M A R T I N

Phone: (641) 231 1072

G .

N E L
34 Ponderosa Court Nora Springs, Iowa, 50458

Email: martingrantnel@msn.com

Desktop and Network Services Support Technician

Professional Summary of Key Skills
My ideal position would challenge me on a daily basis in a technical environment. Highly Motivated Experienced in Multi-Tasking Projects Reliable o Support of PCs and Peripherals Results Oriented Professional o Networking Solutions Exceptional Skills in Customer Service o Troubleshooting Techniques o Technical Skills Work Well in a Team Environment o Management Time Management Skills o Specialized Language Basis My track record of consistently meeting and exceeding organizational goals and objectives is solid. Experience includes three years of home based PC repair, and cumulative two years of technical education, as well as ten months of Desktop and Network Services Support Internship.

I.T. INTERNSHIP
Metalcraft Mason City, Iowa 50401 2011 - Present Company Description: Manufacturer of a variety of customized asset tags including UID tags, bar code and/or serialized tags for asset tracking and/or identification, and RFID tags. Position Description: Working with the MIS Director to ensure functionality of I.T. related equipment along with security and accessibility of network resources. Maintenance: troubleshooting and repair of PCs, peripherals and Network Printers. Inventory control including asset management in a SQL Database. User support for base software applications (Windows, Office, etc.) User support in an Active Directory Domain, including network drive mapping and password reset. Researching and implementation of new hardware and software solutions. Operating Systems include: Windows 7, Vista, XP, NT, 2000; Windows Server 2008, 2003; and Mac. Software include: Kaspersky, Microsoft Office 2010, 2007, & 2003, Internet Explorer, and Chrome.

CAREER HIGHLIGHTS
Suggested, received approval, developed and implemented an Employee Registry at MetalCraft, Mason City. Performed many re-wiring jobs at MetalCraft, Mason City, and received commendation from the Engineering department on the neatness and organization of the work performed. Installed a Temperature Monitoring System at Ventura Locker, Ventura that notifies the owners and managers in case of a temperature drop in the Freezers or Coolers. Installed a I.P. Camera System with DVR at Ventura Locker. Led a team of Students from North Iowa Area Community College through a Cyber Defense Competition. Successfully managed The Elephant Keg Restaurant and Lounge, making a profit three years in a row, through a recession. Went Live on the Radio to promote business, as well as promote business for The Elephant Keg Restaurant and Lounge through radio advertisement recordings performed by myself. Maintained a monthly quota and exceeded expectations four out of twelve months at I.C. System.

Martin Nel (641) 231 1072 martingrantnel@msn.com

PROFESSIONAL EXPERIENCE
A Touch of Afrika LLC - Nora Springs, Iowa 50458 2006 - 2011

Treasurer/Manager/Owner Company Description: Restaurant and Lounge Position Description: Responsible for the overall management of all operations of the business; Promotion, Advertisement, Bookkeeping, Inventory Control and Licensing; Management, motivation, and hiring of employees; Insurance and Disaster Management. Required Skill Sets: Communication, Problem Solving, Self-Confidence, Leadership and Management, Planning and Organizational, Flexibility and Adaptability. (5 years). Larson Manufacturing - Clear Lake, Iowa, 50428 2005 - 2006

Shipping Specialist Company Description: One of the largest manufactures of storm doors and storm windows in the United States. Position Description: Responsible for order accuracy of multiple products, preparing them for shipping and loading them onto truck. Had to ensure on time shipping. Required Skill Sets: Strong Work Ethic, Positive Attitude, Time Management, Flexibility and Adaptability, Ability to Plan and Organize. (1 year). IC System - Mason City, Iowa, 50401 Medical Debt Collector Company Description: Debt Collection Agency. Position Description: Use an auto-dialing system to make phone calls on behalf of clients to collect outstanding debt. Followed leads to obtain new contact information on the people we were trying to contact. In a professional manner, work with debtors to find the best payment option for resolving outstanding balance. Knowledge of Federal and State Laws in healthcare collections, (HIPPA, FDCPA). Required Skill Sets: Strong Communication, Ability to Analyze and Research, Work Well Under Pressure, SelfConfidence, Problem Solving. (1 year). 2004 - 2005

South African Airways Technical - Johannesburg, South Africa 2000 - 2002 Apprentice Structural Technician Company Description: Repair of Large Commercial Aircraft such as Boeing and Airbus, for major airlines including South African Airways, British Airways, and Swiss Air. Governed by FAA, CAA, and JAA. Position Description: Both Classroom and Hands-on-Training, Inspection, and Repair of Aircraft and parts. Required Skill Sets: Technical, Blueprint Reading, Follow Procedures, Attention To Detail, Ability to Analyze, Ability to be sensitive to Multicultural Issues. (2 years). Andy's Mart - Howick, South Africa 2000-2000 Assistant Manager Company Description: Four small businesses in one. Furniture Store, Car Wash, Moving Business, and Carpet Cleaning Oversee day to day management of four small businesses. Wrote up quotes for new business. Managed four staff members. Required Skill Sets: Self-Confidence, Managerial and Leadership skills, Communication with Multiple Languages, Professional, Ability to plan and organize, Ability to be sensitive to multicultural issues. (8 months).

EDUCATION
Associate in Science (Business/Information Systems Technology) Major: Network Administration and Security Specialization North Iowa Area Community College, Mason City, Iowa (Spring 2012) Fire Fighter I - Includes CPR and HASMAT. Nora Springs Fire Department (2008)

Cumulative GPA 3.745