09 Performance Management and Appraisal

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09 Performance Management and Appraisal

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09 Performance Management and Appraisal

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09 Performance Management and Appraisal

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09 Performance Management and Appraisal

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09 Performance Management and Appraisal

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09 Performance Management and Appraisal

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Q uestion 2
P erformance appraisal method for the

store managers

M anagement by Objectives ( M BO)

Provides the appraiser with deeper goal setting the of organization

O rganizational-wide

goals re a better measurable using MBO , especially for shop managers.

In this example?
CCC branch-wide goals: 1. Quality in terms of cleanliness 2. Quality in terms of work safety 3. Quality in terms of work efficiency 4. Quality in terms of financial management As there is no departments, the goals are discussed within the framework of branches. All branches have the same structure , hence theexpected resultswould be the same for thejob description of the . store managers

Q uestion 2
P erformance appraisal method for the

store managers

M anagement by Objectives (

M BO)

Example

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09 Performance Management and Appraisal

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Q uestion 2

Download
store managers

P erformance appraisal method for the

Graphical Scales

Provides the appraiser witheasily interpretable data

The preferred traits re a a listed with range of . performance

In this example, what are the quality standards?

Efficiency

Cleanliness

Safety

Adherence to budget

Q uestion 2
P erformance appraisal method for the

store managers

Graphical Scales - Example

P rogress

Rating of success and effectiveness

Outstanding Dissatisfyin g

Objective 1: Safety: In Terms of Safety, how has the manager performed in applying T QM in terms of Safety in the w ork area? Objective 2: Cleanliness: In terms of 5 s of operation in the shop, how has the manager performed to maintain neat and clean work area? Objective 3: Efficiency: In Terms of Efficiency , how has the manager performed to reduce unnecessary costs? Objective 4: Adherence to budget: In Terms of Budgeting, how has the manager performed to maintain financial balancing fit?

Acknowledgement

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