Professional Documents
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OBJECTIVE:
Detailed, good-natured and resourceful customer service professional desires to share abilities to improve your customer relations, reduce support time through targeted assistance and increase team efficiency
SUMMARY OF SKILLS:
Customer Service Sales and promotions Supervision and training of employees Technology/Computers (Microsoft Office) General office/administrative Communication and teamwork
EDUCATION:
Ball State University Muncie, IN BACHELORS OF APPLIED SCIENCE (B.S.) Industry and Technology Ivy Tech Community College Lafayette, IN ASSOCIATE OF APPLIED SCIENCE (A.A.S), Automotive Service Management, TECHNICAL CERTIFICATE, Automotive Service Technology, ASSOCIATE OF APPLIED SCIENCE (A.A.S) degree, Business Administration, December 2009
RELATED COURSEWORK:
Fundamentals of Public Speaking, English Composition, Case Problems in Business, Introduction to Microcomputers, Business Law, Human Resource Management, Financial Accounting, Psychology, Marketing, Logistics and Purchasing Control, and International Business
6/10-present
Germaul D. Northern 1550 W Riverside Ave Muncie Indiana 47306 (219) 902-6108 gdnorthern@bsu.edu
ACS
Customer Service Associate, Anderson, IN 12/09-6/10 Receive and terminate calls using company computer and telephonic equipment Verbally deliver message displayed on a computer screen using a telephonic headset Input information into a computer system while speaking on the phone Appropriately respond to questions according to client and company expectations Maintain minimum standards of call volume productivity and other project goals per company expectations Tactfully handle confrontational or stressful interactions with the public Accurately and reliably complete supporting paperwork, as required Participate in ongoing training to maintain a high level of product knowledge and presentation skills Regularly and reliably report for and complete entire shifts as scheduled