A STUDY ON THE CUSTOMER SATISFACATION OF ICICI BANK AT TENKASI BRANCH

A Group project Report Submitted to the MANONMANIAM SUNDARANAR UNIVERSITY in Thirunelveli in Partial fulfillment of the requirement of the

Degree of BACHELOR OF COMMECE Submitted by T.Alagu Devi M. Jothi D.Kalai Selvi P.Lakshmi S. Mani Megalai 2914234 2914240 2914241 2914245 2914247

Under the Guidance of

Mr. A. KATHIRESAN, M.Com. M.Phil, DOA.

DEPART MENT OF COMMERCE KAMARAJAR GOVERNMENT ARTS COLLEGE SURANDAI-62785

APRIL-2012

Certificate

A.KATHIRESAN M.COM, M.phil, Department of Commerce Kamajarar Government Arts College Surandai-627859

CERTIFICATE

This is certificate that the project entailed A STUDY ON CUSTOMER SATISFACTION OF ICICI BANK AT TENKASI BRANCH is a benefited record of the work done by A.Alagu Devi, M.Jothi, D.Kalai Selvi, P.Lakshmi, M. Mani Megalai in partial fulfillment of the awards of the degree of Bachelor of commerce of MANONMANIAM SUNDARANAR UNIVERSITY, Thirunelveli through KAMARAJAR GOVERNMENT ARTS COLLEGE, SURANDAI during the year 2011-2012. The project represents a group work on the part of the candidate under my guidance. The Project represents a Group work on the part of the candidate.

PLACE: DATE: FACULTY GUIDE

Signature of the H.O.D.

Declaration

T.Alagu Devi, M.Jothi, D.Kalai Selvi, P.Lakshmi, S.Mani Megalai Bachelor of Commerce Kamarajar Government Arts College Surandai.

DECLARARION OF THE CANDIDATE

We hereby state the project report entitled A STUDY ON CUSTOMER SATISFACTION OF ICICI BANK AT TENKASI is submitted to the Manonmaniam Sundaranar University in Thirunelveli is our original work done under the guidance and Supervision of MR. A. KATHIRESAN M.com, M.phil, DOA. Guest Lecturer in Department Commerce Kamarajar Govt. Arts College Surandai, we declare that it has not previously formed the basis for the award of any degree.

RESEARCHER NAME T.Alagu Devi M.Jothi D.Kalai Selvi P.Lakshmi S.Mani Megalai REGISTER NO (2914234) (2914240) (2914241) (2914245) (2914247) SIGNATURE

Guide Signature

VIVA-VOCE CERTIFICATE

This is to certify that the following students attended the project viva on as a group project.

NAME T.Alagu Devi M.Jothi D.Kalai Selvi P.Lakshmi S.Mani Megalai

REGISTER NO (2914234) (2914240) (2914241) (2914245) (2914247)

Internal Examiner

External Examiner

ACKNOWLEGEMENT

We must have express our thank to MY FATHER AND MOTHER for giving us this opportunity. In preparation of this report by us, I feel great pleasure because it gives us extensive practical knowledge in my career. I get idea about A STUDY ON CUSTOMER SATISFACTION OF ICICI BANK AT TENKASI by this project. Our sincere thanks to MR.M.RAMACHANTHIRAN M.sc., M.phil., Principal in KAMARAJAR GOVERNMENT ARTS COLLEGE, SURANDAI for giving this opportunity to pursue the project work. We wish to express my project guide Assit. Prof. R.KALYANI M.com, M.phil, B.Ed., D.G.T. reader for her valuable and inspiring guidance, helpful suggestions and constant encouragement during the entire period of the study and preparation of the project work. We wish to express my project guide Mr. A. KATHIRESAN M.com., M.phil., DOA reader for her valuable and inspiring guidance, helpful suggestions and constant encouragement during the entire period of the study and preparation of the project work. We express my deep sense of gratitude to the guide in ICICI BANK manager Mr. Sh. Sushant Naik for their valuable guidance during our project work. We also like to all staffs and customer in ICICI BANK AT TENKASI BRANCH.