Process research involves attention to how goods/services are________.

{~inlarge ~distinguish =Produce} Purchasing makes a major contribution to_____ and _______ quality management in any business.{~sale ~ resale = Cost ~quality} Quality function is one of the important factor of _________ {~selling ~ retaili ng =purchasing} One of the component of long-term decision is__________ {=Factory location or la yout ~maintanane ~inventory control} Marketing is the management process which identifies____ and satisfy _________ needs profitably. {=Anticipate ~coustomer ~problems ~producer} In many organizations administrative functions are carried out at_____as much as possible. {~branches ~regional offices =Head office} Local offices might have to wait for task to be carried out this is an disadvan tage of_______ organization.{ ~decentralize =Centralize} In many companies the finance function is one of the most important expert role in_______. {~business ~cooperative =Organisation} Reporting shareholder is one of the aspect of __________ .{=Financial accounting ~manegment accountings} Reporting financial transaction covers the classification and recording of trans action in monetary term with establish________.{~believes ~rules =concepts) Treasury management plans and control the sources and uses of shares by the orga nization.{~True =false} Inventory holding cost must not always be managed.{~true =False} In an organization hr and production department provide details of wage rates, t imesheets .{=True ~false} Human resource management is concerned or deals with organization, staffing leve l ,motivation and employee services.{=True ~false] Culture may be identified as ways of behaviving and ways of understanding that a re shared by group of people.{=True ~false} The accounting system must fulfill onal stucture ~demand &supply}. ________ and ________.{=Size ~organizati

The concept of double entry book keeping was first introduced by_________{=Luca paculai ~frankwood ~s.m sinha} _________ are people appointed by the company s owners to supervise day to day ac tivities of company.{~external shareholder ~internal share holder =Managers} Relevance is the quality of good ____________ information.{~internal ~external = Accounting} Financial management is a separate discipline from both_________ and_________ {= Management accounting ~financial accountong ~internal ~external accounting} The words auditing means to check the _account of a company. {~monthly =Annual}

_________ are prepared on the basis of a number of fundamental accounting concep ts as they are called Uk companies ace 2006(~Ledger = Financial statements ~mana gerial information) Internal reports help to run ______ operations of the business.{=Day to day ~tac tical~stategic} Authorization means the __________must be approved by an authorized person.{=Pa yments ~confidential documents ~formal document} All the business transaction are initially recorded in which of the following {= General journal ~ledger ~trial balance } The income statement is a record of assets owned by a business and all liabilit y of business at particular date.{=False ~true} The statements of cash flow shows sources of cash generated during a period and how their funds have been spent.{=True ~false} There is no need to reconcile cash book and petty cash book.{=False ~true} The finance function is one of the function which administrated and managed with in a business.{=True ~false} Financial control procedure exist specially to ensure that cheques over a certai n amount to need two signatures .{=False ~true} organisation should use resources in such a way that they do not comprise the ne ed of future generation {=Sustainability ~redesign ~future-focus } outsourcing is often associated with which business processes ? {~allowing emplo yees to work from home =Transferring call center overseas ~sending staff on frei gn assignment} The average age of a mother on the birth of his first child has risen in many co untries this is effected demand for better-quality clothing prams etc. {~demand has fallen ~demand has not changed =Demand has increased} Which of porters geniric stratgies would be most appropriate to follow {=Cost fo cus ~cost leadership ~diffrentiation} Porter five forces collectively determine which of the following {=The overall p rofit potential of industry ~the overall growth of industry} How firm activities contributes to which of thw following {~its profitabilty =It s competitive advantage ~its long term survival} Which of the following is an appropriate strategy for stakeholder with low leve l of power and low level of interest {=Minimal effort ~keep informed ~key player s} Which of the following type of committee is often temporary in nature {=Ad-hoc c ommittee ~ standing committee ~executive committee} Which of the following would normally be included in the role of committe chairm an {~marketing administrative arrengment =Ensuring correct procedures are follow ed ~issuing agenda} The duties of the committee secretary include which of the following {~deciding

