Comm 101 Interpersonal & Group Communication EXAM #2 Study Guide (Ch. 10-14) Helpful studying tips: 1.

READ all of the chapters covered on the test, especially the RECAP sections. 2. If given a LIST (the 5 components of) to study, study the concepts AS a list. 3. If given a DEFINITION, study the exact wording of the definition. 4. Be able to recognize an example of a definition as it is used in everyday life. 5. Eliminate poor answer choices first, and then think about the remaining choices. 6. When questioning yourself, usually your FIRST guess is more accurate. 7. On the concept vs (versus) concept ones (below), know the difference between them. 8. Do NOT read only the recap sections!! Read the text that explains each RECAP. 9. For the instructors questions, review the notes you took or stories heard in class. 10. For the instructors questions, recall the gist of the discussions you had in class. Chapter 10 (Understanding Groups & Teams) comparing groups vs. teams, p. 274 when not to collaborate, p. 274 types of groups, pp. 275-277 roles, rules, norms (diff. between the definitions), 277-279 names of roles by category (can put specific roles in proper category), pp. 280-281 def. of status and behaviors, p. 282 5 types of power, examples, p. 284 3 group comm. networks and when to use each, p. 286 phases of group development, p. 289 individualistic vs. collectivists in group work, p. 290 Chapter 11 (Enhancing Group & Team Performance) pros and cons of group work, p. 298 reflective thinking, p. 304 force field analysis, 305-306 groupthink, examples, pp. 308-309 groupthink behaviors, (and how to fix them), p. 310 6 reasons groups make bad decisions, p. 311 leadership approaches & their guiding principles, p. 317 what virtual teams should do, p. 316 monochronic vs. polychronic (time) as it relates to group members, p. 318 tips for talking in meetings, p. 323 Chapter 12 (Making Decisions and Solving Problems) methods of decision-making, p. 335 comparing effective vs. ineffective group decision-making, p. 336 def. prob. solving, 3 parts of problem, p. 337 barriers to problem solving, p. 339 primary vs. secondary tensions, p. 341 4 stages of group development, pp. 340-343 4 descriptive models and processes (can select method from choices given), p. 345 comm. functions in groups, p. 350 3 approaches to prob. solving, pp. 339, 350 cultural suggestions, p. 352

Chapter 13 (Using Problem-Solving Techniques) standard agenda, pp. 360-361 6 reasons groups need structure, p. 361 5 steps of reflective thinking, 363-372, (are summarized on p. 312) Pareto Principle, p. 365 fishbone (cause & effect), pp 367-368 PROMOD technique, pp. 368-369, Pert Diagram, p. 373 flowchart, pp. 373-374 ideal solution vs. single question, p. 376 TQM practices, p. 377 Chapter 14 (Enhancing Creativity in Groups and Teams) def. of creativity, p. 388 innovation vs. invention, pp. 388-389 myths about creativity, p. 390 barriers to creativity, pp. 390-391 stinking thinking, p. 391 how to enhance creativity, p. 394 seven steps of brainstorming, 398-399 nominal group vs. Delphi vs. affinity, etc., pp. 397-403 seven ways to analyze problems, p. 404, 264-265