduction * Assessing E.I. in Teams * Develop E.I.
* Handshakes * Develop E.I.
Programme Duration :
1 Day
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Objectives : Objectives : Objectives :
At the end of the training At the end of the * Provide an understanding
programme, the participant will programme the participants about the Time
be : will : Management concepts
* Able to understand and * Understand and appreciate * To understand the
appreciate stress and its effects importance of conflict Organisational and self
on individual, company and management dimensions of Time
society * Self-assess interpersonal Management
* Able to identify negative stress and organisational conflicts * To develop skills in
responses and understand one’s style managing time effectively
* Able to understand optimum of handling them. Contents :
stress * Be able to resolve conflicts * Basic concepts in Time
* Able to understand and * Develop Action Plan to Management
appreciate Stress management resolve interpersonal and * Identifying time wasters
strategies organisational conflicts. * Delegation
* Develop Action Plan for stress Contents : * Managing Time in
management * Determining the current Meetings
Contents : level of conflict level in * Techniques of Time
* What is Stress? work life (self-assessment) analysis
* Effects of stress on individuals, * Determining my conflict * Organisational issue in
company and society style (self assessment) Effective Time
* Optimum Stress * Resolving a conflict with Management
* Negative stress responses one other person * Distinguishing Important
* Symptoms of stress * Resolving a group conflict. from urgent
* Causes of Stress * Supervisor’s role in * Methodology for
* Stress management strategies resolving employee conflict identifying life goal,
* How to reduce stress * The art of disciplining purpose of job and areas of
* Managing stress better employees (for supervisors) improvement
* Action plan for stress The role of HR in conflict Programme Duration :
management resolution 1 Day
Programme Duration : * Listing of informal and
1 Day formal conflict resolution
processes
* Developing Conflict
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Management Plan for
Stress is an ignorant interpersonal and “Tomorrow”
state. It believes that organisational conflicts. is often
everything is an Programme Duration : the busiest time
emergency. 1 Day
of the year.
25
Programme Duration : productivity desired culture
1 Day * Finalise norms of
Programme Duration : behaviour
1 Day * Understand the leadership
role for cultivating culture
of customer satisfaction
Contents :
* Context of change
* Change management
process and inter-relation
between vision, goals,
Outstanding leaders
strategies, systems and
go out of their way to boost structures
the self-esteem of their personnel. * Role of organisation culture
If people believe in themselves, in change management
it's amazing process and the factors
26
At the end of the Formula for excellence * Listening
programme the participant * Understand and know * Communication
will : Requirements for striving * Handling complaints
* Be able to stand up and speak, for excellence constructively
when called upon to speak * Self-awareness and * Encourage constructive
* Not become self- conscious defining level of excellence problem solving through
and frightened one wants to attain prompt personal action
* Be able to think clearly, * Working on Self- * Customer service manners
concentrate and remember what Actualisation model and etiquettes
he intended to say
* Gain self-confidence, poise and Contents : Contents :
the ability to think on his feet * What is excellence to you? * Why Customer Service
* Get his thoughts together in * The formula for excellence matters
logical order and will be able to * Pay the price * What’s different about
talk clearly and convincingly * Values good service
before a business or social group * Integrity * Performance Standards
* Focus * Turn complaints into
Contents : * Friendly Place opportunities
* Need for effective public * Discipline * Listening to customers
speaking * Action * Assertiveness and good
* Key factors for effective public * Leadership service
speaking * Trust * Effective customer
* Common barriers to effective * Do the right things right communications
public speaking and how to * Self Awareness * Internal customers
overcome them * Self-Actualisation model * Personal action planning
* Body language * Self-Assessment
* Do’s and Don’ts of effective Programme Duration :
public speaking 1 Day Programme Duration :
* Planning for a speech 1 Day
* Preparing the speech
* Organising supporting materials
* Public speaking techniques
* Handling questions,
participants/audience
Programme Duration :
1 Day
Do what you can, with what you have, where you are.
You can’t build a reputation on what you are going to do.
TECHNICAL SKILLS
27
TRAINING PROGRAMME DETAILS
TARGET POPULATION
OBJECTIVES
CONTENTS
PROGRAMME DURATION
28
In the field of observation,
chance favors only the prepared mind.
