Professional Documents
Culture Documents
Personal Experience
Twelve years of personal experience working with PCs running DOS, all MS Windows platforms (NT, 3.x, 95, 98, NT, ME, XP, 2000, Vista, Windows 7) Twelve years of personal experience working with PCs running Microsoft Office Suite Three plus years of personal experience working within a Lotus Notes Network/Desktop support role Desktop imaging (Ghost) Configured multiple WinNt, 2000, 2003 servers according to company specs Extensive experience with Internet & networks Excellent customer service skills honed by many consulting jobs and call center environments Provided both on-site & phone support for multiple clients Project Management experience
Tier II level support Lotus Notes Administration and some Tier II desktop support for Eli Lilly 18 months Configured 2000 servers according to company specs in house Administer servers (profile creation, login script editing, & email account setup) in house 10/05 02/06 Lead Technician, IBM, Indianapolis IN Tier II and III level support for IBM retail clients On call contract as needed performed primarily after hours 11/99 - 04/01 IT Support Consultant, Meritage Technologies, Indianapolis, IN.. Tier I, II, and III Lotus Notes support for Simon Property Group 18 months Tier I, II and III Lotus Notes support , Novell, and WinNT/2000 for SMC Pneumatics 18 months Rebuilt Win2k servers, installed network hub, configured and deployed new workstations, Tier II Lotus Notes support for Conseco 18 months Administered emails using Microsoft Exchange in house Managed renovation, alteration, & upgrade projects in house Administered RAS support in house 12/98 - 11/99 Regional Technical Coordinator, Duke Realty Investments, Indianapolis, IN and Tampa, FL. Tier I, II, and III level support for Indy region and eventually Florida region Converted Novell Servers to Win2k Servers and administered them accordingly Deployed new workstations at the Florida sites(Jacksonville, Orlando, Tampa, Miami) Y2K Compliance Project Manager 01/97 - 11/98 IT Consultant, Meritage Technologies, Indianapolis, IN Diagnosed, repaired, IBM compatible computers and maintained excellent customer service support for Roche Diagnostics 18+ months Made decisions concerning warranty replacement & method of solution for Compaq and HP systems for Roche Diagnostics 18+ months Solved software issues concerning: Win 3x/95/98/NT in house
Education/Certifications
03/05Current Enrolled at ITT for B. S. ISS Microsoft Linux Study Group for Cisco Certification Unix Microsoft Office Suite
05/99
MOUS
11/98 05/88
Professional References
Jeff Nulty, Manager, CSC, 317-331-6900 Jeff Lynch, Managing Partner, The Guild Group, jlynch@guildgrp.com 317-840-4480 George Whitfield, Lotus Notes Team Lead, Eli Lilly, WHITFIELD_GEORGE_W@LILLY.COM 317-276-2000 Doug Martin, Help Desk Manager, RCI International, doug.martin@rci.com 317-805-8203 David L. Snaden
David L. Snaden