who is to peak ~maintaining order =Fixing date time and location } The advantages of committee include which of the following {~depth of considrat ion ~networking oppotunities =Responsibilities shared} To be successful a committee should {~have clear term of reference ~issue the ag enda in advance =Circulate reports before a meeting} Helping to minimise effect of bulling tactics 2 ensuring that consistancy and fa ir play are maintained which of the coorect statement {=Both ~ 1only ~2only ~ ne ither} when a company is following not the letter but the sripit of the law it is said to {~adopt a compliance based approch to ethics ~meet its social obligation =Ado pt an integrity-based approach to ethics} ACCA members are required with five fundamental principles which of the followin g contains three of these principles {~integrity objectivity honestly ~ courtesy reliability responsibilty =Professional competence profesional behavior confide ntiality} Which of the following is an ethical proposition {~crime is increasing in the uk ~ more murders are comiited =Uk prison sentences should be as long as those in the us} Why does the professional accountant have a special role in promoting ethical be havior throughout the business {~they have undergone a lengthy priod of studay ~ ethics is often linked with financial probity =Often is the only person at meeti ngs or on a board thats belongs to a profession] breaches of the ACCA members cab result in their exclusive from membership {=Tru e ~false} In which of thee following situation would the company be viewed as having behav ed unethicaly {=Delaying payment to its suppliers despite continious request ~pr inting warning signs on its potentially dangerous plastic packaging] Which of the following are not safeguards that the ACCA and other professional b odies {~ethical training =Internal complaints procedure ~creation of corporate g overnance regulation] A plc is performing a SWOT analysis is discovers that it has a large cash balanc e which of the SWOT heqading would this be most likely to fall under [=Stregths ~weakness ~threats] when submitting annual financial statements to be available for inspection by th ird parties {~stock exchange ~tax authorities =Compines house] In a very large company working capital management would be probably be the resp onsibility of the {~finance director ~chief accountant = Treasurer] Deciding which products or services to produces is usually part of {~operational planning =Stratigic planing ~production planning} Which of the following would be classed as a book of prime entry {~bank statemen t ~trial balance =Sales day book} which of the following methods of investment appraisel would allow assessment{=B reak-even analysis ~return on investment}

which of the following is not one of the purposes of budgets {=Costing units ~re sponsibilty of expenditure ~motivation of employess] An informal organization always exist alongside the ______ one.{~informal ~legal =Formal} The informal organization is _________ structure.{~stongly ~civilised =Loosely} One of the benefit or advantage of informal organization is _______.{=Speed ~def lation ~Inflation} The informal organization is consist of____relation ship.{~personal ~ official = Social} In informal organization managers can minimize their problems by _____{~providin g correct information =Meeting employees} Two of the component of organizational structure are (~wideline ~transportaion = Strategic apex ~Middle line) Organization can be departmentalize on a ___ basis {~temparary ~nonfunctional =f unctional.} Functional organizations involves grouping together people who do______ task {~d ifferent ~official =Similar} One of the advantage of product /band departmentation is{~accertibility ~sincear ity =Accountability} In a ___structure some activities are decentralized to business units or regions . {=Divisional ~non divisional } Organization s structure are rarely composed of only one type of organization {=Tr ue ~false} The second leaf of shamrock is consumer.{=False ~true} One of the level of strategy in an organization is{=Corporate, ~business ~fashio n ~economy} A centralized organization is one in which authority is concentrated in two plac es. {true =false} Mint berg believes that all organization can be analyzed into 3 components.{~tru e =false} An informal organisation exists side by side with the formal one.{=True ~false} A work group establishes{~company ~groups =Norms}or acceptable levels and method s of behaviour. {~non-functional organisation =Functional organisation ~both of them}involves g rouping togather people who do similar tasks. An organisation may organise its activities on the basis of customer or market s egment{~false =True} {~tactical management =Strategic management ~operational management}is concerned with direction setting policy making and crisis handlind.

{~strategic management ~tactical management =operational management.} is concern ed with routine activities to carry out tactical plans. Grouping peopletogether who do similar tasks is called{~task departmentation ~pr oduct departmentation =Functional departmentation} The span of control refers to the chain of command from the most senior to the m ost junior.{=True ~false} pure reserch is original reseach to obtain new scientific or techincal knowledge or understanding{=True ~false} many organisations employ specialist staff to conduct research and development{~ false =True} raw materials and subcomponents purchases are a major cost for many firm{=True ~ false} input for production acquiring raw materials components subassemblies consumable stores and capital equipment for the{=activity function =Production function} the{~accounts ~fianance =Human resources} department will be involed in managing the work force. The{~accounts =Fianance ~human resources}department might indicate the resources available for new equipmet. Marketing is the manegement process which identifies anticipates and satisfies c ustomer needs profitably{~false =True} {=Strategic marketing ~operational marketing}emphasis in this role is for market ing to contribute to the creation of competitive strategy. In many organisations administrative functions are NOT carried out at head offic e as much as is possible{~true =False} In many companies the fianance function is one of the most important expert role s in the organisation{=True ~false} The{~money =Capital ~whole sale}markets such as the stock exchange or the altern ative investment market porfit earned in a year may be kept in the company as opposed to being distribut ed to shareholders is_____{~money market ~bank borrowing =Retained earings} What dose GAAP stand for.{~generally accepted audit policy =Generally accepted a ccounting practice} Transactions are intially recorded in which of the following{~book of first entr y ~book fainancial entry =Book of prime entry} internal auditors are employed by{=The company that they audit ~an indepandent a uditing} Which of the following factors have not influenced financial accounting{~nationa l legislation ~accounting standards =Economics factors ~gaap} The person resonsiible for cost accounting is most likely to be the company trea surer{=False ~true}

