Mailing Address: 653 Wilmar St, NW Concord, NC 28025

Cell Phone: (704) 689-5767 Office Phone: (704) 687-0077 Email: amwalsh1@uncc.edu

ALISON M. WALSH
EDUCATION Master of Library and Information Studies University of North Carolina at Greensboro (expected May 2012)

selected course work includes academic libraries, cataloging, archival studies, metadata, and information retrieval cumulative GPA = 4.00

Bachelor of Arts in English Appalachian State University, Boone, NC

graduated summa cum laude, with highest departmental honors concentration in Creative Writing; minor in French

May 2004

WORK EXPERIENCE Student Services Specialist Deans Office, College of Liberal Arts and Sciences University of North Carolina at Charlotte, Charlotte, NC July 2007 Present

Principal staff person for managing and addressing student issues in the CLAS Deans Office. Serves as administrative assistant to the Associate Dean for Student Services. Primary resource for communicating student information to department chairs, advisors, faculty, and staff in our college (18 departments, 6,500 undergraduates), as well as students, parents, and other external visitors. Prepares individual student cases for associate deans review, performing indepth review of student records, research into university policies, and recreation of events. Creates an information flow that allows the associate dean to make the most well-informed decision. Provides academic policy and procedural information to students, faculty, staff, and others. Rapidly identifies key issues in complex situations presented by students. Using individual judgment and knowledge of policy information, refers clients to appropriate processes or, in many cases, finds an immediate resolution without further consultation with associate dean. Composes all official correspondence to students coming from the Deans Office, often on behalf of the associate dean. Provides clear and complete explanation of decisions in context of academic policy. Participates in SOAR (Student Orientation, Advising, and Registration) activities for new students. Delivers a presentation to every group of students and parents about academic policy and student resources. Manages workflow for all student-related appeal processes and reporting in the college. Supervises 3 student receptionists for the Deans Office and coordinates front-of-office operations.

WORK EXPERIENCE (CONTINUED) Administrative Support Associate August 2004 July 2007 Department of Sociology and Anthropology University of North Carolina at Charlotte, Charlotte, NC
Administrative support/primary point of public contact for academic department including 35 full- and part-time faculty members, student base approaching 3000, multiple federally-funded grants, and a graduate program. Creation and maintenance of extensive filing systems. Took an active role in academic advising. Composed/designed official departmental communications. Swift and thorough management of countless additional duties to support students, faculty, and department chair.

Part-Time/Student Temporary Employee Department of Sociology and Social Work Appalachian State University, Boone, NC
Responsibilities surpassed typical student employment:

August 2000 May 2004

worked closely with office manager, department chair, and faculty trusted with confidential and sensitive undertakings Selected duties included: constructing tailored spreadsheet summary of faculty evaluation results compiling and revising Departmental Annual Report to the Chancellor heavy involvement in creation of course schedule, maintaining student files, processing faculty travel paperwork, new faculty position searches.

Member of Voter Registration Staff Mecklenburg County Board of Elections, Charlotte, NC

Summer 2002

Experience acquired: mastered specialized software system and performed data entry to register new voters and maintain voter records sought telephone correspondence with voters regarding problems in registration learned extensive filing system for and aided with archiving of paper records

Office Assistant Mecklenburg County Board of Elections, Charlotte, NC

Summer 2001

Provided clerical support to Election Team members during the busy months preceding the June 2001 Referendum. Selected responsibilities included: fielding public questions by phone and in-office designing and implementing filing systems for office manager assisting in organization and archiving of microfilm records general, occasionally extensive copying and mailroom duties

REFERENCES AVAILABLE UPON REQUEST