Process for Business Internal Customer Coordination Skills
Growth Satisfaction and
Microplanning
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* Implementation capabilities * Coordination by mutual
* Steps in ICS adjustment
I am convinced that * Microplanning * Interorganisational
if the rate of change * Resource planning Coordination
inside an * Prerequisites and role of * Coordination Roles
organization hierarchy * Coordination Requirements
30
that are available to them * Understanding and understand the proposal and
* Understand the difference appreciating techniques and let him feel it attractive and
between symptoms and root tools involved in marketing credible
causes when problem solving process * Handle objections
* Understand planning successfully so as to satisfy
terminology and be aware of the Contents : the customer
aids that are available to them * What is marketing? * Close the meeting
* Apply a systematic approach to * Researching your successfully
Microplanning customers * Conduct follow up
* Develop the skills to prepare a * Market research methods activities after the meeting
detailed microplan * Developing a marketing
* Be able to associate their own strategy Contents :
priorities with the priorities of * Understanding the * Preparation for sales
the organisation marketing mix meeting
* Marketing planning * Techniques of maximizing
Contents : * Tactics in marketing effectiveness of sales
* Defining planning * Being market-led in meetings
* Practical Microplanning task practice - Right initial impression
* Objective setting - Discovering customer
* Problem systems and root Programme Duration : needs
causes 1 Day - Making what you say
* Asking the right questions understand , attractive
* Planning aids and credible
* Network planning - Handling objections
* Information systems - Closing successfully
* Final Microplanning task * Follow up activities
* Task/exercises
Programme Duration :
1 Day Programme Duration :
1 Day
31
Performance Appraisal Cost Control and Waste Elimination
System Reduction
32
* Development needs and plan cost reduction 1 Day
* Thrust Areas
* Exercises Programme Duration :
1 Day
Programme Duration :
1 Day
33
* Types of wastes and their objectives in identification of
impacts * Learning how to use a training needs of executives
* Steps for process waste variety of training methods, * Develop a system for
identification and selecting the most getting results from training
* Identifying causes of wastes appropriate method
* Waste minimization techniques * Leading sessions within a Contents :
* Steps in waste minimization programme * Drawbacks of the present
* Exercise on waste minimization system
Contents : * Concepts, terms and
Programme Duration : * Learning objectives and formats
1 Day * learning styles * Role of participants in
* Learning methods dissemination of concept
* Session planning, and operation of system
* preparation of learning * Pre-training actions
materials * Actions during training
* Running a session * Post-training actions
* Structured exercises on * Project Implementation
making presentation and * Evaluation of training
leading sessions results
* Exercise and open house
Programme Duration : discussion
1 Day
Programme Duration :
1 Day
34
Mechanics
Objectives : Objectives :
Understand and appreciate At the end of the
importance of selecting right programme the participants
candidate as it has long term will :
implications on organisational Understand and appreciate
performance the importance and
Understand and appreciate advantages of following
interview preparation w.r.t. job and spreading SOP
position & required skills Be able to prepare SOP for
Acquire listening and equipments / machines at
interpreting body language skills shop floor
for interview
Conduct interview and select Contents :
right candidate Concept and definition of
SOP
Contents : Standard values
Questioning techniques SOP procedure
Listening Contents of SOP
Interpreting body language Preparation and
Interview preparation implementation of SOP/
Interview structure SMP
Follow up actions
Programme Duration :
Programme Duration : 1 Day
1 Day
35
Learn the phrase:
“I don’t know but I’ll find out.”
No one expects you to know everything.
Don’t pretend that you do.
SPECIFIC TECHNICAL
SKILLS
TARGET POPULATION
OBJECTIVES
CONTENTS
PROGRAMME DURATION
36
You must have long-range goals
to keep from being frustrated
by short-term failures.
Business Balanced Benchmarking TQM
Scorecard
37
management (coordination) steps involved in
* Key elements of the Balanced Contents : benchmarking
Scorecard * What is benchmarking? * - Management of
* Developing the Balanced * Why benchmark? performance, what is to
Scorecard * Types of benchmarking be measured and types
* Cascading the Balanced * What to benchmark? of measures
Scorecard * How to benchmark? * - Quality systems and past
Programme Duration :
1 Day
38
Experienced Workers / HODs, Top Executives levels
Operators / Mechanics
39
I cannot give you the formula for success,
but I can give you the formula for failure–which is,
“Try to please everybody.”