A series of cells arranged in columns and rows which can contain calautions numb ers or text is called{~word document ~calculation sheet =Spreadsheet} An _______________ organisation always exists along side the formal one {~behavi our =informal ~anthony} Employment commitment.the meetings of employess social need may contribute to mo rarte and job saticsfactionwith benifit is reduced absensation and labour turnov er{=True ~false} A senior manager in a californian based computer company was having difficultyin getting staff to work together on a ________ plan {~disposal ~components =Strat igic} __________ are partly the product of role and role expectation of how people in certain position behaves as conceived by people in related position{=Norms ~orga nization ~conformity} Intersting findings emerged from studies conducted at the hawthrone plant of the western ___________ comany {~social =Electric ~technical} Organization can be departmentalized on a functional basis with __________ depar tments of production marketing finance etc {=Separate ~duplication ~similar} ______________ involves grouping together people who do similar tasks{~support s taff ~territorially =Functional organization} Expertise is pooled thank to the division of work in to specialist areas{=true. ~false} Inconsistancy in methods or standards may develop across different areas{=True ~ false} In a __________ structure some activities are decentralised to business units or regions{=Divisional ~capatilasset ~strategic} ___________ structure may involves a mix of functional drpartmentation,ensuring specialized attention to key function with element{~matrix ~rarely =Hybird} The first leaf of the shamrock is the _______________ {=Professional core ~workf orce ~employed} Delayering is the reduction of the number of management level from bottom to ___ ______ {~down =top. ~start} Business strategy can involve decisions such as whether to segment the market an d specialise in particularly ___________ areas{=Profitable ~loss ~operation} A ______________ organization is one in which authorithy is concentrated is one place{=Centralized ~discentralized ~distinction} ________________ is orignal research to obtain new scientific or techanical know ledge or understanding{~Applied research =Pure research. ~develpment} ___________ makes a major contribution to cost and quantity manegment in any bus iness and in retails is a vital element of strategy{=Purchasing~profit~precautio n} the __________ funstion plans ,organizes,direct and necessary activitiesto provi de product and services{ =Production ~equipment ~ownership}

Services are _________ cannot be stored{=Intangible ~tangible ~pricing} The marketing function manages an organization relationship with its __________ {~capital ~profit =Consumer} In many organization administrative function are carried out at head office as m uch is ____________ {~soon ~earlier =Possible} in many companies are the ______________ is one of the most important expert rol e in the organization{=finance. ~price ~across} __________ management plans or controls the sources and uses of fund by the orga nization{~raising ~limit =treasury.} Selection is important to ensure that the organization obtains people with the q ualities and skills requried{=true. ~false } Bureaccuracy is another name of a{~power culture =Role culture ~taskculture} A project team is most likely to be a role culture{=False ~true} what is the name of a committe with a power of govern or adfminister{~jointcommi tte ~ad hoc committe =Executive committe} Transaction are initially recorded in which of the following{~book of first entr y ~book of ledger entry =book of prime entry.} The person responsible for cost accounting is most likely to be the company trea sure.{=False ~true} Internal auditor are employed by {=The company that they audit ~an independent a uditing ~either a and b} which of the following factors have not inflenced finincial caccounting{~nationa l lagislation =economic factor. ~gaap} what does gaap stand for{~group audt and accounting =generally accepted accounti ng practise. ~gaap} A series of cells arranged in columns and rows which can contain {~word document =spreadsheet. ~cell document} A price ceiling set above the equilibrium market price will result in:{~market f ailure~excess supply =market equilibrium. } A demand curve is drawn on all except which of the following assumption?{~income do not change ~price of substitutes are fixed =price of the good is constant. } Which one of the following would normally cause a rightward shift in a demand cu rve for a product?{~a fall in the price of a substitute. =A reduction in direct taxation on incomes ~a reduction in price of the product} Research may be pure applied or__________ . {~strategic ~cultural =Development} Many organization employ specialist staff to conduct research and development. {=True ~false} cost raw materials and sub component purchases are a major cost for firms.