40
effectiveness and the TPM Programme Duration : * Challenging the corporate
vision 1 Day culture
* Overall Equipment * Kaizen problem solving tools
Effectiveness Metric
* The elements of OEE Programme Duration :
* Goal and Benefits of OEE 1 Day
Measurement
* OEE worksheet
* Visual OEE
Programme Duration :
1 Day
41
* Understand and appreciate customers through
Contents : the process of value analysis Listening ”Voice” of
* Origin of FMEA and value addition customers throughout
* Different types of FMEA * Acquire skills to use product and service
* FMEA’s link with VA/VE development process
Continuous Improvement - Tools and Techniques of
* Process FMEA Contents : QFD
* FMEA Worksheet * Concept of Value and value * Be able to translate customer
* Why use FMEA addition needs into language of
* When to use FMEA * Different phases of VA / organisation
* Potential applications of VE * Be able to build “House of
FMEA - Selection Quality”
* Steps on completing FMEA - Information
- Creativity Contents :
Programme Duration : - Analysis * Traditional quality systems
1 Day - Development * Types of requirements
- Pres4entation * Coherent planning and
- Implementation development
- Verification * What is QFD
* Checklist * Tools of QFD
* Developing QFD
Programme Duration : - Voice of customer
1 Day Deployment
- Quality Deployment
- Customer Satisfaction Story
- Task Deployment
* Common QFD pitfalls
* Exercises
Programme Duration :
1 Day
42
Fix requirement errors early.
To fix later, they will cost:
* 500% more at design stage
* 1,000% more at coding
* 2,000% more at unit test
* 20,000% more at delivery
SAFETY
HEALTH
&
ENVIRONMENT
TARGET POPULATION
OBJECTIVES
CONTENTS
PROGRAMME DURATION
43
Man's mind once stretched by a new idea,
never regains its original dimension.
Continuous Safety Supervising for Safety Safety Management Plan
Improvement
Objectives :
Objectives : Objectives : * Understand the basics of a
At the end of the programme * Learn and understand safety management system.
the participants will be : principles and management * Identify the seven core
* Familiar with the origins of of safety elements of an effective
Total Quality Management * How to identify and address safety and health program.
movement and W. E. unsafe behaviour * Describe the key processes
Deming’s contributions * Be able to make safety a in each program element
* Able to apply Deming’s 14 part of the company culture.
points to workplace safety See how safety can be a Contents :
living breathing programme * Safety & Health
Contents : Management System
* Deming's key points Contents : * Seven Elements
44
Safety Improvement * Training for safety (formal - Safety & Health
* Developing Action Plan for & informal) - Fitting safety * Management Accountability
Continuous Safety to organisation’s culture - 6 Essential elements of
Improvement * Making safety a living accounting system
dynamic product - Management/ Employee
Programme Duration : Accountability
1 Day Programme Duration : * Employee Involvement
1 Day - Role of Safety Committee
* Hazard Identification &
Control
- Hazard Analysis Vs.
Accident Investigation
- Categories of Hazards
- Hierarchy of Controls
* Incident / Accident
Investigation
Analysis steps
Phases of analysis
45
and control program. will : trends
* Discuss the steps in the * Understand and appreciate * Understand and appreciate
hazard identification and need for DfE green productivity
control process * Understand how companies methodology, tools and
* Complete the hazard implement DfE techniques
identification and control * Be aware of tools used for * Understand and appreciate
worksheet. DfE. G. P. Plan formation and
implementation
Contents : Contents : * Understand and appreciate
* What is – Hazard, Exposure, * What is ‘Design for G. P. effectivity and financial
* Conditions & Behaviours “Environment” viability
* Identification of root causes * What does design for
- System Design environment do? Contents :
- Performance * Considerations of DfE * Environmental Management
- Defects * How companies implement trends
* Processes to Identify and DfE * Evolution of Green
Analyze Hazards * DfE Tools Productivity
* Job Hazard Analysis * Productivity Principles
* Incident / Accident Analysis Programme Duration : * Ecological principles guiding
* Identifying potential 1 Day GP
accidents * GP -Benefits and
* Weeding out causes of characteristics
injuries and accidents * GP Practices
* Factors that increase risk * GP – Methodology, Tools and
* Education and Training Techniques
* PPE * Top Management & GP
* Effective Maintenance * Identification of problems and
Processes causes
* Hazard Tracking Procedures * Prioritizing problems and
* Continual Improvement tasks
* Hazard Analysis Worksheet * Generation and evaluation of
GP options
Programme Duration : * GP plan implementation
1 Day * GP – Effectivity & financial
viability
46
* Checklists
Generally speaking, you aren’t
learning much when your mouth is Programme Duration :
moving. 1 Day
47