{=True ~false} Delays in production caused by _____ inventory. {~sufficient =In sufficient ~holding} The ________ manages an organization relationships with its customer. {=Marketing function ~system ~ peoples} Many organization have an ______ department. {~external audit =Internal audit ~connected audit} The ____________ accountant is even nearer the policy making and management proc ess. {~financial ~business =Management} The income statement is record of income. {=True ~false} The statement of cash flows shows cash generated during a period. {=True ~false} One of the best example of internal report is budget. {=True ~false} Tax avoidance is a legal activity whilst tax evasion is an illegal activity? [=True ~false} The system used by a company to record sales and purchases is an example of whic h of the following? {=A transaction processing system ~a management information system ~an office automation system} The implementation of a budget control system in a large organization would be t he responsibility of the internal auditor? { ~true =False} Which type of organization would have the retail prices it charges to personal c onsumers subject to close scrutiny by a regulator? { ~a multinational corporation ~a multi-divisional conglomerate = A national uti lities company} The central bank has announced a 2% increase in interest rates. This decision has the most impact on which department in a large company? { ~marketing =Treasury ~financial accounting} The major purpose of the international accounting standards board (IASB) is to e nsure consistency in ___________. Which two words complete this sentence? { ~financial control =Corporate reporting ~external auditing} X co has a financial accountant and a management accountant. Which group of activity would fall within the responsibility of the financial ac countant? {=payroll. ~purchase ledger ~sales invoicing ~inventory valuation ~budgetary co ntrol and variance analysis} In an economic environment of high price inflation, those who owe money will gai n and those who are owed money will lose? {=True ~false}

To whom is the internal auditor primarily accountable? {=The directors of the company ~the company as a separate entity ~the sharehol ders of the company ~the employees of the company} Which one of the following is a DISADVANTAGE of a computerized accounting system over a manual accounting? { ~a computerized system Is more time consuming to operate ~the operation costs of a computerized system are higher =The computerized system is more costly to implement} In the context of fraud, teeming and lading is most likely to occur in which are a of operation? {=Sales ~quality control ~dispatch} The leadership style that least acknowledge the contributes that subordinates ha ve to make is _____________. Which word correctly completes this sentence? { ~authoritarian =Autocratic ~assertive} The Blake and mouton managerial grid examines the relationship between concern f or production and which of the following? {=Concern for people ~concern for sales ~concern for quality ~concern for ser vice} According to victor vroom: Force (or motivation) =___________ x expectancy Which of the following words complete vroom s equation? {=Needs ~valence ~opportunity} Which pattern of communication is the quickest way to send a message? {=The circle ~the chain ~the wheel} In the context of marketing, the four p s are price, palace, promotion and ________ ___. Which word correctly completes this sentence? {~processes ~production =product.} Which one of the following is most appropriate for the purpose of supporting the individual through the learning process with a view to promoting career develop ment? {~buddy ~counsellor =Mentor ~instructor} Neil works as the procurement manager of company, a large services company. Information provide by Neil is most relevant to which of the following elements of the marketing mix? { ~physical evidence ~distribution (or place) =Price ~process} Role playing exercise using recording and playback would be most effective for w hich type of training? {=Development of selling skills ~regulation and compliance ~dissemination of t echnical knowledge} ABC Co has a system which records detail of orders received and goods dispatched , invoice customer and allocates remittances to customers. What type of system is this? { ~management information system ~decision support system ~knowledge manage f or ament system =Transaction processing system} Poor quality lateral communication will result in which of the following?

{~lack of director =Lack of coordination ~lack of delegation ~lack of control} A company has advertised for staff that must be at least 1.88 meters tall and ha ve been in continuous full-time employment at least five years. Which of the following is the legal term for this practice? { ~direct discrimination =Indirect discrimination ~victimization ~implied disc rimination} Which of the following type s new legislation would provide greater employment opp ortunities in large companies? { ~new laws on health and safety =New laws to prevent discrimination in the work place ~new laws making it more difficult to dismiss employment unfairly} What is the responsibility of a public oversight board? {~the creation of legislation relating to accounting standards =The monitoring a nd enforcement of legal and compliance standards} James conducts systematic review of supplier s delivery notes? { ~distribution ~credit limit ~quality management =Goods inwards} Jackie leads an establishment team of six workers. In the last month, two have l eft to purse alternative jobs and one has commenced maternity leave. Three new s taff members have joined Jackie s team. Which one of the Tuchman s group stages will now occur? {~norming =Forming ~performing ~storming} Which of the following is a DISADVANTAGE of using a committee rather than an ind ividual to make a decision? {=Slower decision ~unsupported decisions ~autocratic decisions} Accounting to Vroom: Force (or motivation) =_________ x___________ {~valence and opportunity ~expectancy and need =Valence and expectancy ~needs an d opportunity} You want to pass an important message to another country. However that country i s 12 hours behind the time of your country. Which is the best way to send the me ssage? {~telephone ~courier ~video conferencing =Electronic mail} Bill plc. Bought goods from our company recently. Information regarding this tra nsaction can be found in which of the following database? {~account receivable ~account payable ~purchase ledger =Sales ledge} What is a system of assessing the performance of employment knows as? {~performing scheme ~monitoring scheme valuation scheme =appraisal scheme} Integrity of the data depends on the correctness of the data stored in the datab ase. Is the above statement TRUE OR FALSE? {~false =True} What is the meaning of the term stagnation? {=Economy of a country faces stagnant growth ~prices become stagnant} National culture, size of organization, ownership of the business and technology are factors that can influence _________________________ which words can be use d to complete this sentence? { ~the structure of an organization =The culture of an organization ~the profit of an organization}

Giving a candidate applying to be a group accountant a test of performing consol idation of accounts is an example of which type of selection test? {~psychometric test ~aptitude test =Competence} Which of the following communication network is the most effective is the most e ffective in solving simple problem? {~circle ~chain =Wheel} An informal organization always exist alongside the formal one.{~false=True} Formal organization may be detrimental to the organisation depending on how it i s managed. {~true =false} Which organisation is loosely structured and spontaneous? {~formal ~business =In formal} Employee commitment for for managers is the benefit of which organisation?{~form al= Informal} A work group establishes norms and methods of behaviour,to which all members of the group are expected to conform.{~false =True} Norms are partly the product of role and role expectations of how people behave in certain positions.{~false =True} Mintzberg believe that all organisations can be analysed into five components.{~ false =True} Informal organisation involves grouping together people who do similar tasks.{~t rue =False} What type of structures create vertical barriers to information and workflow? {~ hybrid structures ~simple structures =Functional structures} Who suggests that customer service requires"horizontal"flow between functions ra ther than passing the customer from one dept.to another?{~mintzberg ~paculi =Peter} Duplication and possible loss of economies of scale might arise it is the disadv antage of? {~functional departmntation ~brand departmentation =Geographic depart mentation} Brand departmentation has different advantages/disadvantages to product departme ntation. {~true=false} Many businesses distinguish between bussiness customers and consumers.{~false =T rue} In which structure some activities are decentralised to bussines units or region s? {~simple structure~hybrid structure =Divisional structure} The strategic apex exerts a pull to centralise ,leading to the simple structure .{~false =True} Which one is the characterstics of small young organisation? {~hybrid structure ~divisional structure =Simple structure}

Like structure the conceot of cultere guves us a way of talking about how organi sation work.{~false =True} Research may be pure applied and development.{~false =True} Which research is original research to obtain new scientific or understanding? { ~process research ~applied research =Pure research} Many organisation employ specialist staff to conduct research and development(R& D).{~false =True} How many categories are there og R&D?{~one ~four =Two} Process research involves attention to how the goods/services are produced.{~fal se =True} Inputs for production ,Inputs for administration and Cost control are the respon sibilities of the purchasing manager.{~false =True} Which one is "the accquisition of material resources and bussines services for u se by the organisation? {~marketing ~selling =Purchasing} Short term decisions rae related to setting up the production organisation?{~tru e =False} Services are intangible.{~false=True} The marketing function manages an organisation's relationships with its customer s.{~false =True} The means to apply strategic control is known as the marketing audit.{~false =Tr ue} What is intended to stimulate the potential customer through four behavioural st ages? {~production ~action =Promotion} which marketing is same as mass marketing? {~service marketing ~differentiated m arketing =Undifferentiated marketing} price ia also part of the image of the product.{~false =True} The way we do things around here is defined as? {~gender culture ~advertising c ulture =Organisation culture} Appolo is the God of the role cultere or bureaucracy.{~false =True} Appolo is the God responding the power culture or club culture.{~true =false} Who is the God of the existential or person culture?{~appolo ~zues =Dionysus} Accounting is a way to record analysing and summarising transactions of a busine ss {~false =true.} Those people who are appointed by the company's owners to supervisethe day to da y activities of the company are? {shareholders of the company ~advisors =manager s of the company.} In UK company in the head of acconting management structure is usually the finan ce director {~false =true.}

the urgent issues task force(uitf) is an offshot of the ASB.{~false =true}